What 1,347 owners told NHTSA about the 2014 Ford Fusion Energi

DOOR LATCHES HAVE BROKEN WHILE VEHICLE IS IN MOTION, CAUSING THE DOOR TO SWING OPEN AND REFUSE TO CLOSE ENTIRELY.TWO SEPARATE INSTANCES OF THIS OCCURRING ON DIFFERENT DOORS WITHIN MONTHS OF EACH OTHER.*DT CONSUMER STATED BOTH DRIVER FRONT SIDE AND THE DRIVER REAR DOOR WAS REPAIRED.*JB

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TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHILE ACCELERATING FROM A STOP, THE CONTACT HEARD A THUMPING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT ALL THREE MOTOR MOUNTS WERE DAMAGED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT*JB

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FIRST THE DRIVER SIDE PASSENGER DOOR OPEN UP IN THE MIDDLE OF DRIVING IN JUNE OF 2018 AND NOW SEPTEMBER OF 2018 THE DRIVER SIDE DOOR FLY OPEN IN THE MIDDLE OF DRIVING DOOR NOT LATCH MAJOR ISSUE AND FORD FUSES TO TAKE RESPONSEAITY FOR THE BAD PRODUCT WHEN THIS IS MAJOR ISSUE AND KNOW THE ISSUE THE DEALERSHIP HAS ACKNOWLEDGE THIS AND THIS SHOULD BE A RECALL

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I WAS DRIVING GOING 25 MILES A HOUR ON 9/28/2018 AND THE FRONT DOOR JUST OPEN UP BY ITS SELF WITCH A IS KNOW ISSUE WITH FORD AND DOOR LATCHES AND THEY KEEP SAYING MY VIN# IS NOT PART OF THIS WITCH THE DEALERSHIP ACKNOWLEDGES AND SAID IT SHOULD BE THIS IS THE SECOND DOOR IN THE LAST 3MONTHS TO DO THIS IN CHANDLER AZ WITCH IS UNSAFE TO ME AND THE PEOPLE WHO COULD BE AROUND ME

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THE REAR PASSENGER DOOR LOCK DOES NOT HOLD. YOU CAN CLOSE THE DOOR BUT THE LATCH DOES NOT HOLD THE DOOR CLOSED. THE CAR WAS PARKED AND WHEN WE OPENED AND TRIED TO SHUT THE DOOR, IT WOULD NOT STAY CLOSED.

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PASSANGER REAR DOOR WON'T STAY CLOSED

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MY DRIVER REAR DOOR LATCH IS BROKE WITCH IS KNOWN ISSUE ON 2014 FORD FUSION AND THERE HAVE BEEN TWO DIFFERENT RECALL AND THEY ARE TRYING TO SAY MY VIN IS NOT PART OF THE RECALL AND WANT ME TO PAY IT BROKE ON IT'S OWN AND IN SAFE AND SOMETHING SHOULD BE DONE WHEN CONTACT FORD THEY REFUSE TO HELP

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2014 FORD FUSION MY CAR HAS HAD MANY RECALLS ALL OF THEM FIXED PROMPTLY MY PASSANGER SIDE DOOR WONT CLOSE THERE IS A RECALL FOR THIS PROBLEM BUT NOT FOR MY CAR IT IS A 2014 FUSION SITTING AND A STOP SIGN IN THIS LITTLE TOWN MY SON OPENS THE DOOR TO SPIT WHEN HE SHUTS IT WONT CLOSE

