What 635 owners told NHTSA about the 2014 Chrysler Town And Country

THE REAR SLIDING DOOR MAKES A LOUD BUZZING NOISE WHEN THE DOOR LOCKS AND UNLOCKS. I'VE BEEN TOLD THAT IT IS THE ACTUATOR. IT HAPPENS EVERY SINGLE TIME THE DOOR IS LOCKED OR UNLOCKED, WETHER DRIVING OR STATIONARY.

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MY WIFE AND I PURCHASED THIS VEHICLE IN FEBRUARY OF 2016. AT THAT TIME, EVERYTHING WAS FULLY FUNCTIONAL AND WORKING CORRECTLY. IT WASN'T UNTIL THE WEATHER WARMED UP (STARTED APPROXIMATELY IN APRIL OF 2016) THAT WE NOTICED THAT THE DRIVER'S SIDE PASSENGER DOOR WOULD NOT CLOSE PROPERLY, WHILE STATIONARY NOR WHILE IN MOTION AT TIMES. THIS HAPPENS ANY TIME, BUT IT PARTICULARLY HAPPENS WHEN THE WEATHER IS ABOVE 75 DEGREES. THE DOOR HAS A PROBLEM LATCHING CLOSED COMPLETELY. THE DOOR WITH MAKE A JERKING NOISE AS IF IT'S TRYING TO CLOSE, AND IT DOES NOT STOP UNTIL WE PUSH FORCEFULLY ON THE REAR OF THE DOOR TO CATCH THE LATCH. THE DOOR INDICATOR LIGHT ALSO FLASHES ON AND OFF AS THE DOOR IS ATTEMPTING TO CLOSE COMPLETELY. THIS ALSO HAPPENS SOMETIMES WHILE DRIVING. IF THERE IS THE SLIGHTEST BUMP, THE DOOR WILL START TO MAKE THE NOISE AS IF IT'S TRYING TO LATCH. THERE HAVE BEEN TIMES WHEN WE CAN SEE THE DAYLIGHT THROUGH THE DOOR BECAUSE THE DOOR ISN'T CLOSED PROPERLY. THIS STARTED OUT AS A SPORADIC ISSUE BUT IT HAS INCREASINGLY OCCURRED OVER THE YEARS. WE'VE BEEN TRYING TO FIND SOLUTIONS FOR A WHILE NOW. IT HAS BEEN WORSE THIS YEAR AND MORE DANGEROUS WITH BEING ABLE TO SEE THE DAYLIGHT/ROADWAY WHILE DRIVING IF IT'S NOT CLOSED COMPLETELY. THIS IS VERY UNSAFE FOR ANYONE. WE KNOW THAT WE ARE NOT THE ONLY FAMILY WITH THIS VEHICLE THAT ARE HAVING THESE ISSUES. WE JOINED A GROUP THREAD ON CARGURUS.COM WHERE SO MANY OTHERS ARE HAVING THIS ISSUE. THIS SHOULD BE A SAFETY RECALL. I'VE CONTACTED MOPAR/CHRYSLER AND THE ONLY RESPONSE I RECEIVED IS THAT MY VEHICLE IS NO LONGER UNDER WARRANTY AND I NEED TO PAY FULL PRICE TO HAVE THIS ISSUE FIXED. THEY DON'T EVEN KNOW WHAT THE ISSUE IS.

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THE SLIDING DOOR ON THE DRIVER'S SIDE WILL SOMETIMES START OPENING AND CLOSING, AS IF IT IS ATTEMPTING TO RE-LATCH. THIS HAS HAPPENED WHEN THE CAR WAS IN MOTION AND HAD TRAVELED OVER A BUMP. THIS HAS ALSO HAPPENED WHEN THE DOOR IS CLOSING BUT DOES NOT SEEM TO BE ABLE TO LATCH PROPERLY.

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THE HEADREST ACTIVE RESTRAINT SYSTEM DEPLOYED WHILE SITTING IN OUR DRIVEWAY. THE PLASTIC PIECE THAT HOLDS THE PIN BROKE.

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NOTICED PASSANGER HEADREST HAD DEPLOYED ONE DAY. PLASTIC EARS THAT HOLD LATCH PIN IN PLACE HAD BROKEN. VEHICLE WAS STATIONARY, NO INJURIES.

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A FEW WEEKS AFTER GETTING MY OIL CHANGED I WAS DRIVING WHEN THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO AUTO ZONE AND RAN A DIAGNOSTIC ON THE VEHICLE. THE RESULT WAS A CODE P0520 WHICH INDICATES A FAULT IN THE ENGINE OIL PRESSURE SENSOR/SWITCH ELECTRICAL CIRCUIT FOR A PREDETERMINED PERIOD OF TIME. MOST LIKELY SOLUTION IS TO REPLACE THE OIL PRESSURE SWITCH.

