What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

Both passenger and drivers side sliding doors emits a buzzing sound when unlock / locking. Driver side sliding now no longer locks, the auto open/close feature does not work, and often times cannot securely close the door without manual manipulation. Back seated passengers now must exit from the front. This concerns me, especially in the case of an emergency.

NHTSA ODI 11428341

the sliding doors on the 2016 doge caravan quit working and are in locked position with no way to open ( really bad if young ones are strapped in their car seats) Chrysler will not help in any way, body shop wants to cut holes in door, dodge dealer was pretty informed on it but said they probably will break something trying to repair it, cost per door $150 to 300 or more. how can this not be a serious safety concern?. quite frankly the Chrysler service line is poor to useless.

NHTSA ODI 11428424

Passenger side sliding door would not lock electronically. I forced the lock to move and now it makes a loud buzzing sound.

NHTSA ODI 11427784

I have 2 issues related with the sliding doors. The first one is: Driver sliding door does not open I can’t use the remote control to unlock. I can’t open the door manually from inside or outside. The second one is the passenger sliding door does not lock manuallly or with the remote control I have more than 2 years with this problem

NHTSA ODI 11426916

The drivers side sliding door won’t open. We have tried locking and unlocking the door, but the lock won’t move. We have tried opening using the indoor and outdoor handles, driver and passenger buttons, and key fob. We have tried changing out the fuse. When getting a repair for another issue, the mechanics were unable to open the door as well. This poses a safety issue because in case of an accident that renders the other sliding door unusable, passengers would not be able to exit the vehicle.

NHTSA ODI 11426195

Passenger sliding rear door latch would not unlatch by any means of normal operation. Lock tab inside would not move to unlock position and key fob also would not unlock door. I took the inside panel off and readjusted the locking rod mechanism. That was the only way to get it to work again. This happened several times in both lock and unlock positions. Currently it is stuck in the unlock position and i will leave it that way for purpose of safety due to if it gets stuck in lock position and i were to be in an accident i would not be able to get my grand kids out by normal operation.

NHTSA ODI 11424965

The contact owns a 2016 Dodge Grand Caravan. The contact stated that the rear passenger’s side door failed to open. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side door actuator to be replaced. The vehicle was repaired. The contact stated a year later, the rear driver’s side door failed to open. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door actuator to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.

NHTSA ODI 11424749

The sliding door is sealed shut..It will not open by the fob or manually effectively trapping passengers including my disabled son in the vehicle. UNSAFE AND SHOULD BE RECALLED

NHTSA ODI 11422118

THE DRIVER'S SIDE POWER-SLIDING REAR DOOR WILL NOT OPERATE USING THE KEY FOB, THE CENTER BUTTON IN THE FRONT SEAT, OR BY MANUALLY PULLING THE INSIDE OR OUTSIDE HANDLE. IT APPEARS AS THOUGH THE LOCK MECHANISM IS STUCK IN THE LOCKED POSITION.

NHTSA ODI 11416057

REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.

NHTSA ODI 11414534

MY DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN OR UNLOCK. AFTER SOME RESEARCH IT SEEMS ITS THE ACTUATOR. WHICH IS COSTLY TO REPAIR AND A SAFETY HAZARD. I READ LOTS OF COMPLAINTS ABOUT THE DOOR BEING STUCK AND ALL OF A SUDDEN COMING OPEN WHILE DRIVING. THIS IS A SAFETY HAZARD ESPECIALLY WITH KIDS IN THE CAR. OR WHAT IF THERES AN ACCIDENT AND WE CANT GET THE DOOR OPENED TO GET EVERYONE OUT SAFETLY.

NHTSA ODI 11408078

DRIVER SIDE MOTORIZED SLIDING DOOR STUCK CLOSED AND WILL NOT UNLOCK TO OPEN. CANNOT MANUALLY UNLOCK DOOR AS THE MECHANISM WILL NOT MOVE. UNLOCKING BY KEY FOB OR BUTTON WILL NOT WORK EITHER. ISSUE FOUND AFTER PARKING VEHICLE UPON ARRIVAL HOME. THE DOOR WOULD NOT OPEN AND I HAD TO ROLL DOWN THE WINDOW TO GET MY INFANT OUT OF THE CAR SEAT LOCATED BY THE STUCK DOOR. I HAVE FOUR CHILDREN IN THE BACK WHO ARE NOW LIMITED TO ENTERING AND EXITING THROUGH A SINGLE PASSENGER SIDE DOOR. IF THERE WAS AN ACCIDENT OR EMERGENCY THEY WOULD NOT BE ABLE TO EXIT THE VEHICLE THROUGH THE DRIVER SIDE SLIDING DOOR. THIS IS A MAJOR SAFETY ISSUE WITH MY CHILDREN BEING THE MOST AT RISK DUE TO A FAILURE OF THE SLIDING DOOR LOCKING ACTUATOR. WITH A HIGH COST OF REPAIR AND NO RECALL CHRYSLER IS JEOPARDIZING THE LIVES OF MANY IN A VEHICLE MADE FOR FAMILIES. THE ISSUE IS ACKNOWLEDGED IN SAFETY BULLETIN 23-017-20 BUT THIS MAY NOT BE COVERED BY WARRANTY. THERE NEEDS TO BE A RECALL FOR THIS ISSUE IMMEDIATELY.

