What 647 owners told NHTSA about the 2015 Tesla Model S 60

PLEASE NOTE THAT I HAVE USED THE VIN OF A JUNKYARD TESLA TO FILE THIS COMPLAINT SINCE THE VIN OF THE AFFECTED CAR IS UNAVAILABLE. HERE IS A FORUM POST IN WHICH AN OWNER PROVIDES 100% PROOF OF HIS STEERING KNUCKLE SNAPPING IN HALF AND NEARLY KILLING HIM. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/FRONT-DRIVERS-STEERING-KNUCKLE-FRACTURED-WHILE-DRIVING-AT-55MPH-VIDEO.199103/ SNIP** DRIVING ON THE EXPRESSWAY, AND A HUGE BANG VIOLENTLY SHOOK THE CAR, AS IF I RAN OVER A HUGE POTHOLE, KNOCKING MY DASHCAM OFF ITS SUCTION MOUNT. LUCKILY I WAS ABLE TO KEEP IT UNDER CONTROL AND PULLED IT TO THE SHOULDER. I GET OUT AND SEE THE LEFT SIDE OF MY CAR IS SLAMMED TO THE GROUND, AND THE FENDER IS RIDING ON THE TIRE. I LIMP IT TO A SAFER SPOT IN A NEARBY PARKING LOT, AND TAKE A LOOK. THE STEERING KNUCKLE CASTING IS FRACTURED AT THE BOTTOM OF THE AIR SPRING! TESLA ROADSIDE SAYS THEY SEE NOTHING REMOTELY WRONG WITH MY CAR, SO I'LL NEED TO PAY FOR THE TOW MYSELF. I HAVEN'T HEARD OF THIS BEFORE, AND IT DOESN'T SEEM COMMON. I'M ASSUMING A CASTING DEFECT CAUSED A CRACK THAT PROPAGATED INTO A COMPLETE FRACTURE. LUCKILY MY DASHCAM SHOWS THAT THIS WASN'T CAUSED BY HITTING ANYTHING, AS I'M SURE THAT'S THE LIKELY REASON SC WOULD GIVE FOR A CASTING TO FRACTURE LIKE THAT.** THESE STEERING KNUCKLES ARE MADE FROM POOR QUALITY CAST ALLOY AND THIS SAME FAILYRE HAS HAPPENED TO MANY OTHER CARS. PLEASE RECALL THESE DEADLY CONTRAPTIONS IMMEDIATELY. THANK YOU. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11338684

MEDIA CONTROL UNIT (MCU) FAILURE

NHTSA ODI 11338373

CENTER SCREEN WENT OUT, NO PHONE APP CONNECTIVITY, UNABLE TO TURN VEHICLE ON, UNABLE TO CHARGE VEHICLE. COMPLETELY UNRESPONSIVE.IT WAS IN THE GARAGE THANKFULLY, NEEDED TO BE TOWED OUT AND FLAT-TRAILER-ED TO SERVICE CENTER

NHTSA ODI 11338478

THE MAIN VEHICLE SCREEN STOPPED WORKING. COMPLETE LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. NO CONTROL OVER BATTERY CHARGING COMMANDS. MANY TIMES WHEN I PLACE THE VEHICLE IN REVERSE THE CAMERA WOULD NOT DISPLAY A REAR IMAGE. NOW MY SCREEN IS COMPLETELY BLACK AND NONREPONSIVE

NHTSA ODI 11338496

THE MEDIA CONTROL UNIT IN MY 2015 MODEL S TESLA STOPPED WORKING AND WENT BLANK. I FIRST HAD NO MUSIC CONNECTIVITY, THEN THE TURN SIGNALS AND GARAGE DOOR OPENER WOULD NOT WORK. SINCE THE MEDIA CONTROL UNIT CONTROLS EVERYTHING, I FEEL IT IS UNSAFE TO DRIVE THE CAR.