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THE DRIVERS SIDE FRONT DOOR LATCH FAILED, AND SO THE DRIVER'S DOOR WILL NOT LATCH CLOSED. WHEN DRIVING, THE DOOR MUST BE HELD CLOSED BY THE DRIVER (I RESORTED TO TYING A ROPE FROM THE DRIVER'S SIDE DOOR HANDLE TO THE PASSENGER SIDE IN ORDER TO GET THE CAR HOME). WHEN TAKING RIGHT TURNS, IF NOT PROPERLY SECURED BY THE DRIVER'S ARM, THE DOOR WILL FLY OPEN WHICH COULD LEAD TO THE DRIVER BEING EJECTED FROM THE MOVING VEHICLE. AFTER THE DOOR INITIALLY FAILED, I CONTACTED THE NEAREST FORD DEALER ABOUT GETTING THE CAR REPAIRED AND WAS TOLD THE EXISTING DOOR LATCH RECALL DID NOT APPLY TO MY VEHICLE AND THAT THEY HAD NO PARTS IN STOCK FOR A REPAIR. FORD ISSUED A RECALL FOR FAULTY DOOR LATCHES ON SPECIFIC 2014 FUSION MODELS. MINE APPARENTLY WAS NOT ONE OF THEM, BUT STILL SUFFERS FROM THE SAME FAULTY DOOR LATCH DESIGN. THE EXISTING RECALL NEEDS TO BE EXPANDED TO PROPERLY COVER ALL FUSIONS (AND THE OTHER AFFECTED FORD/LINCOLN MODELS) WITH THESE INFERIOR DOOR LATCHES SUFFERING FROM FAULTY "PAWL SPRINGS". INQUIRIES TO THE PARTS DEPARTMENTS OF TWO LOCAL FORD AUTHORIZED DEALERS HAVE NOT BEEN FRUITFUL; THE PART IS APPARENTLY OUT OF STOCK AT ALL DEALERS IN THE STATE OF ARIZONA AND THERE IS NO ETA ON A REPLACEMENT. AN INQUIRY TO AN ONLINE OUTLET CALLED FORD PARTS GIANT SHOWS THE PART NUMBER GIVEN TO ME BY THE DEALER TO BE DISCONTINUED. THAT PART IS AE8Z-5421813-E, DOOR LOCK ACTUATOR. I CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE IN AN ATTEMPT TO LOCATE A PROPER REPLACEMENT PART SOMEWHERE IN THE UNITED STATES, BUT THEY WERE UNABLE TO PROVIDE ANY USEFUL INFORMATION.

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WE PURCHASED OUR 2014 FORD FUSION FROM LECKNER FORD OF KING GEORGE VA ON JUNE 20, 2017. VEHICLE DETAILS ARE AS FOLLOWS:VIN: [XXX], MANUFACTURE DATE: 12/13/13, MANUFACTURE LOCATION: FLAT ROCK, AZ, MILEAGE: 25,300 THE HEADLINER IS SAGGING ON THE VEHICLE PARTIALLY BLOCKING THE REAR WINDOW AND HANGING DOWN ON THE DRIVER?S SIDE FRONT DOOR. ONLINE RESEARCH DETERMINED THAT FORD MOTOR COMPANY IS INDEED AWARE OF THIS ISSUE BUT HAS NOT TAKEN ACTION TO CORRECT THE PARTS FAILURE TO DATE. NOW AWARE THAT FORD MOTOR COMPANY KNOWS OF THE SAGGING HEADLINER ISSUE WITH THE 2014-2015 FORD FUSION, I CONTACTED THE DEALER AND WAS ADVISED TO OPEN A FORD CUSTOMER CARE CASE. THE SERVICE DIRECTOR AT LECKNER FORD FELT THAT OPENING A CUSTOMER CARE CASE, HAVING LOYALTY POINTS AS A REPEAT CUSTOMER AND THE VEHICLE JUST BEING OUTSIDE OF THE WARRANTY COULD ALL CONTRIBUTE TO A SUCCESSFUL OUTCOME WITH FORD. ON JULY 19, 2017 I CONTACTED THE FORD CUSTOMER CARE CENTER AT 800-392-3673 AND OPENED CASE REFERENCE NO: 12746787. I WAS TOLD THAT I WOULD BE PROVIDED A RESPONSE VIA E-MAIL BY END OF DAY ON FRIDAY, JULY 20, 2017. APPROXIMATELY 10 MINUTES AFTER COMPLETING THE CALL WITH FORD, I RECEIVED A SOLICITATION E-MAIL ASKING IF I WANTED TO RECEIVE E-MAILS FROM FORD STATING VERBATIM ?RECENTLY, WE RECEIVED YOUR INFORMATION AND TO KEEP YOU INFORMED WE?D LIKE TO SEND YOU E-MAILS FILLED WITH NEWS ON THE LATEST TECHNOLOGIES, EVENTS, OFFERS, SERVICE COUPONS AND MORE.? ODDLY ENOUGH I NEVER RECEIVED A RESPONSE TO MY CUSTOMER CARE CASE AS PROMISED. I CONTACTED THE CARE CENTER ON JULY 25TH AND WAS INFORMED THAT MY REQUEST WAS DENIED?PERIOD. NO EXPLANATION, NO POINT OF ESCALATION, NO OPTIONS. FORD IS BETTER THAN THIS. FORD IS AWARE THAT THIS ISSUE OCCURRED AND CONTINUES TO OCCUR IN THEIR FLAT ROCK MANUFACTURING PLANT AS CAN BE FOUND ON ANY NUMBER OF WEBSITES AVAILABLE TO CONSUMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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I HAVE CALLED TWO LOCAL DEALERS MULTIPLE TIMES DATING BACK TO APRIL (WHEN I PURCHASED THE CAR) TO HAVE THE RECALL FIXES PERFORMED, AND CONTINUE TO BE TOLD THE PARTS ARE ON BACK ORDER FROM THE MANUFACTURER. I HAVE ALSO CONTACTED THE MANUFACTURER (FORD) ONLINE AND WAS TOLD I NEEDED TO SCHEDULE THE APPOINTMENT WITH A LOCAL DEALER.

