What 381 owners told NHTSA about the 2015 Chrysler Town And Country

THE DRIVER SEAT AIRBAG IN THE HEADREST SHOT THE HEADREST FORWARD SPLITTING IT IN TWO THEREBY RENDERING THE AIRBAG USELESS.

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DRIVING ON INTERSTATE WITH CRUISE CONTROL ON. PRESSED ON GAS TO PASS VEHICLE AND WHEN I LET OFF OF GAS, VEHICLE KEPT ACCELERATING. STEPPED ON BRAKE MULTIPLE TIMES AND TURNED CRUISE CONTROL OFF & VEHICLE STILL ACCELERATED UP TO 92 MPH. A RED LIGHTENING BOLT LIKE ITEM SHOWED ON THE DISPLAY. FINALLY, AFTER MULTIPLE ATTEMPTS, THE CRUISE CONTROL DISENGAGED. THERE IS A RECALL THROUGH CHRYSLER FOR THIS VERY ISSUE BUT THE TOWN & COUNTRY IS NOT PART OF THE RECALL. DEALER SAID THERE IS NO CODE THAT SHOWS UP SO THEY DON'T KNOW WHAT TO DO ABOUT IT. CONTACTED CHRYSLER AND THEY SAID THEY WOULD GET BACK TO ME AND SUGGESTED I NOT USE CRUISE CONTROL (WASN'T PLANNING ON USE IT!). I TOLD THEM THAT NOT USING CRUISE CONTROL IS OKAY TEMPORARILY BUT IS NOT A PERMANENT FIX.

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119000 MILES ON WHILE DRIVING VEHICLE SERVICE LIGHT CAME ON. HAD PLUGS AND COIL REPLACE BECAUSE OF SKIPPING. PROBLEM STILL ON GOING HAD FUEL INJECTION DONE. STILL SKIPPING, MECHANIC SUGGEST GETTING HEADS REDONE. LIFTERS MAKING TICKING SOUND.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WOULD NOT STOP ON COMMAND AND THE FRONT END SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LAMPE CHRYSLER DODGE JEEP RAM FIAT (151 N NEELEY ST, VISALIA, CA 93291, (559) 737-6400), BUT WAS NOT DIAGNOSED DUE TO THE FEE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,225.

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WHEN USING THE VEHICLE PUSH BUTTON START, IT SOMETIMES DOES NOT START WHEN THE KEY FOB IS IN THE VEHICLE. THE ENGINE STOPPED RUNNING ON ONE OCCASION WHILE MY SPOUSE WAS DRIVING AND SHE FELT LIKE SHE DID NOT HAVE ANY STEERING. MY SPOUSE FEELS THAT THE KEY FOB IS LOSING CONNECTION TO THE VEHICLE. THE ENGINE STOPPED RUNNING ON A CITY STREET WHILE THE VEHICLE WAS IN MOTION. WE TOOK IT TO THE CHRYSLER DEALERSHIP IN MANHATTAN, KS AND THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THEIR WERE NO CODES IN THE VEHICLE TO INDICATE ANYTHING HAD OCCURRED.

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WHILE RIDING IN THE PASSENGER SEAT OF MY VEHICLE THE ' HEADREST RESTRAINT SYSTEM' INAPPROPRIATELY OUT OF NOWHERE DEPLOYED WHILE THE VEHICLE WAS MOVING BUT WAS NEVER IN AN ACCIDENT. THE HEADREST FORCEFULLY HIT ME IN THE NECK AND BACK OF THE HEAD.

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FALL 2017, OUR CAR WAS SITTING IN OUR DRIVEWAY OVER NIGHT. THE NEXT MORNING WE NOTICE THE PASSENGER HEAD REST HAD DEPLOYED WITH NO CAUSE TO DEPLOY. WE WERE TOLD BY CHRYSLER SERVICE EMPLOYEE THAT THE HEAD REST ARE KNOWN TO DEPLOY WITH NO REASON. THIS WEEK OUR CAR WAS IN OUR GARAGE OVER NIGHT. THE NEXT MORNING WE NOTICED THE DRIVER'S SIDE HEAD REST DEPLOYED WITH NO REASON. WE TOLD CHRYSLER CUSTOMER SERVICE ABOUT OUR COMCERNS ABOUT SAFETY AND ALL THEY SAID WAS "YOUR CAR IS OUTSIDE THE 36,000 MILE WARRANTY AND THERE IS NOTHING WE CAN DO."

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THE CRUISE CONTROL BUTTON DOESN'T ALWAYS TURN THE CRUISE CONTROL ON OR OFF. I SOMETIMES HAVE TO USE THE BREAK TO TURN IT OFF. WHEN TURNING IT OFF, THE CANCEL AND EVEN THE OFF BUTTON DON'T DO ANYTHING. I HAVE THE SAME ISSUES WHEN I'M TRYING TO TURN IT ON. THE BUTTON TO MAKE IT GO FASTER OR SLOW DOWN SEEM TO WORK. IT'S THE ON/OFF AND THE CANCEL BUTTONS THAT DON'T SEEM TO WORK. I PUT TODAY'S DATE BELOW, BUT IT'S ALWAYS BEEN LIKE THIS. IT ALSO HAPPENS AT A VARIETY OF SPEEDS.