NHTSA ODI 11338307

LOSS OF TURN SIGNAL NOISE, HEADLIGHT CONTROL, REARVIEW CAMERA, CLIMATE CONTROL, SEAT MEMORY, GARAGE DOOR OPENING CAPABILITY, NAVIGATION, EMERGENCY BRAKING, AND DIFFICULTY CHARGING THE CAR. THIS OCCURRED GRADUALLY OVER THE COURSE OF A COUPLE OF DAYS AND HAS LEFT THE VEHICLE INOPERABLE WITHOUT HEADLIGHT CONTROL, AUDITORY WARNINGS, AND REARVIEW CAMERA. THIS IS CAUSED BY A FAILED EMMC CHIP ON THE MCU IN THE CAR. IT IS A WELL KNOWN PROBLEM AND NOT COVERED OUTSIDE OF WARRANTY, DESPITE IT BEING GUARANTEED TO FAIL SOMETIME BETWEEN 4 YEARS AND 5 YEARS OF AGE. (WARRANTY UP AFTER 4)

NHTSA ODI 11337898

THE 12V BATTERY ON OUR 2015 TESLA MODEL S STARTED FAILING LAST NOVEMBER. WE WERE ASSURED THAT TESLA THAT IT WOULD BE SAFE TO DRIVE UNTIL THEY COULD REPLACE THE BATTERY (WHICH TOOK ABOUT 2 MONTHS). WE'VE COME TO UNDERSTAND THAT THIS IS FAR FROM ACCURATE. AFTER THAT, OUR MCU (THE MAIN COMPUTER IN THE CAR) FAILED. THIS IS APPARENTLY A WELL KNOWN PROBLEM THAT TESLA REFUSES TO FIX. WHEN THEY REPLACED THE MCU WE IMMEDIATELY STARTED HAVING ISSUES: 1. THE EMERGENCY FLASHERS DID NOT WORK. 2. THE COMPUTER LOGS WERE NOT AVAILABLE TO TESLA TO DIAGNOSE ISSUES OR RECOVER OUR CAR IF IT WAS STOLLEN. 3. THE FOG LIGHTS STOPPED WORKING 4. GLOVE BOX WOULD NOT OPEN 5. SCREEN NOW HAS NOTICEABLE FLICKER 6. CAR NOW HAS CHARGING PROBLEMS. THE ISSUES WITH THE EMERGENCY FLASHERS, FOG LIGHTS, AND GLOVE BOX WERE ABLE TO FIXED BY A DIFFERENT SERVICE CENTER THE SAME DAY (ALTHOUGH I HAD TO DRIVE APPROX. 30 MILES TO GET TO A DIFFERENT SERVICE CENTER). THE LOGGING ISSUE TOOK ABOUT A MONTH OR TWO TO FIX. THE SCREEN FLICKER AND CHARGING ISSUES WHERE THE CAR RANDOMLY SWITCHES TO A DIFFERENT CHARGING LEVEL WHILE DRIVING OR CHARGING WITHOUT ANY ERROR MESSAGES, IS ON-GOING. I'VE BEEN BACK TO TESLA OVER A DOZEN TIMES, AND THEY IKE TO CHARGE $100 EVERY VISIT "UNDER WARRANTY."

NHTSA ODI 11337955

MAIN COMPUTER SCREEN FAILURE. IT'S BEEN DOWN FOR OVER 2 MONTHS WAITING ON PARTS. NO ETA

NHTSA ODI 11337648

THE MCU IN MY CAR WENT OUT. I WAS PARKED WHEN THIS HAPPENED. I WAS A FEW MONTHS OUT OF WARRANTY. I PAID $1795.00 TO HAVE IT REPLACED. WHEN MY MCU WENT OUT THIS DISABLED MY BLINKERS. THIS IS THE SAME THING THAT HAPPENED THAT THE NHSTA IS CURRENTLY INVESTIGATING.

NHTSA ODI 11337586

WITH THE RECENT NEWS ON NHTSA INVESTIGATING TESLA MODEL S TOUCHSCREEN UNIT PROBLEMS, I LIKE TO ADD MY EXPERIENCE FOR THE RECORD: ON 01/31/20, MY COMPUTER SCREEN DIED WHICH LIMITED THE CAR'S FUNCTIONALITY (E.G. NO HVAC, RADIO, BLUETOOTH, ETC). ON 02/06/20, TESLA CAME OUT TO INSPECT MY CAR, AND VERIFIED I NEEDED TO REPLACE THE COMPUTER. THE TECHNICIAN ADMITTED HOW BAD THE PROBLEM WAS FOR PRODUCTIONS WITH MCU V1 COMPUTERS. BUT BEFORE THE TECHNICIAN LEFT, HE PERFORMED A BATTERY DISCONNECT WHICH MADE IT WORSE. NOW THE CAR WAS NOT ABLE TO CHARGE WHICH FORCED ME TO TAKE THE CAR IMMEDIATELY TO TESLA TO REPLACE THE COMPUTER. ON 02/19/20, THE REPLACEMENT COMPUTER WAS INSTALLED AT THE COST OF $2,122.50. TO ADD, TESLA WOULD NOT LET ME KEEP THE ORIGINAL COMPUTER WITHOUT AN ADDITIONAL CORE CHARGE OF $500. 12 DAYS LATER ON 03/02/20, TESLA ANNOUNCED AN INFOTAINMENT UPGRADE ON THE BACKS OF THESE ONGOING ISSUES: HTTPS://ELECTREK.CO/2020/03/02/TESLA-MCU-INFOTAINMENT-UPGRADE/ HTTPS://WWW.TESLA.COM/SUPPORT/INFOTAINMENT

