What 80 owners told NHTSA about the 2014 Volkswagen Cc

Unknown Discovered this vehicle at abandon home.

NHTSA ODI 11688261

See attached document for complaint.

NHTSA ODI 11623660

The contact owns a 2014 Volkswagen CC. The contact stated while driving 30 MPH, the air bag warning light illuminated. Additionally, the steering wheel control buttons and the horn became inoperable. The contact related the failure to NHTSA Campaign Number: 15V483000 (Air Bags). The local dealer was contacted and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 50,000.

NHTSA ODI 11574118

Hi, I’ve had my turbocharge replaced in October of 2020 at the Volkswagen dealership in Wichita, KS. Just recently my car started driving funny again such as not accelerating like it should with a slight whining noise. I can only get up to 25-30 mph then the whining noise starts up to where I have to take my foot off the gas, let my speed drop itself then proceed to accelerate again which is very dangerous. Since I had already experienced this problem not even 3 years ago I knew but I still went to get the car diagnosed and again it is the same exact problem not even 3 years later.

NHTSA ODI 11534389

The clockspring on my vehicle is out. I know this has been a MAJOR issue and recalls with my make and model of cars (Volkswagens). It is not fair that all models and makes are not included in the clockspring recall. This is a major safety issue with the airbag and horn not working.

NHTSA ODI 11527830

I had to replace the engine coil packs/spark plugs 4 times in the last year. This is not normal and a complaint amongst Volkswagens.

NHTSA ODI 11527833

The Trunk wiring harness is not working. Trunk and back up camera wont work. After research I see this is a common issue. Should be a recall.

NHTSA ODI 11527836

Error code P2015 was generated which is the air intake manifold. Volkswagen mechanic said we shouldn't drive very much due to it could get worse. Replacement would cost $1812.50, local shop charged $893.00. Volkswagen has since issued a extended warranty which my vehicle falls under but I'm getting push back on being reimbursed. What are my options?

NHTSA ODI 11491637

Airbag non deployment after 2 service recalls. I don’t feel safe driving my children around in a car that is not equipped for safety. Fuel pump control module is not working probably even after service recall. Engine malfunctioning.

NHTSA ODI 11470332

The airbag light went off in the instrument cluster. I hear what sounds like a disconnected cable rubbing against the steering wheel whenever I try to make a turn. All buttons in the steering wheel are non functional after the incident. Really concerned if the airbag won’t deploy and cause fatal or deadly injuries in case of crash. I don’t feel safe driving it in this condition.

NHTSA ODI 11462892

The contact owns a 2014 Volkswagen CC. The contact stated while driving at an undisclosed speed, the steering became inoperable. The vehicle was taken to the local dealer where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired but there was an abnormal rattling noise detected. The contact stated that while driving, the vehicle shifted hard. The steering wheel was loose. The air bag warning light was illuminated. The vehicle was taken to the same dealer where it was diagnosed that the motor mount bolt had detached from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 80,000.

NHTSA ODI 11461680

The contact owns a 2014 Volkswagen CC. The contact stated that recently the trunk lid started failing to open as needed. The contact stated there was no warning light illuminated. The contact stated that there was a clicking sound coming from the trunk release switch located on the driver’s side. The vehicle was not taken to be diagnosed or repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 35,000.

NHTSA ODI 11452754

My airbag light is on once again and I have only had the recall replaced once never had the second so some shop has scammed that they replaced it. I need it fixed

NHTSA ODI 11445458

Wiring harness 3C8-971-182-J yielded multiple wire breaks with exposed copper ends near harness couplers. Wiring is for rear lights and camera mounted on trunk hood. Some rear lights failed to light. Picture is available. Have noticed multiple issues of same on internet with identical breakage.

NHTSA ODI 11432112

The contact owns a 2014 VOLKSWAGEN CC. The contact stated that initially the back over prevention camera no longer operated as needed. Over time, the trunk could not be opened from outside the vehicle. The trunk could be opened using the button inside the vehicle or the key fob. The contact also mentioned that the driver’s side rear reverse light would intermittently remain illuminated with a warning message on the instrument panel. The contact had taken the vehicle to a dealer and was informed that there was a defective wiring harness that caused the failure. The contact declined to repair the vehicle out of pocket. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 96,000. Vin was not available.

NHTSA ODI 11429417

DRIVING ON THE INTERSTATE I HEARD A LOUD BANG SOUND LIKE A GUNSHOT. I LOOK UP AND GLAS WAS ALL OVER ME. HOW IS THAT POSSIBLE WHEN MY SUNROOF IS CLOSE.

NHTSA ODI 11353119

VEHICLE TRUNK LIGHT INDICATOR SHOWS THAT VEHICLE TRUNK IS OPEN. INTERMITTENTLY TURNS OFF THEN COMES BACK ON. TRUNK INTERIOR LIGHT STAYS ON. THIS WILL DRAIN CAR BATTERY IF LIGHT ISN'T UNPLUGGED LEAVING PEOPLE STRANDED. THIS SEEMS LIKE IT IS A FAULTY DESIGN ON BEHALF OF VOLKSWAGEN. VOLKSWAGEN SHOULD PERFORM AN ACTION AND REMEDY FOR THE VW CC OWNERS AFFECTED BY THIS PROBLEM. *TR

NHTSA ODI 11331874

BACK UP CAMERA SYSTEM FAULTY PER VOLKSWAGON DEALERSHIPS AND INTERNET- VOLKSWAGON CUSTOMER CARE VIEWS AS A RADIO AND NOT A SAFETY ISSUE.