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I WAS DRIVING ON HIGHWAY AND FROM NOWHERE CAR LOST POWER FOR FEW SECONDS ( ENGINE STOPED) I ALMOST RUN TO ANOTHER CAR. AFTER CAR WAS DRIVING OKAY FOR ABOUT 15 MINUTES AND AGAIN LOST POWER FOR FEW SECONDS AND ALMOST RUN OFF ROAD( LUCKY, WAS NO KIDS IN MY CAR). I TOOK OFF HIGHWAY AND WAS DRIVING ON REGULAR ROAD. CAR START MAKING LOUD NOISE. I COULD NOT DRIVE FASTER THEN 25 MILES IN HOUR( LUCKY WAS CLOSE BY MY BUSINESS). THAT WAS TRANSMISSION PROBLEM. DID RESEARCH AND FIND OUT THAT HAPPENING WITH A LOT OF CARS, TRANSMISSION PUMP FAILURE. SOME CARS RECEIVED RECALL, I DIDN'T. WHY CHRYSLER LOST QUALITY? WHY PEOPLE PAYING MORE MONEY AND NOT GETTING QUALITY LIKE USE TO BE. IF CAR WILL CRASH IN THIS SITUATION, WHO WILL BE RESPONSIBLE. NOW I JUST AFRAID TO DRIVE WITH THIS CAR, SPECIALY WITH MY FAMILY. FACTORY SHOULD REPLACE THOSE CARS.

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DRIVING ALONG AND THE CAR STALLED AND WOULD NOT GO FORWARD OR BACKGROUND IT WOULD NOT EXCEL LIKE IT WAS NIT GETTING GAS; THE CAR WAS IN MOTION AND STALLED

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CLUSTER CONTROL PANEL WENT OUT THEN LIGHTS FLASHED ON AND MULTIPLE TIMES WITH ODOMETER AND TACHOMETER READING 00'S WHILE DRIVING THE VEHICLE. THE CENTER NAVIGATION SYSTEM WENT OUT WHILE THE HEATING AND AIR CONDITIONER LIGHTS ROLLED UP AND DOWN AS IT WAS BEING DRIVEN AND HEAT SEATING LIGHTS WERE FLASHING AS WELL.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. NORTHTOWN CHRYSLER DODGE JEEP RAM (2020 NIAGARA FALLS BLVD, TONAWANDA, NY) INFORMED THE CONTACT THAT DUE TO THE VEHICLE MODIFICATION FOR HANDICAP USAGE, THE WIRING CAUSED THE FAILURE. THE MANUFACTURER WAS NOT NOTFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 82.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE DEFROSTER FAILED. THE VEHICLE WAS TAKEN TO MONROE SUPER STORE (15160 S DIXIE HWY, MONROE, MI 48161), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.

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RIGHT PASSANGER SLIDING DOOR DOES NOT LOCK WITH FOB NOR MANUALLY, THE PHYSICAL LOCK IS STUCK. DOOR CAN BE OPENED AND ALARM DOES NOT GO OFF.

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I HAVEN'T REACHED 50,000 MILES YET BUT MY FUEL INJECTOR HAS GONE BAD. WHILE DRIVING MY ENGINE LIGHT CAME ON THEN THE CAR STARTED TO VIBRATE. I CHECKED THE MANUAL AND IT DIDN'T HELP. I'VE CALLED SEVERAL TO THE LOCATION CLOSES TO ME AND THE LOCATION I BROUGHT IT FROM. I HAVE NOT RECEIVED ANY INFORMATION ON THE PROBLEM.

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THERE IS A RECALL FOR 2015 CHRYSLER TOWN AND COUNTRY, BUT I WAS TOLD IT IS NOT FOR MY VEHICLE. THE RECALL NUMBER IS S44. THE RECALL IS FOR THE TRANSMISSION BECAUSE IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH. THIS IS EXACTLY WHAT HAPPENED TO MY VEHICLE TODAY ON THE HIGHWAY. THE VEHICLE, WITH NO OTHER KNOWN PROBLEMS, JUST LOST POWER ALL OF A SUDDEN. PLEASE HELP.

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ONE OF THE CONTINENTAL CROSSCONTACT LX TIRES 225/65 17 PURCHASED IN MAY HAS BEEN LEAKING AIR AND THE SIDEWALL IS SPLITTING BECAUSE OF THE TIRE GOING FLAT. THIS STARTED 1 MONTH AFTER PURCHASING THEM. I WOULD LIKE ALL 4 TIRES REPLACED FREE OF CHARGE. IF YOU REPLACE ONE TIRE THEY WON'T MATCH. THERE HAVE BEEN NUMEROUS COMPLAINTS FROM OTHER CONSUMERS REGARDING THE SAME ISSUE. MY BEST METHOD OF CONTACT IS VIA EMAIL.

