What 647 owners told NHTSA about the 2015 Tesla Model S 60

MAIN TOUCH SCREEN WONT TURN ON... MCU, OR NOW BOTH SCREENS ARE TURNING OFF AND ON AND OFF AND ON, BLINKERS WONT WORK , SPEEDO WONT WORK, RADIO, VENTILATION, BASICALLY EVERYTHING WONT WORK WHILE THIS IS HAPPENING, ( BUT YOU CAN STILL DRIVE. I HAVE A VIDEO BUT NOT THE CORRECT FILE TYPE

NHTSA ODI 11341470

MCU CENTRAL COMPUTER FAILED, SO TURN SIGNALS AND BACKUP CAMERA ARE UNAVAILABLE, AS WELL AS CLIMATE CONTROL, AUDIO, NAVIGATION, VEHICLE STATUS

NHTSA ODI 11341485

MIDDLE SCREEN WENT OUT PUTTING THE CAR IN 'LIMP MODE' HAPPENED IN THE MIDDLE OF THE NIGHT AND WE DIDN'T HAVE HEADLIGHTS OR TURN SIGNALS! HAPPENED WHILE DRIVING ABOUT TWO HOURS FROM HOME WHEN WE TRIED PUTTING A ROUTE IN THE TOUCH SCREEN AFTER SETTING THE AUTOMATIC UPDATE FOR 2 AM THE FOLLOWING MORNING. THE CAR HAS 101K MILES THE WARRANTY EXPIRED AT 100K MILES. WE NOTIFIED TESLA OF THE PROBLEMS WE'VE BEEN HAVING WITH OUR SCREEN FREEZING AND REAR VIEW CAMERA RANDOMLY NOT WORKING WHILE IT WAS UNDER WARRANTY BUT THE TECHS SAID 'EVERYTHING IS FINE AND IT MUST HAVE BEEN A FLUKE' NOW THAT THE CAR IS OUT OF WARRANTY THE NOW SUDDENLY KNOW THE PROBLEM AND A SOLUTION! THIS DEFECT IS SCARY AND LEFT US STRANDED AND UNABLE TO NAVIGATE TO A SAFE AREA OFF THE HIGHWAY IN THE MIDDLE OF THE NIGHT WITHOUT HEADLIGHTS!!! WHY WOULD THEY JEOPARDIZE SAFETY OVER MONEY!

NHTSA ODI 11341542

MCU SCREEN ON CAR FAILED.

NHTSA ODI 11341456

TESLA MODEL S MAIN SCREEN DIED. IT'S A KNOWN ISSUE ON EARLY MODEL S WITH MCDU VERSION 1. A CHIP ON THE CIRCUIT BOARD CAN ONLY HANDLE XXX AMOUNTS OF WRITES, OR WRITE OVERS, THEN GIVES UP. SCREEN GOES BLANK. MOST MODEL S CAR FUNCTIONS ARE CONTROLLED ON THE MAIN SCREEN. MY SCREEN FAILED WHILE DRIVING. UNABLE TO SET OR CONTROL CHARGING. UNABLE TO TURN OFF A/C. UNABLE TO HEAR TURN SIGNALS. UNABLE TO TURN ON OR CONTROL HEADLIGHTS. UNABLE TO CLOSE SUNROOF. UNABLE TO CHANGE SUSPENSION SETTINGS. UNABLE TO CHANGE STEERING SETTINGS. UNABLE TO CHANGE LIGHTING ON THE DASH. MOST FEATURES IN THE MODEL S ARE NOT AVAILABLE.

NHTSA ODI 11341230

MULTIMEDIA CENTER UNIT (MCU) FROZE AND UP ON REBOOT, DIED. THE VEHICLE WAS IN MOTION ON A CITY STREET.

