What 144 owners told NHTSA about the 2014 Nissan Murano Hybrid

I HAVE HAD MY 2014 NISSAN MURANO SINCE NEW. IT HAS BEEN WELL TAKEN CARE OFF THE ENTIRE TIME, YET I CONTINUE TO HAVE ISSUES WITH THE DOOR LOCKS BREAKING. THE RESULT OF THIS BREAKING IS THE THE DOORS CANNOT BE ELECTRONICALLY UNLOCKED EVEN FROM THE INTERIOR UPON TRYING TO DO SO. THIS IS OF CONCERN AS IF THERE WAS EVER AN ACCIDENT IT WHICH I NEEDED TO BE RAPIDLY PULLED FROM MY VEHICLE, A RESCUER WOULD HAVE TO FORCE THEIR WAY IN DELAYING RESCUE. THE MOST RECENT INSTANCE OF THESE BREAKING (07/19/2019) IS THE 6TH OCCURRENCE OF THIS PART BREAKING. THE REPAIR HAS BEEN COMPLETED AT THE SAME DEALERSHIP EACH TIME (PINNACLE NISSAN, SCOTTSDALE AZ). IT IS VERY CLEAR THAT THERE IS A DEFECT PART AT PLAY AND THAT NISSAN KNOWS ABOUT THIS AND CONTINUES TO PUT THESE DEFECTS PARTS IN VEHICLES ENDANGERING PEOPLES LIVES DURING A POTENTIAL RESCUE. I HAD REPORTED THIS DURING THE LAST INSTANCE WITH NO REPLY. I HOPE THIS MATTER IS REVIEWED AND A RESOLUTION MET BEFORE SOMEONE SUFFERS AS A RESULT OF THIS DEFECT.

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TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. JIM KERAS NISSAN (2080 COVINGTON PIKE, MEMPHIS, TN 38128, (901) 373-2800) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC TEST. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNKNOWN.

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POWER STEERING DOES NOT WORK AT LOW SPEEDS (PARALLEL PARKING, LOW SPEED TURNS, 3 POINT TURNS) IN BOTH FORWARD AND REVERSE. POWER STEERING "WHINES" WHILE ACCCELERATING FROM A COMPLETE STOP. VEHICLE HAD APPROXIMATELY 65,500 MILES ON IT WHEN IT STARTED. WAS TOLD BY THE NISSAN TECHNICIAN THAT DID A DIAGNOSTIC THAT IT IS EITHER THE POWER STEERING PUMP OR THE BRACKET.

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THE DRIVER SIDE SUN VISOR WON'T STAY IN THE UP OR DOWN POSITION BUT RESTS RIGHT IN THE MIDDLE OBSTRUCTING MY VIEW OF THE ROAD.

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TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DEERY BROTHER NISSAN OF DUBUQUE (LOCATED AT 600 CENTURY DR, DUBUQUE, IA 52002, (563) 582-7700) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 34674283. THE APPROXIMATE FAILURE MILEAGE WAS 52,200.

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CAR WON'T START. TAKEN TO DEALERSHIP FOUR TIMES IN ONE MONTH AND CONTINUES TO HAVE ISSUES. ORIGINALLY TOLD IT WAS THE IPDM MODULE WHICH WAS REPLACED. ABOUT A WEEK AND HALF LATER THE ENGINE WOULDN'T START AGAIN BUT THE DASHBOARD LIGHTS, RADIO AND HEAT/AIR WOULDN'T SHUT OFF. WAS TOLD THIS TIME THAT IT WAS A FAULTY BATTERY WHICH WAS REPLACED. AFTER PICKING IT UP AND DRIVING LESS THAN 10 MILES AND SITTING FOR A FEW HOURS IT WOULDN'T START AGAIN. EVERY SINGLE LIGHT ON THE DASHBOARD IS ON AND AGAIN THE ENGINE WON'T START OR CUT OFF THE LIGHTS. HAD IT TOWED BACK TO THE DEALERSHIP AND 4 DAYS LATER WAS TOLD THAT IT WAS DUE TO A RUSTY BOLT OF SOME SORT THAT WAS LOOSE AND NEEDED TO BE REPLACED. 2 DAYS LATER IT WOULDN'T START AGAIN. A FEW HOURS LATER THE CAR STARTS BUT THE CHECK ENGINE LIGHT IS ON. CAR WAS TOWED TO DEALERSHIP AGAIN AND IT HAS NOW BEEN FOUR DAYS WITH NO UPDATES FROM THE DEALERSHIP. ALSO - DRIVERS SIDE SUNVISOR IS BROKEN AND WON'T STAY UP WHICH IMPAIRS VISION. AFTER ALL OF THESE TRIPS TO THE DEALERSHIP THEY SAID IT WOULD COST OVER $200 TO FIX. I DIDN'T THINK MUCH OF IT UNTIL I REVIEWED AND NOTICED THAT MANY OTHER HAVE THE SAME ISSUE WITH THE SUN VISORS SO THIS IS NOT AN ISOLATED INCIDENT.

