What 381 owners told NHTSA about the 2015 Chrysler Town And Country

MY VEHICLE IS A 2015 WITH A LITTLE OVER 87,000 MILES. I JUST HAD THE TRANSMISSION REPLACED FOR THE SECOND TIME SINCE 2017. THE FIRST HAD TO HAVE IT REPLACED IN 2018 AND THEN AGAIN IN JUNE 2020. THERE'S OBVIOUSLY A DEFECT WITH THE POWERTRAIN IN THIS VEHICLE. THIS VEHICLE HAS HAD THREE TRANSMISSIONS IN 5 YEARS. IT IS STILL SPUTTERING AND DOESN'T FEEL RIGHT.

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I WAS DRIVING DOWN THE ROAD AND THE DRIVER'S SIDE HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD. I THOUGHT THE TV FROM THE CEILING HAD FALLEN DOWN AND HIT ME, IT WAS PRETTY HARD. *TR

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 45 MPH, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OFF OF THE ROADWAY AND THE VEHICLE WAS TOWED TO HER RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO JACKSONVILLE CHRYSLER JEEP DODGE RAM LOCATED AT 11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000, WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 102,000.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TRANSMISSION FAILED TO SHIFT AS DESIGNED, WITHOUT WARNING. THE VEHICLE WAS TOWED TO TYSON MOTOR (1 SW. FRONTAGE RD, SHOREWOOD, IL 60404, (815)741-5520), WHERE THE CONTACT WAS PROVIDED AN ESTIMATE OF $6,000 TO REPLACE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,130. *LN CONSUMER STATED VEHICLE NOT LISTED UNDER RECALL LIST.*JB

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THE VEHICLE STALLS AND ALL ELECTRICAL TURNS OFF WHEN DRIVING. WHEN THE VEHICLE IS IN MOTION AND SLOWING DOWN TO MAKE A TURN THE VEHICLE STOPS RUNNING AND THE WHOLE ELECTRICAL SYSTEM TURNS OFF SO THERE IS NO POWER STEERING, NO BRAKES, THE WHOLE ELECTRICAL SYSTEM FAILS. THE STABILITY CONTROL LIGHT COMES ON AFTER A FEW SECONDS AND STAYS ON UNTIL YOU PULL OVER TURN THE KEY OFF AND THEN BACK ON. THE VEHICLE RESTARTS AFTER YOU DO THIS BUT IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. *TR

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MY WIFE WAS DRIVING HOME ON THE HIGHWAY, WHEN THE TRANSMISSION STARTED MAKING A WHINING NOISE AND WOULD BARELY MOVE, SO I CHANGED THE FILTER AND FLUID, HELPED FOR ABOUT 500 MILES, THEN DID IT AGAIN, SO I REPLACED THE FILTER AND FLUID AGAIN, AND SAME THING, STARTED DOING IT AGAIN AROUND 500 MILES. *TR

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WHEN I DRIVE IN HIGHWAY AND TRYING TO A FULL STOP BECAUSE OF TRAFFIC THE CAR SHUTS OFF . IN THE STOP SIGN WHEN I MAKE FULL STOP THE CAR JUMPING LOOKS LIKE THE GEAR IS NOT GOING DOWN. EVEN WHEN I DRIVE UP HILL THE GEAR IS NOT GOING UP. *TR

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE CRUISE CONTROL FAILED TO DEACTIVATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT AN INVERTED Z WAS DISPLAYED ON THE INSTRUMENT PANEL. AN UNKNOWN DEALER IN BARTOW, FLORIDA WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT THE FAILURE WAS MORE EVIDENT DURING INCLEMENT WEATHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.*DT*JB

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MY VEHICLE WAS STRUCK ON THE REAR PASSENGER DOOR BY ANOTHER VEHICLE TRAVELING ROUGHLY 45-50MPH, MY VEHICLE WAS TRAVELING ROUGHLY 25-30MPH ON A CITY STREET. MY VEHICLE SUSTAINED MAJOR DAMAGE, INCLUDING THE BACK WINDOW SHATTERING AND GLASS SHARDS FILLING THE CAR. NONE OF THE AIRBAGS DEPLOYED. AS A RESULT, I HAD CUTS FROM GLASS, AS WELL AS A CONCUSSION.

