What 381 owners told NHTSA about the 2015 Chrysler Town And Country

IN MAY 2018, MY VAN LOST ALL POWER WHILE DRIVING ON THE FREEWAY. THE ACCELERATOR WAS PRESSED AS I WAS DRIVING ON THE FREEWAY AND THE RPM JUST DROPPED STRAIGHT TO 0. I SOON LOST MY POWER STEERING BUT WAS STILL ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. I STILL HAD LIGHT/RADIO FUNCTION. THE CAR WOULD NOT RESTART. I HAD IT TOWED TO A REPAIR SHOP. THEY PERFORMED A DIAGNOSTIC AND REPLACED MY TIPM. THE CAR WORKED AFTER REPLACEMENT.

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CHRYSLER 2014 -2019 TOWN & COUNTRY PASSENGER VANS ARE HAVING NUMEROUS LOW COMPRESSION PROBLEMS ON ANY OR ALL CYLINDERS IN MID RANGE MILEAGE ODOMETER READINGS ( OURS AT 87,000 MI.) SHOOTING ENGINE LIGHTS ON..-AFTER CHANGING ALL SPARK PLUGS AND THE COIL SPECIFICALLY ON CYLINDER 4 THAT THREW THE ENGINE LIGHT ON...THE MECHANICS ARE SAYING THEIR IS STILL MORE INTERNAL PROBLEMS IN THESE ENGINES WITH LOW COMPRESSION MAKING THE VEHICLES RUN ROUGH AT IDLE BUT PROBLEMS WILL GET WORSE AS WRONG MIXTURES OF GASOLINE WILL CREATE FURTHER EMISSION PROBLEMS AND MAY RESULT IN THE CATALYTIC CONVERTERS FAILING .... COULD YOU AS THE NHTSA RESEARCH THE EXTENT OF THE PROBLEMS AND WORK ON A RECALL ???? BEFORE THE INITIAL REPAIR OF CYLINDER 4 THE CAR AT HI WAY SPEEDS DID LOSE ACCELERATION AND CAUSED PROBLEMS ENTERING HI SPEED HI WAYS SITUATIONS...

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EVERY YEAR SINCE OWNING THIS VEHICLE I'VE HAD TO REPLACE A HEADLIGHT FROM BURNT BULBS TO FULL HEADLAMP REPLACEMENT. MY MESSAGE CENTER ON THE DASH NEVER INDICATES HEADLIGHT IS OUT. I'VE OWNED MY 2015 CHRYSLER TOWN AND COUNTTRY LIMITED PLATINUM FOR 5 YEARS AND HAD TO HAVE THIS ISSUE RESOLVED EVERY YEAR. I'VE HAD THE DEALER DO THE REPAIRS EACH TIME SO IT CAN BE DOCUMENTED.

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THIS CAR IS A MELON. IT IS LESS THAN 4 YEARS OLD AND IN THE PAST SIX MONTHS I HAVE HAD TWO MAJOR ISSUES. THE TRANSMISSION DIED AND THERE IS A RECALL ON OTHER CHRYSLER TOWN AND COUNTRY'S FOR THIS SAME PROBLEM BUT NOT MY CAR. NOW THE ELECTRICAL CONTROL UNIT THAT CONTROLS ALL THE ACTIONS OF THE VEHICLE (WIPERS, TURN SIGNALS, ETC) HAS DIED AND HAS TO BE REPLACED.

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I WAS DRIVING ABOUT 30 MPH. I HAD TURNED ON THE DEFROST FOR ABOUT 20 MIN. WEATHER WAS ABOUT 70 DEGREES OUTSIDE. ALL OF A SUDDEN I HEARD A LOUD BANG SOUNDED LIKE A GUNSHOT. THEN IT SMELLED LIKE SOMETHING BURNING AND THE REAR GLASS JUST SHATTERED. HELD TOGETHER BY THE TINT BUT COMPLETELY SHATTERED. I BELIEVE THE REAR DEFROST EXPLODED SOMEHOW.

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THE DRIVERS SIDE ACTIVE HEAD RESTRAINT DEPLOYED WHILE THE VEHICLE WAS STATIONARY WAITING AT A DRIVE THROUGH.

