What 635 owners told NHTSA about the 2014 Chrysler Town And Country

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND RESTARTED AND OPERATED AS DESIGNED. ADDITIONALLY, AFTER COMING TO A STOP, THE POWER STEERING FAILED TO OPERATE AS DESIGNED. THE VEHICLE ALSO FAILED TO ACCELERATE AS INTENDED. THE VEHICLE WAS TURNED OFF, RESTARTED, AND OPERATED AS INTENDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000.

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SLIDING DOORS HAVE DIFFICULTY OPENING AND CLOSING ON BOTH SIDES. PLASTIC COVERING BREAKS OFF EVERY TIME THE DOORS OPEN/CLOSE, LEAVING EXPOSED WIRES ON THE OUTSIDE OF THE VEHICLE.

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CAR JUST PARKED IN PARKING SPOT AND PASSENGER TOOK SEATBELT OFF AND STARTED TO PULL DOOR LEVER. PASSENGER HEADREST AIRBAG BURSTED OPEN, KNOCKING THE PASSENGER HEAD FORWARD. HEADREST MADE A LOUD BANG. THE MOTION AND FORCE OF THE HEADREST BANGED AGAINST THE BACK OF PASSENGER HEAD CAUSING INSTANT HEADACHE AND WHIPLASH.

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AT 61,000 MILES VEHICLE WAS IN ROAD AND QUIT. WOULD NOT SHIFT. NO WARNINGS OR LIGHTS

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WAS DRIVING FROM PA TO NEW YORK ON THE HIGHWAY AND ABOUT 150 MILES INTO THE TRIP THE HEADREST EXPLODED OUT WORD AND STUCK ME IN THE BACK OF THE HEAD. CAUSING A LITTLE CONFUSION AND A INSTANT HEADACHE. THERE WAS NOTHING THAT COULD HAVE CAUSED THIS. THE ROAD WAS NOT BUMPY OR WAS THERE ANY KIND OF IMPACT TO THE VAN. THANK GOD MY WIFE WAS NOT DRIVING BECAUSE THE IMPACT OF THE HEADREST PROBABLY WOULD HAVE KNOCKED HER OUT AND CAUSED AN ACCIDENT. THE HEADREST SYSTEM IS SUPPOSED TO BE A SAFETY DEVICE BUT IS DEFECTIVE AND A RISK TO ANYONE THAT IS DRIVING A CHRYSLER PRODUCT.

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TL* THE CONTACT OWNED A 2014 CHRYSLER TOWN AND COUNTRY TOURING VAN. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE DRIVEWAY OF HIS HOME AND VEHICLE SUDDENLY BURST INTO FLAMES. THE FLAMES QUICKLY ENGULFED THE ENTIRE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND PUT OUT THE FLAMES. THE CONTACT DID NOT RECEIVE EITHER A POLICE OR FIRE DEPARTMENT REPORT. THE INSURANCE COMPANY TOTALED THE VEHICLE ALONG WITH ANOTHER VEHICLE THAT WAS PARKED IN THE DRIVEWAY AS WELL. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED AND THEY SENT A LETTER DIRECTING THE CONTACT TO WORK WITH THE INSURANCE COMPANY TO SETTLE THE CLAIM . THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE 115,000. *LN*JB

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BLIND SPOT DETECTION MONITOR FAILING DUE TO CORROSION ON THE TERMINALS

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REAR PASSENGER DOOR WILL OPEN AND CLOSE NORMALLY BUT WHEN IT GETS HOT OUTSIDE THE DOOR WILL NOT LATCH WHEN IT CLOSES. DOOR SOUNDS LIKE IT IS CONSTANTLY TRYING TO LATCH SHUT. THIS WILL ALSO START HAPPENING IF THE VEHICLE GOES OVER A BUMP WHILE DRIVING AND THE LIGHTS GO ON THAT THE DOOR IS OPEN. THE DOOR IS TRYING TO OPEN AND CLOSE WHILE DRIVING

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DRIVER SIDE REAR SLIDING DOOR WILL NOT LATCH ALL THE WAY. KEEPS POPPING IN AND OUT. WHEN DRIVING THE DOOR AJAR LIGHT COMES WHEN WHEN I HIT A BUMP. I HAVE READ ONLINE THIS HAPPENING TO MANY OTHER TOWNS AND COUNTRIES.

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THE HEADREST ON THE DRIVERS SIDE DEPLOYED WHILE DRIVING ON A SMOOTH ROAD AND DISORIENTED ME FOR A FEW SECONDS. THE STREET IS CURVY AND IS ON A CAUSEWAY. I DRIVE IT EVERYDAY AT A SPEED LIMIT OF 45.

