What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

PASSENGER SLIDING DOOR STARTED BUZZING THEN WOULDN'T OPEN. *TR

NHTSA ODI 11329503

DRIVER'S SIDE SLIDING DOOR WILL NOT OPEN. IT IS STUCK CLOSER. *TR

NHTSA ODI 11329643

PASSENGER SIDE SLIDING DOOR WON'T LOCK WITH REMOTE, OR BY BUTTON ON DRIVER'S DOOR. IT WILL ONLY LOCK MANUALLY. WHEN THE CAR IS LOCKED BY REMOTE THEN, THE ALARM SOUNDS ANY TIME SOMEONE TRIES TO OPEN THE UNLOCKED SLIDING DOOR. *TR

NHTSA ODI 11329647

DRIVERS SIDE SLIDING DOOR STUCK IN A LOCKED POSITION. INCIDENT OCCURRED 6 DAYS AFTER PURCHASE FROM DEALERSHIP ON 6/6/2020. *TR

NHTSA ODI 11329037

DRIVER SIDE BACK SLIDING DOOR STUCK SHUT AND WILL NOT OPEN FROM HANDLE,REMOTE,OR FROM INSIDE ITS LIKE IT WON'T UNLOCK

NHTSA ODI 11328773

MY 2016 DODGE CARAVAN FOR NO APPARENT REASON LOCKED THE DRIVERS SIDE REAR SLIDING DDOOR AND WILL NOT RELEASE. THIS COULD BE SERIOS SAFETY PROBLEM IN CASE OF AN ACCIDENT

NHTSA ODI 11328776

BOTH SLIDING DOORS LOCKING MECHANISM HAVE MALFUNCTIONED. THIS IS A COMMON PROBLEM ON THIS VEHICLE. EITHER THE DOOR IS STUCK IN LOCKED POSITION (DRIVER SIDE) OR IN UNLOCKED POSITION (PASSENGER SIDE). NEITHER THE POWER LOCKING/UNLOCKING FUNCTION CHANGES THIS, NOT MANUALLY SLIDING THE LOCK. THIS IS UNACCEPTABLE AS CHILDREN IN BACK OF VAN MAY BE UNABLE TO EXIT VEHICLE IN CASE OF ACCIDENT. I HAD TO PAY MECHANIC HUNDREDS OF DOLLARS TO FIX BOTH DOORS. *TR

NHTSA ODI 11328577

THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR

NHTSA ODI 11327489

THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR

NHTSA ODI 11327278

DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR

NHTSA ODI 11327053

THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR

NHTSA ODI 11327106

DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN REMOTELY OR MANUALLY.

NHTSA ODI 11326697

THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR

NHTSA ODI 11326377

TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR LOCK CEASED IN THE LOCK POSITION. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE REAR DOOR CEASED IN THE UNLOCK POSITION. FISHER CHRYSLER DODGE JEEP RAM (349 E 32ND ST, YUMA, AZ 85365, (928) 344-2650) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE PASSENGER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 49,250.

NHTSA ODI 11326194

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR WAS INOPERABLE AND NO LONGER OPERATED AS NEEDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER THROUGH FACEBOOK ABOUT THE FAILURE AND WAS INFORMED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

NHTSA ODI 11325280

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THE DRIVER SIDE REAR SLIDING DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR CEASED IN THE LOCKED POSITION AND COULD NOT BE OPENED. THE FAILURE ALSO OCCURRED ON THE PASSENGER'S SIDE SLIDING DOOR ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO MIRACLE CHRYSLER LOCATED AT 1290 NASHVILLE PIKE, GALLATIN, TN 37066, WHO DIAGNOSED THAT THE LOCKING MECHANISM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11324398

SLIDING DOOR REMAINED LOCKED AND WOULD NOT OPEN WHEN THE VEHICLE WAS SHUT OFF .OR RUNNING. THIS WAS REPAIRED BY REPLACING THE ACTUATOR. SHORTLY AFTER, THE OTHER SLIDING DOOR DID THE SAME. THIS HAPPENED WITHOUT WARNING. HAZARDOUS TO HAVE SOMEONE TRAPPED WITH NO EGRESS IN THE EVENT OF AN EMERGENCY. *TR

NHTSA ODI 11324423

RIGHT SLIDING DOOR WOULD NOT UNLOCK. NEITHER THE KEY FOB. OVERHEAD BUTTON, OUTSIDE DOOR HANDLE NOR THE INSIDE MANUAL OR ELECTRIC BUTTON WILL ALLOW THE DOOR TO OPEN. BIG SAFETY HAZARD AS I TRANSPORT MY GRANDCHILDREN. I FIXED IT BY FORCING THE ACTUATOR CONNECTING ROD. HOWEVER, NOW THE LEFT SLIDING DOOR WILL NOT UNLOCK. *TR

NHTSA ODI 11324020

YOU CANNOT OPEN OR CLOSE THE DRIVERS SIDE SLIDING DOOR. THIS CANNOT BE DONE MANUALLY OR ELECTRONICALLY. *TR

NHTSA ODI 11323954

DRIVER SIDE SLIDING DOOR STUCK IN LOCKED POSITION

NHTSA ODI 11322301

THE SLIDING DOOR DOOR LOCK ACTUATOR IS VERY NOISY. SOMETHING IS WRONG WITH IT. EVERY TIME I UNLOCK THE DOORS THAT SPECIFIC PASSENGER SIDE SLIDING DOOR IS VERY NOISY.

