What 647 owners told NHTSA about the 2015 Tesla Model S 60

MCU FAILED ON MY CAR. BLINKER SOUND WOULDN'T WORK AND THUS DIDN'T KNOW IF SIGNALS WERE WORKING OR NOT. AC/DEFROST WASN'T WORKING EITHER. DURING THE WINTER THIS WOULD BE A SERIOUS PROBLEM BECAUSE OF FOGGING. VEHICLE WAS IN MOTION. I PULLED OVER AND A RESTART OF THE MCU BROUGHT IT BACK TO LIFE BUT AM CONCERNED THAT THE DOCUMENTED WEAR-OUT OF THE EMMC NAND FLASH IS CAUSING MY MCU TO FAIL PREMATURELY.

NHTSA ODI 11343110

MCU MEMORY ISSUE.

NHTSA ODI 11343114

A COUPLE OF WEEKS AGO, TOUCHSCREEN/MEDIA CONTROL UNIT BECOME BLACK AND MY 2015 TESLA MODEL S LOST REAR VIEW CAMERA FUNCTIONTIONALITY ALONG WITH OTHER THINGS.*DT TESLA SUGGESTED ME TO DO SOFT/HARD REBOOT THE SYSTEM BUT IT DIDN'T DO ANYTHING. THEN, I WAS SUGGESTED BY TESLA TO VISIT THE SERVICE CENTER AND REPLACE THE MCU OR UPGRADE TO MCU2 AT MY OWN COST. LOSING REAR VIEW CAMERA FUNCTIONALITY IS A BIG SAFETY ISSUE AND IT LOOKS LIKE I AM NOT THE ONLY ONE. THERE IS AN OPEN INVESTIGATION (HTTPS://STATIC.NHTSA.GOV/ODI/INV/2020/INOA-PE20010-4553.PDF) AND IT LOOKS LIKE EMMC MEMORY WEAR-OUT IS SUSPECTED AS A CAUSE.

NHTSA ODI 11342748

AFTER WE RETURNED FROM OUR SUMMER HOME, I TRIED TO DRIVE THE TESLA. THE MAIN SCREEN DID NOT LIGHT UP BUT I FIGURED THAT A NORMAL RESET WOULD FIX THE PROBLEM. AS I DROVE, I ATTEMPTED A RESET BUT THE SCREEN REMAINED BLACK. I ALSO LEARNED THAT THE TURN SIGNALS WOULD NOT WORK INCLUDING THE CRUISE CONTROL, WINDSHEILD WIPERS AND HEADLIGHT HIGH BEAMS. WORRIED ABOUT OTHER PROBLEMS, I RETURNED HOME AND HAVE NOT DRIVEN THE CAR SINCE. OVER THE SUMMER THERE HAD BEEN SEVERAL UPDATES TO THE CARS FIRMWARE AND I WAS LOOKING FORWARD TO THE IMPROVEMENTS. PRIOR TO THAT. WE WERE DRIVING WITH OTHER MEMBERS OF THE FAMILY, ALL WITH THE TESLA APP ON THEIR PHONES. THE CAR WENT INTO "LIMP HOME" MODE ON I-95 AND WOULD NOT RESPOND TO NUMEROUS ATTEMPTS TO REMEDY THE PROBLEM. THE SEAT HEATERS WOULD TURN ON AND OFF, THE DOORS WOULD UNLOCK AND THE ENTIRE CAR SEEMED TO HAVE A MIND OF IT'S OWN. I ASKED EVERYONE TO TURN OFF THEIR PHONES AND THE PROBLEM DISAPPEARED. TESLA SERVICE SAID THEY'D NEVER HEARD OF SUCH A THING.

NHTSA ODI 11342809

THE SCREEN DOES NOT TURN ON. MCU HAS FAILED. WILL NOT BE ABLE TO USE REAR VIEW CAMERA, DEFROST FUNCTION(ESP WHEN RAINING, THIS IS A BIG SAFETY CONCERN WITH NOT HAVING VISIBILITY), CAN NOT TURN OFF AC(RUNS WHILE CAR IS OFF), REAR BACK UP CAMERA DOES NOT WORK. CAN NOT USE THE TESLA PHONE APP TO USE THE FUNCTIONS, CAN NOT SET CHARGING. RANGE. THE NHTSA HAS OPENED A INVESTIGATION IN JUNE 2020 AND IS ON GOING.

NHTSA ODI 11342846

COMPUTER WILL HAVE DELAYED STARTING OR TURN OFF ON ITS OWN.

