What 381 owners told NHTSA about the 2015 Chrysler Town And Country

VEHICLE HAS 33,000 MILES ON IT AND NEEDS A TOTAL TRANSMISSION REBUILD. IT HAS BEEN TO 2 TRANSMISSION SPECIALISTS AND 1 DEALERSHIP AND HAS HAD SENSORS AND THE TCM REPLACED AND REPROGRAMMED. IT IS STILL SHIFTING ERRATICALLY AND WILL STALL OUT REGULARLY, USUALLY IN THE MIDDLE OF TURNS OFTEN LEADING TO A STALLED VEHICLE IN THE MIDDLE OF THE INTERSECTION ACTING LIKE IT'S IN NEUTRAL. VEHICLE HAS TO BE SHIFTED INTO PARK AND THEN BACK TO DRIVE FOR IT TO RESET ITSELF. VERY UNSAFE. CAR DOES HAVE A PRIOR FLOOD SALVAGE TITLE BUT IT IS FROM A OPEN WINDOW THAT ONLY AFFECTED THE INTERIOR MINORLY, NO DAMAGE UNDER THE HOOD. AFTER THE TCM WAS REPLACED IT IS THROWING CODES P0731, P0792, P1790. WAS NOT THROWING ANY CODES PRIOR TO THE TCM REPLACEMENT 3 WEEKS AGO. ISSUE ALSO HAPPENS FROM A STOP WITH NO TURN. ISSUES STARTED SUMMER OF 2017 AND HAVE BEEN GETTING WORSE.

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PROBLEMS STARTED AT APPROXIMATELY 94,000 MILES. VEHICLE WOULD BUCK, CHOKE, SPUTTER, WITH RPM FLUCTUATIONS AND SOMETIMES STALL OUT WHILE APPROACHING A STOP. TOOK IT IN TO THE DEALER WHO TEST DROVE IT AND COULD NOT GET IT TO REPLICATE. TOOK IT IN TO ANOTHER MECHANIC WHOM ALSO COULD REPLICATE THE ISSUE BUT SUGGESTED IT WAS THE TRANSMISSION. SINCE I KNEW IT WAS STILL UNDER WARRANTY, I NEEDED THE DEALER TO BE ABLE TO CONFIRM. NO ERROR CODES EVER FIRED. VEHICLE WAS PODDED TWICE BY THE DEALER. PROBLEM WAS SPORADIC WITH SOME DAYS NOT HAPPENING AT ALL AND OTHER DAYS HAPPENING 5+ TIMES OR IT WOULD ALMOST STALL EVERY TIME I CAME TO A STOP. FINALLY ABLE TO GET IT TO REPLICATE ABOUT 3 WEEKS INTO THE ISSUES WITH A LOCAL DEALER (NOT THE DEALER WHERE CAR WAS PURCHASED) AND HE SUSPECTED TRANSMISSION BUT THEY WERE A MONTH OUT WITH REPAIRS. APPOINTMENT MADE WITH ORIGINAL DEALER AND AGAIN, SERVICE FOREMAN COULD NOT GET THE CAR TO REPLICATE. I BEGGED THEM TO TAKE IT FOR A DAY AND I'D PAY FOR A RENTAL TO FIND OUT WHAT WAS GOING ON AS WE STILL HAD NO ERROR CODES. AT THIS POINT, THE VEHICLE IS AT 95000 MILES. THE SERVICE MANAGER TOOK IT OUT TWICE THE DAY I DROPPED IT OFF AND NOTHING HAPPENED. THE SECOND DAY HE WAS THEN ABLE TO GET IT TO REPLICATE 10-15 TIMES! HE CONFIRMED IT WAS THE COMPOUNDER IN THE TRANSMISSION AND IT IS COVERED UNDER WARRANTY.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE TRANSMISSION DISENGAGED AND THE ENGINE REVVED. THE CONTACT RELEASED THE ACCELERATOR PEDAL AND DOWNSHIFTED TO A LOWER GEAR, WHICH CAUSED THE TRANSMISSION TO RETURN TO NORMAL. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; HOWEVER, OTHER VEHICLES WERE ALSO EXPERIENCING TRANSMISSION FAILURES. THE MANUFACTURER WAS UNABLE TO ASSIST. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HWY 27 S, AVON PARK, FL 33825, (863) 453-6644) AND DIAGNOSED MORE THAN TWO DAYS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

