What 1,347 owners told NHTSA about the 2014 Ford Fusion Energi

10/3/19 MY 17 YEARS OLD DAUGHTER DROVE HER 2014 FORD FUSION HOME TO CHANGE FOR WORK. UPON LEAVING TO DRIVE TO WORK HER DRIVER DOOR WOULD NOT LATCH TO STAY CLOSED. CALLED THE LOCAL FORD DEALERSHIP TO BE TOLD THE VIN NUMBER WAS NOT PART OF A RECALL. HAD THE DOOR FIXED WITH A RELIABLE MECHANIC, $386.59. PICKED THE CAR UP ON 10/6/19. MY DAUGHTER DROVE TO A FRIEND'S HOUSE, PICKING UP TWO FRIEND'S, ONE RIDING IN THE FRONT PASSENGER SIDE AND THE OTHER IN THE REAR DRIVER SIDE. WHILE MAKING A TURN, THE REAR DRIVER SIDE DOOR FLEW OPEN WHILE DRIVING IN THE RESIDENTIAL NEIGHBORHOOD, STARTLING HER FRIEND. THANKFULLY, THEY HAD NOT GOTTEN TO THE HIGHWAY YET! ANOTHER RETURN TRIP TO THE MECHANIC, $594.66. I AM AWARE OF ISSUES WITH FORD FUSION AND LINCOLN MKZ FROM 2013 TO 2014 AND FORD FIESTA FROM 2011 TO 2014 REGARDING DEFECTIVE LATCHES ALLOWING DOORS TO OPEN UNEXPECTEDLY. IF THIS IS A CONCERN WITH THE NHTSA TO TAKE SAFETY PRECAUTIONS, WHY IS OUR VIN NOT PART OF A RECALL? CLEARLY IT IS A KNOWN PROBLEM WITH FORD AND WE SHOULD BE PROTECTED BY THEM. ATTACHED ARE PHOTOS OF THE DEFECTIVE PART MISSING THE PLASTIC PIECE TO HOLD THE BOLT IN PLACE TO SECURE THE DOOR TO BE CLOSED. TO HAVE THIS HAPPEN TO TWO DOORS WITHIN DAYS OF EACH OTHER AND NOT TO BE A PART OF A RECALL IS UNACCEPTABLE. WHAT'S IT GOING TO TAKE, A SERIOUS INJURY OR DEATH??*DT *TP

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TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO CLOSE AND WAS INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED PHIL LONG FORD OF DENVER AT (303) 557-5913 (7887 W TUFTS AVE, DENVER, CO 80123) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACTED STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 60,000.

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I HAVE EXPERIENCED AN ISSUE WITH MY DOOR LATCH ON MY VEHICLE TWICE. THE FIRST TIME THE ISSUE OCCURRED WAS ABOUT 2 YEARS AGO ON MY FRONT DRIVER SIDE DOOR. THE DOOR LATCH REMAINED OPEN AND DID NOT LOCK SHUT WHEN CLOSING THE DOOR. THIS RESULTED IN THE DOOR REMAINING OPEN. WHEN RESEARCHING THE ISSUE I FOUND THAT A RECALL FOR THE SAME PROBLEM HAD BEEN ISSUED ON 2013-2015 FORD FUSIONS. I CALLED THE DEALERSHIP AND THEY STATED THAT MY VIN NUMBER WAS NOT COVERED IN THE ISSUE. I ENDED UP PAYING $300 OUT OF POCKET FOR THIS PROBLEM. THIS LAST WEEK I HAD THIS SAME ISSUE OCCUR ON MY REAR PASSENGER SIDE DOOR. I CALLED THE DEALERSHIP AND FORD CUSTOMER SERVICE AND THEY AGAIN STATED THAT THE RECALL DID NOT EXTEND TO MY VIN NUMBER AND WOULD NOT REPLACE THE DOOR LATCHES ON MY CAR. I WILL AGAIN BE PAYING OUT OF POCKET FOR THIS ISSUE, BUT FURTHER MY CONCERN IS THAT THIS ISSUE COULD HAPPEN AGAIN, AND PERHAPS WHILE DRIVING AS IT HAS AFFECTED OTHER CARS WITH THIS RECALL ISSUE. I WOULD BE DEVASTATED IF THIS OCCURRED WITH MY FAMILY IN THE CAR AND CAUSED AN ACCIDENT. PLEASE LET ME KNOW IF THERE IS A WAY TO EXTEND THIS RECALL ISSUE TO MY VIN NUMBER.

