What 381 owners told NHTSA about the 2015 Chrysler Town And Country

ON 7/17/2019 WHILE TRAVELING DOWN A LOCAL HIGHWAY THE DRIVER SIDE HEADREST EXPLODED HITTING ME IN THE BACK OF THE NECK. PULLED OFF ROAD IMMEDIATELY. PROCEEDED TO THE DEALERSHIP OF PURCHASE. LICENSED CHRYSLER SERVICE PERSON ATTEMPTED TO RE-SET. DETERMINED HEADREST WAS BROKEN AND THEY WOULD ORDER NEW. DID NOT TELL US THERE IS A CLASS ACTION SUIT IN THE PROCESS REGARDING THESE HEADRESTS.THANKFULLY NO SERIOUS INJURY, OTHER THAN A HEADACHE AND DIZZY WHICH LASTED ABOUT 3 HOURS. WAS INFORMED ITEM IS BACK ORDERED AND NO IDEA WHEN IT WILL BE AVAILABLE. MAYBE NEXT YEAR. WE TRAVEL TO FL IN THE FALL AND NEED THIS SAFETY FEATURE IN OPERATION FOR THIS TRIP. WE OBTAINED A PRE-WORK ORDER AND WAS TOLD IT MEANS NOTHING SINCE NO WORK HAS BEEN ORDERED. SERVICE TECH DID NOT KNOW IF HEADREST WAS FAULTY OR NOT. HE SAID A SPEED BUMP CAN DISLODGE IT OR EVEN A POT HOLE. REALLY?? PLEASE HELP US. *DT *DT *DT*JB

NHTSA ODI 11233822

WHILE THE VEHICLE WAS STATIONARY, THE DRIVER SIDE HEAD REST POPPED OUT AND WILL NOT SNAP BACK IN PLACE

NHTSA ODI 11233404

MY TRANSMISSION. DO NOT BUY FROM SAFFORD DEALERSHIP IN WARRENTON VA!!!! OR CHRYSLER OR DO NOT BUY THE WARRANTY, IT IS A RIP OFF. THEY CHARGE YOU AND THAN DON'T HONOR IT!! THEY TELL MANY LIES TO GET OUT OF PAYING FOR THE REPAIRS AND TO GET OUT OF THE WARRANTY HAVE ALREADY PAID FOR. I HAVE BOUGHT MANY CARS AND WOULD NEVER RECOMMEND CHRYSLER!! LOOK AT ALL THE OTHER REVIEWS BEFORE BUYING.

NHTSA ODI 11230334

WHILE DRIVING ON A CITY STREET, THE FRONT SEAT ACTIVE HEAD RESTRAINT RELEASED CAUSING IT TO PROPEL FORWARD. UPON INSPECTION, THE PIN WHICH IS LATCHED HOLDING THE HEAD RESTRAINT CLOSED, WAS HELD BY A PLASTIC RETAINER WHICH FATIGUED & FAILED.*DT*JB

NHTSA ODI 11229944

TRANSMISSION FAILURE WHILE DRIVING AT HIGHWAY SPEEDS

NHTSA ODI 11229680

DOOR LOCK ACTUATOR ON PASSENGER SLIDING DOOR REPLACED BEFORE 60,000 MILES.

NHTSA ODI 11220950

REAR AIR CONDITIONING EVAPORATOR PIPING LEAKING FREON 134A INTO CAR. DYE CHECKED AND FOUND IT WAS IN TUBING NOT AT A JOINT. SHOULD BE MANUFACTURER DEFECT

NHTSA ODI 11220576

I NOTICED THAT AT RANDOM TIMES THE AIRBAG LIGHT WOULD ILLUMINATE, EVEN WHILE THERE WAS NO ONE IN THE SEAT. I CALLED THE DEALERSHIP AND TOOK IT IN BUT BECAUSE AT THE TIME IT WAS NOT ON, THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT. THEN AFTER SOME TIME WITH THE AIRBAG LIGHT GOING ON AND OFF THE CRUISE CONTROL WILL NO LONGER WORK. IT DOES NOT EVEN RECOGNIZE THAT YOU ARE PRESSING THE BUTTON. DEALERSHIP WAS ALSO NOTIFIED IN THIS CASE, AND BECAUSE MY WARRANTY EXPIRED AT 60000 MILES AND THE VEHICLE IS AT 67000 IT IS NOT COVERED. IT DOES NOT MATTER IF THE VEHICLE SPEED, THE AIRBAG LIGHTS JUST GO ON AND OFF. IT DOES NOT ALWAYS COME ON.