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TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS), 17V210000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (VILLAGE FORD LOCATED AT VILLAGE FORD LOCATED AT 11660 US 441 S BELLEVIEW FL 34420) WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 7-31-2017. UPDATED 09/05/2017*JS

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S10 DIRECT REPLY LETTER FROM CONSTITUENT RE EXPRESSING CONCERNS ABOUT 2 UNADDRESSED SAFETY RECALLS FOR HIS 2014 FORD FUSION. *LD UPDATED 06/29/2017*JS

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THE PASSENGER SIDE DOOR LATCH FAILED, CAUSING THE DOOR TO OPEN WHILE DRIVING ON A RESIDENTIAL STREET. THIS HAPPENED ONLY 3 MONTHS AFTER THE DRIVER'S SIDE DOOR LATCH ALSO FAILED. MY 2014 FORD FUSION IS NOT CURRENTLY INCLUDED IN THE ALREADY EXISTING RECALL OF THE FAULTY DOOR LATCHES. FORD WILL NOT REIMBURSE OR COVER THE EXPENSES TO HAVE EITHER DOOR LATCH FIXED. THIS IS A SERIOUS SAFETY ISSUE FOR ME, MY WIFE, AND DAUGHTER.

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UPON REGULAR CLOSING OF REAR PASSENGER DOOR, IT WILL NOT LATCH, THEREFORE CAN NOT BE SHUT. THE CAR CANNOT BE DRIVEN IN THIS CONDITION, AS THE DOOR WILL NECESSARILY BE OPEN AT ALL TIMES.

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I HAVE A BROKEN PAWL SPRING IN MY BACK RIGHT DOOR WHICH STOPS MY DOOR FROM LATCHING CLOSED, THERE IS AN OPEN RECALL ON THAT PART BUT FORD REFUSES TO ACKNOWLEDGE MY CLAIM AND HANGS UP ON ME WHEN ASKED.

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THE LATCH ON THE DRIVER'S SIDE FRONT DOOR STOPPED WORKING, CAUSING THE DRIVER'S FRONT DOOR TO NOT LATCH SHUT. APPARENTLY MY CAR IS NOT COVERED IN THE EXISTING RECALL FOR THIS ISSUE. THE CAR WAS STATIONARY WHEN THIS ISSUE FIRST OCCURRED.

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CAR DOOR LATCH UNEXPECTEDLY STOPPED WORKING. I PARKED AT A CONVIENT STORE AND CLOSED MY DOOR. MY DOOR WILL NOT STAY CLOSED AND NOW I CAN NOT SECURE MY CAR, NOR CAN I SAFELY DRIVE THE VEHICLE.

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FRONT DRIVER SIDE AND FRONT PASSENGER SIDE DOOR STOPPED LATCHING. CANNOT SAFELY SECURE DOORS DURING TRIP. BOTH TIMES THE CAR WAS STATIONARY, THE DOORS WERE LATCHED, THEN I OPENED THEM, AND THEY JUST STOPPED LATCHING. DRIVER SIDE DOOR OCCURRED ON 8/04 AND PASSENGER DOOR ON 10/17.