NHTSA ODI 11405734

THE DRIVER'S SIDE SLIDING DOOR IS STUCK IN A LOCKED POSITION. IT WILL NOT UNLOCK WITH THE FOB OR MANUALLY. I HAVE BEEN LIVING WITH THIS HAZARDOUS SITUATION FOR THREE YEARS, ONE YEAR AFTER PURCHASING THE VEHICLE AND THE VEHICLE WAS ONLY TWO YEARS OLD WHEN IT MALFUNCTIONED. I WENT TO A STORE, GETTING OUT OF THE VEHICLE THE DOOR WORKED, AND UPON RETURNING TO THE VEHICLE THE DOOR WOULDN'T BUDGE. AT THE TIME I CALLED MY LOCAL DEALERSHIP TO SEE HOW MUCH IT WOULD COST TO FIX AND THEY WOULDN'T QUOTE ME A PRICE SO I NEVER TOOK IT IN. UPON SOME QUICK RESEARCH ONLINE RECENTLY I REALIZED THIS ISN'T AN ISOLATED OCCURRENCE. APPARENTLY MANY DODGE CARAVAN OWNERS HAVE HAD, SPECIFICALLY THE LEFT DOOR, GET STUCK IN THE LOCKED POSITION PERMANENTLY. THIS IS A MAJOR SAFETY ISSUE.

NHTSA ODI 11404852

THE DRIVER'S SIDE PASSENGER SLIDING DOOR HAS BEEN IN THE LOCKED POSITION FOR SOME TIME NOW AND IT CANNOT BE OPENED MANUALLY OR ELECTRONICALLY. I CAME OUT OF THE STORE INTO THE PARKING LOT AND TRIED TO OPEN THE SIDE DOOR TO LOAD MY GROCERIES WITH NO SUCCESS. I HAVE BEEN DOING SOME RESEARCH AND APPARENTLY THIS IS A COMMON PROBLEM IN THE CHRYSLER/DODGE MINIVANS. THIS IS A SAFETY HAZARD NOT TO MENTION A VERY EXPENSIVE PROBLEM TO FIX. I WOULD LIKE THIS ISSUE TO BE EXAMINED AND POSSIBLY RECALLED.

NHTSA ODI 11404222

I DRIVE 10 MINUTES AND PARKED. I WENT TO UNLOCK REAR DRIVER SIDE SLIDING DOOR. IT WAS STUCK. MY INFANT DAUGHTER IS THERE AND I COULD NOT MANUALLY OR ELECTRONICALLY GET THE DOOR TO OPEN. IT'S A SAFETY CONCERN.

NHTSA ODI 11402951

OUR PASSENGER SLIDING DOOR, OF OUR 2016 DODGE GRAND CARAVAN, HAS BEEN MAKING A BUZZING NOISE WHEN WE HIT THE UNLOCK BUTTON. AFTER DOING SOME READING WE HAD CONCERNS THE DOOR WOULD SOON NOT FUNCTION. THEN, JUST A COUPLE WEEKS LATER, OUR DRIVER'S SIDE SLIDING DOOR WAS STUCK IN THE LOCK POSITION. IT CAN'T OPEN, MANUALLY OR AUTOMATICALLY. HUGE SAFETY CONCERN. I BROUGHT IT INTO THE SHOP AND THE DRIVER'S SIDE SLIDING DOOR WILL BE $1,000 TO FIX AND THE PASSENGER DOOR WILL BE SOON TO FOLLOW. IT SOUNDS LIKE THIS IS A COMMON PROBLEM IN THESE GRAND CARAVANS. SOMETHING ISN'T RIGHT.