NHTSA ODI 11341303

CAR WAS SITTING IN MY GARAGE FOR A FEW DAYS AND WHEN I GOT BACK IN THE MCU IS TOTALLY BLACK AND KNOWN TO BE AN ISSUE WITH THE EMMC CHIP USED REPORTED BY MANY OTHER MODEL S OWNERS. AS THIS CONTROLS MAJORITY OF THE FUNCTIONS, I CAN NOT CONTROL ANY OF THE CAR'S INSTRUMENTS EXCEPT FOR DRIVING. BLINKERS DO NOT WORK, NO AC, REAR VIEW CAMERA DOESN'T WORK, BATTERY RANGE NO LONGER VISIBLE SO ITS QUITE UNSAFE TO DRIVE.

NHTSA ODI 11341045

INTERMITTENT FAILURE OF THE MCU1 OME, CAUSING INTERMITTENT MAIN SCREEN BLACKOUT, TURN SIGNAL MALFUNCTION, A/C DISABLING. REBOOTING REQUIRED MCU TO BE UPGRADED/REPLACED OUT OF WARRANTY

NHTSA ODI 11341083

MCU1 FAILED IN VEHICLE WITH ~47,000 MILES. THIS FAILURE IMPACTS USE OF ALL FEATURES ON THE TOUCHSCREEN, INCLUDING BACKUP CAMERA, RADIO, A/C, MAPS, ETC. CAR IS STILL OPERATIONAL, BUT TURNS ON SLOWLY.

NHTSA ODI 11340850

LOSS OF TURN SIGNALS, REVIEW CAMERA, AND OTHER DRIVER ASSIST AIDS. THE VEHICLE WAS STATIONARY. THE CENTER SCREEN \ COMPUTER THAT CONTROLS THESE FUNCTIONS WILL NOT POWER UP.

NHTSA ODI 11340858

A WEEK AGO THE TOUCHSCREEN FAILED TO COME ON UPON ENTERING THE CAR WHICH CAUSED A LACK OF MANY NAVIGATION AND COMFORT FEATURES. UPON CALLING FOR SERVICE WAS TOLD THE COMPUTER NEEDED TO BE REPLACED. THEY APPEARED TO KNOW EXACTLY WHAT WAS WRONG AND OFFERED NO EXPLANATION. MY CAR IS DRIVABLE BUT LACKING CERTAIN SAFETY FEATURES SUCH AS TURN SIGNALS. THERE WAS NO PRIOR WARNING OF PENDING FAILURE OF THE SYSTEM. I HAVE TALKED WITH FELLOW TESLA OWNERS AND THEY ALL HAVE HAD THE SAME FAILURE AT THE SAME TIME MINE OCCURRED. FEEL THIS IS A TESLA PROBLEM THAT SHOULDN'T BE INFLICTED ON MANY OWNERS WITH NO EXPLANATION OFFERED. THE PRICE TO REPLACE WITH "NEW AND IMPROVED" COMPUTER IS $2,500 OR I CAN REPLACE WITH THE SAME MODEL CURRENTLY IN THE VEHICLE FOR A MERE $995. THEY WON'T TELL ME WHY, OR IF, I "NEED" THE NEWER MODEL AND THERE'S NO INDICATION HOW LONG THEY WILL HONOR THE REPLACED $995 MODEL.

NHTSA ODI 11340978

MCU DEAD AT 54,650 MILES. MAIN CONTROL SCREEN WILL NOT TURN ON. HAS EFFECTED THE FOLLOWING BUT NOT LIMITED TO. ' NO AEB (ADVANCED EMERGENCY BRAKING) ' NO CONTROLLING SUSPENSION HEIGHT ' NO MANUAL CONTROL OF HEADLIGHT LIGHTS ' NO BLINKER SOUNDS ' TURN SIGNALS INOPERABLE ' STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) ' NO HVAC (HEAT, COOL, VENT) ' NO DEFROSTERS ' NO SEAT HEATERS ' NO STEERING WHEEL HEATERS ' NO RADIO/STREAMING ' NO APP CONNECTIVITY TO CONTROL THE CAR ' NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP ' TRIP A/B ' PROFILES ' USER SETTINGS ' HOMELINK ' BLUETOOTH PAIRINGS ' NO REAR VIEW CAMERA ' NO PARKING SENSORS