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I'VE LISTED A DATE BELOW I DON'T RECALL THE EXACT DATE, DON'T RECALL THE EXACT MILEAGE, OR THE EXACT SPEED EVERYTHING LISTED HEREIN IS APPROXIMATE, IF IT HAD HAPPENED ALL DAY EVERYDAY THEN I COULD'VE REMEMBERED, BUT THE FOLLOWING HAS HAPPENED ON MULTIPLE OCCASIONS BOTH IN WINTER AND IN SUMMER. 1. VEHICLE HAS STOPPED ON ME WHILE DRIVING MULTIPLE TIMES, DOESN'T OTHERWISE SEEM TO DRIVE ROUGH, IT HAS ALSO STALLED ON ME WHILE DRIVING AND I MAKE "Y" TURNS OR AM DRIVING AND STOP AT A STOP SIGN. I PUT THE VAN BACK IN PARK, AND IT WILL START BACK UP. IT DOESN'T HAPPEN WHILE THE CAR IS IN PARK. SOMETIMES THERE IS A BURNING SMELL THAT IS SIMILAR TO THE SMELL OF AN AIRPLANE. 2. TICKING NOISE WHEN I START AND CONTINUES WHILE I'M DRIVING AND INCREASES AS I ACCELERATE. 3. HEAT AND A/C WILL TURN ON, ON ITS OWN, TURNS ON THE REAR FIRST, AND THEN THE FRONT SEATS AFTER, I CAN TURN IT OFF AND IT WILL REPEAT THE PROCESS (I'VE ACTUALLY RECORDED IT HAPPENING). 4. LEFT PASSENGER DOOR CLOSES ON ITS OWN, WON'T STAY OPEN, CLICKING NOISE EVEN IF IT'S CLOSED. 5. INTERIOR LIGHTS AND RADIO WILL FLICKER AND GO DIM THEN BRIGHT (AS IF SWITCHING FROM NIGHT TO DAYTIME THROUGHOUT THE WHOLE TIME I'M DRIVING FREQUENTLY HAPPENS).

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MY VEHICLE RANDOMLY SHUT OFF WHILE DRIVING. IT HAPPENED 15 TIMES OVER THE PAST YEAR CREATING EXTREMELY DANGEROUS SITUATIONS. BECAUSE IT WAS NOT THROWING ANY CODES, AND WOULD NOT REPLICATE OFTEN, IT WAS HARD TO DIAGNOSE UNTIL I DEVELOPED AN ISSUE WITH STARTING THE CAR, ALMOST A YEAR LATER. THE WIN MODULE WAS BAD. I NOW KNOW THAT EARLIER MODEL YEAR'S HAD A RECALL FOR THIS EXACT ISSUE. I FIND IT CURIOUS THAT THE BAD WIN MODULE WOULD OCCUR RANDOMLY FOR MY MODEL YEAR WITHOUT A COLLECTION OF OCCURANCES.

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WHILE PARKED IN A PARKING LOT, BEFORE VEHICLE WAS STARTED, THE PASSENGER HEADREST EXPLODED FORWARD WITH A BANG. UPON INSPECTION, THE PLASTIC PIECE THAT IS DESIGNED TO RETAIN THE AHR DEVICE FAILED. HEADREST IS UNUSABLE.

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THE REAR PASSENGER SLIDING DOOR CONTINUES TO TRY TO LATCH AFTER CLOSED, GENERALLY ONLY ON VERY HOT DAYS. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY OR IN MOTION. THIS IS A WELL KNOWN PROBLEM WITH THESE VEHICLES. PLEASE READ THE COMMENTS ON THE SITE BELOW TO SEE HOW MANY PEOPLE HAVE BEEN EFFECTED BY THIS- HOW IS THIS NOT A RECALL YET?? HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-C24092_DS899542

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EARLY ON/ABOUT AUGUST 27, 2020 I WENT OUT TO MY CHRYSLER T&C , PARKED OVERNIGHT IN MY HOME'S DRIVEWAY, AND DISCOVERED THAT THE FRONT PASSENGER SEAT HEADREST HAD DEPLOYED. THE VEHICLE HAD NOT BEEN INVOLVED IN ANY INCIDENTS OF SUDDEN CONTACT WITH ANY OTHER VEHICLE OR OBJECT. EXAMINATION OF THE VEHICLE EXTERIOR SHOWS ZERO EVIDENCE OF ANY CONTACT WITH ANOTHER OBJECT ON ANY OF THE OUTSIDE SURFACES. THE HEADREST WAS NOT DEPLOYED WHEN I WAS LAST IN THE VEHICLE, BUT WAS DEPLOYED WHEN I LOOKED AT IT THE NEXT MORNING. I HAVE NOT YET TAKEN THE VEHICLE TO ANY REPAIR FACILITY AND NO ONE EXCEPT ME AND MY WIFE HAVE SEEN THE PROBLEM. I AM THE SOLE PERSON TO DRIVE THIS VEHICLE. NO OTHER PERSON, INCLUDING MY WIFE, DRIVES IT. .

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WHILE DRIVING THE DRIVER SIDE HEADREST DEPLOYED HITTING ME IN THE HEAD. I WAS TRAVELING AT ABOUT 40 MILES PER HOUR ON A STATE HIGHWAY.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE CENTER SEAT HEADREST FAILED TO REMAIN UPRIGHT, INSTEAD POINTING TOWARD THE FRONT WINDSHIELD. THE CONTACT CALLED EARNHARDT CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 1521 E. DRIVERS WAY, GILBERT, AZ 85297, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,108.

