What 247 owners told NHTSA about the 2015 GMC Acadia Denali

The contact owns a 2015 GM GMC Acadia. While the contact's wife was driving at an undisclosed speed, there was a loud sound coming from the vehicle. The contact stated that the service air bag warning light illuminated. The contact's wife stated that a hard piece of plastic had detached out of the dashboard above the radio. The contact stated the failure had occurred twice within minutes. Additionally, the air bag deployed and left a hole in the dashboard. The contact's wife was struck on the head by the plastic piece. The contact's wife did not receive medical attention. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated the GMC database confirmed that the vehicle was repaired under NHTSA Campaign Number: 23V334000 (Air Bags); September 2024, prior to the contact purchasing the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,884.

NHTSA ODI 11665340

The contact owns a 2015 GMC Acadia The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11657517

I have been trying to get this recall done for 1 year. I have placed 3 calls over this time and they say the part is on back order. This is dangerous as it is a recall on the driver airbag. A year is too long to wait. Please advise on what can be done. Dealership: GMC Thompson Raleigh, NC

NHTSA ODI 11652128

This vehicle has a recall dated back to May of 2023. I have been trying to get the airbag for this recall replaced since then from the GMC dealership we purchased the vehicle from to no avail. I have been on the wait/call list since the recall date and still haven’t heard that my part is ready to be replaced. The airbags on our GMC Sierra were replaced so I do not understand why the long wait on the Acadia. I worry that if we do get into an accident, we will be badly hurt or killed if the airbags go off. The time frame to get this remedied is unacceptable.

NHTSA ODI 11642679

no incident yet but i have contacted gm several times to come to my home and complete the repair as there website states they will , parts are available but they refused to come out and fix this faulty airbag i . cannot get to dealer myself because of health issues. just letting you know in case my airbag explodes and im not here to tell.

NHTSA ODI 11629371

I was curious about recalls because I totaled my 15 Acadia SLT2 and when I hit the impact didn’t deploy airbags and I had no idea until after my accident that they were recalled!!! This incident totaled my Acadia caused my face to be slammed into my steering wheel, cutting me in 2 places and shattering my eye glasses. I now have a scar that looks like a 2nd chin from my impact to hitting the steering column! What should I do? I wasn’t or hadn’t received anything from GMC about this recall until recently and damage has already been done and I’m at a loss of tremendous amounts because my air bags could have saved $300+ glasses and doctors appointments etc…

NHTSA ODI 11611112

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11609639

See attached document for complaint

NHTSA ODI 11606818

The contact owns a 2015 GMC Acadia. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with an electrical wiring failure. The contact was informed that the electrical wiring needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the recall repair for NHTSA Campaign Number: 23V334000 (Air Bags) was performed in November 2023. The contact stated that the vehicle had been serviced by the dealer five times since July 2020, due to the air bag failure. The contact stated that the dealer refused to inspect the vehicle. The manufacturer was made aware of the failure however, no assistance was provided. The failure mileage was approximately 67,000.

NHTSA ODI 11601180

Passenger Air bag recall

NHTSA ODI 11597721

The contact owns a 2015 GMC Acadia. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11595048

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11594102

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An unknown dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11584054

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, parts to do the recall repair was not yet available. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11583461

My vehicle is involved in GM safety recall N232404980. I received a letter dated June 2023 from GMC informing me of the recall. On 3/6/24, I contacted GMC to inquire when I could expect to have my vehicle repaired. No timeline could be provided. I sent and email to NHTSA with my concern over the time lapse in the vehicle repair. In an email from NHTSA, I was given a GMC phone number to call to get a timeline for the repair. GMC is unable to provide me with a timeline. I think I have waited long enough and have driven a dangerous vehicle too long. Why can I not at least get some idea of how much longer I will have to wait. I understand that I can receive serious injury or even die from this problem. I would like my vehicle repaired soon.

NHTSA ODI 11576230

The airbag warning light came on, and the console message "SERVICE AIRBAG SOON" was displayed. The drivers seat side airbag was disabled. The vehicle is a 2015 GMC Acadia with 66,590 miles when this happened. A TSB for this exact issue was The charge for the repair is dated 04/07/2015, but I was never notified about an existing issue that could disable an airbag. I was charge $632.82 for a labor-only repair (no parts are necessary) to resolder the wires in a connector. This should have been inspected/repaired years ago under warranty, after GM knew this condition could eventually disable an airbag.

NHTSA ODI 11575826

I am writing a complaint in reference to the already issued recall number 23v334, for the acadia's and their airbags. It states that if the remedy is not taken care of or whatever the wording about a timely manner, to reach out and this recall was issued in May after already being aware for some time, and now we are approaching the one-year Mark and they still have absolutely no remedy available for the Acadia and they are Slow Rolling each model out to save money. I am literally driving around with a ticking time bomb in front of my face with the potential to kill me according to its own wording and according to the own manufacturer reading back the identical wording while they're telling you that they have no option available there is no new airbag that they have worked on in the 8 plus months since recall, and there's literally nothing I can do to ensure my safety so I am officially lodging another complaint for the safety of this already known issue that is not been remedy and whereas there appears to be no active and serious engagement and producing something. This is completely unacceptable and something needs to be done about it as there are plenty of people out here with the same potential Hazard right in front of them each and every day they're entering this vehicle.

NHTSA ODI 11574997

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11573210

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11571433

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11570642

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11570059

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11568770

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567963

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567245

The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11567262