What 131 owners told NHTSA about the 2014 GMC Sierra 2500 Hd

The contact owns a 2014 GMC Sierra 1500. The contact stated while exiting his garage and making a right turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to an independent shop but was unable to diagnose the failure. The contact took the vehicle to the local dealer, where it was diagnosed with the power steering module needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V586000 (Steering), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.

NHTSA ODI 11536524

The contact owns a 2014 GMC Sierra. The contact stated while driving on a dirt road at 3 mph and making a left turn but the vehicle made a right turn and crashed into a tree. The contact stated no warning light was illuminated. No air bags deployed. The contact stated no one was injured nor sought medical attention. No police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the front driver-side tire rod to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V246000 (Steering), however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 170,000.

NHTSA ODI 11506068

2014 Sierra 2500HD SN ([XXX]) Leaving on vacation towing camper with family Bosch CP4 fuel pump issue left me stranded on a HWY 9 just outside Clinton, AR which is a 2 lane HWY with no shoulder. The vehicle gave me no prior warning, dash board suddenly read power restricted followed immediately with complete power loss as I reached to top of hill. I was forced to steer and brake the truck and camper with no power, down the hill to prevent vehicles from passing at crest of hill. This left me and my family and numerous other drivers in a very dangerous situation as cars tried to pass. I had to open the hood and try to determine what was going on. I directed traffic until a Van Buren County, AR Sherriff’s Deputy arrived scolding me to get the truck and trailer out of the highway. I was forced to unhook trailer in middle of HWY and leave it. All the while, vehicles passing in danger of head on collision because there was only one officer directing both sides of traffic. GM is aware of this issue that cost me $10336 at GM Dealership where repaired. Had I been aware, I would have had this replaced this Bosch CP4 part to prevent the unsafe conditions I encountered. One message came on dash, restricted power, and I was powerless. Final Bill stated “Found Injection pump has come apart internally and has put metal through the system.” Internet search stated: According to InjectorsDirect.com, the 2011-2016 Duramax suffers from a high pressure fuel pump issue unique to this year-range model. Failure of this CP4 pump is usually catastrophic, causing metal particulates to contaminate the entire fuel system. Please help this from happening to another person. These trucks are advertised showing families pulling campers traveling through mountains. That is exactly what my family was doing. I have additional documentation if needed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11460479

TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE DRIVING AT A LOW SPEED AND ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER WITHOUT WARNING FOR A FEW SECONDS. THE VEHICLE WAS TAKEN TO COURTESY BUICK GMC (205-718-7565, LOCATED AT 1857 EDWARDS LAKE RD, BIRMINGHAM, AL 35235), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED OPTIONS SINCE THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISAGREED, STATING THAT THE COST WAS TOO HIGH. THE FAILURE RECURRED MORE FREQUENTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

NHTSA ODI 11243663

TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE OPERATING THE VEHICLE, SEVERAL UNKNOWN WARNING INDICATORS SUDDENLY ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE STABILITRAC WARNING INDICATOR. ALSO WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY SHUT OFF. FURTHERMORE, WHILE DRIVING APPROXIMATELY 75 MPH ON THE HIGHWAY, THE VEHICLE SHUT OFF MOMENTARILY AND RESTARTED. KEY BUICK GMC (4660 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 75,000.

NHTSA ODI 11191374

TL* THE CONTACT OWNS A 2014 GMC SIERRA 2500. WHILE DRIVING 25 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,370.

NHTSA ODI 11024593

WE HAVE PROBLEMS STARTING THE TRUCK . YOU CANT JUST TURN THE KEY IT TAKES YOU WIGGLING IT AND PULLING IT OUT OF THE IGNITION SOME TIMES FLIPPING YOUR KEY JUST A PAIN IN THE NECK. HAD IT CHECKED A YEAR AGO AND THEY SAID IT WAS THE WAY WE WERE STICKING THE KEY IN AND IT WORE DOWN THE KEY. SO THEY MADE US A NEW KEY. IT WORKED FOR A WEEK OR SO AND WENT RIGHT BACK TO DOING THE SAME THING. SO NOW WE JUST DEALT WITH IT . TILL NOW .... NOW IT TAKES ABOUT 3 TO 5 MINS TO GET THE KEY TO TURN AND IS OUT OF WARRANTY AND I REALLY THINK IT WAS AN IGNITION PROBLEM NOT A KEY PROBLEM. THE TRUCK ONLY HAS 55,000 MILES ON IT. IM SO FRUSTRATED WITH MY NEW TRUCK. I HAVE A 04 SUBURBAN 223000 MILES ON IT AND STILL HAVE NO PROBLEMS WITH TURNING THE KEY.