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WILL NOT CRANK OR TURNOVER. WORKED FINE 9:00 PM NIGHT BEFORE. NEXT MORNING IT WILL NOT START.

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DRIVERS SEAT PROBLEM. ACTIVE HEADREST RESTRAINT FAULTY THE PLASTIC RETENTION TABS HOLDING THE METAL BAR IN PLACE SPONTANEOUSLY BROKE ,THE METAL TEETH WERE STILL LOCKED DOWN ON THE BAR SHOWING IT DIDN'T DEPLOY, JUST THE PLASTIC TABS BROKE. THIS CAUSED THE HEADREST TO 'ACTIVATE' AND MOVE FORWARD. THIS IS A SAFETY ISSUE. VEHICLE WAS PARKED IN DRIVEWAY. NO INJURIES AS NO ONE IN THE CAR.

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MY HEADREST DEPLOYED VERY SUDDENLY WHILE I WAS DRIVING GOING ABOUT 40 MILES AN HOUR AND FOR NO REASON...MY CAR WASN'T HIT AND I DIDN'T EVEN HIT A BUMP. IT SOUNDED LIKE AN EXPLOSION AND THE HEADREST HIT THE BACK OF MY HEAD SO HARD MY CHIN HIT MY CHEST. I'M VERY LUCKY I WAS NOT KNOCKED OUT AND DIDN'T CAUSE AN ACCIDENT.*DT CONSUMER STATED SHE SOUGHT MEDICAL ATTENTION BUT STILL HAS DISCOMFORT ON HER NECK.*JB

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WHEN I WAS DRIVING SUDDENLY MY VAN TURN OFF

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ON MARCH 12, 2019 MY VAN BURST INTO FLAMES WHILE PARKED IN MY DRIVEWAY. THE VAN WAS A TOTAL LOSS AND MY VW WHICH WAS PARKED IN FRONT OF THE VAN WAS DEEMED TO BE A TOTAL LOSS BY THE INSURANCE COMPANY. THERE WAS ALSO EXTENSIVE DAMAGE DONE TO THE FRONT WALL OF MY HOME AND LANDSCAPING. THE VAN HAD BEEN DRIVEN LOCALLY APPROXIMATELY THREE HOURS PRIOR TO THE FIRE.*DT*JB

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TRANSMISSION WENT WITH 56000 MILES, GETTING THE CAR BACK IN ALMOST 4 WEEKS. NOW CAR JUST STOPS DEAD. HAD TO TOW TO DEALER AGAIN SAME PROBLEM. SCARED TO DRIVE BECAUSE AFTER GETTING CAR BACK ENGINE 'ROLLS'. FEELS LIKE STOPPING. I STALLED YESTERDAY AT INTERSECTION AND GOT TOWED TO DEALER. THE FIXED TRANS BUT NOW I HAVE JUST STOPPING PROBLEM. LOOKING THE PROBLEM UP I FIND IT'S A PROBLEM WITH CHRYSLER. I CAN'T AFFORD TO KEEP A LEMON. PLEASE CHECK IT OUT.

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THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE DRIVING IN TOWN. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.

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ONE MORNING BEFORE WORK WHEN I STARTED THE VAN I NOTICED THE BATTERY LIGHT WAS ILLUMINATED. THE VEHICLE DROVE FINE AND AFTER WORK,THE LIGHT WAS NOT ON ANYMORE. THE VAN SAT ALL WEEKEND AND WHEN I STARTED IT UP 2 DAYS LATER THE BATTERY LIGHT WAS AGAIN ILLUMINATED. SO I SCHEDULED IT TO BE SEEN AT THE DEALERSHIP. BY THE TIME THE DEALERSHIP COULD GET ME IN, THE BATTERY LIGHT WAS NO LONGER ON. THE DEALERSHIP RAN DIAGNOSTICS AND COULD FIND NO ISSUES SO I PICKED IT UP WITH NO RESOLUTION. TODAY HAS BEEN A WEEK SINCE THE DEALERSHIP LOOKED AT THE VAN, THE BATTERY LIGHT HAS BEEN ON SOLID FOR 3 DAYS NOW AND ON MY WAY TO DRIVE IT BACK TO THE DEALERSHIP THIS MORNING, IT COMPLETELY DIED ON THE SIDE OF THE ROAD AND I HAD TO HAVE IT TOWED THE REST OF THE WAY THERE. THE VEHICLE COMPLETELY DIED WHILE DRIVING ON A STRAIGHT 35MPH ROAD. ALL POWER STEERING AND INSTRUMENTS WERE LOST AND I COULDNT EVEN PUT THE VAN IN NEUTRAL OR GET THE KEY OUT OF THE IGNITION. I AM CURRENTLY WAITING TO HEAR FROM THE DEALERSHIP AS TO WHAT THEY FOUND AS THE CAUSE.

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