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PASSENGER HEADREST AIRBAG/WHIPLASH EXPAND SAFETY DEVICE. INTERNAL PLASTIC BRACKET FAILED AND CAUSED THE HEADREST TO EXPAND AND CANNOT BE RESET. THE VEHICLE WAS IN THE DRIVEWAY AND NOT MOVING WHEN THE HEADREST JUST LOUDLY EXPANDED, NO ONE WAS SETTING IN THE SEAT.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT WAS AT A DRIVE-THRU ATM, MONEY BLEW OUT OF HAND. WHEN THE CONTACT PLACED THE VEHICLE IN PARK AND OPENED THE DOOR TO RETRIEVE THE MONEY, THE VEHICLE ACCELERATED IN REVERSE. THE THE BANK TELLER INFORMED CONSUMER VEHICLE WAS MOVING. ON ANOTHER OCCASION, THE VEHICLE ACCELERATED ON ITS OWN AND DROVE ONTO HER FRONT LAWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO DON VANCE CHRYSLER DODGE JEEP RAM (285 HIGHWAY W, MARSHFIELD, MO 65706, (417) 859-4600), BUT THE MECHANIC DID NOT SHOW UP AND NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 76,831. *BF *TR *BF INSURANCE CLAIM NUMBER XXXXXXXXX AND FCA CASE XXXXXXXX INCLUDED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

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I WAS DRIVING DOWN THE HIGHWAY AND MY VAN STARTED TO SLOW DOWN SPORADICALLY AND THEN JUST STOPPED MOVING ALL TOGETHER. I WAS STUCK ON A BUSY ROAD DURING RUSH HOUR. AFTER BEING TOWED TO A GARAGE, I WAS TOLD THAT I NEEDED A NEW TRANSMISSION BECAUSE THE PUMP HAD GONE OUT.

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VEHICLE IS ONLY 3 YEARS OLD AND STARTED MAKING A CONSTANT CLICKING NOISE THAT WOULD SPEED UP WITH THE SPEED OF THE CAR IN ADDITION TO THAT THE RPM SHOOTS UP BUTVEHICLE STRUGGLES TO SPEED UP, TOOK IT IN TO GET LOOKED AT, THE ENGINE AND TRANSMISSION ARE GOING OUT AND IS GOING TO COST MORE TO FIX THAN THE CAR IS WORTH. ALSO THE AIR BAG IN THE PASSENGER HEAD REST EXPLODED EARLIER IN THE YEAR WHILE THE VEHICLE WAS MOVING AND WAS NOT IN AN ACCIDENT, AND THE BACK PASSENGER DOOR WILL MECHANICALLY OPEN BUT NOT SHUT. THIS VEHICLE HAS HAD AN EXCESSIVE AMOUNT OF PROBLEMS FOR ONLY BEING 3 YEARS OLD.

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SEATBELT ALARM FOR DRIVERS SEAT KEEPS GOING OFF WHEN DRIVING EVEN THOUGH IT'S SECURELY ON. OTHER TIMES A BELL DINGS ONCE TO INDICATE SOMETHING ELSE BUT NOTHING COMES UP ON DASHBOARD INDICATING WHAT IT IS. THIS HAPPENS WHEN THE CAR IS IN MOTION AND NOT IN MOTION & STILL IN PARK ALSO. THIS IS BECOMING MORE FREQUENT. BRINGING IT IN