NHTSA ODI 11337651

MY MEDIA CONTROL UNIT (CENTER CONSOLE SCREEN) STOPPED WORKING. SCREEN WENT BLACK AND NOTHING OUTSIDE OF THROTTLE/BRAKE/TURN SIGNALS WORKED. ALL FUNCTIONALITY CONTROLLED BY THE MCU STOPPED WORKING. THE CAR STARTED TAKING ABOUT 2 TO 3 TIMES LONGER TO BOOT UP AND AFTER A DAY OR TWO, THE SCREEN STOPPED WORKING COMPLETELY. AFTER DROPPING OFF AT THE TESLA SERVICE STATION, THE TECHNICIAN INFORMED ME THERE WERE MCU ISSUES WITH THE MODEL S FROM 2016 AND EARLIER DUE TO THE MEMORY CAPACITY OF THE CHIP USED.

NHTSA ODI 11337713

THE TESLA MEDIA CONTROL UNIT COMPLETELY FAILED ON 7/5/20 AFTER BEING UNABLE TO TURN BACK ON. THE VEHICLE WAS STATIONARY AND WAS PARKED ON THE STREET. DUE TO THE FAILURE OF THE MEDIA CONTROL UNIT, THE SYSTEMS SUCH AS THE AIR CONDITIONING, BACKUP CAMERA, CONTROLS, ETC WERE UNABLE TO BE CONTROLLED WHICH POSED A SIGNIFICANT SAFETY HAZARD.

NHTSA ODI 11337753

I WENT TO TESLA SERVICE CENTER ON 6/26/2020, NOTIFY THEM THE PROBLEM FOR SLOW RESPONSE ON THE TOUCHSCREEN AND ALSO RATTLE SOUND COMING FROM THE STEERING WHEEL AREA, TESLA STATED THE STEERING BUTTONS NEED TO BE REPLACE AND THE TOUCHSCREEN IS DUE TO THE OLDER CHIP ON THE MODEL, SO IT'S NORMAL. I PICKED UP THE CAR TWO DAYS AFTER AFTER THE REPLACEMENT, ON 7/4/2020 WHILE I M CHARGING AT THE TESLA SUPER CHARGE STATION THE CAR SCREEN IS COMPLETE DEAD, I CAN'T PLAY RADIO, NO NAVIGATION, SIGNAL LIGHTS NOT WORKING AND BACK UP CAMERAS FAILED ETC. I WENT ON RESEARCH AND IT SEEMS LIKE THIS ISSUE IS KNOWN NOW WITH NHTSA AND IS INVESTIGATING. TODAY TESLA SAID MY MCU NEEDS TO BE REPLACE.

NHTSA ODI 11337742

THE CENTER SCREEN (MCU) HAS GLUE RUNNING INSIDE THE SCREEN OF THE ENTIRE UNIT AND THEN LEAKING OUT THE BOTTOM. THE SCREEN NOW ALSO TURN OFF (REBOOTS) AT DIFFERENT TIME WHILE DRIVING THUS INCAPACITATING THE REVIEW CAMERA, AIR CONDITIONING AND OTHER FUNCTIONS FOR UP TO 5-8 MINUTES WHILE SYSTEM REBOOTS. THIS HAPPENS WHILE STATIONARY AND IN MOTION..

NHTSA ODI 11337513

THE VEHICLE WAS PARKED AND LOCKED. WHEN I UNLOCKED THE CAR AND OPENED THE DOOR, THE INFOTAINMENT SCREEN ON THE TESLA WILL NOT BOOT UP. AS A RESULT, THE SIDE REAR VIEW MIRRORS WILL NOT UNFOLD AND THE REAR VIEW CAMERA CANNOT BE VIEWED. IN ADDITION, THE CLIMATE CANNOT BE ADJUSTED. I ATTEMPTED TO REBOOT THE INFOTAINMENT SYSTEM SEVERAL TIMES AND LOCKED & UNLOCKED THE CAR, BUT THE INFOTAINMENT SCREEN DID NOT TURN ON AND THE SIDE MIRRORS WILL NOT UNFOLD.

