What 381 owners told NHTSA about the 2015 Chrysler Town And Country

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLING AT A DRIVE THRU, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO RESPOND. THE DRIVER STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO DRIVE TO A NEARBY PARKING LOT AND PARK THE VEHICLE. THE DRIVER CALLED THE CONTACT SO HE COULD CONTINUE DRIVING THE VEHICLE TO THEIR RESIDENCE. THE CONTACT STATED HE THEN EXPERIENCED THE FAILURE HIMSELF AND ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT CALLED ARRIGO CHRYSLER DODGE JEEP RAM SAWGRASS LOCATED AT 5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

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THE DRIVERS SIDE REAR SLIDING DOOR (AUTOMATIC) DOES NOT FULLY LATCH, ESPECIALLY DURING HOT DAYS. IT CONTINUES TO TRY AND FULLY LATCH UNTIL I MANUALLY CLOSE IT BY HITTING THE AREA WHERE THE LATCH IS WITH A HIP OR FIST. AT TIMES IT WILL SET OFF THE ALARM WHILE STATIONARY IF THE DOORS ARE LOCKED AS THE DOOR WILL EVEN ATTEMPT TO OPEN ON IT'S OWN. BASED ON OTHER REPORTS I'VE READ OF PEOPLE HAVING THIS SAME PROBLEM, THEIR DOORS HAVE EVEN UNLATCHED WHEN DRIVING. THIS IS A MAJOR CONCERN AS IT POSES A SAFETY HAZARD AND BASED ON RESEARCH I'VE CONDUCTED IT'S A KNOWN PROBLEM FOR THIS MODEL YEAR. PLEASE SEND TO CHRYSLER. THANK YOU!

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DRIVER SEAT ACTIVE HEADREST DEPLOYED WHILE PARKED OVERNIGHT. THE PLASTIC BRACKET THAT HOLDS THE SPRING-LOADED RELEASE IN PLACE BROKE.

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WE WERE IN THE VAN THAT THE PASSENGER FRONT HEADREST JUST SHOT OUT AND ALMOST HIT MY WIFE IN THE HEAD. TOOK TO THE DEALER AND FOUND THEY WANTED OVER 800 FOR A NEW HEADREST. I FEEL LIKE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

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PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

NHTSA ODI 11344207

MY CAR WAS TOWED TO THE DEALERSHIP ON JULY 7, 2020 BECAUSE IT WOULD NOT START OR RESPOND TO ANYTHING. I WAS TOLD THE BATTERY NEEDED TO BE REPLACED AND WAS CALLED TO PICK THE CAR UP ON JULY 10, 2020. WHEN GETTING IN THE VEHICLE, I NEEDED TO ADJUST MY HEAD REST. I COULDN'T GET IT TO WHERE I COULD BE COMFORTABLE AND RECLINED THE SEAT TO KEEP MY NECK FROM BUMPING THE HEAD REST. AFTER 2 WEEKS OF THIS, I WAS PUTTING STUFF ON THE FLOOR BEHIND THE SEAT, LOOKED UP AND SAW THAT THE HEAD REST WAS POPPED OUT. I TRIED TO PUT IT BACK AND IT WOULD NOT BUDGE. AFTER RESEARCHING THIS ONLINE, I FOUND A LOT OF REPORTED INSTANCES OF THIS TYPE OF HEAD REST DEPLOYING WHEN THE CAR WAS PARKED OR WHILE IDLE. THERE ARE YOUTUBE VIDEOS SHOWING HOW TO RESET THE HEAD REST. WHEN I TOOK IT TO THE DEALERSHIP, THEY SAID MY HEAD REST WAS BROKEN AND WOULD REQUIRE REMOVING THE SEAT TO REPLACE IT WITH A NEW ONE FOR OVER $900. THE PASSENGER SIDE HAS THE SAME TYPE OF HEAD REST. IT COULD DEPLOY AT ANY TIME. I DON'T FEEL SAFE DRIVING THIS CAR. THE DEALERSHIP LEFT A VOICE MESSAGE SAYING MY WARRANTY HAS EXPIRED AND THAT I AM RESPONSIBLE FOR GETTING IT FIXED. I BOUGHT THIS VEHICLE USED WITH UNDER 16,000 MILES ON IT. IT NOW HAS UNDER 41,000 MILES ON IT. IT PASSED INSPECTION. AT NO TIME WAS I INFORMED OF A PROBLEM WITH THESE HEAD RESTS, BUT THERE IS A LOT OF DETAILED INFORMATION ABOUT THESE HEAD RESTS MALFUNCTIONING. THEY ARE ON MANY CHRSYLER, DODGE AND JEEP MODELS BETWEEN 2011 TO 2018 GIVE OR TAKE A YEAR. MY CAR WAS FINE WHEN I LAST DROVE IT, BUT IT WAS NOT FINE WHEN I PICKED IT UP. THERE IS NO INDICATION OF WHAT TRIGGERED THIS. ONLY ONE OF THE TWO FRONT HEAD REST DEPLOYED. I BELIEVE A SAFETY RECALL COULD SAVE LIVES AND SERIOUS INJURIES FROM HAPPENING. I BELIEVE THE MANUFACTURER HAS KNOWN ABOUT THIS DEFECT FOR QUITE SOME TIME AND FAILED TO INFORM THE CONSUMERS WHO OWN VEHICLES WITH THESE SPECIFIC HEAD RESTS.

