What 647 owners told NHTSA about the 2015 Tesla Model S 60

EMMC FAILURE. MAIN SCREEN FAILS TO DISPLAY MAKING THE VEHICLE INOPERABLE.

NHTSA ODI 11337173

THE TOUCHSCREEN ON MY CAR HAS PERMANENTLY TURNED BLACK THEREFORE I HAVE LOST THE REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED. AS A RESULT, I ALMOST RAN INTO A SHOPPING CART WHILE I WAS BACKING UP YESTERDAY. WHAT IS FRIGHTENING IS THAT NEXT TIME, IT COULD BE A SMALL CHILD THAT I DON'T SEE AND RUN OVER. THE FAILED TOUCHSCREEN ALSO MEANS I NO LONGER HAVE FAN OR AIR CONDITIONING WHICH MEANS I HAVE TO DRIVE WITH MY WINDOWS DOWN, EVEN WHEN ON A HIGHWAY. IN THIS TIME OF COVID, I WAS TERRIFIED WHEN A HOMELESS MAN PUT HIS HEAD THROUGH MY WINDOW TO ASK FOR MONEY WHILE POSSIBLY CONTAMINATING ME WITH A VIRUS YESTERDAY. IT JUST IS NOT SAFE TO DRIVE AROUND WITH THE WINDOWS DOWN IN SOME NEIGHBORHOODS. ALSO THERE ARE DAYS IN THE BAY AREA WHEN THERE IS A HIGH POLLUTION INDEX, I DO NOT WISH TO BREATHE UNFILTERED AIR BECAUSE I HAVE TO OPEN THE WINDOW BECAUSE THE FAN CANNOT BE TURNED ON. ACCORDING TO THE TESLA REPAIR SHOP, THE FAILED TOUCHSCREEN IS A COMMON PROBLEM ON THE OLDER MODEL S THAT REQUIRES OWNERS TO SHELL OUT THOUSANDS OF DOLLARS TO REPLACE AN MCU THAT HAS FAILED PREMATURELY. I DO NOT FEEL I SHOULD BE FINANCIALLY RESPONSIBLE FOR THE MCU REPLACEMENT AND THAT THERE SHOULD BE A PRODUCT RECALL.

NHTSA ODI 11337215

MY 2015 TESLA MODEL S WITH 33,270 MILES HAS A NON WORKING TOUCH SCREEN OR MCU1 THAT CONTROLS THE CAR. AFTER RESEARCHING THIS A BIT ONLINE IT SEEMS ITS A MUCH TOO COMMON PROBLEM AND MORE OF A DEFECTIVE PART OF THE CAR. IT IS VERY HARD FOR THE OPERATOR TO US E THE CAR WITHOUT IT SINCE IT CONTROLS MOST OF THE CAR. REPAIR TIMES ARE THROUGH THE ROOF CAUSING QUITE A BIT FRUSTRATION FOR THE CAR OWNER. THE UNIT FAILED WHILE DRIVING NORMAL ON A BACK ROAD AT A NORMAL SPEED. *TR

NHTSA ODI 11337057

MCU MANUFACTURE DEFECT MCU RUNS LAGGY AND ALTERS ABILITY TO USE MCU IN VEHICLE.

NHTSA ODI 11331722

THE INFOTAINMENT COMPUTER MCU1 IS KNOWN TO FAIL PREMATURELY DUE TO SOFTWARE ISSUES CAUSED AND NOT FIXED IN A TIMELY MANNER BY TESLA. BASICALLY THE LIMITED WRITE CYCLES OF FLASH MEMORY ARE EXHAUSTED DUE TO EXCESSIVE LOGGING UP TO A CERTAIN SOFTWARE VERSION. MY CAR SHOWS THE EARLY WARNING SIGNS INCLUDING BLACK SCREENS ON ENTERING (CAR IS NOT MOVABLE FOR SEVERAL MINUTES) AND REBOOTS DURING DRIVING. FULL MCU FAILURE IS KNOWN TO CAUSE INDICATOR LIGHTS TO FAIL, AUTOMATIC EMERGENCY BRAKING TO NOT ENGAGE, DISABLED FAST CHARGING AND NO ACCURATE CHARGE INDICATOR (SO RISK OF GETTING STRANDED), HEATING/VENTILATION STUCK TO MOST RECENT SETTING (NO DEFROST), AUDIO FRAGMENTS BEING STUCK ON ARBITRARY VOLUME, AIR SUSPENSION IS STUCK TO POSSIBLY UNSUITABLE SETTINGS AND THE SPEEDOMETER IS REVERTING TO MPH INSTEAD OF KM/H WITHOUT NOTIFICATION. IF PIN TO DRIVE IS USED, THE CAR CAN NO LONGER BE UNLOCKED AND MOVED. TESLA DOES NOT ACKNOWLEDGE THIS PROBLEM AND CHARGES FOR FULL REPAIR COST OUTSIDE OF WARRANTY / DRAGS CASES OF IMPENDING MCU FAILURE UNTIL THE CAR IS OUT OF WARRANTY. MCU1 CAN BE REPLACED WITH MCU2 ACCORDING TO A TESLA INFOTAINMENT WEBSITE; HOWEVER ONLY MCU1 REPLACEMENTS FOR THE OLDEST CARS (AP1 SENSOR LEVEL) ARE AVAILABLE TO DATE DESPITE ANNOUNCEMENT THESE WOULD BE READY IN APRIL 2020. NEWER CARS WITH LONGER REMAINING LIFE CAN BE UPGRADED UPON INVITATION BY TESLA.