NHTSA ODI 11342692

HERE IS A TESLA MODEL S IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35042733?ROWNUMBER=1 IT IS TOTALLY BURNED OUT. IT LOOKS AS THOUGH THE FIRE STARTED WHEN THE CAR WAS STORED IN THE JUNKYARD.SINCE THERE IS BURNED AND MELTED DEBRIS SURROUNDING THE CAR. ITHE FRONT LH WHEEL AND SUSPENSION ASSEMBLY IS NO LONGER IN ITS RIGHTFUL PLACE. INSTEAD OF BEING BOLTED TO THE CAR THE BROKEN STEERING KNUCKLE IS STASHED IN THE FRONT SEAT. THIS IS MOST LIKELY BECAUSE THE TOW-TRUCK DRIVER PICKED IT UP OFF THE GROUND AT THE SCENE OF THE CRASH AND THREW IT INSIDE THE CAR. I AM WONDERING HOW MUCH LONGER YOU WILL ALLOW THESE DEADLY DEFECTIVE CARS TO ROAM THE HIGHWAYS. NHTSA DATABASE HAS HUNDREDS OF COMPLAINTS ABOUT THIS. MANY OWNERS ARE NOW COMING FORWARD AND LODGING COMPLAINTS BUT THERE WOULD BE MANY MORE OWNERS THAT HAVE BEEN PERSUADED NOT TO FILE COMPLAINTS. HERE IS AN EXAMPLE: HTTPS://JALOPNIK.COM/ONE-WEEK-OLD-TESLA-MODEL-X-HAS-CATASTROPHIC-SUSPENSION-1844564706 SNIP** ONE WEEK-OLD TESLA MODEL X HAS CATASTROPHIC SUSPENSION FAILURE AND THE RESULTING TWITTER FEED IS AS BAD AS YOU'D THINK** TESLA ZEALOTS PILE IN TO ABUSE THE OWNER AND DISCOURAGE HIM FROM REPORTING. IT APPEARS THAT HE HAS FOLLOWED THAT ADVICE. DO PLEASE TAKE ACTION OTHERWISE I WILL GET VERY CROSS. THANK YOU. KEEF [XXX] THE UNHINGED. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11342728

MAIN COMPUTER IN DASHBOARD IS FAILING. WHEN IT IS NON-OPERATIVE THE TURN SIGNALS DO NOT WORK (HAZARDS DO FUNCTION), CLIMATE CANNOT BE CONTROLLED, HEADLIGHTS CANNOT BE TURNED ON, REAR-VIEW CAMERA IS NOT VISIBLE. NO SPECIFIC FAILURE TIME WAS RECORDED AS THIS IS A PROGRESSIVE FAILURE OF THE COMPUTER. IT WILL OCCASIONALLY FUNCTION AS DESIRED AND OTHER TIMES REMAIN OFF WHEN YOU ATTEMPT TO START THE VEHICLE.

NHTSA ODI 11342501

MCU FAILURE LIKE NUMEROUS OTHER PRE 2018 TESLA'S. ABLE TO OPEN DOORS, BUT MAIN SCREEN DOES NOT COME IN EVEN AFTER RESET. NO VEHICLE OPTIONS AVAILABLE, INCLUDING SWITCHING FROM PARK TO DRIVE OR REVERSE. FORTUNATELY, VEHICLE IN THE GARAGE WHEN FOUND TO BE NON OPERABLE. SET UP APPOINTMENT THROUGH THE TESLA APP AND TESLA ORDERED A NEW MCU IMMEDIATELY WITHOUT ANY CONTACT WITH ME.

NHTSA ODI 11342495

SCREEN WENT BLACK. NO NAVIGATION. NO RADIO. NO BLUETOOTH. MCU1 IS OUT.

NHTSA ODI 11342525

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT NOTICED THAT THE TOUCHSCREEN WAS INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER (1580 CHURCH ST, DECATUR, GA 30033) WHERE IT WAS DIAGNOSED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,270.

NHTSA ODI 11342529

TOUCHSCREEN COMPLETELY INOPERATIVE WHICH IMPACT ABILITY TO CONTROL TURN SIGNALS AND AIR CONDITIONING.

NHTSA ODI 11342562

WHILE THE VEHICLE WAS STATIONARY, IN MY HOME GARAGE, THE MEDIA CENTER UNIT(MCU) SCREEN FLICKERED AND WENT BLACK. THE SCREEN HAS NOT TURNED BACK ON, WHICH IS PREVENTING FROM USING MY BACK UP CAMERA.