NHTSA ODI 11340990

CENTER TOUCHSCREEN WENT BLACK. ALL CONTROLS WEREN'T USABLE OR FUNCTIONING LIKE AC, HEATING, RADIO, GUIDANCE MAPS AND NAVIGATION, CHARGING DOOR PORT WOUND OPEN, CHARGING SLOWS TO TAKE DAYS AND DAYS TO CHARGE THE CAR; LITERALLY MOST FEATURES ON THE CAR. REPAIR COST $2,326.44 ON 4/28/2020 CAR WAS IN OUR GARAGE. STUCK BETWEEN COMPUTER UPDATING. THIS IS A KNOWN TESLA ISSUE THEY HAVE KNOWN FOR A LONG TIME. MEMORY CHIP MCU GETS FILLED WITH INFO AND THE CAR'S COMPUTER STOPS WORKING. ALL EARLY MODEL S AND X 2012 TO 2017 ARE EXPERIENCING THIS ISSUE AFTER A FEW YEARS OF OWNERSHIP.

NHTSA ODI 11341022

THE MASTER CONTROL UNIT STOPPED FUNCTIONING ALL OF A SUDDEN WHEN THE CAR WAS STATIONARY AND HADN'T BEEN STARTED IN A FEW DAYS. IT WAS IN MY GARAGE. THIS MEANT THE CAR WOULD DRIVE BUT THE REAR CAMERA WOULD NOT FUNCTION, THE INFOTAINMENT WOULDN'T FUNCTION, BLUETOOTH, AIR CONDITIONING, ETC. IN SHORT, NO USER CONTROLS.

NHTSA ODI 11340361

MCU FAILURE. SCHEDULED APPOINTMENTS ARE SEVERAL WEEKS OUT. RECEIVED UPDATE ON 7/20 THAT MCU FAILED AND TESLA WOULD NEED TO ORDER PARTS.

NHTSA ODI 11340381

CENTER CONSOLE TOUCHSCREEN STOPPED WORKING COMPLETELY. THIS HAPPENED OVERNIGHT WHILE THE VEHICLE WAS PARKED IN THE GARAGE.

NHTSA ODI 11340393

THE MCU1 (INFOTAINMENT) CENTER FAILED COMPLETELY, RENDERING THE VEHICLE INOPERATIVE!

NHTSA ODI 11340401

ON 7/16 AFTER MULTIPLE CALLS TO TESLA SUPPORT DUE TO MY SCREEN IN MY 2015 TESLA MODEL S LOADING VERY SLOW AND THE BLINKERS NOT SOUNDING (THEY HAD ME REBOOT MULTIPLE TIMES) I WENT TO CAR AND SCREEN (MCU) WAS COMPLETELY BLACK/DEAD. MY A/C WAS ON ALL THE TIME AND I COULD NOT OPEN CHARGE PORT TO CHARGE. I WAS SCARED I WOULD NOT GET IT INTO SERVICE SO I DROVE IT IN THERE ON 7/18 AND EXPLAINED ALL TO THE SALES REP. HE TOOK CAR AND I GOT A RIDE HOME. TODAY, 7/20 SERVICE CALLED ME AND SAID MCU1 WAS DEAD AND I COULD EITHER PAY 1275 TO REPLACE OR UPGRADE TO MCU2 FOR $2500. I TOLD THEM THAT IT WAS DANGEROUS AS SIGNALS WERE NOT EVEN WORKING AND THIS SHOULD BE COVERED AS IT WAS DANGEROUS. THEY SAID NO AND I TOLD THEM JUST TO DO THE MCU1 REPLACEMENT. NOW I HAVE TO PAY FOR THAT AND THEY SAID IT WILL BE OVER A WEEK TO GET IT IN. I DON'T KNOW HOW THE WHOLE COMPUTER COULD FAIL THIS QUICKLY AND I AM DEBATING GETTING NEW MCU2 THOUGH THAT IS TOO MUCH MONEY TO PAY. I AM REPORTING THIS DUE TO THE DANGER AND THE FACT THAT VEHICLE ONLY HAS 66,000 MILES ON IT. TESLA SHOULD DEFINITELY COVER THIS AS THE CAR IS A BRICK WITHOUT IT (NO CLIMATE, MUSIC, SETTINGS, SUSPENSION CONTROL, OR SOUNDS COMING FROM CAR TO NAME A FEW). I COULD ALSO NOT EVEN SCHEDULE THE SERVICE AS IT HAS TO BE DONE THROUGH THE APP AND THAT WOULD NOT CONNECT TO THE CAR!!