NHTSA ODI 11331708

CENTER CONSUL SCREEN TURN OFF AND WON'T COME BACK ON CAN'T USE NAVIGATION BACKUP CAMERA NO TURN SIGNAL SOUND OR RADIO SOUND OR ANY SOUND INVOLVE THE CENTER COUNSEL

NHTSA ODI 11331750

MAIN DISPLAY STOPPED WORKING TODAY (JUNE 30TH 2020). NOW HVAC, RADIO, SUNROOF, REAR CAMERA, INDICATOR LIGHT NOISE, AND A FEW OTHER FUNCTIONS DON'T WORK. THIS SEEMS TO BE THE EMMC MEMORY WRITE FAILURE ISSUE. THE CAR WAS STATIONARY WHEN I NOTICED THE ISSUES, SINCE I JUST GOT INTO THE CAR AND IMMEDIATELY NOTICED MAIN DISPLAY WAS DEAD. *TR

NHTSA ODI 11331798

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT TOUCH SCREEN WAS INOPERABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO RECHARGE THE BATTERY, THE SYSTEM FLICKERED AND FAILED TO CHARGE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS ALSO INOPERABLE. THE VEHICLE WAS UNDRIVABLE. AN INDEPENDENT MECHANIC WENT TO THE RESIDENCE TO INSPECT THE VEHICLE AND THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,586.

NHTSA ODI 11331503

THE MCU (MAIN SCREEN/COMPUTER) FAILED AND NEEDED TO BE REPLACED. ALL THE MCU FUNCTIONS DID NOT WORK DURING THE FAILURE. SEE PHOTOS OF THE BLANK SCREEN AND CORRESPONDENCE WITH TESLA SERVICE.

NHTSA ODI 11331511

THE MCU V1 IS KNOWN TO FAIL. IT'S BECOME SLUGGISH AND BLACK SCREENS. NOT ACTING AS IT SHOULD.

NHTSA ODI 11331536

MCU1 MEMORY CHIP PROBLEM STARTING TO SHOW SYMPTOMS OF SLOWNESS, REBOOTING, NON RESPONSIVENESS AND NEEDS REBOOTING WHILE DRIVING TO GET IT TO WORK. WHEN IT CRASHES WILL BREAK BACKUP CAMERA, TURN SIGNALS, AND ABILITY TO CONTROL DEFOGGERS WHICH IS EXTREMELY DANGEROUS AND SHOULD BE RECALLED. *TR

NHTSA ODI 11331546

WELL DOCMENTED FAILURE OF A MEMORY CHIP THAT HAS BEEN DOCUTETED TO FAIL AFTER A CERTIN AMOUNT OF READ/WRITE CYCLES, TESLA HAS BEEN WELL AWARE OF THIS FAULT FOR YEARS AND HAS DONE NOTHING TO ADDRESS THE ISSUES LEAVING OWNERS SOMETIME STRANDED OR REDUCLED VEHILCE FUNCTIONALTY. TESLAS RESPNOSE HAS BEEN TO REPLACE THE FAULTY SYSTEM WITH A REFURBISH UNIT THAT WILL HAVE THE SAME ISSUE IN THE FUTIURE AND CHARGING THE CUSTOMER BETWEEN 1500-2000 TO REPLACE.

NHTSA ODI 11331549

COMPUTER OCCASIONALLY CRASHES AND COMPROMISES THE SAFETY OF VEHICLE BECAUSE OF A DEFECT. ALSO DOOR HANDLES, ALL 4 HAVE BROKEN COMPROMISING SAFETY, BECAUSE OF MANUFACTURER DEFECT.

