What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

See Attached Documents: 1.) NHTSA- Questions Answered 2.) Service 2016 Dodge Grand caravan Note: The Dodge Dealership is not compliying with the mandated repairs. The diagnostic summary provided by [XXX] on December 17, 2025, significantly mischaracterizes my complaints and omits the relevant factory campaigns. It has been over 30 days and it is apparent that they have no intention of complying with the mandated repairs or providing me any paperwork for my repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11711381

The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at undisclosed speeds, the air bag warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the passenger's side seat belt sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 56,000.

NHTSA ODI 11607199

The contact owned a 2016 Dodge Caravan. The contact stated that while her son was drunk driving and passed out at an undisclosed speed, the vehicle crashed into a sign and a guardrail causing the vehicle to flip over and come to a stop at a ditch. The contact stated the vehicle was in a previous collision where the air bags deployed and had to be replaced. The contact stated during this collision the police report confirmed the steering wheel, driver's knee and passenger dash air bags did not deploy. The contact sustained minor injuries that required medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was totaled. The failure mileage was approximately  130,000.

NHTSA ODI 11593121

Airbag light came on with no collision or impact toy the vehicle, took it to dealership and they advised that it is the passenger side Active Headrest Restraint system. Even after admitting it was a faulty safety system, dealer will not replace it or fix it without compensation.

NHTSA ODI 11578422

The contact owns a 2016 Dodge Grand Caravan. The contact stated that upon starting the vehicle, the air bag warning light was illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure due to the warning light no longer being illuminated. The vehicle was not diagnosed or repaired. On another occasion, while driving at an undisclosed speed, the air bag warning light illuminated again. The vehicle was towed back to the local dealer, where it was diagnosed that the air bag and the driver’s side seat needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

NHTSA ODI 11545629

The contact owns a 2016 Dodge Grand Caravan. The contact stated that when the vehicle was started, the air bag warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the jumper wiring had shorted out by rubbing against the frame and the passenger’s seat air bag and jumper wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,279.

NHTSA ODI 11543213

I was loading my dog into the driver's side door of my Grand Caravan when I heard a pop next to my head. When I started looking around I discovered that my driver's seat headrest had split apart. I was seconds away from driving. This just happened this morning before work so I have not had a chance to take it to a dealership. There were no warning lights prior to this event.

NHTSA ODI 11514414

56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.

NHTSA ODI 11483199

The back axel on the driver side snapped while going 75 down the highway. Causing major damage and totally the car.

NHTSA ODI 11474475

I hit a deer; air bag light came on but the air bags did not deploy.

NHTSA ODI 11467585

The driver's side headrest has deployed on it's own while parked in a driveway and turned off. After inspection, the plastic brackets that retain the metal pin that is supposed to secure the headrest broke apart and released the headrest into a deployed position. This is a design flaw that should be recalled before someone becomes injured. The headrest is under a spring loaded force that the plastic was not engineered to restrain.

NHTSA ODI 11436181

My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.

NHTSA ODI 11426712

The contact owned a 2016 Dodge Grand Caravan. The contact stated that while driving at 70 mph, the vehicle crashed into an animal and the airbags failed to deploy. Van rolled after about 100 feet it stopped. No police report was filed. The vehicle was towed to a body shop where it was undetermined why the airbags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not provided.

NHTSA ODI 11419552

TL* THE CONTACT OWNED A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING AT 60 MPH, A DEER JUMPED IN FRONT WHICH RESULTED IN THE VEHICLE BECOMING DESTROYED. UPON IMPACT TO THE FRONT END OF VEHICLE, NO AIR BAGS DEPLOYED IN VEHICLE. THE CONTACT SUFFERED FROM WHIPLASH AND MEDICAL TREATMENT WAS NEEDED. NO POLICE REPORT WAS FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A COLLISION CENTER (KEVIN BALL AUTO BODY 100 E WOODLAWN DR, LEADINGTON, MO 63601 (573) 431-2767). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. *LN Consumer claim number for State Farm is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11403585

I REPORTED TO DODGE MANAGEMENT TEAM OF MR KUNISNIS AND I WAS TRANSFERRED TO MR. AGOSTA. I WAS INSTRUCTED TO BOOKED AN APPOINTMENT TO DODGE HONOLULU BRANCH WHICH I DID TO CHECK MY AIRBAG THAT NEVER WORK SINCE I TOOK THE CAR BRAND NEW AND THE BATTERY IS BEING REPLACED LESS THAN A YEAR FOR 4 TIMES IN 3 YRS. BUT WHEN I BROUGHT MY CAR TO DODGE HONOLULU, I HAVE BEEN INFORMED THAT DODGE MAIN OFFICE DENIED MY CAR CHECK. I INFORMED BOTH MR KUNISKIS AND MR. AGOSTA BUT NEVER HEARD BACK TODAY.