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WHILE MOVING THE FRONT PASSENGER SEAT BACKWARD, THE ACTIVE HEAD RESTRAINT ON THE FRONT PASSENGER SIDE SET OFF. WHILE LOOKING INSIDE THE HEADREST, BROKEN PLASTIC WAS OBSERVED. THE VEHICLE WAS STATIONARY (IN PARK AND TURNED OFF) AT THE TIME OF INCIDENT.

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THE PASSENGER SIDE SLIDING DOOR ACTUATOR IS GOING BAD AND IS FAILING TO UNLOCK MAKING THIS VEHICLE HAZARDOUS FOR MY CHILDREN WHO SIT IN THE BACK SEAT. WHEN THE ACTUATOR FAILS, THE DOOR WILL NOT UNLOCK AND SUBSEQUENTLY WILL NOT OPEN MAKING EXITING THE VEHICLE IN AN EMERGENCY MUCH MORE DIFFICULT FOR REAR SEAT PASSENGERS.

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WHILE CAR WAS PARKED. ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY FOR NO REASON. NO SUDDEN STOP OR COLLISION OF ANY KIND.

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THE HEADREST ON THE PASSENGER SIDE OF THE VEHICLE SPONTANEOUSLY DEPLOYED WITHOUT WARNING WHILE I WAS DRIVING ONE DAY. THERE WAS NO ACCIDENT, SUDDEN STOP, OR ANYTHING OF THE SORT. IT SIMPLY OCCURRED WHILE DRIVING. THANK GOD NO ONE WAS RIDING IN THE PASSENGER SEAT AT THE TIME. AFTER IT HAPPENED, MY HUSBAND AND I LOOKED UP THIS ISSUE ONLINE AND DISCOVERED HUNDREDS OF FOLKS THAT STATED THE EXACT SAME THING HAPPENED TO THEM IN THEIR CHRYSLER VEHICLES. THIS HEADREST IS SUPPOSED TO BE A SAFETY FEATURE (WHICH WE KNEW NOTHING ABOUT), BUT IT SEEMS TO BE THE EXACT OPPOSITE. THE PLASTIC HOLDING THE PIN IN PLACE SIMPLY BROKE. THERE IS NO WAY TO PUSH THE HEADREST BACK TOGETHER, SO NOW IT IS SITTING DEPLOYED CAUSING THE PASSENGER'S HEAD TO BE PUSHED FORWARD.

