What 247 owners told NHTSA about the 2015 GMC Acadia Denali

Seatbelts both front stopped tightening upon braking.

NHTSA ODI 11671665

The contact owns a 2015 GM GMC Acadia. While the contact's wife was driving at an undisclosed speed, there was a loud sound coming from the vehicle. The contact stated that the service air bag warning light illuminated. The contact's wife stated that a hard piece of plastic had detached out of the dashboard above the radio. The contact stated the failure had occurred twice within minutes. Additionally, the air bag deployed and left a hole in the dashboard. The contact's wife was struck on the head by the plastic piece. The contact's wife did not receive medical attention. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated the GMC database confirmed that the vehicle was repaired under NHTSA Campaign Number: 23V334000 (Air Bags); September 2024, prior to the contact purchasing the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,884.

NHTSA ODI 11665340

The engine is not shifting properly, and the vehicle loses speed while driving and hesitates to accelerate. At time, it feels as though the car is not moving at all. This issue has occurred on multiple occasions, affecting both me and my family, and has forced us to pull over because the vehicle could barely move forward. This happed once on the highway and almost caused an accident. Additionally, the check engine light remains on at all times.

NHTSA ODI 11658427

The contact owns a 2015 GMC Acadia. The contact stated that while driving at various speeds, the vehicle was shuddering and vibrating while shifting gear, and vehicle failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The transmission was replaced, and vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000. The VIN was not available.

NHTSA ODI 11657751

The contact owns a 2015 GMC Acadia The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11657517

Torque converter is going bad, hard shift when going slow then speeding up, stuttering at random times, vibration, hard shifting into reverse. No check engine light. Acadia known for transmission and torque converter problems.

NHTSA ODI 11656415

I have been trying to get this recall done for 1 year. I have placed 3 calls over this time and they say the part is on back order. This is dangerous as it is a recall on the driver airbag. A year is too long to wait. Please advise on what can be done. Dealership: GMC Thompson Raleigh, NC

NHTSA ODI 11652128

This vehicle has a recall dated back to May of 2023. I have been trying to get the airbag for this recall replaced since then from the GMC dealership we purchased the vehicle from to no avail. I have been on the wait/call list since the recall date and still haven’t heard that my part is ready to be replaced. The airbags on our GMC Sierra were replaced so I do not understand why the long wait on the Acadia. I worry that if we do get into an accident, we will be badly hurt or killed if the airbags go off. The time frame to get this remedied is unacceptable.

NHTSA ODI 11642679

Check engine light is on. Shudder and delayed reaction after engaging the gas pedal when moving forward in gear 1 & 2 then again seems to intermittently has issue with higher gears when on the hwy. Without warning, Several times the Acadia would not engage gears and wouldn't move at all after backing into the street from driveway. I had to have someone help push the Acadia back into the driveway. The Check Engine light keeps turning on and off. Had O'Riely check th OBD with code reader. "Torque Converter Selenoid is stuck 'ON'. Was informed by Costco there was n 2020 Recall for Acadia"s of my year regarding a Transmission recall Ref #N202313440.

NHTSA ODI 11631722

no incident yet but i have contacted gm several times to come to my home and complete the repair as there website states they will , parts are available but they refused to come out and fix this faulty airbag i . cannot get to dealer myself because of health issues. just letting you know in case my airbag explodes and im not here to tell.

NHTSA ODI 11629371

I was curious about recalls because I totaled my 15 Acadia SLT2 and when I hit the impact didn’t deploy airbags and I had no idea until after my accident that they were recalled!!! This incident totaled my Acadia caused my face to be slammed into my steering wheel, cutting me in 2 places and shattering my eye glasses. I now have a scar that looks like a 2nd chin from my impact to hitting the steering column! What should I do? I wasn’t or hadn’t received anything from GMC about this recall until recently and damage has already been done and I’m at a loss of tremendous amounts because my air bags could have saved $300+ glasses and doctors appointments etc…

NHTSA ODI 11611112

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11609639

See attached document for complaint

NHTSA ODI 11606818

The contact owns a 2015 GMC Acadia. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with an electrical wiring failure. The contact was informed that the electrical wiring needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the recall repair for NHTSA Campaign Number: 23V334000 (Air Bags) was performed in November 2023. The contact stated that the vehicle had been serviced by the dealer five times since July 2020, due to the air bag failure. The contact stated that the dealer refused to inspect the vehicle. The manufacturer was made aware of the failure however, no assistance was provided. The failure mileage was approximately 67,000.

NHTSA ODI 11601180

Drivers side door caught on fire overnight. Burned up the interior of the vehicle and smoldered out. Windows were up, car was completely closed and locked. Still starts and drives. Door, seat, steering, ceiling , visor all burnt and melted to some degree. Seems to have been electrical.

NHTSA ODI 11599551

Passenger Air bag recall

NHTSA ODI 11597721

The contact owns a 2015 GMC Acadia. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11595048

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11594102

Not inspected by anyone else because they have no idea where to look because the light and actions happen on and off. Warning light and message appears. Service Traction Control and service Stabilink Light yes I will bring it in. It will turn on randomly at this point for about 4 months and the brakes are locking up the wheels while driving.

NHTSA ODI 11587650

Complete loss of steering at low speeds. This has been an issue with GM for years, and is still not corrected on my 2015 GMC Acadia. At a stop light or when turning a corner, I could barely turn the steering wheel. GM needs to pay to have this fixed on all vehicles still affected. There is no way I could maneuver this vehicle to avoid a person or vehicle.

NHTSA ODI 11586510

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11584054

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, parts to do the recall repair was not yet available. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11583461

My vehicle has a severe launch shudder in 1st gear from a stop, and while driving along when I’m in 4th gear, or during the 2-3 upshift or 3-2 downshift. It shakes the entire suv so bad I have to stop accelerating. The vehicle becomes uncontrollable which is a major safety risk.

NHTSA ODI 11582723

The contact owns a 2015 GMC Acadia. The contact stated while making a turn and parking, the steering wheel was hard to maneuver. The contact stated no warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed that the power pump steering needed to be replaced as there were metal shavings found in the fluid. The vehicle was at the independent mechanic awaiting a power steering pump. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.

NHTSA ODI 11579960

My vehicle is involved in GM safety recall N232404980. I received a letter dated June 2023 from GMC informing me of the recall. On 3/6/24, I contacted GMC to inquire when I could expect to have my vehicle repaired. No timeline could be provided. I sent and email to NHTSA with my concern over the time lapse in the vehicle repair. In an email from NHTSA, I was given a GMC phone number to call to get a timeline for the repair. GMC is unable to provide me with a timeline. I think I have waited long enough and have driven a dangerous vehicle too long. Why can I not at least get some idea of how much longer I will have to wait. I understand that I can receive serious injury or even die from this problem. I would like my vehicle repaired soon.

NHTSA ODI 11576230