NHTSA ODI 11220641

DRIVERS SIDE HEAD REST POPPED APART WHILE I WAS SITTING IN THE VEHICLE!! IT'S SPRING LOADED AND THE ONLY THING HOLDING IT TOGETHER ARE 2 SMALL PLASTIC CLIPS!! I WAS NOT IN MOTION WHEN IT HAPPENED!!

NHTSA ODI 11219614

DRIVING DOWN THE ROAD AND THE DRIVERS HEAD REST SEPARATED. IS STILL HINGED AT BOTTOM BUT REMAINS SEPARATED. CANNOT BE PUSHED BACK TOGETHER. *AS CONSUMER STATED THE FOLLOWING EMAIL AND ATTACHMENTS FOR ESCALATED FOR TICKET # 200528: ATTACHING PHOTOS OF BROKEN PLASTIC PARTS INSIDE HEADREST. VEHICLE WAS BEING DRIVEN DOWN THE ROAD WHEN HEADREST SEPARATED AND HIT DRIVER IN THE BACK OF THE HEAD. NO INJURY'S. NO ACCIDENT INVOLVED. I THINK THIS SHOULD BE CONSIDERED DEFECTIVE AND REPLACED OR RECALLED. THIS HEADREST IS EXPENSIVE TO REPLACE. IT BROKE THRU NO FAULT OF THE OWNER AND SHOULD NOT HAVE BROKEN DUE TO AGE OR ABUSE. THE VEHICLE HAS 10K MILES EVEN THOUGH IT IS OUT OF THE 3 YEAR WARRANTY. IT REALLY IS OWNED AND DRIVEN BY AN 84 YEAR OLD WOMAN TO CHURCH AND WALMART. IT IS NOT ABUSED. IT LOOKS LIKE IT CAME OFF THE SHOWROOM FLOOR. *JB

NHTSA ODI 11210432

DRIVERS SIDE HEADREST DEPLOYED WHILE DRIVING AT 50 MPH ON HIGHWAY 64 IN FLORIDA STRIKEING ME IN THE BACK OF THE HEAD. IT HIT ME VERY HARD AND CAUSED GREAT CONFUSION UNTIL I FIGURED OUT WHAT HAPPENED

NHTSA ODI 11210165

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 50 MPH, THE FRONT DRIVER'S SEAT HEADREST AIR BAG SUDDENLY DEPLOYED WITHOUT IMPACT. THE DRIVER SUSTAINED A HEADACHE AND NECK INJURY, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO ELM GROVE CHRYSLER (2538 NATIONAL RD, WHEELING, WV) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. *DT*JB

NHTSA ODI 11208595

FIRST REPORTED MY TRANSMISSION CONCERN AT 19212 MILES WITH THE DEALERSHIP SERVICE DEPARTMENT. HARD SHIFTING AND SLIPPED DOWNSHIFT AT STOPS. AT 49100 MILES THE 2ND GEAR ISN'T SHIFTING IN AND REQUIRES FOR ME TO STOP, PULL OVER AND START THE VEHICLE AGAIN. THE SERVICE ADVISOR RECOMMENDED A TRANSMISSION OIL CHANGE. BUT I CONTINUE TO HAVE A SHIFTING PROBLEM AND THE ADVISOR CLAIMS MY VEHICLE NEEDS TO RE-LEARN MY DRIVING HABITS. IT CONCERNS ME TO HAVE THIS AS AN EXPLANATION WHEN THERE IS ONLY 1 YERRA/60K LEFT ON MY POWERTRAIN WARRANTY. IN ADDITION WITH 19212 MILES I REPORTED MY DRIVERS SIDE WINDOW MAKING AN UNUSUAL NOISE. DEALERSHIP SERVICE DEPARTMENT SAID NO PROBLEMS EXISTED. AT 49100 MILES MY DRIVERS SIDE WINDOW IS COMPLETELY UNSERVICEABLE AND NOW I'M TOLD I WILL GET A CALL WITH REPAIR COST.