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THE TRANSMISSION HAS BEEN SLIPPING AND ALSO SOMETIMES WHEN I ACCELERATE IT STICKS IN 2ND GEAR AND THEN HAVE TO PULL OVER AND SHUT OF CAR THE START AND THE PROBLEM GOES AWAY. I KNOW THERE WAS A RECALL FOR 2015 CHRYSLER TOWN AND COUNTRY'S AND FEEL MINE WAS MISSED IN THE RECALL. I WOULD LIKE THIS INVESTIGATED.

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OPEN AIR BAGS FRONT DRIVER FACE AND KNEE PLUS FRONT PASSENGER AIR BAG OPEN AT SPEED 0000 ON HWY STOP AND GO TRAFFIC

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CAR WONTS START HAS A FLASHING CHECK ENGINE LIGHT AND A LIGHTING BOLT ON CAR HAS DON'T THIS LIKE 10 TIMES NOW. I HAVE RESEARCHED AND I SEEN THEY HAD A PROBLEM WITH THIS SAME PROBLEM ONCE BEFORE.

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THE PASSENGER DOOR LOCK ACTUATOR DOES NOT FUNCTION CORRECTLY AND DOES NOT RELIABLY LOCK THE DOOR. THIS STARTED ON 12/02/2019 AND THE VEHICLE HAD ONLY 35000 MILES ON IT. DOORS THAT DO NOT LOCK WHEN THE VEHICLE IS IN MOTION IS AN EXTREME DANGER AND SHOULD BE RESOLVED BY CHRYSLER.

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A/C EVAPORATOR FAILURE AT 85,148 MILES. A/C REFRIGERANT LEAK THROUGHOUT THE ENTIRE FRONT CABIN. REPLACED WITH A NEW FACTORY A/C EVAPORATOR, SERVICED AND REPLACED WITH NEW A/C REFRIGERANT. FAILURE AGAIN AT 87,200 MILES. POTENTIALLY FAULTY DESIGN IN A/C EVAPORATOR.

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DRIVERSIDE PASSENGER DOOR LOCK ACTUATOR FAIL. DOOR WILL NOT OPEN STUCK IN THE LOCKED POSITION. IT WILL NOT OPEN MANUALLY EITHER. VEHICLE WAS IN THE PARKED POSITION. WENT TO OPEN IT AND IT WOULD NOT OPEN AT ALL HAD TO HAVE THE KIDS GETS OUT ON OTHER SIDE.

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I HAVE MY CAR FOR 2 YEARS , IT DRIVE FINE AND YET I HAVE AN ENGINE LIGHT ON ALL THE TIME, TRANSMISSION IS VERY GOOD AND SO IS THE ENGINE, MY CAR WAS CHECKED SEVERAL TIME BY MECHANIC AND NO PROBLEM HAS BEEN DETECTED . YET THE ENGINE LIGHT IS STILL ON CANNOT PASS INSPECTION

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FAULTY TIPM, RESULTING IN ENGINE TO STOP RUNNING WHILE VEHICLE WAS IN MOTION, THEN COULD NOT RESTART.

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WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVERS SIDE HEADREST UNEXPECTEDLY BURST APART. IT SEEMS THAT THE PLASTIC PIECE INSIDE DESIGNED TO HOLD THE SPRING MECHANISM IN THE SAFETY RESTRAINT SYSTEM BROKE.

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I HAVE STARTED HAVING PROBLEMS WITH THE DRIVERS SIDE HEAT NOT WANTING TO WARM UP WHILE THE PASSENGER SIDE STILL GETS HOT. AFTER A WHILE OF LETTING THE HEAT RUN ON DEFROST YOU CAN TURN THE HEAT TO THE VENTS AND THE DRIVERS SIDE WILL BE LUKE WARM WHILE THE PASSENGER IS STILL HOT.