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ABOUT 1 YEAR AGO, A PIECE OF METAL DOOR TRIM CAME OFF THE FRONT PASSENGER DOOR OF OUR VEHICLE WHILE IN MOTION. SINCE IT WASN'T COVERED UNDER WARRANTY, WE HAD TO PAY FOR PARTS AND LABOR TO HAVE THE PIECE REPLACED (~$150). ON WEDNESDAY 10/9/19, THE SAME TYPE OF TRIM CAME OFF ON THE DRIVER'S SIDE DOOR OF THE SAME VEHICLE WHILE MY WIFE WAS TRAVELING DOWN AN INTERSTATE. FORTUNATELY, IN BOTH INSTANCES, NEITHER PIECE STRUCK ANOTHER VEHICLE. ASIDE FROM THE FACT THAT THE PIECE IS NOT COVERED UNDER WARRANTY (THE VEHICLE HAS PASSED THE MANUFACTURER WARRANTY PERIOD) AND COSTS MORE FOR SOME REASON EVEN THOUGH IT APPEARS TO BE THE SAME TYPE OF TRIM AS ON THE PASSENGER SIDE DOOR, THE BIGGER CONCERN IS THAT A PIECE OF TRIM LIKE THIS THAT BECOMES LOOSE AND FALLS OFF AT A HIGH RATE OF SPEED IS AN OBVIOUS SAFETY HAZARD TO OTHER MOTORISTS. THEREFORE, I CONTACTED THE DEALERSHIP TO ALERT THEM TO THIS ISSUE. I WAS TOLD BY THE DEALERSHIP THAT THEY TOO HAVE IDENTIFIED THIS AS AN ISSUE AS WELL WITH OTHER SIMILAR VEHICLES AND HAVE FORWARDED THE ISSUE UP TO CORPORATE. UNFORTUNATELY, CORPORATE DOESN'T FEEL THAT SUCH AN ISSUE RISES TO THE LEVEL OF A SAFETY RECALL - YET IT HAPPENED TWICE ON OUR VEHICLE ALONE. CORPORATE ALSO SAID THAT THEY WILL NOT COVER THE COST OF THE PIECE TO BE REPLACED BECAUSE OF THE VEHICLE BEING OUT OF WARRANTY. IN MY PERSONAL OPINION, WHETHER A VEHICLE IS IN OR OUT OF WARRANTY DOESN'T NEGATE OR EVEN LESSEN THE HAZARD AND POTENTIAL IMPACTS ASSOCIATED WITH THAT HAZARD - ESPECIALLY ON A VEHICLE THAT IS ONLY 3 1/2 YEARS OLD. MY BEST ASSESSMENT OF THE CAUSE OF THIS INCIDENT APPEARS TO BE RELATED TO THE TRIM DESIGN AND THE MANNER IN WHICH IT IS INSTALLED ON THE DOOR. IT ALSO APPEARS THAT, OVER TIME, VIBRATIONS FROM THE VEHICLE WHILE IT IS IN MOTION MAY CAUSE THE TRIM PIECE TO LOOSEN AND ULTIMATELY FAIL.

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THIS HAS BEEN AN OFF AND ON AGAIN OCCURENCE WITH THIS CAR IT COMPLETELY SHUTS DOWN AND I HAVE VISITED THE DEALERSHIP OFTEN AND THEY ARE TURN ME AWAY FOR REPAIRS AND OR FIXING OF SAID VEHICLE WITHOUT THROWING MONEY AT IT. THIS IS A SAFETY ISSUE AND CONCERN FOR MY FAMILY AS MY KIDS RIDE IN THIS CAR ALMOST EVERYDAY. WE NEED A RELIABLE VEHICLE AND WE ARE GETTING NO HELP FROM DEALERSHIPS AND THIS CAR NEEDS TO ADDRESSED.

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THE CAR WAS IN MOTION DRIVING AND STARTED TO STOP AND OVERHEAT. WE TOOK IT TO GET THE CODES LOOKED AT FOR THE PROBLEM AND THE P0944 CODE IS SHOWING FOR HYDRAULIC PRESSURE UNIT LOSS OF PRESSURE. WHICH IS SPECIFIC TO THE REFERENCE NUMBER 16V461000 NHTSA RECALL BULLETIN POWERTRAIN AUTOMATIC TRANSMISSION.