NHTSA ODI 11321973

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR SLIDING DOOR WAS DEFECTIVE AND COULD NOT BE OPENED MANUALLY NOR WITH THE KEY FOB. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSIS OR TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILAGE WAS 19,000. *LN*JB

NHTSA ODI 11321433

GOOD AFTERNOON, I AM WRITING TODAY WITH A SERIOUS SAFETY ISSUE ON OUR 2016 DODGE GRAND CARAVAN. OUR VAN HAS REAR POWER SLIDER DOORS AND LOCKS; RECENTLY THE DRIVER'S SIDE REAR DOOR HAS STOPPED SLIDING AND WILL NOT UNLOCK AT ALL, EITHER WITH THE KEY OR MANUALLY. APPARENTLY THIS IS A WELL-KNOWN ISSUE; THE DEALER HAS STATED THAT THEY WILL TAKE A LOOK AT A VEHICLE FOR REPAIR BUT WE WILL HAVE TO PAY THE $100 DIAGNOSTIC FEE AND APPROXIMATELY $1100-1300 TO HAVE THE DOOR REPAIRED. THIS IS A COMMON FACTORY DEFECT THAT IS ALSO A SEVERE SAFETY HAZARD. I HAVE THREE YOUNG CHILDREN; IF I WAS HIT ON THE PASSENGER SIDE OF THE VEHICLE, HOW COULD I POSSIBLY GET MY CHILDREN OUT OF THE CAR SAFELY? IF IT WAS SIMPLY A POWER VS. MANUAL DOOR ISSUE, WE WOULDN'T MIND. HOWEVER, THE DOOR WILL NOT OPEN AT ALL. NOT ONLY IS THE INCONVENIENCE SEVERE WITH TWO CHILDREN IN CAR SEATS, BUT THE SAFETY ISSUE IS UNCONSCIONABLE. WILL IT TAKE THE DEATH OF A CHILD FOR DODGE TO ISSUE A RECALL ON THE COMMON PROBLEM? EVEN THE REPAIR TECH AT THE DEALER SAID THAT IT HAPPENS ALL THE TIME. THIS IS NOT RIGHT AND NOT SAFE FOR FAMILIES. PLEASE CONTACT ME VIA EMAIL OR AT [XXX] FOR MORE INFORMATION. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11320343

REGARDING 2016 DODGE GRAND CARAVAN, BASE MODEL EXCEPT FOR STOW-N-GO SEATS; NO POWER WINDOWS. VEHICLE PURCHASED NEW IN MAY 2017; PROBABLY HAD BEEN SITTING ON THE LOT FOR CLOSE TO A YEAR. WE'VE PUT ON 32625 MILES TO DATE. WITH NO WARNING, DRIVER SIDE SLIDING (TRANSLATING) DOOR POWER LOCK FROZE IN LOCKED POSITION WITH DOOR SHUT. CANNOT MOVE LOCK LEVER, MANUALLY OR ELECTRICALLY AND CANNOT OPEN DOOR FROM INSIDE OR OUTSIDE THE VEHICLE. WILL BE DISASSEMBLING DOOR LINING PANELS FROM INSIDE THE VEHICLE TO TROUBLESHOOT THE PROBLEM. ANTICIPATE HAVING TO REPLACE DOOR LOCK ACTUATOR OR, AT THE LEAST, FREEING UP THE LOCK TO RESTORE FUNCTION. NOTE: THIS DRIVER'S SIDE DOOR GETS MORE LOCK-UNLOCK CYCLES THAN THE PASSENGER SIDE DOOR AS THE KEY FOB "UNLOCK" BUTTON ACTUATES THE DRIVER SIDE DOORS WITH THE FIRST PUSH, THEN UNLOCKS THE REST OF THE DOORS ON THE SECOND PUSH. "INTERIOR VIEW" PHOTO SHOWS THE BEGINNING OF MY DISASSEMBLY PROCESS. NEED SPECIAL TOOL TO REMOVE SIDE PANEL.

NHTSA ODI 11319733

SLIDING DOOR LOCK WILL NOT UNLOCK. IT IS STUCK IN THE LOCK POSITION. CAN NOT UNLOCK IT THROUGH REMOTE, INTERIOR SWITCH OR MANUALLY. THE DOOR IS SHUT AND WILL NOT OPEN, WHICH IS A SAFETY HAZARD. VEHICLE WAS PARKED WHEN I WENT TO DO GROCERIES. RETURNED TO VEHICLE AND THE DRIVERS SIDE SLIDING DOOR WOULD NOT UNLOCK.

NHTSA ODI 11318047