What 995 owners told NHTSA about the 2015 Ford Fusion Energi

The contact owns a 2015 Ford Fusion. The contact stated that after parking in the driveway and shifting to park, the contact exited the vehicle with the engine idling and the front driver’s side door opened. The contact walked down the driveway to retrieve the mail and suddenly the vehicle erroneously rolled down the driveway. The opened door struck and knocked the contact to the ground. The contact reached inside the vehicle and depressed the brake pedal to stop the vehicle from rolling while his wife engaged the parking brake. During the failure the contact sustained a separated right shoulder. No medical treatment was received. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.

NHTSA ODI 11615582

The contact owns a 2015 Ford Fusion. The contact stated that upon starting the vehicle, the RPM's immediately surged to 3,000 RPM. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed a crack in the engine block, allowing coolant to leak into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 22-2322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

NHTSA ODI 11614264

My vehicle will not turn on after refueling, but there are no signs of visible damage. The check engine light remains illuminated, and the code read for the O2 sensors. The RPM jump up and down at the slightest push of the accelerator, and occasionally the engine will shut off when RPM drops to idle speed.

NHTSA ODI 11613877

Complete loss of power steering/ABS/Traction Control

NHTSA ODI 11612792

When it gets warm outside, the seatbelt on the driver's side freezes in the resting position, so I cannot buckle up before I drive. It takes a while before I can use the buckle. This means I either drive unsafely to a meeting or wait for the inside of the car to cool down enough to buckle up to drive. I have let Ford know (case number: CXH-02550071-N4S4M4).

NHTSA ODI 11611524

Rear door lach wont lach. Door just swings open. Will call dealer today. Happened yesterday 8/25 2024.

NHTSA ODI 11610820

The contact owned a 2015 Ford Fusion. The contact stated that while driving at unknown speeds off the freeway in the rain, a 2006 Ford Fusion veered into her lane and hit her vehicle, which caused her to drive on the curb and hit a metal light pole and telephone pole. There were no warning lights illuminated. The air bags deployed emitting debris, and her right hand was broken, burned, and scared. The ambulance took her to the hospital, where she received medical attention. The contact noticed smoke inside the vehicle. A police report was filed. There were no reported fire. The vehicle was towed to a tow lot. The vehicle was deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 115,000.

NHTSA ODI 11610182

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed into a gas station, the contact shifted the transmission into reverse(R); however, the transmission inadvertently shifted into park(P). The transmission fault message was displayed. The contact stated that the transmission seized while in park(P). The vehicle was towed to the dealer, and the contact was informed that the vehicle had previously been repaired under NHTSA Campaign Number: 18V471000 (Power Train), but the failure persisted. The dealer determined that the shifter cable bushing needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 147,000.

NHTSA ODI 11609599

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle vibrated abnormally and lost motive power. The vehicle was taken to an independent mechanic, who replaced the ignition coils and spark plugs however, the failure persisted. The vehicle was then taken to the dealer, where it was determined that cylinder #2 had low compression, there was scoring on the piston wall, the piston ring was damaged, and the long block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 40,000.

NHTSA ODI 11608809

The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Electric Parking Brake would unexpectedly while driving at various speeds without driver input. The contact then had to press the release for an extensive amount of time before the Electric Parking Brake was released, allowing the contact to return to driving the vehicle. The message “Electric Parking Brake Service Required” was displayed. The contact stated that the radio display screen had begun flashing on and off while driving at approximately 25 MPH. The dealer was contacted and confirmed that the parts for the recall repair were not available. The dealer was unable to confirm when parts would be available. The dealer was unable to determine the cause of the Electric Parking Brake failure. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Parts distribution disconnect.

NHTSA ODI 11607301

The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and there was white smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local independent mechanic where it was diagnosed that the ignition coils and spark plugs needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the local dealer where it was diagnosed and determined that the engine needed to be replaced again. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

NHTSA ODI 11606990

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under an unknown recall repair for the power steering module. The recall repair was completed, and the vehicle was towed to the residence. The vehicle was then towed to another dealer to be serviced for an alternator replacement. The contact stated that while at the dealer, the vehicle was started, and several unknown warning lights were illuminated. The contact turned the vehicle off. The vehicle was diagnosed with power steering module failure. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed back to the dealer where the recall repair for the power steering module was completed. The vehicle was towed back to the dealer who completed the recall repair. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not eligible for coverage under warranty for the recall repair. The failure mileage was unknown. 's

NHTSA ODI 11606117

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine was overheating. The vehicle was taken to a local dealer where it was diagnosed that the water jacket in the cylinder was cracked. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,278.