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WHILE DRIVING MY CAR WILL SEEM LIKE IT PUSHES BACK AS IF THE SHIFTING GEAR IS HOLD BACK. NOW IT STARTED SHAKING TO AS I SPED UP ON THE INTERSTATE TO THE POINT WERE I COULD NOT PUT MY FOOT ON THE GAS. THE SHAKING LAST ABOUT 5 MINUTES AND CHECK ENGINE LIGHT IS ON. IT ALSO DID NOT WANT TO START RIGHT AWAY.

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SOME TYPE OF RUMBLING NOISE AND FEELING AT DRIVER SIDE WHEEL. ROTOR SCORED ON FRONT DRIVER SIDE, BUT SMOOTH ON FRONT PASSENGER SIDE. WHILE IN MOTION.

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ON ONE OF OUR LAST VISITS ON JUNE 12, 2019, I TOOK MY VEHICLE IN BECAUSE IT WAS MAKING AN AWFUL WHINING NOISE AND JOLTING WHEN ACCELERATED AND WHEN I WOULD BRAKE IT WOULD SHAKE. UPON INSPECTION THE DEALER INFORMED US THAT THE WHINING AND JOLTING WAS DUE TO THE TRANSMISSION FAILING AND NEEDED REPLACING THROUGH WARRANTY. THEY ALSO TOLD US MY AUTOMOBILE WAS SHAKING WHEN BRAKING BECAUSE IT NEEDED NEW BRAKES, WHICH WERE NOT COVERED BY WARRANTY. I DECLINED THE REPLACEMENT SERVICE FOR THE BRAKES DUE TO THEIR EXCESSIVE FEES UPWARD OF $800. WE PICKED UP OUR VEHICLE ON JUNE 25, 2019, AFTER THE TRANSMISSION ISSUE WAS ADDRESSED. WE THEN VISITED AN AUTO BRAKE VENDOR AND THEY INFORMED US OUR BRAKES WERE STILL GOOD AND DIDN'T NEED REPLACING, NOT WHAT THE DEALER TOLD US. SO WE DROVE OUR CAR FOR 2 MONTHS WITH AN UNKNOWN SHAKING WHEN BRAKING. COME AUGUST WE BEGIN TO NOTICE THE VEHICLE JOLTING A BIT AGAIN WHEN ACCELERATING. ON AUGUST 28, 2019, WHILE DRIVING THE VEHICLE WITH MY 4 KIDS IN IT AFTER SCHOOL, THE BRAKES GAVE OUT IT; TOOK ME PRESSING THE PEDAL TO THE BOTTOM TO FINALLY GET THE CAR TO STOP, NEARLY MISSING THE CAR IN FRONT OF US. I PULLED OVER IMMEDIATELY AND CALLED THE DEALER BECAUSE I KNEW THIS WAS NOT A SIMPLE BRAKE PAD ISSUE. THE DEALER TOLD ME TO TAKE THE CAR TO THEM IMMEDIATELY. WHEN I ARRIVED THE SERVICE ATTENDANT INFORMED US THAT THE VEHICLE NEEDED TO BE INSPECTED WHICH WOULD PROBABLY NOT BE UNTIL THE FOLLOWING DAY SINCE IT WAS LATER IN THE AFTERNOON. THE FOLLOWING DAY I WAS INFORMED BY THE DEALER THAT THE VEHICLES BRAKE BOOSTER HAD FAILED AND THAT THE TRANSMISSION AND ENGINE HEAD BOLTS WERE BROKEN. HOW IS IT THAT THE TRANSMISSION HEAD BOLTS WERE BROKEN WHEN THEY HAD JUST RECONSTRUCTED IT 2 MONTHS PRIOR AND WHY WAS THE BRAKING ISSUE NOT CORRECTLY DIAGNOSED DURING THAT SAME JUNE VISIT INSTEAD OF TRYING TO SELL ME OVERPRICED BRAKES AND PUTTING MY FAMILY IN DANGER.