NHTSA ODI 11337536

MY MCU HAS FAILED FOR THE 3RD TIME RENDERING THE CAR W/O TURN INDICATORS AND OTHER FEATURES.

NHTSA ODI 11337534

THE MAIN SCREEN, MCU, ON MY TESLA MODEL S, 2015 70D BEGAN REBOOTING DURING DRIVING. ON SATURDAY, JULY 4TH, 2020, THE CAR WOULD NOT START AT ALL. TESLA CUSTOMER SERVICE COACHED ME ON GETTING THE CAR TO WORK WITHOUT THE MAIN SCREEN, HOWEVER IT IS NOT SAFE. THE BRAKE LIGHTS, SIGNAL LIGHTS, REAR CAMERA DO NOT WORK, VERIFIED BY MY SPOUSE. FURTHER, MOST OF THE OTHER CONTROLS, E.G. DE-FOG, AIR CONDITIONING, ROOF, ETC, DO NOT WORK. THE RE-BOOTING OF THE SCREEN, WHERE IT WOULD BLANK OUT WITHOUT WARNING, AND EVENTUALLY COME BACK LATER, OCCURRED WHILE THE CAR WAS IN MOTION -- VERY DISTRACTING. AT THIS POINT, THE MAIN DISPLAY, OR MCU, IS "BRICKED" -- IT WON'T DISPLAY ANYTHING AT ALL, SO THAT HAS HAPPENED WHEN THE CAR IS STATIONARY.

NHTSA ODI 11337564

MCU DEGRADATION. OBTAINED THE CAR IN 2019 AND BY 2020 THE UNIT HAS DEGRADED TO DANGEROUS STATES. WHILE DRIVING THE CAR IN REVERSE THE CAMERA SPLIT INTO TWO IMAGES INVERTED, MAKING IT DIFFICULT TO SEE WHILE BACKING UP. ALSO THE SYSTEM NAVIGATION FAILED DURING ONE OF MY TRIPS CAUSING ME TO SOFT RESET IT AT NIGHT WHILE DRIVING. THE CAR SHUT OFF THE HEADLIGHTS IN A DARK AREA WITH NO STREET LAMPS, FORCING ME TO PULL OVER USING THE HAZARDS TO PARK. THE SYSTEM NEVER SHUT OFF THE HEADLIGHTS OR PREVENTING DRIVABILITY WHEN RESETTING IN THE PAST. MENU FUNCTIONS HAVE STARTED TO SHOW UP CRYPTIC AND UNUSEABLE FORCING MORE COMMON RESTARTS WHILE DRIVING. MULTIPLE TRIPS TO TESLA SERVICE CENTERS WILL NOT RESOLVE THE ISSUE. THE STAFF IGNORE IT AND SAY ITS NORMAL. THEY KEEP SAYING THE CACHE IS FULL AND ONLY THEY CAN FULLY CLEAR THE CACHE. IN ALL CASES THE VECHICLE WAS IN MOTION AND EACH COULD HAVE RESULTED IN AN ACCIDENT.

NHTSA ODI 11337409

MY TESLA MCU1 SCREEN/MEMORY FAILED AND HAD TO BE REPLACED AT MY EXPENSE. $1600. WHEN THAT HAPPENS, TURN SIGNALS, CLIMATE CONTROL, AND WIPERS ARE INOPERATIVE, MAKING THE VEHICLE UNSAFE TO DRIVE.

NHTSA ODI 11337413

MY CURRENT MEDIA CONTROL UNIT (MCU) STOP WORKING. I NOT LONGER HAVE NAVIGATION, AC AND I CANNOT CONTROL UNLOCKING OF MY DOORS ETC.

NHTSA ODI 11337485

MAIN CONTROL SCREEN (MCU1) WENT BLACK, DISABLING ACCESS TO MOST CONTROLS INCLUDING DEFROSTER. HAD REPAIR DONE (OUT OF WARRANTY) AT A COST OF $1800. PROBLEM IS POORLY DESIGNED ELECTRONICS CAUSING FAILURE OF MEMORY CHIP IN UNIT BECAUSE OF TOO MANY READ/WRITE CYCLES. MY UNDERSTANDING IS THOUSANDS OF 2014-2016 CARS HAVE SUFFERED THIS PROBLEM IN THE LAST YEAR.