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I WAS DRIVING ON A SIDE STREET AT APPROXIMATELY 20MPH WHEN A VERY LOUD NOISE AND IMPACT TO THE BACK OF MY HEAD HAPPENED. I SWERVED AND SLAMMED THE BRAKES. AFTER I WAS STOPPED, I PUT THE VEHICLE IN PARK TO INVESTIGATE THE SITUATION. MY AHR (ACTIVE HEAD REST) HAD SPONTANEOUSLY DEPLOYED. I WAS NOT IN AN ACCIDENT. THE DEPLOYMENT STRUCK THE BACK OF MY HEAD WITH SUCH FORCE THAT IT SENT ME FORWARD. I INSTANTLY GOT A HEADACHE AND LASTED FOR 3 DAYS.*DT CONSUMER STATED HER HEAD "POPS" IF SHE IS STILL FOR A LONG PERIOD OF TIME AND MOVE FORWARD/DOWN.*JB

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AIR CONDITIONING BLOWING HOT AIR. DEFECTIVE PARTS ARE LOCATED IN REAR ON DRIVERS SIDE. COST TO REPAIR FROM $1 -4800

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I WAS DRIVING DOWN A CITY STREET AND THE DRIVER'S SIDE HEADREST SPONTANEOUSLY DEPLOYED FORCING MY NECK AND HEAD FORWARD CAUSING WHIPLASH,HEADACHES AND NECK PAIN. I THOUGHT SOMETHING EXPLODED IN THE BACK OF MY VAN.*DT CONSUMER STATED LOCAL DEALER WAS CONTACTED BUT WERE OF NO HELP.*JB

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I WAS DRIVING AT 45 MPH WITH MY ADULT DAUGHTER IN THE PASSENGER SEAT. SHE HAD HER SEAT BELT ON AND WITHOUT ANY WARNING, COLLISION OR TURNING MOTION THE PASSENGER SEAT HEADREST EXPLODED HITTING HER IN THE HEAD. BECAUSE OF THE SAFETY OF MY FUTURE PASSENGERS I SECURED AN APPOINTMENT AT GALEANA CHRYSLER DEALERSHIP IN FORT MYERS, FLORIDA. ON 3/11/20 I PURCHASED A NEW HEADREST AT A COST OF $683.73 AND HAD IT INSTALLED ON 3/25/20 FOR AN ADDITIONAL COST OF $155.28. AT MY ORIGINAL VISIT TO THE DEALERSHIP ON 3/11/20 I CALLED THE CHRYSLER REIMBURSEMENT CENTER (TALKED TO MEGAN) AND SHE SAID THE COST WOULD BE PAID BY CHRYSLER DUE TO THE SAFETY ISSUE. ON 6/22/20 WE RECEIVED OUR REJECTION FOR REIMBURSEMENT FROM MOI A REIMBURSEMENT SPECIALIST AT CHRYSLER. OUR CASE NUMBERS AT CHRYSLER WERE 75899352 AND 76536023 . TWO CASE NUMBERS WERE ASSIGNED BECAUSE THEY LOST THE FIRST ONE. MY FIRST CONCERN IS THE SAFETY OF MY PASSENGERS AND MYSELF. THIS WAS NOT COSMETIC BUT A SAFETY ISSUE THAT SHOULD BE THE RESPONSIBILITY OF CHRYSLER. THANKING YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.

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DOOR LOCK BUZZES WHEN OPENING LOCKS ON AUTOMATIC LOCK. PASSENGER SIDE SLIDING DOOR. CAR IS STATIONARY, PARKED AND OPENING DOORS WHILE LOCKED.

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RADIO/DVD DON'T WORK OUT NOWHERE .. START WORKED STAYS ON FOR A FEW SECONDS THEY GOES OFF..

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WHILE DRIVING ON THE FREEWAY THE ACTIVE HEAD RESTRAINT DEPLOYED. THERE WAS NO IMPACT, JUST DEPLOYED WITHOUT CAUSE.

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RIGHT SLIDING DOOR IS MAKING AND BUZZING SOUND THIS CAUSES AN ISSUE WITH UNLOCKINH THE DOOR.

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DRIVER HEADREST EXPLODED WHILE DRIVING.