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SUN VISORS BREAK AND FALL DOWN. WILL NOT STAY UP AFFECTS VISION NO RECALL TALKED TO NISSAN DEALER THEY SAID THIS WAS A PROBLEM ACROSS THE BOARD BUT 200 FOR VISOR PLUS LABOR!. CAR UNDER WARRANTY BUT DOES NO COVER THIS. NISSAN NEEDS TO DO A RECALL TO FIX PROBLEM. I HAVE SEEN MANY OTHER OWNERS COMPLAINTS WITH NISSAN.

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DRIVER'S SIDE SUN VISOR WON'T STAY UP. IT DOESN'T MATTER IF THE CAR IS MOVING OR STATIONARY. THIS IS DANGEROUS! THE VISOR OBSCURES VISIBILITY, AND YET WHEN I NEED IT, IT WON'T STAY IN THE POSITION I NEED IT TO, IN ORDER TO BLOCK SUN GLARE. THIS HAS BEEN A PROBLEM WITH MURANOS FOR OVER A DECADE, AND NISSAN HAS CONTINUOUSLY REFUSED TO ISSUE A RECALL.

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TL* THE CONTACT OWNS A 2014 NISSAN MURANO. THE CONTACT STATED THAT THE VISOR DID NOT WORK. THE CONTACT STATED THAT THE VISOR HANGED DOWN AND IMPAIRED THE DRIVER'S VIEW. THE VEHICLE WAS TAKEN TO NISSAN OF LAKE CHARLES (337-439-9955, LOCATED AT 1700 SIEBARTH DR, LAKE CHARLES, LA 70615) WHERE IT WAS DIAGNOSED THAT THE VISOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO COVER HALF OF THE REPAIR COST. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000. THE VIN WAS NOT PROVIDED.

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TRAVELING AT 70-75 MPH ON HIGHWAY ROAD WHEN SUNROOF EXPLODED. SUNROOF WAS CLOSED BUT THE SHADE COVER WAS OPEN. GLASS POURED ALL INTO THE CAR ON TOP OF DRIVER AND PASSENGER.

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DRIVING HOME ON HWY IN MOTION AND TRANSMISSION QUIT WORKING, HAD IT TOWED. IT WORKS FOR 5 MINUTES COLD, STOPS WHEN WARMED UP.

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TRANSMISSION SLIPPING AND DROPPING GEARS AT 30,000 MILES. I WANT TO MAKE A COMPLAINT SO THEY HAVE TO REPLACE THESE