NHTSA ODI 11340512

FAILURE OF TOUCH SCREEN, INFOTAINMENT SYSTEM. UNABLE TO CONTROL CHARGE RATE OF CAR. UNABLE TO USE NAVIGATION SYSTEM. OCCASIONALLY THE MAPS ON THE SCREEN APPEAR TO HAVE A SEIZURE/ SKITTING AND FLICKERING WHICH IS HIGHLY DISTRACTING WHILE DRIVING DUE TO MAPS POPPING IN AND AND OUT (GOING FROM THE MAP TEXTURE TO A WHITE SCREEN AND BACK RAPIDLY). UNABLE TO ACCESS OR USE ANY BUILT IN SYSTEMS. UNABLE TO TURN ON OR OFF SAFETY FEATURES/ AIRBAGS. UNABLE TO MANUALLY CONTROL SUSPENSION HEIGHT TO PREVENT DAMAGE TO UNDERSIDE OF CAR ON ROADS WITH POT HOLES. UNABLE TO ACTIVATE SECURITY FEATURES LIKE PIN NUMBER TO DRIVE. UNABLE TO SYNC OR UNSYNC CLIMATE ZONES IN THE CAR. ESSENTIALLY ANY FUNCTION NORMALLY ACCESSIBLE THROUGH THE TOUCH SCREEN IS UNUSABLE. THE PROBLEM HAS DEVELOPED OVER TIME WITH INITIAL PROBLEMS WITH TOUCH SCREEN THAT WOULD BEGIN TO WORK AFTER A SHORT WHILE TURNING INTO A POINT NOW WHERE THE SCREEN NEVER WORKS.

NHTSA ODI 11340195

THE MEDIA CONTROL UNIT HAS GONE OUT ON MY 2015 TESLA, WHICH HAS LED TO THE CAR NOT BEING ABLE TO BE RECHARGED (REFUELED), THE AC BEING UNSUSABLE, AND CAR UNABLE TO BE LOCKED AMONG OTHER ISSUES. WITH TESLAS, THE MEDIA CONTROL UNIT (MCU) IS THE POWERHOUSE OF THE VEHICLE, CONTAINING ALL OF THE SAFETY, A/C, AND DRIVING CONTROLS. WITH THIS BEING OUT OF COMMISION, THERE IS NO TELLING WHAT FEATURES ARE USABLE OR NOT. THIS LEADS ME TO WORRY ABOUT WHETHER THE AIRBAGS WILL DEPLOY, WHETHER THE CAR WILL STOP RANDOMLY ON THE FREEWAY, OR THE CAR NOT BEING REFUELED. IN FACT, SINCE THIS MCU HAS GONE OUT, THE CAR HAS NOT BEEN ABLE TO BE REFUELLED DUE TO THE MCU NOT ALLOWING CHAGE TO REENTER THE CAR. THIS HAS LEAD THE CAR TO BE UNUSABLE AND UNRESPONSIVE. THIS FIRST OCCURRED FOR ME WHILE DIVING ON A CITY STREET, WITH NOTHING UNUSUAL BEING NOTED AT THE TIME. THE CAR WAS RESPONSIVE, DRIVING NORMALLY, AND COMPLETELY USABLE AND OUT OF NO WHERE THE VEHICLES MCU WENT BLACK AND THE DRIVING FEATURES WERE HANDICAPED. THE CAR WAS STILL ABLE TO DRIVE, HOWEVER, A/C COMPONENTS AND UNKNOWN ELECTRICAL FEATURES (SUCH AS AIRBAGS, SEAT BELTS, ABS) MAY HAVE BEEN COMPROMISED.