NHTSA ODI 11256160

DRIVING THE CAR (WHICH WAS PURCHASED 6 MONTHS AGO FROM OUR LOCAL HONDA DEALERSHIP) HONKED THE HORN ON THE CAR COMING HOME FROM PICKING UP THE KIDS FROM SCHOOL. DRIVING THROUGH LOCAL STREETS AND ALL OF A SUDDEN THE AIR BAG SIGN CAME ON. NOW WHEN I TURN CAR ON IT STATES AIRBAG DEFECT AND NONE OF THE CONTROLS WORK ON THE STEERING WHEEL. THE CAR IS MY WIFE'S CAR AND SHE DRIVE MY TWO LITTLE BOYS IN IT DAILY. THE AIRBAG DEFECT WARNING IS CONCERNING ESPECIALLY READING OTHER OWNER'S COMPLAINTS IN REGARDS TO THIS ISSUES.

NHTSA ODI 11252533

STEERING WHEEL CLOCK SPRING BROKE. NO HORN OR FUNCTION BUTTONS WORKING ALONG WITH THE AIRBAG.

NHTSA ODI 11122815

TAKATA RECALL, I HAVE BEEN WAITING FOR THE PART SINCE JULY 2018. THIS IS A SAFETY RECALL AND CURRENTLY I AM TAKING A MAJOR RISK BY DRIVING MY VEHICLE WHICH I NEED TO GET BACK AND FORTH TO WORK. I AM EXTREMELY ANXIOUS AND UPSET AS THE DEALERSHIP HAS BEEN UNABLE TO PROVIDE ME WITH ANY INFORMATION AS TO WHEN THE PART WILL BE AVAILABLE.

NHTSA ODI 11121208

TAKATA RECALL ON NOVEMBER 11, 2017, I TOOK MY CAR TO TONY VOLKSWAGEN IN WAIPAHU, HAWAII TO REPLACE THE TAKATA AIR BAGS. IT TOOK ONE WHOLE YEAR FOR THEIR SERVICE DEPARTMENT TO GET THE PART AND GET BACK TO ME. TERRIBLE SERVICE. ON AUGUST 3RD, 2018, I RECEIVED A TAKATA RECALL AGAIN SAYING IT WAS NOT REPLACED. THE NAME OF THE SERVICE ADVISOR WAS 51448 AARON CHAN FROM TONY VOLKSWAGEN IN WAIPAHU HAWAII. THIS IS MY COMPLAINT. IT WAS NEVER REPLACED IN THE FIRST PLACE. UNETHICAL AND FRAUDULENT!!! I COULD HAVE GOTTEN INTO AN ACCIDENT ALL THIS TIME THINKING IT WAS FIXED.

NHTSA ODI 11118211

TL* TAKATA RECALL. THE CONTACT OWNED A 2014 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL ACROSS THE ROAD AND CRASHED INTO A COUPLE OF TREES IN A NEIGHBOR'S YARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT ONLY THE DRIVER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO THE DEALER (DIEHL AUTOMOTIVE, 258 PITTSBURGH RD, BUTLER, PA 16002, 724-282-8898). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS), WHICH STATED THAT PARTS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11111697

MY VEHICLE START WITH THE PROBLEM AT 33KMILES. NOW I'M AT 37KMILES AND IT'S HAPPENING DAILY. AFTER STARTING THE VEHICLE AND PUTTING IT ON DRIVE, THE BRAKE WILL NOT WORK PROPERLY AND STARTED MAKING A SCREECHING NOISE. ALL OF THE WARNING LIGHTS ON THE DASHBOARD LIT UP, THE MESSAGE CENTER SHOWS ERROR WITH AIRBAG, ABS BRAKE, VEHICLE STABILIZATION...ETC. I AM AFRAID FOR MY LIFE, THIS VEHICLE IS NOT SAFE TO DRIVE. I WOULD STOP AND TURN OFF THE ENGINE AND RESTART THE VEHICLE, SOMETIMES THAT RESET THE LIGHTS AND OTHER TIMES THAT DOES NOT HELP. THE BIGGEST CONCERN IS THE BRAKES NOISES AND THE POWER STEERING GETS UNSTABLE, AND AFRAID THE AIRBAG MIGHT NOT WORK PROPERLY IN CASE OF AN ACCIDENT. I JUST UPDATE THE AIRBAG FROM THE LAST RECALL. I CAN'T DRIVE WITH MY BABY IN THE CAR BECAUSE OF THE ISSUES.

NHTSA ODI 11090202

THE CAR IS STALLING UPON ACCELERATING WHILE IN MOTION AND AT A STOP IT JERKS BACK AND FORTH. THE CAR SHAKES WHEN ACCELERATING AND PUTTERS EVEN WHEN THE CAR IS STATIONARY.

NHTSA ODI 11089215