NHTSA ODI 10881436

THERE IS A EXTREMELY DANGEROUS ELECTRICS ISSUE WITH MY 2014 GMC SIERRA 1500 ALL TERRAIN. IN THE LAST 18 MONTHS MY TRUCK HAS LOCKED THE STEERING AT LOW SPEED WHILE TURNING 8 TIMES. (I COULD HAVE EASILY BROKEN A FINGER A LOST CONTROL OF MY TRUCK) .ON 5 OF THE TIMES I HAD STEERING ISSUE THE TRUCK HAD NO POWER TO ANYTHING INCLUDING KEY FOBS FOR A PERIOD OF 10 TO 15 MINUTES. THEN THE TRUCK WILL POWER UP AGAIN. FORTUNATELY THESE ISSUES HAVE OCCURRED AT LOW SPEED. THIS HAS HAPPEN 8 TIMES IN THE LAST 18 MONTHS . IT HAS BEEN TO DEALERSHIP FOR SERVICE REGARDING THIS ISSUE THEY CHANGED THE BATTERY AFTER ONLY 18 MONTHS (10/2015) THE ISSUE OCCUR AGAIN 2 DAYS AGO WHILE TRAVELING ON THE FREEWAY AT 70 MPH MY TRUCK SHUT DOWN NO POWER THEN IN LESS THAN A SECOND IT POWERED UP AGAIN ALL THE SETTING ON MY RADIO, CLIMATE CONTROL CHANGED.THAT DAY I STOPPED TO GET GAS GOT BACK IN MY TRUCK PULLED AWAY FROM THE PUMP THE STEERING LOCKED TRUCK SHUT DOWN AGAIN FOR 20 MINUTES. THIS TRUCK IS CURRENTLY AT A DEALERSHIP THEY STILL CAN NOT DIAGNOS THE ISSUE. I'M EXTREMLY CONCERN THAT SOMEONE COULD BE SERIOUSLY INJURED OR KILLED IF THIS WAS TO HAPPEN WHILE OPERATING THIS TRUCK. I DID SEE THAT MAY OTHER OWNER OF GMC SIERRA HAVE EXPRESSED SIMILAR CONCERNS. THE ISSUES NEEDS TO BE ADDRESSED IMMEDIATELY. AS FOR MYSELF I PLAN TO THIS TRUCK AFTER THE DEALERSHIP ATTEMPTS ANOTHER REPAIR.

NHTSA ODI 10851504

POWER STEERING FAILURE. POWER STEERING PUMP FAILED MAKING THE VEHICLE DIFFICULT TO STEER. UPON MAKING A LEFT TURN AT LOW SPEED STEERING FAILED AND COULD NOT TURN INTO MY RV RESORT ENTRANCE OFF THE MAIN ROADWAY. I HAD TO COME TO A STOP, CONTINUE BACKING UP & PULLING FORWARD ENOUGH TO TRY TO COMPLETE TURN. HAD TO HAVE TRUCK TOWED TO A GMC DEALER FOR SERVICE (POWER STEERING PUMP REPLACED). LEADING UP TO FAILURE, A FEW TIMES THE TRUCK WOULD BE DIFFICULT TO TURN BUT IT WOULD LAST ONLY A FEW SECONDS. AFTER HAVING IT REPLACED IT AGAIN HAPPENED OVER THE WEEKEND I WILL CONTACT GMC IN THE MORNING. I AM PULLING A 15,000 LB. 5TH WHEEL RV WITH THIS TRUCK & NOT FEELING CONFIDENT IN MY SAFETY AFTER THIS INCIDENT.

NHTSA ODI 10826039

IGNITION STEERING KEY LOCK SOUNDS LIKE IT'S BREAKING DURING THE TINE YOU TURN THE STEERING WHEEL TO UNLOCK KIT WHEN STOPPED. THIS HAS HAPPENED MORE THAN ONCE