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THE HEADREST BROKED BY ITSELF, THE PLASTIC OF THE MECHANISM CRACKED CAUSING THE HEADREST TO BE HOLD IN PLACE JUST BY THE MATERIAL. THE VEHICLE WAS PARKED, NOT INVOLVED IN ACCIDENT OR ANYTHING ELSE.

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MY 8 YEAR OLD SON LEANED WITH HIS HAND ON THE BACK OF THE DRIVER SIDE HEAD REST. THE HEAD REST RELEASED SHOOTING FORWARD. UPON TRYING TO RESET THE HEADREST I NOTICED THE PLASTIC PIECE NEEDED TO HOLD THE SPRING MOUNT TO LOCK IT WAS BROKE THUS NOT ALLOWING ME TO RESET THE HEADREST. THE CAR WAS PARKED AND OFF WHILE THIS HAPPENED.

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THE FRONT DRIVERS SEAT HEAD REST EXPLODED WHEN I WAS GETTING INTO THE CAR THE CAR WAS PARKED

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ON JULY 3, 2020 I WAS SITTING AT A RED LIGHT AT NIGHT WHEN MY DRIVER SIDE HEADREST DEPLOYED/EXPLODED WITHOUT ANY WARNING, MY VEHICLE WAS NOT IN MOTION AT THE TIME. NO INJURIES BUT HEADREST IS DEFECTIVE NOW. I WOULD HAVE BEEN INJURED IF I WAS RESTING ON IT AT THE TIME WITHOUT A DOUBT.

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DRIVERS SEAT ACTIVE HEAD RESTRAINT DEPLOYED UNEXPECTEDLY WITH NO IMPACT OR KNOWN REASON.

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OUR 2014 CHRYSLER TOWN AND COUNTRY DRIVER'S SIDE HEAD REST DEPLOYED. THE CAR WAS STATIONARY....PARKED IN OUR DRIVEWAY. NO ONE WAS HURT. THE PLASTIC PIECES ARE BROKEN UT THE METAL PIN IS IN PLACE.

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AT 50,700 MILES AND 6 MONTHS OUT OF WARRANTY, MY FLEX PLATE CRACKED. THE FLEX PLATE CONNECTS TO THE END OF THE CRANKSHAFT AND THE TORQUE CONVERTER. IF YOUR VEHICLE IS RUNNING WHEN THE FLEX PLATE BREAKS YOUR TRANSMISSION WILL NOT RECEIVE THE ROTATIONAL POWER TRANSFER FROM THE ENGINE TO TURN YOU TORQUE CONVERTER, WHICH CAN CAUSE THE VEHICLE TO BECOME IMMOBILIZED WHILE DRIVING. TO REPAIR THE FLEX PLATE, THE ENTIRE TRANSMISSION MUST BE REMOVED WHICH IS VERY EXPENSIVE. ADDITIONALLY, A CRACKED FLEX PLATE ALMOST ALWAYS INDICATES A GREATER PROBLEM WITH YOUR ENGINE OR TRANSMISSION. WE ALSO EXPERIENCED PROBLEMS WITH HESITATION AND/OR PEELING OUT WHEN DEPRESSING THE ACCELERATOR. THE VEHICLE SPEED CONTROL WAS UNPREDICTABLE AND DANGEROUS. THIS WAS MY FAMILY CAR THAT I THOUGHT I COULD RELY ON FOR YEARS. INSTEAD, I FELT VERY UNSAFE DRIVING IT, AND WAS DISAPPOINTED TO HAVE SUCH A MAJOR POWERTRAIN FAILURE AT SUCH LOW MILEAGE. CHRYSLER REFUSES TO ACKNOWLEDGE THE PROBLEM, RECALL, AND PROPERLY REPAIR THE VEHICLE DESPITE MULTIPLE COMPLAINTS OF PEOPLE LOSING CONTROL WHILE DRIVING AT HIGH SPEEDS DUE TO THIS EXACT PROBLEM. I DECIDED I DIDN'T WANT TO BE THE PERSON THAT DIED SO I TRADED IT IN INSTEAD OF REPAIRING IT, BUT I LOST A LOT OF MONEY IN DOING THAT. YOU CAN'T PUT A PRICE ON YOUR FAMILY'S SAFETY - DO NOT BUY THIS CAR.