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TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, ONE OF THE REAR DOORS SUDDENLY OPENED ON ITS OWN. AFTER STOPPING THE VEHICLE, THE DRIVER DISCOVERED THAT THE DOOR WOULD NOT REMAIN CLOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. COSA FORD (5815 MONTANA AVE, EL PASO, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000 (STRUCTURE). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 69,858.

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1. WHEN PUMPING GASOLINE, THE LEVER CLICKS OFF EVERY 1-2 SECONDS, TAKING LONG TIME TO FILL GAS TANK, AND NEVER KNOWING IF OVER-FILLING. I MUST REPEATEDLY TURN THE IGNITION ON/OFF/ON IN ORDER TO SEE THE GAS GAUGE. 2. THE BODY DENTS EASILY.

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I WAS DRIVING MY FATHER TO THE STORE AND WHEN I TURNED A CORNER HIS PASSENGER DOOR FLEW OPEN. THANKS TO HIS SEAT BELT HE REMAINED IN THE CAR. DIDN'T SEEM THE SAFEST THING, BUT HE HAD TO HOLD IT SHUT UNTIL WE GOT HOME. DOOR LATCH SEAMS TO BE BROKEN AS IT WILL NO LONGER LATCH SHUT. (CAR WAS IN MOTION ON A CITY STREET IN TRAFFIC MAKING A LEFT TURN AT A STOPLIGHT.

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REAR DRIVER SIDE DOOR LATCH AND/OR COMPONENTS FAILED TO FUNCTION, CAUSING THE DOOR TO SWING OPEN WHILE THE VEHICLE WAS IN MOTION.*DT*JB

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WHILE OUT AT CONCERT, I PARKED AND MY DRIVERS DOOR WOULD NOT STAY CLOSED. I DISCOVERED THAT THE ROTARY LATCH IN THE DOOR ITSELF WAS LOCKING SHUT. I FOUND THE RECALL FOR THIS EXACT ISSUE ON CLOSE TO A MILLION VEHICLES(300K OF MY MODEL) BUT MIRACLE OF MIRACLES, MINE ISN'T ON LIST. I HAD TO HOLD MY DOOR SHUT TO DRIVE HOME THAT EVENING. NOW, THE ONLY REAL ANSWER IS DEALER REQUIRING MORE UNSAFE ACTS TO DO SO.

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DOOR LATCH BROKEN, PREVENTS DOOR FROM LOCKING CLOSED EVEN WHILE DRIVING.

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TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER DOOR FAILED TO CLOSE AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS24056046. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 102,000.

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WAS DRIVING AND MADE A TURN AND MY DRIVER DOOR FLEW OPEN

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TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER DOOR OPENED WITHOUT WARNING. THE CONTACT CALLED JORGENSEN FORD SALES AT 833-894-4613 (LOCATED AT 8333 MICHIGAN AVE, DETROIT, MI 48210) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. TWO DAYS LATER, WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR PASSENGER DOOR OPENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL; HOWEVER, THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A DEALER FOR EVALUATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,800.

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BOTH MY REAR DOOR LATCHES HAVE FAILED CAUSING THE DOOR TO BE UNABLE TO BE CLOSED SHUT, AND THIS HAS HAPPENED SUDDENLY ONCE WITH MY SON IN THE BACK SEAT NEXT TO THE DOOR. THE DOOR BECOMES UNABLE TO BE CLOSED AND WILL SWING OPEN UPON TURNS ETC. THIS WAS A MAJOR RECALL OF SIMILAR FORD FUSION MODELS IN THE 2014 MANUFACTURER YEAR FOR SOME REASON MY VIN DID NOT POP UP FOR THIS PARTICULAR RECALL BUT CLEARLY IT SHOULD HAVE BEEN AND NEEDS TO BE ADDED TO THIS EXISTING RECALL SO I CAN GET THIS RESOLVED BY THE COMPANY.