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CVT TRANSMISSION. VEHICLE DECELERATES AND ACCELERATES WITHOUT WARNING (CHECK ENGINE LIGHT IS ON). MAINLY AT STOP LIGHTS. IT IS SLOW TO START. WHEN TRYING TO ACCELERATE, VEHICLE STALLS, JUMPS, OR SLIPS WITH RPM ACCELERATING ABOVE 4 RPMX1000, WHILE SPEED REMAINS AT 10 MPH FOR 2-3 MINUTES. LOUD HUMMING NOISE WHEN VEHICLE IS TRYING TO ACCELERATE. VEHICLE MAKES NO NOISE IN THE MORNING. SYMPTOMS WORSEN WHEN VEHICLE OR OUTSIDE TEMPERATURE IS HOT (E.G. ABOVE 85 F). CANNOT DRIVE ABOVE 45 MPH OR ON HIGHWAY. VEHICLE IS ONLY 4 YEARS OLD WITH 112K MILES. HAS BEEN SERVICED ON-TIME BY DEALER. VEHICLE IS UNSAFE TO DRIVE, ESPECIALLY WHEN CROSSING INTERSECTIONS.

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DRIVING MOUNTAIN TERRAIN ON HWY 87 NORTH IN THE DESERT HEAT NEAR PHOENIX THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE PROPERLY. WHEN TAKEN TO THE DEALERSHIP WE WERE TOLD THAT IT WAS SOMETHING THAT THEY SEE FREQUENTLY WHEN DRIVING LONG DISTANCES, UP MOUNTAINS OR IN EXTREME HEAT. ALSO TOLD BY NISSAN CONSUMER AFFAIRS REP THAT SHE WAS WORKING ON SEVERAL SIMILAR CASES, BUT A RESOLVE IS MADE ON A CASE BY CASE BASIS. UPON DOING RESEARCH NISSAN HAS HAD MANY PROBLEMS WITH THE CVT TRANSMISSIONS. WE FEEL THAT THE TRANSMISSION NOT WORKING PROPERLY IS A HUGE SAFETY CONCERN, AS YOU CANNOT ACCELERATE PROPERLY IF NEED BE, DRIVING ON THESE MOUNTAIN TERRAINS IS DANGEROUS ENOUGH WHEN YOU CAN ACCELERATE PROPERLY. NISSAN CONSUMER AFFAIRS HAS YET TO SAY WHETHER THEY CAN PROVIDE A RESOLUTION.

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THE DRIVERS SIDE SUN VISOR WILL NOT REMAIN IN THE STOWED POSITION, AND IMPAIRS VISIBILITY PRESENTING A SAFETY ISSUE.

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CVT TRANSMISSION LOSS ACCELERATION AND LOW POWER MODE CITY DRIVING. FAULT LIGHT CAME UP ON DASH. OUR AUTO TECH DETERMINED IT'S THE TRANSMISSION

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TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING, THE DRIVER AND PASSENGER SIDE SUN VISORS FELL DOWN AND PREVENTED THE CONTACT FROM VIEWING THE ROAD. THE VEHICLE WAS TAKEN TO RELIABLE NISSAN (LOCATED AT 9951 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 435-9825), BUT WAS NOT DIAGNOSED OR REPAIRED BECAUSE THE WARRANTY DID NOT COVER THE SUN VISORS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

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SUDDEN LOSS OF POWER STEERING WHILE DRIVING VEHICLE ON CITY STREET IN KINGSPORT, TN. VEHICLE WAS IN MOTION AT THE TIME OF STEERING LOSS. I WAS BARELY ABLE TO NAVIGATE VEHICLE OUT OF TRAFFIC TO SIDE OF THE ROAD AFTER POWER STEERING LOSS. PRIOR TO POWER STEERING GOING OUT VEHICLE WAS DRIVING NORMALLY.

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SUN VISOR ON BOTH DRIVER N PASSANGER FAILS TO STAY UP. ONCE IN A WHILE THE VISOR JUST COMES DOWN. PUSH IT BACK UP, AND IT MAY GO UP HALFWAY, OR TO TOP WITH A LOUD BANG, THEN SAGS AGAIN. DANGEROUS WHEN YOU ARE IN TRAFFIC AND NOT SAFE WHEN IT HAPPENS! CLEARLY A PROBLEM WITH ALMOST ALL MURANO'S. CALLED NISSAN AND NO HELP BUT TO SELL NEW ONES. WE HAVE JUST 26500 MILES ON OUR MURANO.