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VAN TURNED OFF AND WOULD CRANK BUT NOT START. HAPPENED AT RANDOM TIMES UNTIL IT WOULD NOT START AT ALL. WAS TOWED FOR REPAIR, WE HAD TO REPLACE THE TIPM. NOW ONLY A COUPLE WEEKS LATER THE VAN, AGAIN, WILL ONLY CRANK BUT NOT START. *TR

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GOT IN MY CAR THIS MORNING AND NOTICED MY PASSENGER HEAD REST WAS STICKING OUT. DID SOME RESEARCH AND COME TO FIND OUT THE HEAD TEST DEPLOYED FOR NO REASON. I LOOKED AT IT MORE AND PLASTIC INSIDE OF IT BROKE WHICH CAUSE IT TO DEPLOY FOR NO REASON. *TR

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WIFE WAS DRIVING THE CAR AS NORMAL WHEN BOTH ACTIVE HEAD RESTRAINTS DEPLOYED FOR NO REASON. THERE WAS NO SUDDEN STOP, NO IMPACT. ONE BLEW ALL THE WAY APART, THE OTHER BLEW HALF APART, AND THEN BLEW COMPLETELY WHEN SHE TOUCHED IT TO TRY TO ASSESS WHAT THE PROBLEM WAS. THE CAUSE IS SIMPLE TO DETERMINE. THE HEAD RESTRAINT IS A METAL PIN RETAINED BY CHEAP PLASTIC, AND THE PLASTIC BROKE. I HAVE THE PLASTIC CHIPS TO PROVE IT. *TR

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A NOISE OCCURRED THAT WAS COMING THROUGH THE VEHICLE VENT DRIVER SIDE FRONT DOOR AND SMOKE WAS COMING THROUGH THE VENT SWITCH. THE CONTACT ALSO STATED THAT ON THE DRIVER SIDE BY THE THIRD-ROW SEAT THE CIGARETTE POWER SUPPLY CAUGHT ON FIRE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TOOK A BEACH TOWEL TO SMOTHER THE FIRE FOR IT NOT TO SPREAD AND BURN HIS LEFT HAND BUT DID NOT SEEK MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND GIVEN A CASE NUMBER [XXX]. THE FAILURE MILEAGE WAS APPROXIMATELY 64,700. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

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I WAS SITTING IN A PARKING LOT AND MY PASSENGER SIDE HEADREST DEPLOYED. I'M SCARED MY DRIVER'S SIDE WILL BE NEXT. CHRYSLER WANTED TO CHARGE ME $800 TO REPLACE IT WHEN IT WAS CLEARLY A DEFECTIVE PART. *TR

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BOTH DRIVER AND PASSENGER HEADRESTS HAVE DEPLOYED AND WILL NOT RESET DUE TO BROKEN PARTS IN THE HEADRESTS. THE PASSENGER SIDE HEADRESTS DEPLOYED FIRST, AND RECENTLY THE DRIVER SIDE ALSO DEPLOYED. WE HAD TRIED TO RESET THEM BUT THEY WON'T STAY LATCHED AND CLOSED. IT APPEARS THAT THE BROKEN PART IS THE SAME PIECE ON BOTH HEADRESTS. I'VE ATTACHED PHOTOS OF EACH. BOTH INCIDENCES OCCURRED WHILE THE VEHICLE WAS IDLE WITH NO OCCUPANTS. WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE. *TR

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MY VAN STARTED MAKING A CLICKING NOISE WHILE ON AND WAS PULLING A CODE FOR MISFIRES IN THE ENGINE. IT TURNED OUT TO BE A COMMON KNOWN CONDITION CAUSING METAL IN THE OIL SYSTEM. I STILL OWE $8500.00 ON THIS VAN. I AM A SINGLE MOTHER OF THREE AND NOW WILL BE UPSIDE DOWN ON A CAR THAT I LOVE. I SPOKE TO DIFFERENT MECHANICS WHO AGREED IT HAPPENS IN THIS MODELS ENGINE. I BELIEVED CHRYSLER TO BE TOP QUALITY PRODUCT AND NEVER IMAGINED THAT I WOULD BE ON THE OTHER END OF A CALL TELLING ME THAT MY TOP QUALITY CAR IS NOT WHAT I THOUGHT IT WAS. I AM EXTREMELY DISAPPOINTED AND HAVE FEEL IT NEEDS REPORTED SO OTHER FAMILIES DO NOT HAVE TO GO THROUGH THE SAME FINANCIAL BURDEN THAT I AM. *TR

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SUDDENLY EXPERIENCED BAD JERKING ABOVE 35 MPH AND FOUND OUT WAS A MISFIRES. REPLACED 2 SPARK PLUGS. MISFIRES STILL OCCURRING WHICH CAN NOW BE FELT WHILE IDLE (JOLT/HICCUPS AND AROUND 50-60 MPH). CAN ALSO HEAR ENGINE TICKING. COMMON WITH 2011-2013 ENGINES AND 2014 ENGINES ARE THE SAME SO EXTENDED WARRANTY SHOULD BE PROVIDED AS WELL. *TR

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WHEN WE PURCHASED THE VAN IN 2018, THE DEALER TOLD US THE NUMBER 2 HEAD WAS REPLACED AND CAMSHAFT BECAUSE OF ROCKER ARM TICKING, NOW LAST FALL I HAD TO REPLACE 8 ROCKER ARMS ON THE SAME HEAD. CHRYSLER EXTENDED THE WARRANTIES ON 2011 THRU 2013, BUT THE 2014 HAS THE SAME EXACT ENGINE. WHY ISN'T IT COVERED UNDER THE EXTENED WARRANTY, I NEED ANOTHER CAMSHAFT.