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RIGHT FRONT SEAT ACTIVE HEADREST DEPLOYED WITH A LOAD BANG WHILE VEHICLE WAS IN MOTION ON A STATE ROAD. THE INTERIOR OF THE ACTIVE HEADREST HAD BROKEN PIECES, SO IT CANNOT BE RESET.

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IN JUNE THE ENGINE HAD TO BE REPLACED IN MY VEHICLE. IN MAY, THE OIL CONTAINER WAS REPLACED. NOW IN SEPTEMBER THE TRANSMISSION IS BEING REPLACED. LAST YEAR SOMETIME, THERE WERE ELECTRICAL ISSUES ADDRESSED. NOW THE AIR CONDITIONING IN THE BACK OF THE VEHICLE DOES NOT WORK. IT SEEMS WE ARE TOTALLY REBUILDING THE CHRYSLER TOWN & COUNTRY 2015 ALL AT SUBSTANTIAL COSTS TO ME. WHILE THEY ARE PUTTING IN A NEW TRANSMISSION, THEY TELL ME THAT THEY ARE TOO BUSY TO CHECK THE ELECTRICAL ISSUE AND THE AIR CONDITIONING TROUBLES. YET I WAITED FOR NEARLY A MONTH FOR A WESTCHESTER DEALER TO REPLACE THE ENGINE AND THEY DID NOT HONOR MY ADDITIONAL INSURANCE BY GIVING ME A RENTAL VEHICLE - SO I HAD NO TRANSPORTATION. I HAVE HAD A HORRIBLE TIME WITH THE TROUBLES, INCONVENIENCES AND COSTS. DON'T I HAVE ANY RIGHTS HERE? I WAS DRIVING MY VEHICLE ON NARROW STREETS IN A BUSY RESORT AREA - THANK GOD IT WAS VERY EARLY IN THE MORNING BECAUSE THE CAR JUST STOPPED RUNNING WITH NO WARNING. THIS TURNED OUT TO BE TRANSMISSION ON SUNDAY MORNING LABOR DAY WEEKEND! I AM STILL IN THE RESORT AREA PAYING FOR HOUSING WHILE THEY "FIX" MY TRANSMISSION. PARTS WERE TO ARRIVE YESTERDAY SEPT 10TH BUT DIDN'T ARRIVE UNTIL EARLY THIS EVENING. THEY ARE NOT SURE THEY CAN HAVE IT FIXED BY FRIDAY SEPT 13, 2019. LAST SUMMER THE ELECTRICAL STABILITY WENT BONKERS. THAT WAS ANOTHER ISSUE. ALSO MY VEHICLE KEEPS GOING DOWN IN VALUE. I OWE MORE ON IT THAN IT IS NOW WORTH. DOCUMENTATION IS WITH MY VEHICLE WHICH IS CURRENTLY UNDERGOING TRANSMISSION REPAIRS. THAT IS DOCUMENTATION OF ALL OF THESE REPAIRS SINCE MAKING THIS PURCHASE LESS THAN 18 MONTHS AGO.

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1) THE AUTOMATIC TRANSMISSION IS JERKING WHEN IT SWITCHES TO ANOTHER GEAR AT SPEEDS LESS THAN ABOUT 40 MPH. 2) THE BACK UP CAMERA STOPPED WORKING RIGHT AT 35,000 MILES.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING THROUGH MOUNTAINOUS ROADS, THE CRUISE CONTROL WOULD NOT PROPERLY OPERATE. THE VEHICLE WAS TAKEN TO MOORE CHRYSLER JEEP FIAT (8600 W BELL RD, PEORIA, AZ 85382, (800) 757-0140) WHERE IT WAS DIAGNOSED THAT THE CRUISE CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

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TRANSMISSION JERKS AFTER JUST 5-10 MINUTES OF RUNNING THE VEHICLE. IN HEAVY STOP AND GO TRAFFIC, IT JERKS AND TREMBLES, THEN SHUTS DOWN AFTER STOPPING. THIS IS STILL HAPPENING EVEN TWO MONTHS AFTER IT WAS REPAIRED BY THE DEALER.