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THE DRIVER'S SIDE SUN VISOR DROOPS AND DOESN'T STAY IN THE STOWED POSITION. INSTEAD, IT FALLS WITHOUT WARNING AND OBSTRUCTS THE DRIVER'S VIEW WHICH IS A SERIOUS SAFETY ISSUE THAT PLACES THE DRIVER, PASSENGERS AND OTHER MOTORISTS AT RISK. THIS IS A KNOWN ISSUES WITH THE MURANO AND IS NOT ISOLATED TO THE 2014 MODEL YEAR. DO A SEARCH ON THE NHTSA WEBSITE FOR MURANO SUN VISOR AND YOU WILL SEE MORE THAN A DOZEN ISSUES REPORTED. AND THOSE ARE THE ISSUES THAT WERE REPORTED VIA THE NHTSA WEBSITE, IMAGINE HOW MANY ACTUALLY ARE OUT THERE UNREPORTED! THERE IS NO EXCUSE WHY NISSAN OR THE NHTSA HASN'T INVESTIGATED THIS FURTHER AND ISSUED A RECALL. LOOKING THE OTHER WAY REGARDING THIS MATTER IS NO LONGER AN OPTION, THE MANUFACTURER AND NHTSA NEED TO TAKE ACTION IMMEDIATELY. THE DEALER TYPICALLY WANTS >$400+ TO REPLACE THIS SUN VISOR AND MANY CONSUMERS HAVE HAD IT REPLACED ONLY TO NEED TO REPLACE IT AGAIN! THIS IS SIMPLY UNACCEPTABLE AND IS EVIDENCE THAT THE PART IS POORLY ENGINEERED. I CHALLENGE NISSAN TO STEP UP AND DO THE RIGHT THING AND ISSUE A RECALL AND REPLACE THESE DOWNRIGHT DANGEROUS SUN VISORS BEFORE THERE IS A FATAL ACCIDENT AND LITIGATION. THE MURANO IS MARKETED AS AN UPMARKET PRODUCT AND IF THE TRIM INSIDE FALLS SHORT OF THAT IN TERMS OF QUALITY AND IS A FLAWED DESIGN THAT COULD POTENTIALLY RESULT IN AN ACCIDENT DUE TO OBSTRUCTED VIEW, THIS MUST BE ADDRESSED IMMEDIATELY. WE WILL BE TAKING OUR VEHICLE TO THE DEALER TO BE REPAIRED BUT DO NOT WISH TO PAY THE EGREGIOUS PRICE FOR A REPLACEMENT THAT WILL LIKELY FAIL AGAIN DUE TO A DESIGN DEFECT. AGAIN, I CALL ON NHTSA AND NISSAN TO TAKE ACTION AND ADDRESS THIS ISSUE IMMEDIATELY! NHTSA IS MANDATED TO PROTECT MOTORISTS AND HERE IS A CLEAR CASE WHERE THEY CAN STEP IN AND TAKE ACTION AND PREVENT HARM TO CONSUMERS.

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TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING 70 MPH, THE TRANSMISSION WENT INTO LIMP MODE AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWN NISSAN (300 E CYPRESS AVE, REDDING, CA 96002) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.

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SUN VISOR FALLS DOWN, OBSTRUCTING LINE OF SIGHT. NO WAY TO KEEP IT OUT OF THE WAY.

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DRIVERS SIDE SUN VISOR WILL NOT STAY UP. ITS ALWAYS BLOCKING MY VISION WITH VEHICLE IN MOTION,STATIONARY,TURNING ON ANY STREET OR HIGHWAY.

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DRIVERS SIDE VISOR DOES NOT STAY UP. WHILE DRIVING VISOR DROPS WITH OUT WARNING. VERY HAZARDOUS. HAS ALMOST CAUSED WRECK . ONGOING PROBLEM WITH THESE VEHICLES.

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TL* THE CONTACT OWNED A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO SLIDE DOWN A HILL. THE VEHICLE THEN CRASHED INTO TWO TREES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A LOCAL BODY SHOP. THE DEALER WAS NOT CONTACTED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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