NHTSA ODI 11400157

THE DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK MANUALLY, I WAS TOLD IT IS A BAD ACTUATOR. THIS POSES A SAFETY RISK FOR PASSENGERS IN THE SECOND AND THIRD ROWS IF THEY MUST EXIT THE VEHICLE IN AN EMERGENCY. THIS IS A PREVALENT PROBLEM WITH IS YEAR, MAKE AND MODEL AND SHOULD BE A RECALL DUE TO THE SAFETY RISKS

NHTSA ODI 11399504

2016 DURANGO LIFTGATE HAS WATER DAMAGE ON THE LEFT SIDE WITHIN 2 YEARS OF IT BEING PURCHASED BRAND NEW. I CALLED DODGE AND THEY ADVISED ME THAT THE CAR WAS OUT OF WARRANTY, BY LESS THAN 500 MILES. I RECENTLY PURCHASED A 2019 DURANGO LIFTGATE FROM EBAY BECAUSE MOPAR HAS A NATIONWIDE SHORTAGE ON THIS ITEM AND WITHIN 60 DAYS IT HAPPENED AGAIN BUT THIS TIME ON THE RIGHT SIDE. MOPAR IS MANUFACTURING THIS LIFTGATE TO GAIN PROFIT, BECAUSE THEY KNOW THAT THIS WILL CONTINUE TO HAPPEN. THEY ARE NOT HELP TO CUSTOMER WHO ARE A VICTIM OF THEIR DEFECTIVE PRODUCT.

NHTSA ODI 11395714

MY HOOD FLEW OPEN WHILE DRIVING ON THE HIGHWAY, AND I CHECKED THE NHTSA SITE AND SEE THERE WAS A RECALL FOR THE HOOD LATCHES, BUT APPARENTLY NOT FOR

NHTSA ODI 11394469

DRIVER SIDE DOOR LOCK ACTUATOR HAS FAULTED RESULTING LOUD BUZZ SOUND DUE TO THE ELECTRICAL MOTOR IN ACTUATOR TO NOT PROPERLY MOVE. FEARFUL OF A ELECTRICAL SHORT OCCURRING ESPECIALLY SINCE THIS WHERE MY 4YR OLD DAUGHTER HAS TO SIT. ALSO IF THE LOCK POSSIBLY GOES COMPLETELY OUT I'M FEARFUL OF 2 THINGS 1. AS MY DAUGHTER SIT BY THAT DOOR IT AT ANY MOMENT BECOMES NOT LOCKED ALLOWING HER TO OPEN WHILE VEHICLE IN OPERATION 2. VEHICLE NO LONGER LOCKED WHILE VEHICLE UNATTENDED ALLOWING ANYONE ACESS IT'S BEEN BUYING FOR AWHILE NOW HAVE NOT RECEIVED ANY SAFETY RECALL INFORMATION ON THIS YET. THANK YOU

NHTSA ODI 11390438

WHEN DOORS ARE UNLOCKED A LOUD CLICKING/GRINDING NOISE HAPPENS IN BACK PASSENGER SIDE SLIDING DOOR ..NOT SURE IF DOOR STAYS LOCKED..HAVEN'T REALLY TESTED IN WHILE IN MOTION

NHTSA ODI 11387411

ALL OF A SUDDEN THE DRIVER SIDE SLIDING DOOR IS FROZEN LOCKED AND WILL NOT OPEN. I HAVE TRIED EVERYTHING TO BE ABLE TO OPEN THE DOOR - FROM OUTSIDE AND INSIDE AND IT DOES NOT UNLOCK OR OPEN. THIS IS A SERIOUS SAFETY ISSUE - IF MY GRANDCHILDREN ARE SITTING IN THE MIDDLE AND BACK SEATS - HOW WILL THEY GET OUT IN AN EMERGENCY?

NHTSA ODI 11377495

REAR SLIDING DOORS GET STUCK ON THE LOCK POSITION AND CAN'T BE OPENED (DEFECTIVE ACTUATOR). THE DEALER WILL NOT REPLACE IT. IF REAR-END CRASH OR FIRE POSSIBLE DEATH MAY OCCUR.

NHTSA ODI 11376116

THE RIGHT SIDE DOOR MAKES A BUZZING SOUND WHEN THE DOOR IS UNLOCKED. THE DOOR LOCK ACTUATOR IS FAULTY

NHTSA ODI 11373653

THE DRIVER'S SIDE SLIDING DOOR DOES NOT UNLOCK OR OPEN. THE LOCKING MECHANISM IS STUCK IN THE LOCK POSITION AND DOES NOT ALLOW THE DOOR TO UNLOCK/OPEN. THIS HAPPENED WITHOUT ANY EXTERNAL CAUSE. IT JUST STOPPED WORKING ONE DAY AND IS A SAFETY CONCERN DUE TO CHILDREN UNABLE TO EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY.*DT*DT CONSUMER WAS TOLD BY THE FCA GROUP ONLY OPTION WAS TO HAVE IT DIAGNOSIS AND PAY FOR THE REPAIR BUT CASE NUMBER [XXX] WAS OPENED ANYWAYS. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

NHTSA ODI 11372686