NHTSA ODI 11208020

I REPORTED ISSUES WITH MY TRANSMISSION WHEN THE VEHICLE HAD 19212 MILES ON IT. THE PROBLEM REPORTED HAS BEEN HARD SHIFTING AND HARD DOWN SHIFT AT STOPS. PROBLEMS OCCUR IN CITY DRIVING CONDITIONS. RECENTLY, NOW AT 49100 MILES, 2ND GEAR ISN'T KICKING IN. DANGEROUS IN HEAVY TRAFFIC WHEN RUSH HOUR TRAFFIC HAS THE TENDENCY TO COME TO A STOP AND THEN GO BUT IF THE VEHICLE DOESN'T SHIFT TO SECOND GEAR. I NEED TO PULL OVER AND SHUT THE VEHICLE DOWN AND TURN IT BACK ON AND HOPE IT WILL TEMPORARY FIX. THE SERVICE DEPARTMENT AT MY DEALERSHIP SAID I NEEDED AND OIL CHANGE (RECOMMENDED IS 60K FOR TRANSMISSION). I WENT AHEAD AND PAID FOR THIS SERVICE BUT THE PROBLEM STILL EXIST IN 2ND GEAR NOT SHIFTING IN. THE DEALER SERVICE ADVISOR SAID MY VEHICLE NEEDS TO RE-LEARN MY DRIVING CONDITIONS. I'M WEARY ABOUT THE ADVISORS EXPLANATION AND WILL FIND THAT AT 60K POWERTRAIN WARRANTY EXPIRATION. THE SERVICE DEPARTMENT WILL DIAGNOSE THE PROBLEM AT MY COST. AS IT HAS OCCURRED WITH MY WINDOW MOTOR/REGULATOR. I REPORTED A DISTINCT NOISE WHEN OPERATING THE WINDOWS AT THE SAME MILEAGE NOTED ABOVE. NO PROBLEMS FOUND. TODAY MY VEHICLE IS IN THE SHOP FOR THE SAME PROBLEM BUT IT'S OUT OF WARRANTY AND I WILL BE RECEIVING A CALL WITH THE COST TO REPAIR IT.

NHTSA ODI 11208014

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 60 MPH, THE RPMS INCREASED, THE VEHICLE MADE AN ABNORMAL NOISE, AND STALLED WITHOUT WARNING. THE VEHICLE WAS PULLED OFF THE ROAD AND DID NOT MOVE WHEN IT WAS SHIFTED INTO DRIVE. THE CONTACT'S VEHICLE WAS "PUSHED" BY ANOTHER VEHICLE TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED EWALD CHRYSLER JEEP DODGE RAM FRANKLIN AT 414-427-2000 (LOCATED AT 6319 S 108TH ST, FRANKLIN, WI 53132) AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.

NHTSA ODI 11205877

ON JULY 10, 2018, AT APPROXIMATELY 1:43 PM, I PULLED INTO A PARKING SPACE AT THE SAM'S CLUB ON YOUNGERMAN CIRCLE IN JACKSONVILLE, FL AND PUT MY 2015 CHRYSLER TOWN & COUNTRY INTO PARK. I WENT IN MY POCKET TO PULL OUT MY SHOPPING LIST AND THEN HEARD A LOUD POP AND FELT SOMETHING HIT THE BACK OF MY HEAD. I EXITED MY VEHICLE AND LOOKED TO SEE THAT MY HEADREST HAD BASICALLY EXPLODED APART FOR NO APPARENT REASON. I CONTACTED MY LOCAL CHRYSLER DODGE DEALERSHIP AND THEY ADVISED THAT THIS WAS NOT UNDER WARRANTY OR RECALL. AS IT DID NOT AFFECT THE DRIVABILITY OF MY VEHICLE AND I DIDN'T HAVE THE MONEY AND DIDN'T THINK I SHOULD HAVE TO PAY FOR SOMETHING THAT WAS NOT MY FAULT, I DID NOT GET IT REPLACED.

NHTSA ODI 11197232

THE LANE DETECTION SYSTEM HAS CORRODED AND NO LONGER FUNCTIONS. I TURNED THE SYSTEM OFF BUT NOW A ELECTRICAL SHORT IS BEING CAUSED BY THE PROBLEM. THIS SHORT CAUSES THE WIPERS TO ENGAGE, THE WARNING LIGHTS (MULTIPLE) TO GO OFF ON THE DASH, AND THE SPEEDOMETER NO LONGER FUNCTIONS. THE CAR HAS FEWER THAN 70,000 MILES.