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TL* THE CONTACT OWNS A 2014 FORD FUSION. UPON INSPECTION OF THE VEHICLE BY AN INDEPENDENT MECHANIC, IT WAS DISCOVERED THAT THE FRONT HOOD WAS RUSTING. THE CONTACT CALLED CAPITAL FORD LINCOLN OF ROCKY MOUNT (2012 STONE ROSE DR, ROCKY MOUNT, NC 27804, (252) 977-1234) FROM WHERE THE VEHICLE WAS PURCHASED; HOWEVER, A RESPONSE WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000.

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FORD RECALL 15S16 / NHTSA 17V210 OCCURRED IN MAY 2017 AND WE HAD DOOR LATCH BROKEN PAWL SPRING TAB REPLACED ON ALL 4 DOORS AS REQUIRE BY THE RECALL. IN JUNE 2019, THE FRONT PASSENGER DOOR FAILED AGAIN AND WE TOOK IT IN FOR SERVICE. THEY REPLACED THE ONE DOOR LATCH MECHANISM AND WE WERE CHARGED $100 FOR THAT REPLACEMENT WHICH WAS THE DEDUCTIBLE ON OUR EXTENDED WARRANTY. WE OPENED UP A THREE CASES WITH FORD AND AUTONATION FORD DEALER IN HOUSTON. CASES 21829217, 21915875 AND 21893152. WE FEEL THAT FORD SHOULD REFUND OUR $100 AND REPLACE THE OTHER 3 LATCHES ONCE AGAIN, WHICH THEY REFUSE TO DO AND THEY CLOSED OUT THE CASES. VERBAL DISCUSSIONS WITH FORD AND WITH AUTONATION HAVE PROVED FUTILE. WHEN THE LATCH FAILS, WE CANNOT CLOSE THE DOOR SECURELY WHICH IS A SERIOUS SAFETY ISSUE. WE HAVE ELDERLY PARENTS AND SMALL GRANDCHILDREN WHO RIDE IN THIS CAR QUITE OFTEN. SINCE THE PASSENGER DOOR LATCH FAILED IN JUNE OF THIS YEAR, WE THINK THE OTHERS WILL FAIL AGAIN AS WELL WHICH LEAVES US FEELING VERY UNSAFE.

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DOOR FLEW OPEN WHILE PROCEEDING THROUGH A TURN AT A CITY INTERSECTION. DISCOVERED DOOR LATCH HAD BROKEN. RESEARCH REVEALED RECALL #17V210000 WHICH DEALERSHIPS REFUSED TO REPAIR UNDER THE RECALL NOTICE INDICATING THIS CAR'S VIN WAS NOT INCLUDED IN THE NOTICE EVEN THOUGH IT WAS SPECIFICALLY FOR 2014 FORD FUSION. UPON CALLING FORD CUSTOMER SERVICE, THEY ADVISED THE SAME BUT IF IT HAPPENS TO ANOTHER CAR IN THE SAME AREA, THEY MAY ISSUE ANOTHER RECALL AT WHICH POINT, THEY'D REFUND THE REPAIR COSTS. RECALL DETAILS INDICATE A COMPONENT WITHIN THE DOOR LATCHES MAY BREAK RESULTING IN THE DOORS NOT SECURING MISLEADING OCCUPANTS TO BELIEVE THAT A DOOR IS SECURE WHEN IT IS NOT. DEALER REPLACED ALL FOUR DOOR LATCHES AT CONTACT'S EXPENSE. THE COST TO REPAIR WAS APPROXIMATELY $350.*DT*JB

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TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR FAILED TO REMAIN CLOSED. THE CONTACT CALLED BARBER FORD (LOCATED AT 640 E 8TH ST, HOLLAND, MI 49423, (616) 396-2361) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT ALSO CALLED BORGMAN FORD MAZDA (LOCATED AT 3150 28TH ST SW, GRANDVILLE, MI 49418, (616) 534-7651) AND WAS INFORMED THAT THE VIN WAS A SALVAGE TITLE AND WAS NOT ELIGIBLE FOR THE REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

