What 995 owners told NHTSA about the 2015 Ford Fusion Energi

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated. There were no warning lights illuminated. The contact pulled over to the side of the road and noticed there was white smoke coming from under the hood. The vehicle was towed to the residence and then was towed to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had damaged the engine and that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was informed of the failure and confirmed that the VIN was not under recall for the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The vehicle was towed to the residence and had not been driven since. The failure mileage was approximately 70,000.

NHTSA ODI 11639309

Unknown. La palanca de cambios no funciona. No se pone en parking y cuando el carro se apaga no quiere prender.

NHTSA ODI 11639347

The Telematic Control Module/Unit failed and it is unavailable through Ford. I am told that Ford no longer makes the part. The part controls the many of the car's operations vital for safe driving. (Part No. HS7z14G229EH)

NHTSA ODI 11636107

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to start the vehicle, the vehicle failed to start. After several attempts to start the vehicle, the vehicle started. The contact stated while driving 40 MPH, the vehicle lost automotive power and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and was diagnosed with canister purge valve failure. The vehicle was repaired; however, the check engine warning light became illuminated. The failure recurred two more times. The local dealer was not contacted. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.

NHTSA ODI 11635690

The contact owns a 2015 Ford Fusion Hybrid. The contact stated that after his wife had shifted into reverse and depressed the accelerator pedal, there was an abnormal sound coming from underneath the vehicle and the steering wheel failed to turn to the right or the left. The contact stated that his wife turned off and restarted the vehicle and the power steering functionality had not returned. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the power steering gears, rack, and pinion needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11635710

Driver side sun visor fell off hinge and was dangling from wire that powers vanity mirror. Plastic part holding it up seems to have fallen off. No screws there. Had to hold it in one hand until I could pull over and figure out how to stow it.

NHTSA ODI 11633295

Engine overheats to cause enough damage to loose all compression and power then fail to restart mid-drive even at highway speeds in passing lanes next to a semi tractor trailer. Had to have vehicle towed in after walking ½ mile to gain enough service to call for help/tow truck. Engine then requires replacement to run.

NHTSA ODI 11631905

The contact owns a 2015 Ford F-150. The contact stated that the engine was louder than usual, and the vehicle was running rough while driving at various speeds and idle. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with low compression in cylinders #2 and #3 with a PSI of 801 in cylinders 1 and 4 with a PSI of 100. The dealer informed the contact that the deal PSI level was 145. The failure related to Technical Service Bulletin: 19/2375 - NHTSA ID Number: 10169884 (Engine and Engine Cooling) then referred the contact to the manufacturer to confirm inclusion. The dealer stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 130,000.

NHTSA ODI 11631596

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a local Auto Zone where it was scanned and the code for the failure of the catalytic convertor was retrieved. Additionally, the contact stated that the catalytic convertor had previously been replaced 3 years earlier. The contact stated that the catalytic convertor was rattling whenever the vehicle was started. The vehicle was taken to the same local dealer however, the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.

NHTSA ODI 11629960

the rear backup camera does not work at all.i am elderly and cannot turn my head over my shoulders.the screen is constantly blue when i need to reverse and the message that the camera is malfunctioning is on the blue screen.Ford has a lot of rear camera issues on their late modle vehicles.they have admitted that vehicles going back to when they introduced the rear cameras that they do not work and it seems that the fusions have been forgotten about.THIS IS WRONG WAY TO THINK AND WE NEED A RECALL.I have friends and family that have affected vehicles and we are all complaining.Ford needs to own up to this and they need to do right or we will not be buying Ford anymore.Do Better Ford,lives are at stake.

NHTSA ODI 11629661

Coolant is leaking into cylinder 3 of the engine causing a misfiring and code P0303 to present itself. White exhaust is seen when the vehicle is turned on. Lots of vibrations present and the check engine light stays on. My mechanic provided me with the documentation of what he found and said it would cost 14 thousand dollars to replace. Mechanic said to bring it to a ford dealership to confirm their findings. I went to a ford dealership and explained to them what was found by my mechanic and told them to do a diagnostic on their end. The dealership confirmed the findings and sent all documentation to ford corporate headquarters with price quotes and everything so that they can repair the issue since this problem is seen on all ecoboost engines in all ford models. Ford corporate denied everything and said that my vehicle was too old and that this is not a known "issue" with their vehicles. I searched online and found multiple people having several issues with ford fusions that have the ecoboost engine problems. Ford is denying everything and they know this has been an on going issue for a long time. The first time this issue appeared for me was on May of 2024.

NHTSA ODI 11626498

The contact's girlfriend owns a 2015 Ford Fusion. The contact stated while driving at approximately 30 MPH, the transmission hesitated to shift into the intended gear; while the vehicle was parked, the vehicle independently moved. She had to pull to the side of the road for several minutes and shut the vehicle off in order for the vehicle to return to normal operation. No warning light was illuminated. The failure occurred on several different occasions. The contact did research and was made aware of the NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was towed to an independent mechanic to get a diagnosis; the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11625359

The contact owns a 2015 Ford Fusion. While the contact's brother-in-law was parking the vehicle, the gear shifter was shifted into park(P); however, after exiting the vehicle, the vehicle rolled backward. The contact's brother-in-law enabled the parking brake to stop the vehicle. The contact's brother-in-law noticed that the gear shifter had independently shifted into neutral(N). The dealer was made aware of the failure. The contact was informed of an undisclosed recall repair for the failure; however, the VIN was not included. The contact was informed that the shifter bushing needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 146,695.