NHTSA ODI 11384142

THE DRIVER'S SIDE HEADREST HAS DEPLOYED ON IT'S OWN WHILE PARKED IN A DRIVEWAY AND TURNED OFF. AFTER INSPECTION, THE PLASTIC BRACKETS THAT RETAIN THE METAL PIN THAT IS SUPPOSED TO SECURE THE HEADREST BROKE APART AND RELEASED THE HEADREST INTO A DEPLOYED POSITION. THIS IS A DESIGN FLAW THAT SHOULD BE RECALLED BEFORE SOMEONE BECOMES INJURED. THE HEADREST IS UNDER A SPRING LOADED FORCE THAT THE PLASTIC WAS NOT ENGINEERED TO RESTRAIN.

NHTSA ODI 11383209

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.

NHTSA ODI 11362833

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE DRIVER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11343143

TL* THE CONTACT OWNED A 2016 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A UTILITY POLE. THE VEHICLE NOSEDIVED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED BACK. THE CONTACT'S WIFE SUSTAINED THIRD DEGREE BURNS TO THE RIGHT SIDE AND BACK. THE CONTACT'S SON SUSTAINED A WHIPLASH. EVERYONE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO AN UNKNOWN LOT. THE CONTACT'S INSURANCE COMPANY WAS CONTACTED, SENT OUT AN ADJUSTER, AND DEEMED THE VEHICLE A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.*DT*JB

NHTSA ODI 11281321

THE ORC TURNED ON WHILE I WAS DRIVING, THEN TURNED OFF. NOW STAYS ON FOR A LONG TIME AND CHIMES. EVEN WHEN I'M PARKED AND THE CAR IS RUNNING, STAYS ON.

NHTSA ODI 11266609

WHEN I COLLAPSE THE SECOND ROW SEATS IN MY 2016 DODGE GRAND CARAVAN, THE HEAD REST SNAP DOWNWARD, EXTREMELY FAST WITH A POWERFUL FORCE. I AM REQUIRED TO PULL ON A HANDLE ON THE DOORSIDE OF THE SEAT, WHICH BEGINS THE AUTOMATIC PROCESS OF THE FOLDING OF THE CHAIR, TO EVENTUALLY BE ABLE TO STORE THE SEAT IN THE FLOOR OF THE VAN, FOR CARGO SPACE. THE FIRST TIME I ATTEMPTED TO STORE THE SECOND ROW PASSENGER SEAT, ON THE DRIVER'S SIDE OF THE VEHICLE, I PLACED MY LEFT HAND ON THE INSIDE, UPPER PART OF THE SEAT, WHERE YOUR RIGHT SHOULDER MIGHT BE IF YOU ARE SITTING IN THE SEAT. WHEN I RAISED THE HANDLE TO COLLAPSE THE SEAT, THE HEAD REST, SLAMMED DOWN ON MY LEFT ARM. IT WAS PAINFUL, IT FELT LIKE MY LEFT ARM MAY HAVE BEEN FRACTURED, AND IT WAS BADLY BRUISED FOR MORE THAN A MONTH. THE NEXT TIME I WAS CLIPPED BY THE HEAD REST, I WAS PULLING UP ON THE HANDLE AND AT THE SAME TIME INSTINCTUALLY REMEMBERED WHAT HAPPENED THE FIRST TIME, AND IN AN ATTEMPTED TO PULL MY ARM OUT OF HARM'S WAY, MY LEFT WRIST WAS SMASHED UNDER THE FORCE OF THE HEADREST. MY MOST RECENT INJURY FROM THE HEAD REST MALFUNCTION, WAS A BASH TO MY HEAD WHILE COLLAPSING THE PASSENGER SIDE SECOND ROW SEAT. I WANTED TO TALK TO SOME ONE AT DODGE ABOUT THIS, BUT I WAS UNABLE TO LOCATE A CONTACT FOR THESE MATTERS. I AM GLAD I FOUND YOUR SITE. I HOPE NO ONE ELSE HAS HAD THE SAME, OR EVEN SIMILAR EXPERIENCES. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. THE VEHICLE WAS STATIONARY WHEN THESE EVENTS TOOK PLACE.*DT*DT *JS

NHTSA ODI 11256558

WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.

NHTSA ODI 11254243

ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.

NHTSA ODI 11221875

TL* THE CONTACT OWNED A 2016 DODGE CARAVAN. WHILE DRIVING 50 MPH, THE CONTACT STRUCK ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE FENDER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO KAMA'AINA MOTORS (400 E KAWILLI ST, HILO, HI 96720, 888-808-5270), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND WENT TO THE CONTACT'S RESIDENCE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *DT*JB

NHTSA ODI 11133329

TL* THE CONTACT OWNED A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO A TREE TO AVOID CRASHING INTO ANOTHER VEHICLE. THE SIDE CURTAIN AIR BAGS DEPLOYED, BUT THE DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK PAIN, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO CEDAR BLUFF TOWING COMPANY OF KNOXVILLE, TENNESSEE. CHRYSLER DODGE JEEP OF LENOIR CITY, TENNESSEE WAS CONTACTED BY EMAIL ABOUT THE CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 42,000.

NHTSA ODI 11015837