NHTSA ODI 11342332

ON JULY 23, 2020, AT AROUND 1:00 PM, I WAS HIGHWAY DRIVING AT 65 MPH ON EAST BOUND I-70 NEAR BLUE SPRINGS, MO. WHEN MY TOUCHSCREEN FAILED AND WENT BLANK. I LOST ACCESS TO ALL MY TOUCH SCREEN FEATURES AND IT RENDERED MY TESLA APP ON MY MOBILE PHONE IN OPERABLE. I WAS ABLE TO DRIVE IT TO THE TESLA SERVICE CENTER IN KANSAS CITY, MO. ON SAME DAY. ON JULY 23, 2020, AROUND 2;05 PM, I WAS ADVISED BY TESLA THAT MY TOUCHSCREEN FAILED AND WILL HAVE TO BE REPLACED. MY TESLA WAS NOT DRIVABLE AS IT COULD NOT BE CHARGED AND THE AIR CONDITIONER COULD NOT BE TURNED OFF. I LEFT MY CAR WITH THE TESLA SERVICE CENTER MENTIONED ABOVE AND I AUTHORIZED REPLACEMENT OF THE TESLA TOUCH SCREEN. I WAS INFORMED BY TESLA THAT MY CAR WAS OUT OF WARRANTY AND THE COST OF THE TOUCH SCREEN REPLACEMENT WOULD BE AT MY EXPENSE. I AUTHORIZED THE REPAIR. THE MILEAGE ON MY CAR IS ABOUT 25,000 MILES. TESLA PRESENTLY HAS MY CAR IN THEIR SERVICE SHOP AS IT IS NOT SAFELY DRIVABLE. THE REPLACEMENT SCREEN HAS BEEN ORDERED AND SHOULD BE INSTALLED AND MY TESLA READY FOR PICK-UP ON OR ABOUT AUGUST 4, 2020.

NHTSA ODI 11342043

WENT TO THE CAR ONE MORNING, WAS ABLE TO OPEN THE DOORS BUT FOUND THE PRIMARY SCREEN WAS COMPLETELY BLANK AND NON FUNCTIONAL. UNABLE TO SHIFT THE VEHICLE OUT OF PARK. FORTUNATELY THE VEHICLE WAS IN THE GARAGE AND NOT MOVING. SCHEDULED A REPAIR VISIT WITH TESLA WHO IMMEDIATELY ORDERED A MCU WHICH IS NOW KNOWN TO FAIL AFTER TIME IN ALL TESLA MODEL S'S AND X'S MANUFACTURED PRIOR TO A CERTAIN DATE. I NOW NEED TO ARRANGE FOR THE VEHICLE TO BE TOWED TO TESLA FOR THEM TO REPAIR A WELL KNOWN PROBLEM.

NHTSA ODI 11342145

THE MAIN CONTROL SCREEN ON THE CAR HAS FAILED AND WILL NOT REBOOT. I BELIEVE IT IS AN MCU FAILURE. THE CAR IS 6 MONTHS OUT OF WARRANTY AND HAS LESS THAN 30,000 MILES ON IT

NHTSA ODI 11341813

APPROXIMATELY 6 WEEKS AGO THE COMPUTER WOULDN'T RESPOND AND WOULDN'T REBOOT WHEN I STARTED THE CAR. I CAN'T CONTROL THINGS CONTROLLED BY THE SCREEN (BACK UP CAMERA,ETC). I'VE HAD TWO REPAIR APPOINTMENTS BUT NO PART AVAILABLE SO NO REPAIR. I HAVEN'T BEEN DRIVING THE CAR FOR 6 WEEKS NOW. THEY KEEP REPORTING "PART PENDING".

NHTSA ODI 11341811

2015 MODEL S WITH 48,000 MILES - TOUCHSCREEN STOPPED WORKED, NO ABILITY TO CONTROL CAR OR HAVE ACCESS TO REAR CAMERA. SCREEN IS TOTALLY BLACK, WITH NO OPTION TO RESET. I WANTED TO DOCUMENT AS THIS SEEMS TO BE AN ISSUE THE NHTSA IS CURRENTLY INVESTIGATING.