NHTSA ODI 11624772

3 times in the past 4 days my trunk has opened while the car has been turned off. Thankfully not while I was driving. Not Yet anyway. The doors have unlocked on their own while driving and parked. And the keypad light stays on all the time. There has been no warning lights on the dashboard. It is a safety concern, cause if it did that while driving (I’ve heard of others this has happened to) things can fly out of the trunk and cause someone to wreck. Or my car could get stolen. It’s at a ford dealership now, they’ve had it for 28 hrs and still don’t know what’s wrong with it or how to fix it. I’ve read where this has happened to many ford vehicles and no one has answers nor how to fix it. Which that makes no sense to me. I don’t understand how this isn’t already a safety recall. And what are people like me suppose to do, drive around and hope for the best since even the ford dealership apparently can’t fix it. So please help!!

NHTSA ODI 11624054

I've had recurring issues of brake failure. Thankfully, none of the issues have resulted in fatality, injury or major damage. My most recent issue happened as I was leaving my job. I depressed the brake to put the car in drive and the brake went down almost to the floor. I hesitantly drove the car to an auto shop near my home and was able to have the brakes serviced. I have included that invoice (10.02.24) along with some invoices from previous issues (09.07.17) (04.12.18). There have been recalls made concerning the break line in Ford Fusions that were released around the same time as mine (Recall #23S12). I question if, although my vin number does not show in the recall search, my car should have been included within this recall. I'm concerned and I would like to know if I have any options toward reimbursement for these repairs and/or a complimentary inspection to make sure there is indeed no safety issue that is connected Recall 23S12 or any other Ford brake line recall. Please review this information and follow up at your earliest convenience. Thanks

NHTSA ODI 11624074

The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact made several attempts to restart the vehicle before being able to continue driving. The failure at first was intermittent but became more persistent. The vehicle was taken to a certified mechanic who diagnosed that the EVAP system had failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 160,000.

NHTSA ODI 11623398

I own a 2015 Ford Fusion with over 160,000 miles on it. I noticed a substantial loss of coolant inside the car and decided to take it to a Ford dealership in October. I was told that my coolant was internally leaking into the combustion chamber. I decided to research why this issue occurred only a few weeks after buying the vehicle. I discovered that the 2015 Ford Fusion's engine, the 1.5 Liter EcoBoost engine, has an issue where the cylinder walls are too thin. This leads to a crack in the wall, which causes coolant loss and possible overheating. So, with that in mind, I was cautious with driving it long distances in fear of overheating. However, on Friday, November 1st, because of the coolant intrusion, the car overheated and now cannot be driven and needs to be repaired by replacing the engine.

NHTSA ODI 11623500

The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was at the dealer for a scheduled tire rotation, the contact was informed that the lug nuts were swollen. The contact was informed that the lug nuts needed to be replaced. The vehicle was repaired. The contact stated that a torch was used to remove the lug nuts. In addition, the contact was informed that the failure was a known issue. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.

NHTSA ODI 11622758

The contact owns a 2015 Ford Fusion. The contact stated that after shifting into reverse, the transmission shifter became inoperable, and the transmission could not be shifted into gear. The vehicle was towed to the local dealer who diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 151,000.

NHTSA ODI 11622309

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine over heated with the engine temperature warning light illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the vehicle lost motive power with the engine overheating warning light illuminated. The contact stated that the vehicle shut off and failed to restart. The vehicle was towed to the residence and then was towed to an independent mechanic to be diagnosed. The contact was informed that coolant intrusion into the engine had damaged the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 180,000.

NHTSA ODI 11622021

The contact owns a 2015 Ford Fusion. The contact stated while the vehicle was parked, there was white smoke intermittently coming from the exhaust pipe. No warning light was illuminated. The failure occurred on several occasions. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The mechanic made the contact aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11621079

Power steering failed exactly as under recall 15S18 and 15N01 - however they say my car isn't included in the recall. The car is still at the dealer and broken, so the part is available at this moment. The steering warning came up while driving. Upon restarting, the car would only work in manual mode. The dealer has confirmed the problem. I have not contacted Ford yet, only talking to the dealer. There was no warning other than the one that came up when the failure occurred.

NHTSA ODI 11617760

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced due to several holes and cracks being found on the engine block. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11617448

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated with the temperature gauge indicated that the engine was hot(H). The contact later checked the coolant level and discovered that the coolant level was low; the coolant was topped off and the check engine warning light disappeared. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The contact's wife took the vehicle to an independent mechanic where it was determined that there was a misfire in cylinder #2. The dealer and the manufacturer were notified of the failure and informed the contact that there were no recalls on the VIN for the engine. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 167,000.

NHTSA ODI 11616931

Check engine light, Code P0303. #3 cylinder misfire. Coolant leaking into cylinders 2 & 3 due to faulty casting of the short block. This was a known defect of 2015 Ford Fusion 1.5 liter EcoBoost engine by Ford Motor Co. No recall was issued. I was not notified of this defect until it happened. Ford covered repairs for some vehicles but not mine stating I was not within the required timeframe. I had to pay $7200.00 to repair this problem. I only had 80,000 miles on the car. I feel a recall should have been issued on all these cars since Ford knew about the defect. Please look into this and require Ford to issue a recall. Thank you.

NHTSA ODI 11615721