What 995 owners told NHTSA about the 2015 Ford Fusion Energi

The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment after the vehicle had switched from electric to gasoline. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,300.

NHTSA ODI 11677755

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to shift out of park, the transmission failed to shift out of park. The vehicle was towed to the dealer, who diagnosed that the gear shifter had failed. The VIN was included in an unstated recall and the vehicle had been repaired. The contact stated that approximately 1-2 years and 20,000 miles later, the failure reoccurred. The contact stated that a certified mechanic inspected the vehicle and stated there were fragments of the bushing found. The vehicle was towed to the dealer, and the contact was informed that the gear shifter had failed; however, the repair was no longer covered under recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 120,000.

NHTSA ODI 11675880

The contact owns a 2015 Ford Fusion. The contact stated while driving 70-75 MPH on the interstate, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over and restarted the vehicle. The message "Transmission Not in Park" was displayed. The contact stated that while veering to the left lane, the vehicle started to shudder. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 216,700.

NHTSA ODI 11672710

The contact owns a 2015 Ford Fusion. The contact stated that while attempting to accelerate from a stop, the RPM became elevated, the engine revved up, and there was an abnormally loud clunking or thumping sound before the transmission shifted into gear and the vehicle accelerated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who informed the contact that there were contaminants in the transmission fluid, making the transmission fluid dark, and causing the transmission to fail. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was not informed of the failure. The failure mileage was approximately 122,000. The VIN was not available.

NHTSA ODI 11665998

Cable and bushing detached for a third time. I called ford and they said there was not a recall for this issue. I’ve read in multiple places that this has happened to a lot of ford fusions.

NHTSA ODI 11660934

The contact's girlfriend owns a 2015 Ford Fusion. The contact stated while driving at approximately 30 MPH, the transmission hesitated to shift into the intended gear; while the vehicle was parked, the vehicle independently moved. She had to pull to the side of the road for several minutes and shut the vehicle off in order for the vehicle to return to normal operation. No warning light was illuminated. The failure occurred on several different occasions. The contact did research and was made aware of the NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was towed to an independent mechanic to get a diagnosis; the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11625359

The contact owns a 2015 Ford Fusion. While the contact's brother-in-law was parking the vehicle, the gear shifter was shifted into park(P); however, after exiting the vehicle, the vehicle rolled backward. The contact's brother-in-law enabled the parking brake to stop the vehicle. The contact's brother-in-law noticed that the gear shifter had independently shifted into neutral(N). The dealer was made aware of the failure. The contact was informed of an undisclosed recall repair for the failure; however, the VIN was not included. The contact was informed that the shifter bushing needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 146,695.

NHTSA ODI 11624772

The contact owns a 2015 Ford Fusion. The contact stated that after shifting into reverse, the transmission shifter became inoperable, and the transmission could not be shifted into gear. The vehicle was towed to the local dealer who diagnosed that the transmission shifter cable bushing had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 151,000.

NHTSA ODI 11622309

The contact owns a 2015 Ford Fusion. The contact stated that after parking in the driveway and shifting to park, the contact exited the vehicle with the engine idling and the front driver’s side door opened. The contact walked down the driveway to retrieve the mail and suddenly the vehicle erroneously rolled down the driveway. The opened door struck and knocked the contact to the ground. The contact reached inside the vehicle and depressed the brake pedal to stop the vehicle from rolling while his wife engaged the parking brake. During the failure the contact sustained a separated right shoulder. No medical treatment was received. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.

NHTSA ODI 11615582

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed into a gas station, the contact shifted the transmission into reverse(R); however, the transmission inadvertently shifted into park(P). The transmission fault message was displayed. The contact stated that the transmission seized while in park(P). The vehicle was towed to the dealer, and the contact was informed that the vehicle had previously been repaired under NHTSA Campaign Number: 18V471000 (Power Train), but the failure persisted. The dealer determined that the shifter cable bushing needed to be replaced for the second time. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 147,000.