NHTSA ODI 11331551

MY MEDIA CONTROL UNIT (IPAD SCREEN-LIKE) CRASHES, IS INCREDIBLY SLOW AND DOESN'T LOAD INTERNET FEATURE THAT WAS PROMISED. TOOK TO TESLA MULTIPLE TIMES AND THEY SAID IT'S NORMAL AND THEIR FUTURE UPDATES WILL ADDRESS THIS. THIS WAS SAID LAST YEAR, AND MY INTERNET STILL DOESN'T WORK (EVEN UNDER STRONG WIFI). CRASHES PERIODICALLY AND VERY SLOW. *TR

NHTSA ODI 11331563

THE VEHICLE'S PRIMARY SCREEN FOR CONTROLLING MOST FUNCTIONS, KNOWN AS THE MCU VERSION 1, CONSTANTLY CRASHES, WHILE DRIVING AND STATIONARY. WHEN IT IS OFF, I CANNOT USE MY REVERSE CAMERA, CONTROL HEAT/AC, NOT CAN I CHECK VARIOUS CAR STATUSES. IT IS A KNOWN DEFECT WITH TESLA. I AM BEING TOLD IT WILL EVENTUALLY STOP WORKING ALTOGETHER AND THERE WILL BE A $2500 COST TO REPLACE IT WITH THE SAME MCU WITH THE KNOWN DEFECT. *TR

NHTSA ODI 11331611

THE MCU ON MY 2015 TESLA IS STARTING TO SHOW EARLY SIGNS OF FAILURE. IT SOMETIMES REBOOTS AND TAKES SEVERAL MINUTES TO COME BACK, THE BLUETOOTH CONNECTION TO MY PHONE FAILS OFTEN, AND THE SCREEN IS STARTING TO FLICKER. THIS MCU FAILURE IS DUE TO A MANUFACTURING ERROR CAUSING MULTIPLE REPLACEMENTS. AS THIS PROBLEM GETS WORSE IT WILL RENDER THE CAR INOPERABLE AS THE ENTIRE SYSTEM WILL FAIL.

NHTSA ODI 11331629

THE CENTER CONSOLE DISPLAY OF MY TESLA MODEL S HAS ABRUPTLY STOPPED WORKING. I CAN NO LONGER ACCESS THE MAJORITY OF THE FEATURES OF MY VEHICLE, SUCH AS TURNING ON A/C, ACCESSING GPS, CONTROLLING THE SUNROOF, ADJUSTING VEHICLE SETTINGS, ADJUSTING MY SIDE MIRRORS, DEFOGGING THE WINDSHIELD, ACCESSING THE REARVIEW CAMERA, AND ANY OTHER SETTING THAT IS CONTROLLED BY THE CENTER DISPLAY. THIS HAS MADE DRIVING THE CAR NEARLY IMPOSSIBLE. BECAUSE OF THE LOW VISIBILITY OF THE REARVIEW WINDOW, I HEAVILY RELY UPON THE REARVIEW CAMERA. SINCE CENTER CONSOLE DISPLAY WAS OFF AND HENCE NO REARVIEW CAMERA, I ENDED UP DAMAGING MY BUMPER INTO A LOW-PROFILE OBJECT THAT OTHERWISE WOULD HAVE BEEN VISIBLE HAD THE CAMERA BEEN ENABLED. I ONLY DROVE MY VEHICLE ONCE AND DAMAGED IT ON THE FIRST DRIVE WITH THE CENTER CONSOLE OFF. I CONTACTED TESLA TO HAVE THIS PROBLEM FIXED, BUT WAS TOLD I WOULD NEED TO PAY APPROXIMATELY $1,500.00 TO REPLACE THE MCU WITH THE EXACT SAME VERSION. FURTHER, THIS REPLACEMENT WOULD LIKELY TAKE A MONTH TO BE FIXED, RENDERING MY VEHICLE EFFECTIVELY USELESS.

NHTSA ODI 11331367

TOUCH SCREEN FAILURE. SCREEN WENT BLANK JAN 3RD 2019 STILL UNDER WARRANTY.WAS ABLE TO RESET AFTER MANY TRIES. PARKED CAR WENT TO WINTER HOME. RETURNED APRIL 16TH SAME PROBLEM. WORKING WITH TESLA THROUGH OUT PROBLEM. FINALLY TESLA SAID BRING THE CAR IN. NOW OUT OF WARRANTY SO HAD TO REPLACE MCU $2250.00

NHTSA ODI 11331336

MY TOUCHSCREEN HAS FAILED COMPLETELY AND I AM UNABLE TO USE MY BLINKERS OR CONTROL MY LIGHTS THIS IS A BIG SAFETY CONCERN AND TESLA HAS STATED THAT IT'S NORMAL FOR COMPUTER SYSTEMS TO FAIL.

NHTSA ODI 11331332

THE TOUCHSCREEN IS FINALLY DEAD, WOULDN'T TURN ON. ALL SETTINGS RELATED TO THE TOUCHSCREEN IS ALL GONE, THUS ALL ESSENTIAL FUNCTIONS CONTROLLED BY THE TOUCHSCREEN IS OFF, INCLUDING BACKING UP CAMERA. I FELT VERY UNSAFE TO DRIVE. THE CAR WOULD TAKE A VERY LONG TIME TO TURN ON. WHEN I SLOWED DOWN AND STOPPED AT A STOPLIGHT, IT ROLLED BACKWARD SINCE I DIDN'T KNOW THAT THE CREEP MODE WAS DISABLED WITH THE DEAD TOUCHSCREEN. I WAS LUCKY ENOUGH TO NOTICE THE CAR ROLLING AND STOPPED IN TIME BEFORE HITTING SOME OTHER CAR.