NHTSA ODI 10787850

MY VEHICLE STARTED WITH A VIBRATION ON OR AROUND 12,000 MILES. THE VIBRATION SLOWLY INCREASED AS TIME WENT ON. I MADE APPOINTMENT WITH THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED.(CAPITALAND MOTORS) AT THIS TIME THE VIBRATION WAS STRONG ENOUGH TO VIBRATE THE BACK WINDOW. IT WOULD START AT 30MPH AND GET WORSE AT 45MPH. THE MECHANIC CHECKED BALANCE AND ROAD FORCE THE TIRES. BUT TOLD ME THAT THE VIBRATION WAS NORMAL AND HE COULD FIX MY BACK WINDOW. I CALLED GMC AND FILED A COMPLAINT. THEY TOLD ME TO TAKE IT TO ANOTHER DEALERSHIP. I DID ON 11/25/14. THIS TIME I TOOK IT TO GOLDSTEIN BUICK-GMC. THEY COULD FEEL THE VIBRATION IN THE STEERING WHEEL AND SEAT. THEY CHECK TIRES AGAIN. THEY FELT IT WAS THE TIRES AND WANTED ME TO BUY NEW ONES. TOLD ME THE TIRES WERE NOT UNDER WARRANTY. THAT DAY I CALLED GOODYEAR AND FOUND OUT MY TIRES WERE UNDER WARRANTY, THEY WOULD BE PRORATED. GOODYEAR CHECK MY TIRES AND THEY ARE FINE. AT THIS TIME NO ONE CAN FIND THE PROBLEM AND I FEEL IT HAS BECOME A SAFETY ISSUE. THE VIBRATION IS REALLY STRONG AND GETTING WORSE AND THEY HAVE NO ANSWER. *TR

NHTSA ODI 10672331

I HAVE HAD MY TRUCK BACK THE DEALERSHIP 8 TIMES FOR THE SAME PROBLEM A VIBRATION THAT YOU CAN FEEL IN THE SEAT STEERING WHEEL AND GAS PEDAL, THEY HAVE HAD THE FACTORY ENGINEERS OUT THREE TIME AND LOOKED AND WORKED ON IT, FIRST TIME THE ENGINEER DID A COUPLE OF THINGS AND SAID THAT IT WAS UP TO FACTORY SPECS AND THAT WAS ALL HE COULD DO, I DROVE IT HOME AND BEFORE I WAS A BLOCK AWAY I COULD TELL THAT THEY DID NOT FIX IT, WHEN I GOT HOME I CALLED THE DEALER BACK AND TOLD HIM SO HE CALLED GM AND THE NEXT WEEK THEY SENT OUT THE SAME GUY AND THIS TIME HE WORKED ON 5 OR 6 OTHER THINGS THAT HE DID NOT WORK ON THE FIRST TIME AFTER TELLING ME THEY DID ALL THEY COULD DO THE FIRST TIME. RIGHT THERE TELLS YOU THEY ARE LYING IF THERE WAS NOTHING THEY COULD DO WHY COME BACK AND WORK ON IT AGAIN! BUT AFTER HE GOT DONE IT WAS JUST LIKE IT WAS, I WILL TRY TO LIST SOME OF THE STUFF THAT THEY SAID THEY DID, 1) ROTATED THE TIRES 2) RE-TORQUE THE WHEELS 3) BALANCED THE TIRES 4) BALANCED THE DRIVE SHAFT 5) SHIMMIED THE REAR END 6) CHECKED THE REAR SHOCKS 7) TOOK OFF DEALER INSTALLED MUD FLAPS! 8) CHECKED THE EXHAUST SYSTEM, I KNOW BUT THEY DID 9) ROAD FORCED TESTED THE TIRES TWICE AND REPLACED TWO THE SECOND TIME AND RE-BALANCED THE TIRES. AND I'M SURE I HAVE NOT LISTED ALL THEY HAVE TRIED, AND STILL I HAVE THE SAME PROBLEM, THIRD TIME THE ENGINEER CAME OUT HE HAD THE REGIONAL MANAGER WITH HIM AND THIS TIME THEY DROVE MY TRUCK AND 2 OTHERS THEY HAD ON THE LOT AND SAID THAT THEY ARE SIMILAR TO MINE AND THEY WAS NOT GOING TO DO ANY MORE TO MY TRUCK THAT THEY HAD DONE ALL THEY COULD OR WOULD DO BUT IF I HAD ANY OTHER PROBLEMS TO BRING IT BACK. *TR

NHTSA ODI 10640663

2014 GMC SIERRA. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL PANEL FROZE WHILE DRIVING. *SMD ALSO, THE POWER STEERING LOCKED UP, THE HEADLIGHTS DID NOT WORK PROPERLY AND THE ALARM SOMETIMES SOUNDED AFTER THE WAS REMOVED FROM THE IGNITION. ALSO, THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. HOWEVER, THE PROBLEM WAS STILL NOT RESOLVED. THERE WAS A HESITATION/LURCH COMING FROM THE TRANSMISSION, AND AN ISSUE WITH THE TIRE PRESSURE MONITORING SYSTEM. THE INSTRUMENT PANEL MALFUNCTIONED ON THE WAY BACK FROM THE DEALER. THE CHECK ENGINE LIGHT, ILLUMINATED SPORADICALLY. UPDATED 07/10/14 THE CONSUMER STATED THERE WAS A STEERING ISSUE, AS WELL. THE DEALER WAS UNABLE TO REPLICATE THE PROBLEMS. UPDATED 08/06/14

NHTSA ODI 10605264