NHTSA ODI 11341858

THE MCU HAS A BLACK SCREEN A MONTH AGO. WHICH CAUSE ALMOST ALL CAR FUNCTIONS USELESS. SOME SAFETY FUNCTIONS SUCH AS TURN SIGNALS, AND BACKUP-CAMERA ARE NOT WORKING. CAR IS DRIVABLE BUT IT IS NOT SAFE WITHOUT STATED FUNCTIONS. CHARGING TAKES A VERY LONG TIME.

NHTSA ODI 11341931

TESLA TOUCHSCREEN WENT BLACK WHILE I WAS DRIVING AND I HAD TO DRIVE HOME WITHOUT POSSIBILITY TO CONTROL MOST OF THE FUNCTIONS OF THE CAR SUCH AS LIGHTS, REAR VIEW CAMERA, ETC. THIS IS KNOWN AS THE TESLA MCU FAILURE. TESLA DOES NOT WANT TO OWN THIS ISSUE AND IS ASKING CUSTOMERS TO PAY 1,500$ TO REPLACE WITH A REFURBISHED MCU WHICH WILL PRESENT THE SAME ISSUE 2-3 YEARS FROM INSTALLATION.

NHTSA ODI 11341961

WHILE I WAS DRIVING MY CAR'S (2015 TESLA MODEL S) EMMC (MULTIMEDIACENTER) FAILED. THE CHIP DIED AND I WAS UNABLE TO USE THE TOUCHSCREEN INCLUDING THE CLIMATE CONTROL. THE CAR STILL WORKED BUT I COULD NOT DEFROST MY WINDOW AND IT WAS HARD TO SEE OUTSIDE. LUCKILY, THERE WERE NO CARS AROUND ME AND I WAS ABLE TO MAKE IT HOME. IF THIS FAILED ON A COLDER DAY, THE DEFROST FEATURE COULD BE VERY DANGEROUS. TESLA NOW WANTS ~$1500 TO REPLACE THE ISSUE WHICH USA SAFETY HAZARD.

NHTSA ODI 11341964

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS DEFECTIVE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REACHED OUT TO THE MOBILE REPAIR UNIT AND WAS INFORMED THAT THE PART WAS ON BACK ORDER. THE CONTACT REFERENCED THE FAILURE TO NHTSA ACTION NUMBER: PE20010 (ELECTRICAL SYSTEM, BACK OVER PREVENTION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,582.

NHTSA ODI 11341610

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE MCU (MEDIA CONTROL UNIT) FAILED TO FUNCTION AS DESIGNED OR DISPLAY AN IMAGE ONSCREEN. THE DRIVER WAS UNABLE TO USE THE BACK-UP CAMERA, THE SPEEDOMETER WAS NOT VIEWABLE AND OTHER FEATURES WERE NOT AVAILABLE DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO TESLA OF HIGHLAND PARK LOCATED AT 1200 OLD SKOKIE VALLEY RD, HIGHLAND PARK, IL 60035, WHO INDICATED THAT THE MCU NEEDED TO BE REPLACED HOWEVER, THE REPLACEMENT PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. VIN WAS NOT AVAILABLE.

NHTSA ODI 11341668

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED INDEPENDNETLY. THE MEDIA CONTROL UNIT (MCU) BECAME INOPERABLE. THE VEHICLE WAS TOWED TO TESLA LOCATED AT 8500 TYCO RD, VIENNA, VA 2218, (703) 761-4679, WHERE IT WAS DIAGNOSED THAT THE MCU FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE MCU REPLACEMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,132.

NHTSA ODI 11341676

SCREEN THAT CONTROLS THE ENTIRE CAR (LARGE SCREEN) STOPPED WORKING COMPLETELY. I HAVE OWNED THIS CAR FROM NEW & THE CAR IS WELL TAKEN CARE OF: ALWAYS GARAGED. THIS HAPPENED 07.13.2020 WHEN I WAS GOING TO THE SUPERMARKET. I HAVE NO. TURN SIGNALS, DAYTIME RUNNING LIGHTS, BACKUP CAMERA, RADIO, ANY MILES ON ODOMETER READING, SAFETY FEATURES OR AUTOPILOT, BRIGHT LIGHTS, OR ANY HEAT OR A/C. THIS ISSUE (WHAT TESLA CALLS MCU GOING OUT IS A KNOWN ISSUE IN THE LAST COUPLE MONTHS. FROM MY UNDERSTANDING THE MCU IS OVER WORKING & TESLA NOW INSTALLS A NEW TYPE OF MCU DUE TO THE FLAW.

NHTSA ODI 11341705