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THE TRANSMISSION IS GIVING A LOW PRESSURE CODE P0868 IN LINE WITH OTHER RECALLS OF THIS MAKE AND MODEL. I AM HAVING TO TAKE THE TRANSMISSION INTO THE DEALER FOR SERVICE. THE PROBLEMS WHERE NOTICE IN NOVEMBER OF 2018 WHILE THE CAR WAS IN MOTION.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE ENGINE SEIZED. THE CONTACT WAS ABLE TO SAFELY DRIVE OFF THE ROAD AND PULLED INTO A PARKING LOT. THE CONTACT CALLED HER SPOUSE AND THEY HAD THE VEHICLE TOWED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO MURRAY CHRYSLER JEEP DODGE (15160 US-301 S, STARKE, FL 32091, (904) 964-3200) WHERE IT WAS DIAGNOSED THAT A TRANSAXLE OIL PUMP NEEDED TO BE INSTALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS UNKNOWN.

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THE EVENTS DESCRIBED TAKE PLACE ON THE LOT OF AN AUTO AUCTION. ON 11/27/18 A COUPLE CO-WORKERS OF MINE APPROACH ME REGARDING LOOKING AT OUR SECURITY CAMERA FOOTAGE TO SEE SOMETHING IN PARTICULAR. WE TAKE A GANDER AND WHAT WE SEE SHOCKS US. A 2015 CHRYSLER TOWN AND COUNTRY LOOKS LIKE ANY OTHER. WHEN IT WAS PULLED ONTO THE LOT, THEY BEGAN CHECKING IT IN. THE VEHICLE HAD BEEN RUNNING FOR ABOUT HALF AN HOUR, IT WAS PARKED, EMERGENCY BRAKE PULLED AND THE VEHICLE WAS PUT INTO PARK. MY CO-WORKERS GO INTO OUR GARAGE, LEAVING THE VAN IDLING IN THE LOT. THE SECURITY FOOTAGE SHOWS THAT, EVEN THOUGH THE PARKING BRAKE WAS PULLED AND VAN PUT INTO IDLE, THE VAN STARTED ROLLING ON IT'S OWN. IT ROLLED ITSELF ALL THE WAY INTO ANOTHER VEHICLE ON OUR LOT. WHEN THE VAN WAS FOUND, IT WAS NO LONGER IN PARK, BUT IN EITHER NEUTRAL OR DRIVE. THE PARKING BREAK, WAS NO LONGER SET. I CAN PROVIDE VIDEO FOOTAGE UPON REQUEST.

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TRANSMISSION LOST POWER CAUSING MY CAR TO STOP IN TRAFFIC. THE ONLY WAY IT WORKS IS IF IT COOLS DOWN AND THEN IT STILL ONLY WORKS FOR A FEW MINUTES.

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WHILE DRIVING ON HIGHWAY (APPROX 70 MPH), RIGHT FRONT MICHELIN DEFENDER TIRE SIDEWALL BLEW OUT DESTROYING TIRES AND ALMOST CAUSING CRASH, BUT PUSHING CAR INTO DITCH ON SIDE OF ROAD. THESE TIRES WERE A YEAR AND A HALF OLD AND HAD APPROXIMATELY 30,000 MILES ON THEM.

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BLIND SPOT DETECTION SENSOR ISSUES. DASHBOARD ERROR MESSAGE STATES "SERVICE BLIND SPOT SYSTEM". THE ISSUE IS THE BLIND SPOT WARNING SIGNAL CONSTANTLY COMES ON WITH CHIME ALTHOUGH THEIR ARE NO VEHICLES AROUND THE VAN. ISSUE OCCURS WHEN STATIONARY, IN MOTION NO MATTER WHERE DRIVEWAY, CITY STREET OR HIGHWAY.

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CAR SHAKES HARD WHEN APPLYING BRAKES AT AROUND 50 TO 70 MPH, 1ST TIME INTO DEALER SAID IT WAS ALIGNMENT PAID FOR THAT, 2ND TIME INTO DEALER SAID IT WAS MOTOR MOUNTS ? PAID FOR THAT, STILL HAVE THAT PROBLEM WILL NEVER BUY CHRYSLER PROD. AGAIN !!!... P S I HAVE MY TIRES ROTATED AND BALANCE EVER 5,000 MIL.