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DURING AN OIL CHANGE, WHEN THE FILTER CAP WAS REMOVED, THERE WAS A PLASTIC COMPONENT STUCK IN THE END OF THE FILTER THAT THE SERVICE TECHNICIAN DIDN'T RECOGNIZE. ONE OF THE FOUR TABS INSIDE THE CAP WAS BROKEN OFF AND NOT ABLE TO BE LOCATED. IT COULD STILL BE INSIDE INSIDE THE OIL FILTER HOUSING, BUT AN INSPECTION WITH A FLASHLIGHT DID NOT LOCATE IT. PURCHASED A NEW CAP FROM DEALER. THE CAP HAS AN INTEGRATED SPRING LOADED NIPPLE THAT THE FILTER SLIPS ONTO.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT NIGHT ON AN UNLITE ROAD, THE HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY SUFFICIENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE CONTACT WAS CONCERNED THAT THERE WAS AN OBJECT INSIDE OF THE HEADLAMP THAT PROHIBITED THE PROPER PROJECTION OF THE HEADLAMP BEAM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. *TT CONSUMER STATED LOW BEAM LIGHT ONLY GIVES 20 YD OF LIGHT ON UNLITE ROADS. UPDATED 8/8/18*JB

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A CEMENT WALL. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISES AND BURNS FROM THE AIR BAG ON HER LEG. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BUMPER, AIR BAGS, AND OTHER UNKNOWN PARTS NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 15 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT CRASHED INTO A SPEED LIMIT SIGN AND THE SEAT BELT LOCKED UP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVABLE. THE CONTACT WAS ABLE TO UNLATCH THE SEAT BELT; HOWEVER, THE SEAT BELT DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER (TATE CHRYSLER, GLEN BURNIE, MD, 410-863-5530) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. ADDITIONALLY, WHILE DRIVING WITH A FRONT SEAT PASSENGER TO PICK UP THE REPLACEMENT SEAT BELT, THE FRONT PASSENGER SEAT BELT WAS LOCKED AND THE FRONT PASSENGER AIR BAG INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL AND GAUGES SUDDENLY TURNED OFF AND ON BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER (LASONTAINE CHRYSLER IN SALINE, MI) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS NOT REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS OPERATING NORMALLY, BUT THE IOD MAIN FUSE WAS FAULTY. THE FUSE WAS NOT REPLACED. LATER, WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND VIBRATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 94,000.

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LEFT REAR TIRE (MICHELIN RADIAL X GREEN ENERGY SAVER A/S DOT M33T 00KX 4014, P 225 65R17), MASSIVE BLOWOUT FAILURE). NO MORE THAN 22,000 MILES ON IT. OUTSIDE SIDEWALL SHREDDED. TREAD AREA REMAINED INTACT. SPEED ABOUT 35 MPH, AIR TEMP MID 70'S. DID NOT SEE ANY NAIL OR SCREW PENETRATING TREAD. WAS IN STOP AND GO TRAFFIC ON CROSS BRONX EXPRESSWAY HEADING TO GW BRIDGE, 9:15 AM SUNDAY WHEN BLOWOUT OCCURRED. WAS ABLE TO SAFELY GET TO ROADSIDE AND USED CALL BOX TO CALL FOR A TOW TRUCK. CAR WAS NOT EQUIPPED WITH A SPARE TIRE SO HAD TO BUY A NEW ONE.

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CRUISE CONTROL DOES NOT HOLD A STEADY SPEED ON HILLS, EVEN SMALL HILLS LIKE WE HAVE IN MICHIGAN. THE SPEED DROPS 3-4 MPH AS IT GOES UPHILL (VERY UNSAFE FOR THOSE TRAVELING BEHIND US), THEN IT DOWNSHIFTS AND ACCELERATES 5-7 MPH (VERY UNSAFE FOR THOSE TRAVELING IN FRONT OF US). EVERY TIME THE VEHICLE HAS BEEN IN THE DEALERSHIP I MENTIONED IT. I CALLED CHRYSLER (I TAUGHT AUTOMOTIVE SO I HAVE GRADUATE CONNECTIONS AT CHRYSLER). THEIR ANSWER IS THAT IS NORMAL. NO OTHER VEHICLE THAT I HAVE OWNED, EVER, HAD THIS PROBLEM, ALL THE WAY BACK TO THE EIGHTIES. I HAVE TALKED WITH OTHERS WITH THE SAME YEAR VEHICLE AND THEY HAVE THE SAME PROBLEM.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE VEHICLE SWITCHED IN AND OUT OF GEAR, ACCELERATED WITHOUT WARNING, AND SEIZED. WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN DRIVE, THE VEHICLE JERKED AND THE BATTERY KEY FOB INDICATOR ILLUMINATED, WHICH INDICATED A BATTERY CHANGE. THE VEHICLE WAS TAKEN TO COMMUNITY CHRYSLER DODGE JEEP RAM OF MARTINSVILLE (555 IN-37, MARTINSVILLE, IN 46151 (765) 342-5000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR ROUTINE MAINTENANCE. THE DEALER TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS LEFT AT THE DEALER AND THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,700. THE VIN WAS UNAVAILABLE.

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