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THE DOOR LATCH SUDDENLY STOPPED LATCHING. THE VEHICLE WAS PARKED AT A SHOPPING CENTER. MY PASSENGER GOT IN AND TRIED TO CLOSE THE DOOR AND IT WOULD NOT LATCH. TRIED CYCLING THE LOCK. TRIED SEVERAL TIMES TO CLOSE AND LATCH. THE LATCH WILL NOT LOCK INTO THE CLOSED POSITION.

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PASSENGER FRONT AND REAR DOOR LATCHES HAVE FAILED WITHIN DAYS OF EACH OTHER. BOTH OR THE DOORS, AT DIFFERENT TIMES, FLEW OPEN WHILE DRIVING THE CAR WITHOUT NOTIFICATION OR WARNING. DOORS WILL NOT LATCH AT ALL NOW. THERE HAS BEEN A RECALL FOR THIS FAILURE BUT IT DOES NOT INCLUDE MY VIN...

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TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT 15 MPH, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED. AS A RESULT, THE CONTACT'S DOOR SLAMMED INTO THE DRIVER SIDE DOOR OF ANOTHER VEHICLE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE QUARTER PANEL ON THE OUTER PART OF THE DOOR AND THE FRONT DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHO CONFIRMED THAT THE QUARTER PANEL AND ALL THE LATCHES ON ALL THE DOORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

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HEADLINER IS FALLING DOWN AND BLOCKING DRIVER'S VIEW OUT THE REAR WINDOW. CAR HAD 3 ATTEMPTS AT A REPAIR, INCLUDING A "ROBUST" REPAIR BY FORD ENGINEERS, HOWEVER THE PROBLEM PERSISTS AND IS A SAFETY CONCERN. DEALERSHIP ADVISED THAT FORD IS UNWILLING TO REPLACE THE HEADLINER AS PROMISED, DUE TO UNAVAILABLE PART AND THE FACT THAT IT WILL HAPPEN AGAIN. WE WERE TOLD THIS IS A PROBLEM WITH OTHER FORD FUSION VEHICLES. *TR

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FROM DATE OF PURCHASE TO 9/24/14 I NOTICED CLOUDY BLOTCHES AND STREAKS VARYING IN NUMBER AND SIZE ACCORDING TO THE DIRECTION LOOKING AND TYPE OF DAY ON THE REAR WINDOW. AT FIRST I THOUGHT THE WINDOW JUST HAD NOT BEEN CLEANED WELL. LOOKING THROUGH THE REAR VIEW MIRROR THESE AREAS AFFECT THE DRIVERS VISUAL FIELD BY DISTORTING AND DISTRACTING THE DRIVER VIEW. THE FORD MECHANIC VERIFIED SEEING THIS & NOTIFIED FORD DEALER HOT LINE WHO ALSO VERIFIED THIS ISSUE WAS PRESENT. ALSO THAT THIS ISSUE OCCURS DURING THE TEMPERING PROCESS OF THE GLASS & THAT THERE WAS NO FIX FOR THIS ISSUE. I FEEL THAT A HUGE SAFETY ISSUE IS PRESENT DUE TO THIS ISSUE WHICH AFFECTS VISUAL FIELD OF DRIVERS & BECAUSE IT IS IMPOSSIBLE TO GET USE TO IT BECAUSE THE BLOTCHES & STREAKS CHANGE CONTINUALLY ACCORDING TO TYPE OF DAY FROM SUNNY TO CLOUDY OR DIRECTION DRIVING IN OR JUST HOW U MIGHT BE LOOKING AT IT. *TR

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DRIVING TO WORK WHEN ALL OF A SUDDEN IT BECAME INCREDIBLY DIFFICULT TO STEER AND CONTROL CAR. I WAS VEERING AT FIRST TO THE LEFT THEN TO THE RIGHT. I TRIED NOT TO HIT THE PERSON ON MY RIGHT AND SLAMMED ON THE BRAKES, WHICH CAUSED ME TO FISHTAIL AND HIT THE GUY ANYWAY. MY REAR DRIVER'S SIDE TIRE WAS COMPLETELY GONE-ONLY A RIM REMAINED. THIS CAR HAS BARELY 800 MILES ON IT....SCARY AND SAD FOR THE GUY I HIT...ME-COMPLETELY SPOOKED AND VERY DISAPPOINTED ALBEIT GRATEFUL TO BE ALIVE AND NOT RUN OVER BY ONCOMING TRAFFIC...:( *TR

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