NHTSA ODI 11340227

MCU COMPUTER FAILED, BLACK CENTER TOUCH SCREEN, NO ACCESS TO ANY VEHICLE CONTROLS, FROM AIR CONDITIONING, RADIO, SUN ROOF, BACK UP CAMERA, SUSPENSION, NAVIGATION, ETC, THIS IS A KNOWN ISSUE FOR TESLA MCU VERSION 1 THAT TESLA HAS REFUSED TO CORRECT, FROM READING OTHER BLOGS, THIS IS SOMETHING TESLA KNOWS WILL AFFECT VIRTUALLY ALL VEHICLES WITH MCU VERSION 1 AT SOME POINT, THEY HAVE CHANGED TO MCU VERSION 2 IN 2018, BUT ALLL OF US WITH OLDER MODELS ARE LEFT WITH EXPENSIVE REPAIR BILLS WITH NO RECOURSE AGAINST TESLA FOR THIS KNOWN MANUFACTURING DEFECT

NHTSA ODI 11340228

THE INFORMATION SCREEN FAILED. THE CAR WAS STATIONARY. THERE IS NO CONTROL OF THE CAR'S SYSTEMS LIKE CHARGING BACK-UP CAMERA, HEAT, AC, SUSPENSION,LIGHTS OR ANY OTHER SYSTEMS. I WAS TOLD THAT THE MCU HAD REACHED IT'S "END OF LIFE" AND THE COMPUTER CAN ONLY BE OVER WRITTEN A CERTAIN NUMBER OF TIMES. ONLY TESLA OVER WRITES THE COMPUTER. THIS IS A DESIGN FLAW AND SHOULD BE RECALLED AND FIXED BY TESLA.

NHTSA ODI 11340220

MEDIA CONTROL CENTER TURNS BLACK AND WONT ALLOW ME TO OPERATE THE CAR PROPERLY. VERICHLE HAS DONE THIS ON START UP AND WHILE SITTING AT TRAFFIC LIGHTS/WHILE DRIVING.

NHTSA ODI 11340036

STARTING ABOUT 0700 MST ON 13 JULY 2020, MY 2015 MODEL S 85'S MCU BEGAN REBOOTING. THE CAR WAS IN MOTION ON AN ARTERIAL ROAD AT ABOUT 45 MPH WITH NAVIGATION ACTIVE. WHEN THE REBOOT STARTED, I PULLED OFF THE ROAD INTO A PARKING LOT. AFTER THE FIRST REBOOT, THE MCU APPEARED STABLE FOR ABOUT 10 MINUTES, THEN REBOOTED AGAIN. THIS TIME IT WAS STABLE FOR ABOUT FIVE MINUTES. SINCE THEN, IT HAS BEEN REBOOTING CONTINUALLY IN A CYCLE OF ABOUT 1 MINUTE 45 SECONDS. VEHICLE CONTROL AND ACCESSORY FUNCTIONS (BACKUP CAMERA, AIR CONDITIONING, NAVIGATION, RADIO, BLUETOOTH, LIGHTS, DOORS, ETC) ARE NO LONGER USABLE.

NHTSA ODI 11340043

MEDIA CONTROL UNIT (MCU) FAILED ON MODEL S 85D WITH < 50K MILES. ONCE THIS HAPPENS YOU CANNOT SIGNAL PROPERLY TO CHANGE LANES (TURN SIGNALING WON'T TURN ON). IN ADDITION, THE AC UNIT WILL NOT BE FUNCTIONAL AND IN THIS CASE WAS CONSTANTLY ON AT THE LOWEST SETTING ALSO DRAINING THE BATTERY PERPETUALLY. THIS WAS EVIDENT IN THE MORNING AFTER CHARGING THE CAR AT REST AND WILL REQUIRE AN IN HOUSE SERVICE VISIT. THE REPAIR FOR THIS IS ESTIMATE FOR OWNERS >2-3K. 2018 MODELS HAVE THIS ISSUE FIXED SUPPOSEDLY, BUT MODELS <2018 DO NOT. TESLA SHOULD IDEALLY UPGRADE ALL MODELS IF THERE IS A SOLUTION.

NHTSA ODI 11340095