NHTSA ODI 11609599

The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the gear shifter seized and remained in drive. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the shifter cable bushing had detached and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage was approximately 225,974.

NHTSA ODI 11597989

Transmission went out on the highway.

NHTSA ODI 11593767

The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was turned off with the gear shifter in park(P), the vehicle began to roll forward while the contact was in front of the vehicle. The vehicle was on an incline and independently stopped after rolling forward. The vehicle was taken to an independent mechanic where the mechanic informed the contact of NHTSA Campaign Number: 22V413000 (Power Train) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.

NHTSA ODI 11593040

I noticed the coolant level keeps getting low. There was a large amount of white smoke coming from the exhaust. It sounds like water in the dash. Now the car is barely drivable. No warning lights have come on.

NHTSA ODI 11589055

The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle seemed to shift improperly, after which the contact heard an abnormal rattling noise coming from underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the transmission flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA ODI 11588480

Have had the power train and transmission worked on since I have owned this car. Now again the transmission is messing up. This car has less than 100,000 miles there is no reason for this many issues with the power train.

NHTSA ODI 11576478

The contact owns a 2015 Ford Fusion. The contact stated while driving 60 MPH, the vehicle decelerated independently and started jerking. The contact stated that the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that several unknown repairs were performed on the vehicle regarding the failure; however, the failure persisted. The vehicle was towed to an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

NHTSA ODI 11563566

The vehicle was stuck in drive while the gear shifter was freely moving and not engaging to put the vehicle in to any gear.

NHTSA ODI 11561818

The contact owns a 2015 Ford Fusion. The contact stated while his wife was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact's wife was able to coast to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission range sensor. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.

NHTSA ODI 11555437

Multiple times when starting the car And shifting from Park to Drive or Park to Reverse there is a hesitation of a few seconds then the vehicle shifts hard into gear and jerks the vehicle without pressing the gas pedal. When driving the car fails to shift properly and gets hung up in low gears and shifts and jerks the vehicle.

NHTSA ODI 11550711

The contact owns a 2015 Ford Fusion Hybrid. The contact stated that while driving at various speeds, there was an abnormal noise coming from the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the bearings had failed in the transmission. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall or under warranty. The failure mileage was approximately 112,152.

NHTSA ODI 11548680

The contact owns a 2015 Ford Fusion. The contact stated that after reversing and then shifting into drive (D), the vehicle failed to respond as needed and continued to reverse even though the gear shifter was in drive (D). The contact allowed the vehicle to reverse into a safe space, and attempted to shift into park (P), but the gear shifter was stuck. There was no warning light illuminated. The contact engaged the electronic parking brake and was able to park the vehicle. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Numbers: 19V362000 (Power Train) or 22V413000 (Power Train). The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 206,000.

NHTSA ODI 11545814

The contact owns a 2015 Ford Fusion. The contact stated while attempting to shift into reverse, the vehicle remained stuck in neutral with the transmission warning light flashing on the instrument panel. Due to the failure, the vehicle was towed to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000(Power Train) which she linked to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The manufacturer had was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.

NHTSA ODI 11545109

The power steer system went out on my car with no warning , the catalytic converter is going out . This car have caused me more problems than a little. The dealership are full so you can’t get any recall done. This is a bad car and should be off the lots. I can’t get reimbursed for no work I put into this car because I didn’t take it to the dealership. This is unfair to me I work very hard for my money. This is about the third complaint I have sent and no one has responded. I WILL NEVER RECOMMEND FORDS.

NHTSA ODI 11545005

When car shifts gear and car itself will jerk before settling. I had this issue prior to my 60K mile transmission warranty expired and the Ford dealership in Arlington, VA fixed it and stated that a piece in the transmission was broken and cause the transmission to not shift properly. They replaced it and a few years later I am having the same issue. I’ve also had issue where driving the entire electric system would shut off and then reset mid drive but that has only happened twice and that was back in 2018.

NHTSA ODI 11544561