NHTSA ODI 11605746

The contact owns a 2015 Ford Fusion. The contact stated that the taillights failed to turn off as designed. The contact had to disconnect the battery for the taillights to be turned off. Additionally, the Hill Assist warning light was illuminated after reconnecting the battery. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that there was no recall coverage on the vehicle and referred the contact to the NHTSA hotline. The failure mileage was approximately 114,352.

NHTSA ODI 11605380

While driving “steering fault. Service now” light illuminated. Next steering wheel locked up and displayed “steering loss stop safely” and “advance service trac”. Car could not be steering and had to be towed, now shop says rack and pinion needs replaced

NHTSA ODI 11604970

The contact owns a 2015 Ford Fusion. The contact stated that after parking the vehicle, it was discovered that brake fluid was leaking from the front driver’s side wheel well. The vehicle was taken to the local mechanic who diagnosed that the front driver's side brake hose had ruptured, causing the brake fluid leak. The brake hose was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 96,355.

NHTSA ODI 11604643

Power steering rack is completely destroyed and not safe to drive. I see recalls for other fusions for power steering , but not the 2015 fusion. I think this needs to be investigated.

NHTSA ODI 11603453

My first problem is that when i try to accelerate the speed it acts as if it doesn’t want to go above the speed that I’m already going! Also my engine light pops on and off and says it could be a number of things such as my brakes and exhaust. The last problem is that my brake lights will not turn off at all.

NHTSA ODI 11601465

Got an "Steering Assist Fault" indication on my dash and I can no longer turn my steering wheel. This is a well documented recall with older models but mine was not included in the recall. I've taken it to the local dealer and been told it will require replacement of the entire assembly. Older online reports said this was a $2,200 repair. I was just quoted $2,900 by the dealer. This is outrageous. Ford should not be allowed to get away with this. They positioned the electric steering motor (with enclosed electronics) next to the exhaust manifold. The electronics can't handle the heat being so close even with the stupid heat shield between the two. The recall should be extended to all Ford vehicles that use this technology.

NHTSA ODI 11600537

NO WARNING LIGHTS PRIOR TO THE PROBLEM. THE CAR WAS DIAGNOSED BY A FORD DEALERSHIP. THE ENGINE NEEDS TO BE REPLACED DUE TO COOLANT GETTING IN THE CYLINDER. THERE IS A TSB ABOUT THIS ISSUE. IT IS A KNOWN PROBLEM FOR THIS CAR. NOW FORD IS OFFERING NO ASSISTANCE IN FIXING THE PROBLEM.

NHTSA ODI 11598377

The contact owns a 2015 Ford Fusion. The contact stated while starting the vehicle, there was an abnormal ticking sound coming from the vehicle. The contact stated that the engine coolant over temperature warning light was illuminated. The contact also stated that the warning light illuminate after several attempts to add coolant to the vehicle. The contact was unaware of coolant leaking from the vehicle. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 120,000.

NHTSA ODI 11597953

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the gear shifter seized and remained in drive. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the shifter cable bushing had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage was approximately 225,974.

NHTSA ODI 11597989

The contact's niece owns a 2015 Ford Fusion. The contact stated that while his niece was driving at an undisclosed speed, the steering wheel seized. The contact stated that the failure occurred while his niece was making a right turn. The vehicle was towed to the contact's residence. The contact stated that in May 2024, NHTSA Campaign Number: 18V167000 (Steering) and 19V632000 (Steering) recall repairs were completed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately, 93,326.

NHTSA ODI 11596398

The contact owns a 2015 Ford Fusion. The contact stated while driving 20 MPH, the contact's wife became aware that the engine was overheating, with the check engine warning light illuminated. That contact also stated that after inspecting the vehicle, he became aware that the coolant reservoir was empty. The vehicle was towed to the dealer to be diagnosed. The contact was informed that coolant was leaking into the cylinders and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHSTA Hotline to report the failure. The failure mileage was approximately 159,900.

NHTSA ODI 11596579

Took vehicle to Ford dealership for routine maintenance 5 June 2024. At end of servicing, service advisor reviewed findings of the multi-point inspection with me (attached), advising all wheel lug nuts (20) on the vehicle were "swollen" and needed to be replaced; failure to do so will result in being unable to remove any wheel in the event of an emergency, i.e., flat tire, as the provided 19" lug nut wrench ( or any substitute 19" socket will not fit). Quoted price of $337.60 for nuts ($447.52 incl labor). I passed. Ordered one piece chrome lug nuts (20) for $40, and a $45 half size socket set (19.5mm) online and changed them myself. Research on the issue reveals Ford is aware of this safety defect of two piece swelling lug nuts, yet refuses to recall affected vehicle or remedy the safety issue. All affected vehicles need to be recalled and corrected by Ford immediately, our lives/safety is at risk with this issue.

NHTSA ODI 11596031