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ACTIVE HEADREAST HAS DEPLOYED DUE TO BROKEN PLASTIC MOUNT FOR RETAINING PIN. VEHICLE WAS STORED IN CARPORT WHEN MALFUNCTION OCCURRED. *TR

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WHILE DRIVING AT APPROXIMATELY 25 MPH, I LOST ALL POWER TO ENGINE. NO POWER STEERING, NO BRAKES, NO ABILITY TO A ACCELERATE. I WAS ABLE TO PUT FLASHERS ON AND PULL OFF MAIN ROAD. I TURNED IGNITION OFF AND WAS ABLE IMMEDIATELY RESTART IT. TWO DAYS PRIOR, VAN WOULDN'T START AND HAD TO BE JUMP STARTED. INTERIOR LIGHTS STILL WORKED BUT NO POWER WAS GETTING TO IGNITION. *TR

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ALL OF THE SUDDEN MY VAN SLIPPED AND WENT FORWARD AFTER HAVING IT LOOKED AT MY TRANSMISSION FLUID AFTER ONLY 64000 WAS COMPLETELY BLACK AND HAVE 4 BROKEN ALUMINUM PIECES IN IT. SO THAT'S GOING TO BE AN EXPENSIVE FIX. THE VAN IS A 2015. ONLY 5 YEARS OLD. IT SHOULD NOT BE HAVING THIS PROBLEM. *TR

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AFTER SITTING AT A STOP AT A DRIVE THRU SERVICE, THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHEN STEPPING ON THE GAS. TURNED THE CAR OFF AND REGAINED CONTROL. DROVE FOR AWHILE AND THE TRANSMISSION STARTED SLIPPING AND THEN WOULD LOSE COMPLETE ABILITY TO ACCELERATE. THE LOSS OF POWER WOULD CAUSE THE CAR TO COME TO A STANDSTILL WITH TRAFFIC HAVING TO DEAL WITH MY NON MOVING CAR IN THE MIDDLE OF TRAFFIC. ENGINE BEGAN TO WHINE ALSO. I TURNED THE CAR OFF AND WOULD REGAIN CONTROL FOR A SHORT WHILE UNTIL IT WOULD HAPPEN ALL OVER AGAIN. TOOK IT INTO A MECHANIC AND WAS TOLD IT WAS THE TRANSMISSION PUMP. IT IS RECALLED ON OTHER VEHICLES OF THE SAME MAKE AND MODEL AND YEAR BUT IT IS NOT COVERED ON MINE. THIS WAS THE FIRST REPAIR TO ANY NON BODY PART OF THE VEHICLE. ALL FLUID CHANGES AND REGULAR PREVENTIVE MAINTENANCE WERE KEPT UP TO DATE. IT'S WORRISOME THAT THE TRANSMISSION FAILED SO EARLY ON SUCH A NEW VEHICLE. *TR

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WHEN DRIVING ON THE FREEWAY IN HEAVY TRAFFIC MY HEADREST DEPLOYED AND HIT MY HEAD WITH SUCH A FORCE THAT MY GLASSES FELL DOWN TO THE FLOOR OF THE VAN. MY EYESIGHT IS PRETTY BAD AND I HAD TO CONTINUE DRIVING ON THE FREEWAY UNTIL THE NEXT EXIT WITH LIMITED VISION BECAUSE I WAS UNABLE TO PICK UP THE GLASSES FROM THE FLOOR WHILE DRIVING ON THE FREEWAY. THIS WAS AN EXTREMELY DANGEROUS SITUATION*DT MANUFACTURER AND DEALER HAVE NOT BEEN CONTACTED. CONSUMER IS HAVING NECK PAIN AND HEADACHES AS WELL AS DIZZINESS. *JB*DT CONSUMER WENT TO THE DOCTOR 3 TIMES AND WAS GIVEN PAIN MEDICINE. MANUFACTURER WAS NOT CONTACTED.*JB*DT*DT*AS *TR

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PASSENGER SIDE SEAT HEADREST DEPLOYED/EXPLODED FOR NO APPARENT REASON WHILE PASSENGER WAS IN SEAT. THE VEHICLE WAS IN MOTION, MOVING AROUND 40 MPH ON SMOOTH STATE/US HIGHWAY WITH NO CHANGE IN SPEED AND NO COLLISION. IT JUST DEPLOYED ON ITS OWN FOR NO REASON. *TR

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