NHTSA ODI 11331376

MCU FAILED. WHEN IT FAILED CAR WOULD NOT SHIFT INTO DRIVE. BEFORE FAILURE MCU WAS CONSTANTLY REBOOTING WHILE DRIVING. DURING REBOOT WOULD LOSE HEADLIGHTS, TURN SIGNALS, RADIO, AND AIR CONDITIONING. COMPLETE FAILURE OCCURRED WHILE STATIONARY. REBOOTING OCCURRED WHILE DRIVING. *TR

NHTSA ODI 11331187

CENTER CONSOLE DISPLAY AND COMPUTER FAILED AS DESCRIBED IN NHTSA PE20010, WAS REPLACED UNDER WARRANTY APPROXIMATELY JANUARY 2018. REPLACEMENT UNIT IS NOW SHOWING INITIAL SIGNS OF SAME FAILURE (EXTREMELY SLOW START-UP NOW INCLUDING BLANK INSTRUMENT CLUSTER WHEN ENTERING/STARTING CAR; CELLULAR CONNECTIVITY AND NAVIGATION FAILURES; UNUSUAL SOUNDS OR LACK OF AUDITORY FEEDBACK FOR VEHICLE CONTROLS, BLANK BLACK SCREEN FOR BACKUP CAMERA, ETC.) *TR

NHTSA ODI 11331194

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CENTRAL COMPUTER FAILED TO OPERATE AS DESIGNED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOWEVER, THE EARLY WARNING SYSTEM, AUTO-PILOT, REAR BACK-UP CAMERA, AND SEVERAL OTHER UNDISCLOSED ELECTRICAL FUNCTIONS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA (140 UNIVERSITY TOWN CENTER DR #138, SARASOTA, FL 34243, (941) 866-6597) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 37,400. *LN*JB*DT*JB

NHTSA ODI 11330967

REGARDING TESLA MODEL S VEHICLES (MODEL YEARS 2012-2018) THAT HAVE AN MCU FAILURE DUE TO A DEFECTIVE MEMORY CHIP DESIGN, IN ADDITION TO LOSING THE BACKUP CAMERA WHEN THIS FAILS, THE TURN SIGNALS ALSO BECOME INOPERABLE. THIS HAPPENED TO MY VEHICLE. THIS IS CLEARLY A SAFETY ISSUE THAT MUST BE ADDRESSED. *TR

NHTSA ODI 11330970

I UNDERSTAND YOU ARE INVESTIGATING TESLA MODEL S COMPUTER FAILURE. I WOULD LIKE TO LIST THE ISSUES I HAVE HAD SINCE I BROUGHT MY MODEL S IN MARCH 2015: -APRIL 2015 ? FRONT TRUNK WOULD NOT OPEN. LATCH WAS REPLACED UNDER WARRANTY. -JUNE 2016 ? DRIVER DOOR HANDLE STOPPED WORKING. REPLACED UNDER WARRANTY -AUGUST 2019 ? MEDIA CONTROL UNIT FAILURE (TOUCHSCREEN). HAPPENED ON A FRIDAY AND I COULD NOT SEE IN REVERSE, COULD NOT USE HANDSFREE PHONE ? IMPORTANT FOR ME AS A CRITICAL CARE PHYSICIAN ANSWERING CALLS FROM THE ICUS. COULD NOT CLOSER SUNROOF. CAR COULD NOT BE SHUT DOWN. THE AIR CONDITIONER STAYED ON FOR 3 DAYS UNTIL I CAN GET THE CAR TO SERVICE CENTER. CAR HAD TO REMAIN PLUGGED INTO CHARGER TO SUPPORT THE AIR CONDITIONER ETC SO I HAD ENOUGH BATTERY RESERVE TO GET TO THE SERVICE CENTER. MY COST $2134 -AUGUST 2019 ? A/C FAILED AFTER HAVING RUN NONSTOP FOR 3 DAYS B/C OF MCU FAILURE. MY COST $869. -AUGUST 2019 ? IN EFFORT TO SHUT DOWN THE CAR, PER TESLA PHONE INSTRUCTIONS, I DISCONNECTED THE BATTERY AND CHARGED IT. AS A RESULT THE BATTERY SHAPED BALLOONED OUT AND I HAD IT REPLACED SINCE EVERYTHING WAS OPEN. MY COST $216. *TR

NHTSA ODI 11331134