NHTSA ODI 11337298

NOTICED THAT THE DISPLAY ON MY TESLA MODEL S NOT WORKING AS I PULLED MY CAR OUT OF THE DRIVEWAY. TRIED REBOOTING BUT SCREEN DID NOT COME UP. WAS ABLE TO DRIVE THE VEHICLE TO TESLA SERVICE CENTER THOUGH IT FELT A LITTLE UNSAFE AS MANY OF THE CONTROLS ARE ON THE DISPLAY. AFTER DIAGNOSIS, TESLA SERVICE ADVISOR TOLD ME THAT THE MCU FOR MY MODEL S HAS FAILED AND NEEDS TO BE REPLACED. I PAID ~$2000 FOR A NEW MCU. AFTER READING RECENT ARTICLE ON SIMILAR FAILURES REPORTED BY OTHER TESLA MODEL S OWNERS, DECIDED TO REPORT THIS AS FAILURE OF THE DISPLAY UNIT WHILE DRIVING CAN BE A SAFETY RISK. *TR

NHTSA ODI 11337342

ON APRIL 16, 2019, I ATTEMPTED TO DRIVE MY VEHICLE AND PULL OUT IN REVERSE FROM MY GARAGE, HOWEVER, THE TOUCH SCREEN DISPLAY UNIT (MCU) WOULD NOT TURN ON RESULTING IN AN INABILITY TO VIEW THE REAR VIEW CAMERA. IT IS VERY RISKY TO DRIVE THIS VEHICLE WITHOUT THE MCU. IT IS ALSO WHAT DISPLAYS IF THERE ARE FAILURES IN OTHER PARTS OF THE VEHICLE. TESLA SERVICE TOWED IT TO THEIR FACILITY AND THEY ULTIMATELY CONCLUDED THAT THE UNIT WOULD STILL POWER ON BUT IT ULTIMATELY WAS STUCK IN A BOOT LOOP. EVEN THOUGH I HAD THE VEHICLE FOR LESS THAN 4 YEARS, IT WAS OUT OF WARRANTY BECAUSE OF MILEAGE OVERAGE, RATHER THAN TIME. TESLA REFUSED TO COVER IT UNDER WARRANTY AND FORCED ME TO PAY FOR IT OUT OF POCKET FOR OVER $2500. THIS FAILURE IS WIDELY KNOWN IN THE TESLA COMMUNITY AND BY TESLA ITSELF AS SERVICE EMPLOYEES ACKNOWLEDGED THE DEFECT. IT IS A RESULT OF THE EMMC NAND FLASH MEMORY FAILURE THAT DEGRADED QUICKER THAN TESLA PLANNED AFTER THE INTRODUCTION OF AUTO-PILOT. WHEN I PURCHASED AND TOOK DELIVERY OF THE VEHICLE, IT DID NOT HAVE AUTOPILOT. THE FACT THAT THEY DID NOT FIX THIS PUT MYSELF AND MY FAMILY AT RISK. *TR

NHTSA ODI 11337352

IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON LOW MILEAGE 2015 TESLA MODEL S P85D ELECTRIC CARS? MY 2015 TESLA IS STILL SITTING AT THE ELECTRIFIED GARAGE 10 DOWS LANE - SEABROOK, NH 03847 AFTER ALMOST 7 WEEKS. I LOVE THE SAFETY ASPECTS OF THE MODEL S, BUT AFTER STRUGGLING OVER THE PAIN OF POOR ENGINEERING & SUPPLIER PROBLEMS, I AM LOOKING ELSEWHERE UNTIL THEY WORK OUT THE BUGS. SB-18-32-002 R1 ATTACHED.

NHTSA ODI 11337355

IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON LOW MILEAGE 2015 TESLA MODEL S P85D ELECTRIC CARS? MY 2015 TESLA IS STILL SITTING AT THE ELECTRIFIED GARAGE 10 DOWS LANE - SEABROOK, NH 03847 AFTER ALMOST 7 WEEKS. I LOVE THE SAFETY ASPECTS OF THE MODEL S, BUT AFTER STRUGGLING OVER THE PAIN OF POOR ENGINEERING & SUPPLIER PROBLEMS, I AM LOOKING ELSEWHERE UNTIL THEY WORK OUT THE BUGS. SB-18-32-002 R1 ATTACHED.

NHTSA ODI 11337357