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DOOR WILL NOT LATCH CLOSED. THE VEHICLE WAS STATIONARY WHEN DISCOVERED. IT APPEARS TO BE A SPRING OR GEAR MECHANISM BEHIND THE LATCH THAT ISN'T WORKING. ARTICLES SAY THIS VEHICLE SHOULD BE COVERED BY RECALL, BUT MANUFACTURER SAYS IT ISN'T. NOTICING OTHER COMPLAINTS REGARDING DOOR LATCHES NOT LATCHING, SO THIS RECALL SHOULD BE EXPANDED. *DT*JB

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THE DRIVER DOOR SWUNG OPEN WHILE I WAS DRIVING ON A CITY STREET. I ATTEMPTED TO CLOSE THE DOOR, BUT IT DID NOT LATCH. I HAD TO DRIVE BACK HOME WITH AN UNLATCHED DOOR, HOLDING IT IN PLACE WITH ONE ARM TO PREVENT IT FROM SWINGING OUT AGAIN. *DT*JB

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I HAVE A 2014 FORD FUSION WITH 38,000 MILES ON IT. THE DRIVER'S DOOR WON'T CLOSE. THERE'S A SAFETY RECALL (15S16) ON THIS ISSUE. I TOOK THE CAR TO SURPRISE FORD (WITH THE DOOR ROPED SHUT), AND THEY TOLD ME THAT THE RECALL DOESN'T COVER MY VIN. THEY TOLD ME TO OPEN A CASE WITH FORD, SO I DID CAS[XXX]. FORD TOLD ME THE SAME THING. HOW CAN THEY NOT COVER MY VIN (AND OTHERS LIKE MINE) IF MY VEHICLE IS EXPERIENCING THE ISSUE? I THINK COVERAGE OF THIS WILL FORCE FORD TO DO THE RIGHT THING AND EXPAND THEIR RECALL BEFORE SOMEONE GETS HURT. WHAT IF THE DOOR FLEW OPEN IN TRAFFIC? CONTACT STATED DRIVER' FRONT LATCH WAS REPLACED. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

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FRONT DRIVER'S DOOR FAILED TO LATCH. THERE IS NO WAY TO SECURE THE DOOR CLOSED. THIS IS A LIFE-THREATENING DRIVING SAFETY ISSUE AND THEFT ISSUE THERE IS A RECALL ALREADY IN PLACE HOWEVER MY VIN FALLS OUT OF THE PREVIOUSLY ANNOUNCED RANGE. THE RECALL SHOULD BE REOPENED AND EXPANDED.

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MY PASSENGER DOOR WILL NOT LATCH OR STAY SHUT. MY VIN DIDN'T RECOGNIZE THE RECALL. AFTER FURTHER RESEARCH MY SITUATION SEEMS IDENTICAL TO FORDS RECALL 15S16 OR ( 17V-210) FORD RECALLED 390K VEHICLES SPANNING THE YEAR MY VEHICLE WAS PRODUCED. I BELIEVE MY VEHICLE IS AFFECTED BY A FAULTY DOOR LATCH THAT FORD HAS FAILED TO RECALL. THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED HOWEVER THE DOOR WILL NOT LATCH UNDER ANY CONDITION NOW. I HAVE TO USE A RATCHET STRAP TO KEEP THE DOOR SHUT.

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VEHICLE DOOR SPRING. DOOR MAY COME OPEN AT ANY GIVEN TIME WHILE DRIVING OR NOT DRIVING.THERE'S A RECALL ON THIS CAR.

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THE HOOD WILL NOT OPEN AND IT IS JAMMED AND NOTHING WAS WRONG WITH IT BEFORE, THE PIECES ARE CHEAP AND THEY SHOULDN'T BREAK LIKE THAT

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2014 FORD FUSION. CONSUMER WRITES IN REGARDS TO CORROSION ON VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER WAS MADE AWARE OF THE CORROSION. THE MANUFACTURER DENIED ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. *JS

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