NHTSA ODI 11192585

WHILE MY CAR WAS PARKED IN THE DRIVEWAY AT MY HOUSE, THE HEADREST POPPED OUT.

NHTSA ODI 11191667

SEVERAL TIMES WHEN LIGHTS WERE ON AT NIGHT ALL OF THE GAUGES AND LIGHTS WOULD GO OFF FOR A FEW SECONDS AND THEM COME BACK ON WITH ALL OF THE GAUGES AND WARNING LIGHTS COME ON AND STAY ON FOR A MINUTE OR TWO THEN RESET THERE SELF . ONE TIME ALL POWER WAS LOST FOR A FEW SECONDS AND THEN BACK ON. HAD TO DEALER, THEY HAD NO IDEA, NO CODES SHOWED

NHTSA ODI 11190907

I PURCHASED SUBJECT VEHICLE FROM CAR MAX IN SEP/OCT 2018 AND WAS TOLD THERE WAS A RECALL ON THE WINDSHIELD DUE TO DEFECT GLUE BEING USED FOR INSTALLATION. I BROUGHT THE VEHICLE TO PREMIER CHRYSLER DEALERSHIP IN NEW ORLEANS, AL WHO KEPT THE VEHICLE FOR A MONTH WITHOUT MAKING THE REPAIR SAYING THAT A NEEDED PART WAS ON BACKORDER. I MADE A COMPLAINT WITH CHRYSLER CORPORATION ABOUT TWO MONTHS AGO AS THE DEALERSHIP STILL HAS NOT CONTACTED ME TO RETURN THE VEHICLE FOR THE REPAIR. THEY TOO INDICATED THAT THE INSTALLATION KIT IS ON BACK ORDER. IT IS NEARLY 6 MONTHS WITH NO WORD, FOLLOWUP ANYTHING FROM THE DEALERSHIP. ALL THIS WAITING ON AN INSTALLATION KIT. THEIR ARE WINDSHIELD REPAIR PLACES THAT CAN REPAIR A WINDSHIELD IN A MATTER OF MINUTES WHY CAN'T THE DEALERSHIP?

NHTSA ODI 11189956

MY CAR BEGAN SHAKING WITH ACCELERATION AND THEN WITH IDLE. UPON AN ELECTRICAL DIAGNOSTIC CODE IT WAS REPORTED A CYLINDER 4 ISSUE. MY VAN HAS LESS THAN 67000 MILES.

NHTSA ODI 11190013

IN APRIL 2018, THE ACTIVE HEAD RESTRAINT ON THE DRIVER'S SIDE DEPLOYED BY POPPING FORWARD STRIKING THE DRIVER'S HEAD. THE DRIVER WAS NOT INJURED. IT IS CLEARLY EVIDENT THAT THE PLASTIC BRACKETS THAT HOLD THE HEAD RESTRAINT TOGETHER BROKE APART. THIS OCCURRED WHILE VEHICLE WAS STOPPED NORMALLY AT A TRAFFIC LIGHT. NO COLLISION OR HARD BRAKING TOOK PLACE. FOR MONTHS, OWNER HAS ATTEMPTED TO HAVE BOTH LOCAL DEALERSHIP AND MANUFACTURER REPAIR THIS SAFETY ISSUE TO NO AVAIL.

NHTSA ODI 11187347

AUTOMATIC SLIDING DOOR ENGAGED AND TRAPPED ARM OF CHILD REQUIRING 2 ADULTS TO FORCEFULLY OPEN. CHILD TRAPPED FOR MORE THAN 1 MINUTE.

NHTSA ODI 11186878

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIOLENTLY SHIFTED GEARS INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,069.

NHTSA ODI 11186921

THE LOCKS ON 3 OF THE DOORS QUIT WORKING. THE RIGHT SIDE SLIDING DOOR WAS STUCK ON UNLOCK, NOT ABLE TO LOCK THE DOOR. THE LEFT SLIDING DOOR IS STUCK ON LOCK, CANNOT OPEN THE DOOR. THE FRONT PASSENGER DOOR, NEEDS TO BE UNLOCKED 3 TIMES BEFORE IT RELEASES.

NHTSA ODI 11185652