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SLIDING RIGHT SIDE DOOR OPENING BY ITSELF (MOSTLY HAPPENING OVERNIGHT), REAR LIFT GATE HAS OPENED BY ITSELF TWICE (SO FAR), DRIVER'S SIDE SLIDING DOOR HAS OPENED BY ITSELF ONCE (OVERNIGHT). I SHUT THE POWER SWITCH TO IT OFF, BUT IT'S STILL HAPPENING. SO FAR, THAT HAS NOT HAPPENED WHILE THE VEHICLE WAS ON OR IN MOTION. I WORRY ABOUT IF I'M AWAY AND IT HAPPENS THAT SOMEONE COULD STEAL ARTICLES FROM MY VAN. THE ENGINE TEMPERATURE HAS BEEN RUNNING HIGH LATELY, WITH A SMELL OF ANTIFREEZE. I HAD THE RADIATOR FLUSHED AND THERMOSTAT REPLACED, BUT IT'S STILL RUNNING HOT. IT DOES THIS MOSTLY WHEN IT'S IDLING, EVEN IN COLD WEATHER.

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POWER WINDOW REGULATOR FAILURE. I HAVE HAD NOT ONE, BUT TWO POWER WINDOW REGULATORS FAIL WHILE ROLLING THE WINDOWS UP. THE REGULATORS SHATTERED INSIDE MY DRIVER AND PASSENGER FRONT DOORS ON SEPARATE OCCASIONS. THIS CAUSED THE WINDOWS TO FALL INTO THE DOORS. I'M TOLD I'M LUCKY THE WINDOWS DIDN'T SHATTER. THIS IS A HUGE SAFETY ISSUE WHILE DRIVING AND THE WINDOW SUDDENLY FALLS DOWN, AND AN OBVIOUS SECURITY ISSUE IF YOUR VEHICLE HAS NO WINDOW.

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THE VEHICLE'S ENTIRE ELECTRICAL SYSTEM SHUT DOWN ONE DAY UPON STARTING IN MY GARAGE. IT WAS STILL DRIVEBLE, BUT THERE WERE NO WORKING ELECTRICAL COMPONENTS. I TOOK IT TO AN EXCELLENT INDEPENDENT SHOP AND THEY WERE UNABLE TO DIAGNOSE THE PROBLEM, AND SAID IT NEEDED TO GO TO A CHRYSLER SERVICE CENTER. CHRYSLER DETERMINED THAT THE BLIND SPOT SENSORS HAD FAILED, WHICH IS A $2000 REPAIR. WE INQUIRED AS TO WHETHER THE SENSORS COULD BE BYPASSED AND WERE TOLD THEY COULD NOT. WE WERE THEN TOLD, BOTH BY THE ORIGINAL SHOP AND THE CHRYSLER SERVICE CENTER, THAT THIS WOULD HAPPEN AGAIN, MOST LIKELY WITHIN THE NEXT 50K MILES, DUE TO THE LOCATION OF THE SENSORS BEING UNDER THE BUMPER IMMEDIATELY BEHIND THE REAR TIRES. IN THAT SPOT THEY TAKE THE BRUNT OF THE ELEMENTS KICKED UP BY THE TIRES, WHICH AFTER PROLONGED EXPOSURE CAUSES THEM TO FAIL. THEY ARE NOT ABLE TO BE CLEANED EFFECTIVELY BECAUSE THEY ARE LOCATED WITHIN A CAVITY THAT CANNOT BE REACHED. I THEN CALLED A BODY SHOP TO SEE WHETHER WE COULD ADD SOME SORT OF COVER TO THE CAVITY TO PREVENT THE DEBRIS FROM HITTING THE SENSORS, AND WAS TOLD THIS WAS NOT POSSIBLE. THE BODY SHOP, THE ORIGINAL SHOP AND THE CHRYSLER SERVICE CENTER ALL TOLD ME INDEPENDENTLY THAT THIS WAS A DESIGN FLAW AND A SAFETY ISSUE IN THE VEHICLE THAT EXISTED IN MODEL YEARS 2011-2016, AND WAS LATER CORRECTED WHEN CHRYSLER REDESIGNED THE TOWN AND COUNTRY INTO THE PACIFICA. WE LIVE ON A DIRT ROAD AND NOW HAVE A SIX YEAR OLD VEHICLE THAT IS A TICKING TIME BOMB FOR THIS EXACT ISSUE TO CONTINUE TO OCCUR FOR AS LONG AS WE OWN IT.

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