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I WAS DRIVING ON THE INTERSTATE WHEN I FELT ISSUES WITH THE TRANSMISSION AND SMELT SOMETHING BURNING. I WAS FORTUNATE THAT THERE WAS A REST AREA NEARBY AND PULLED OFF THE HIGHWAY TO INSPECT. WHEN I PULLED INTO THE PARKING SPOT, I DID NOT NOTICE ANY PUDDLES ON THE GROUND. BY THE TIME I GOT OUT OF THE CAR, THERE WAS A HUGE PUDDLE OF OIL ON THE GROUND AS WELL AS I COULD SEE OIL DRIPPING FROM UNDERNEATH THE VAN. I IMMEDIATELY TOOK IT TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PUMP FAILED REQUIRING REPLACEMENT OF THE ENTIRE TRANSMISSION.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO STEPHEN WADE CHRYSLER JEEP DODGE RAM (855-227-3516, LOCATED AT 1724 HILTON DR, ST. JOHN, UTAH 84470) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

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THIS VEHICLE WAS DRIVEN BY MY WIFE WITH MY KIDS INSIDE THE VEHICLE. ALMOST CAUSING A ACCIDENT WHICH NOW CONCERNS ME FOR THE SAFETY OF MY FAMILY. THE GEARS ON THIS VEHICLE STOP FUNCTIONING OUT OF NOWHERE. I'M CONFUSED ON HOW A VEHICLE LIKE THIS WHICH IS SUPPOSE TO BE RELIABLE ESPECIALLY TO FAMILIES THAT TRAVELS IN THESE VEHICLES. THIS VEHICLE IS ONLY 4 YEARS OLD AND ONLY HAS AROUND APPROXIMATELY 60,000 MILES. THIS SHOULD NEVER HAPPEN TO THIS VEHICLE UNLESS IT IS PART OF THIS RECALL. IT HAS NOT BEEN DRIVEN THAT LONG AND STILL HAS LOW MILES. PLEASE HELP ME TO FIX THIS PROBLEM AND GET MY FAMILY TO FEEL SAFE AGAIN IN OUR VEHICLE. THANKYOU

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SLIDING DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO COURTESY FORD (3533 N VERMILION ST, DANVILLE, IL 61832) WHERE IT WAS DETERMINED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

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WILL NOT SHIFT PROPERLY

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IN MAY 2018, MY VAN LOST ALL POWER WHILE DRIVING ON THE FREEWAY. I WAS ACCELERATING, AND HAD COMPLETE LOSS OF VEHICLE POWER BUT MAINTAINED ELECTRICAL (LIGHTS/RADIO). MY CAR WAS TOWED AND I HAD A DIAGNOSTIC PERFORMED. I HAD THE TOTAL INTEGRATED POWER MODULE REPLACED (TIPM). RECENTLY I HAVE EXPERIENCED INTERMITTENT ISSUES SUCH AS WINDSHIELD WIPERS ACTING UNCONTROLLABLE, RADIO NOT FUNCTIONING AT PERIOD OF TIMES. JUST LAST NIGHT (NOVEMBER 2019) MY CAR LOST ALL POWER AGAIN WHILE DRIVING AND I ENDED UP ON THE SIDE OF THE FREEWAY YET AGAIN. THE SAME THING HAPPENED, THE ACCELERATOR WAS PRESSED AS I WAS DRIVING ON THE FREEWAY AND THE RPM JUST DROPPED STRAIGHT TO 0. I SOON LOST MY POWER STEERING BUT WAS STILL ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. I STILL HAD LIGHT/RADIO FUNCTION. THE CAR WOULD NOT RESTART. I HAD IT TOWED AND IT IS MY TIPM YET AGAIN.

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