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AIRBAG LIGHT WILL NOT GO OFF, NO OTHER VEHICLE ISSUES.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE CONTACT REACHED FROM THE DRIVER'S SEAT TO GRAB SOMETHING FROM THE FRONT PASSENGER SEAT. WITHOUT WARNING, THE DRIVER'S SIDE HEADREST EXPLODED AND STRUCK THE CONTACT ON THE BACK OF THE HEAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM LEWISVILLE (972-538-4100, LOCATED AT 1024 S STEMMONS FWY, LEWISVILLE, TX 75067), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE MANUFACTURER WAS CALLED AND STATED THAT THERE WAS A COMPUTER FAILURE, AND THEN HUNG UP ON THE CONTACT. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 35 MPH, THE DRIVER'S SEAT HEADREST DEPLOYED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

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THE VAN STARTED HAVING ELECTRICAL ISSUES WHILE DRIVING. ALL ELECTRICAL ITEMS WOULD TURN OFF, SUCH AS A/C, DASH LIGHTS, WINDOWS WOULD NOT WORK, RADIO, BUT WINDSHIELD WIPERS TURN ON. MAY STOP INDEPENDENTLY OR AFTER YOU TURN VAN OFF AND BACK ON. ONCE HAPPENED WHILE I WAS DRIVING, ALL THE SAME SYMPTOMS I LISTED. LASTED ABOUT 5 MINUTES THEN STOPPED. HAD THE TIPM CHANGED BY THE DEALER, BUT THE PROBLEM HAPPENED AFTER IT WAS CHANGED.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE ACTIVE HEADREST RESTRAINT INDICATOR ILLUMINATED AND MADE A DINGING SOUND. THE HEADREST LATER CAME APART. THE VEHICLE WAS TAKEN TO BIG O DODGE CHRYSLER JEEP RAM (2645 LAURENS RD, GREENVILLE, SC 29607, 864-288-5000) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER ACTIVE HEADREST NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

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THE VEHICLE WAS IN MOTION TURNING ON TO ANOTHER STREET AND ONCE FOOT WAS SET TO ACCELERATE, IT ACCELERATED WITHOUT ANY MOVEMENT. NOR DID IT MOVE FORWARD NOR REVERSE.

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WHILE DRIVING AT HIGHWAY SPEEDS AT NIGHT COMPLETE ELECTRICAL SHUT DOWN, ENGINE MUST BE RESTARTED. THIS IS HAPPENING SPORADICALLY ,

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BLIND SPOT MONITOR - SENSOR FAILURE AFTER ONLY 2.5 YEARS - BOTH BLIND SPOT SENSORS HAVE FAILED - DUE TO THE POSITION CHRYSLER HAVE LOCATED THEM AND THE LACK OF PROTECTION PROVIDED IN THAT LOCATION. WIDESPREAD PROBLEM ON ALL THE CHRYSLER RANGE WHICH THE COMPANY REFUSES TO ACCEPT RESPONSIBILITY FOR. LOCATION MEANS SENSORS GET SEVERELY CORRODED IN A SHORT PERIOD OF TIME LEADING TO FAILURE OF THIS SAFETY FEATURE. SENSORS SIMPLY STOPPED WORKING ABOUT 8 WEEKS AGO. SPOKE TO CHRYSLER WHO INSIST THIS IS NOT A DESIGN FLAW BUT CLEARLY IT IS.

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THE PASSENGER HEADREST EXPLODED WHILE SITTING IN MY GARAGE AND CAN NOT BE FIXED WITHOUT VISITING A DEALERSHIP WHICH LOOKS TO BE A $700 - $900 CHARGE.

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THE PAINT ON THE LOWER EDGE OF THE HOOD HAS BUBBLED AND HAS STARTED RUSTING. WITH ONLY 29K MILES , THIS IS VERY UNACCEPTABLE.

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