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THE CINCH MOTOR STARTED VIBRATING LIKE A JACKHAMMER WHENEVER THE BACK PASSENGER DOOR WOULD SLIDE CLOSED WHILE THE VEHICLE WAS STATIONARY. AFTER LESS THAN A WEEK OF THIS THE DOOR REFUSED TO OPEN AT ALL.

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THE TRANSMISSION PUMP NEEDS TO BE REPLACED ONLY A YEAR AFTER THE TRANSMISSION ASSEMBLY WAS REPLACED. I WAS DRIVING WHEN THE GEARS KEPT MAKING A WHINING NOISE AND WEREN'T SHIFTING AS EASILY AS BEFORE. ACCELERATION WAS LONGER AND MADE MERGING IN AND OUT VERY DANGEROUS. ACCORDING TO THE CHRYSLER CUSTOMER SERVICE DEPARTMENT, MY VEHICLE DOESN'T QUALIFY FOR A RECALL REPAIR EVEN THOUGH THE PUMP WAS RECALLED FOR THIS VEHICLE TYPE AND YEAR.

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WHILE DRIVING AND AFTER 5 TO 10 MINUTES IT STARTS TO NOT AUTOMATICALLY SHIFT INTO ORHER GEARS AS NORMAL. I FIND THAT THE RPM READINGS ARE BETWEEN 5 AND 6 WHILE THE VEHICLE WILL ONLY GO 30 TO 40 MPH. THIS HAPPENED ON A HIGHWAY WITH MINIMUM SPEEDS AT 55 MPH.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 30 MPH, THE PASSENGER SIDE HEADREST SUDDENLY EXPLODED, INJURING THE PASSENGER ON THE UPPER BACK AND HEAD. THE PASSENGER EXPERIENCED SOME PAIN IN THAT REGION, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 73,203.

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WHEN I BRAKE AT A LIGHT THERE IS A JERKING AND HESITATION.. ONE TIME IT STALLED OUT COMPLETELY RIGHT AFTER BREAKING AT THE LIGHT ON A BUSY CITY STREET

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BODY TRIM PANEL DETACHED FROM THE VEHICLE WHILE DRIVING 50 MPH. THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 61,000.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING 50 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE CONTACT ATTEMPTED TO DEPRESS THE ACCELERATOR PEDAL, BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MANAGED TO DRIVE AT LOW SPEEDS TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER TRAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY OPEN RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. *TT *TR 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

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I OBSERVED THE STEERING CONTROLS WERE NOT WORKING FOR THE RADIO OR ANY OTHER CONTROLS ASSOCIATED WITH THE BUTTONS ON THE STEERING WHEEL WHILE DRIVING TO WORK. I COULD NOT CHANGE THE MENU FOR THE SPEEDOMETER AND OTHER FUNCTIONS WHEN PARKED. I ALSO COULD NOT USE THE HORN AT ALL WHICH I CONSIDER A SAFETY FEATURE. AFTER DOING SOME RESEARCH I FOUND THAT THIS EXACT SAME PROBLEM WAS RECALLED FOR THE GRAND CARAVAN FOR EARLIER MODELS BUT NOT FOR THIS VEHICLE. I MADE AN APPOINTMENT WITH CHRYSLER FOR THE REPAIR BUT THE SOONEST THEY COULD TAKE ME WAS IN APPROXIMATELY A MONTH, AUGUST 14. SINCE I TRAVEL TO AND FROM WORK AT NIGHT ALONE AND WITH THREE YOUNG CHILDREN, I HAD THE REPAIR DONE IMMEDIATELY AT A LOCAL REPUTABLE REPAIR SHOP. THE PART REPLACED WAS THE STEERING WHEEL MODULE AND THE PART ALONE WAS $469 PLUS LABOR. THE TOTAL COST WAS OVER $750 FOR WHICH I HAVE THE REPAIR BILL. THIS IS A FAULTY DESIGN TO A PART THAT IS CLOSED UP IN THE STEERING WHEEL AND HAS FAILED FOR NO APPARENT REASON IN THE SAME MODEL CAR FROM DODGE/CHRYSLER AND FROM WHAT I HAVE READ, JEEP BRAND AS WELL. NOT ACCEPTABLE.

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