What 635 owners told NHTSA about the 2014 Chrysler Town And Country

THE DRIVER SIDE HEADREST DEPLOYED WITHOUT COLLISION OR BEING INVOLVED IN AN ACCIDENT. IT WAS DEPLOYED ONE DAY WHEN I GOT IN THE CAR. IT IS NOW DETACHED AND CANNOT BE PUT BACK ON. PLASTIC PARTS INSIDE THE HEADREST SEEM TO HAVE BROKEN. IT FEELS UNSAFE TO DRIVE WITH EXPOSED METAL PARTS BEHIND MY HEAD.

NHTSA ODI 11404639

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CROWN MOTORS CHRYSLER DODGE JEEP RAM (1127 CENTRAL AVE, HOLLAND, MI 49423, (616) 795-4840) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL FILTER ADAPTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 140,000.

NHTSA ODI 11404634

THE SLIDING DOOR ON THE DRIVER'S SLIDE DOES NOT FULLY CLOSE. IT LEAVES A GAP AT THE REAR OF THE DOOR. I HAVE TO MANUALLY PUSH THE DOOR TO GET IT TO LATCH. I HAVE STARTED DRIVING NOT REALIZING THE DOOR IS NOT FULLY CLOSED. IN ONLINE FORUMS I HEAR THAT MANY OTHERS ARE EXPERIENCING A SIMILAR ISSUE WITH THIS MAKE/MODEL CAR.

NHTSA ODI 11404039

LEAKING OIL SO I TOOK IT IN AND MECHANIC SAYS THE OIL FILTER HOUSING IS CRACKED AND NEEDS TO BE REPLACED. APPARENTLY IT'S PRETTY COMMON AMONG THESE VEHICLES AND HE'S HAVING A HARD TIME GETTING THE PART TO FIX IT. IT'S ON BACK ORDER.

NHTSA ODI 11403836

GOING 65MPH ON MAJOR HIGHWAY WENT OFF ROAD TAKING OUT MULTIPLE BIG CONCRETE IN GROUND SIGNS. THEN WENT ON 2WHEELS SLAMMED BACK DOWN IN A DOWN HILL MEDIAN. NO AIRBAGS WAS DEPLOYED. TOWN & COUNTRY TOTAL LOSS. ENTIRE FRONT END DAMAGED AND BACK PASSENGER AXEL & WINDSHIELD HUGE CINDER BLOCK TYPE HOLES WITH SHARDS OF GLASS EVERYWHERE EVEN IN OUR EARS! NO AIR BAG DEPLOYED OR ATTEMPTED. I HAD ALMOST HALF TANK GAS NOW EMPTY LIGHT IS ON.

NHTSA ODI 11403622

I NOTICED SOME TYPE OF OIL LEAKING UNDER MY VEHICLE. I TOOK IT TO THE LOCAL CHRYSLER DEALERSHIP AND WAS TOLD THAT THE OIL FILTER HOUSING NEEDED REPLACED. THEY SAID IT WOULD COST AROUND $1,000, BUT THAT THERE WAS NO ETA ON WHEN THEY WOULD HAVE THAT PART IN STOCK. I CALLED A SMALL AUTO MECHANIC SHOP TO SEE IF THEY COULD GIVE ME A COMPETITIVE PRICE, BUT THEY AREN'T ABLE TO FIND THE PART AVAILABLE THROUGH ANY THIRD PARTY VENDORS. MY VEHICLE HAS BEEN SITTING AT THE CHRYSLER DEALERSHIP FOR OVER 2 WEEKS WAITING FOR THEM TO LET ME KNOW WHEN THE PART WILL BE AVAILABLE. THE DIAGNOSTIC FEE IS $135 AND WILL ONLY GO TOWARDS THE PRICE OF THE REPAIRS IF THOSE HAPPEN WITHIN 30 DAYS, SO TO KEEP FROM WASTING MONEY AND HAVING MAJOR ISSUES ARISE FROM THIS LEAK I HAVEN'T PICKED UP MY VEHICLE AND WE ARE PLAYING LEAP FROG WITH MY HUSBAND'S SMALL CAR.

NHTSA ODI 11403720

I BOUGHT A 2014 TOWN AND COUNTRY FROM MORAN BUICK DEALERSHIP IN SEPTEMBER 2020 BY FEBRUARY 2021 I HAD TO REPLACE COMPONENTS IN MY DRIVERS SIDE WINDOW TWICE DUE TO FAILURE AND THE WINDOW FALLING IN MY DOOR. ALSO NOTICED A HUGE OIL SPOT ON DRIVEWAY WENT TO HAVE IT CHECKED OUT AND WAS TOILD MY OIL FILTER HOUSING CRACKED AND IT ON BACK ORDER OVER 4 MONTH. LOOKING ONLINE THIS IS A HUGE ISSUE. HOW CAN I FEEL SAFE DRIVING MY FAMILY IN THIS VEHICLE WITH OIL LEAKING OUT CONSTANTLY.

NHTSA ODI 11403617

NOTICED ENGINE OIL LEAKING (UNKNOWN WHEN IT STARTED). INITIALLY THOUGH IT MAY HAVE BEEN OIL SPILLED WHEN CHANGING OIL. IT TURNS OUT THE OIL IS LEAKING FORM FILTER HOUSING (ALSO INCLUDES ENGINE OIL COOLER). ENGINE NEEDS EXPENSIVE REPAIR TO FIX DUE TO PLASTIC PARTS. PART IS NOT AVAILABLE TO PURCHASE (BACK ORDER). OIL LEAKS IS HEAVY, UNSURE IF IT MAY POSE A FIRE HAZARD.

NHTSA ODI 11400373

THE OIL PUMP COOLANT LINE AND HOUSING NEEDS TO BE REPLACED - COSTING ABOUT $1K FOR PARTS AND LABOR. THE VAN ONLY HAS 115K MILES AND HAS BEEN WELL-MAINTAINED. I HEARD FROM BOTH THE AUTO REPAIR SHOP AND THE DEALER THAT THIS IS A KNOWN ISSUE AMONG MANY OTHER VANS AND THAT THE PARTS ARE ON BACKORDER FOR 2 MONTHS (ABOUT 15K NEEDED). IT'S NOT JUST ME HAVING THIS ISSUE BUT THOUSANDS. A RECALL SHOULD BE IN EFFECT.

NHTSA ODI 11400394

THE RADIO HAS STOPPED WORKING. THE SCREEN WILL SOMETIMES COME ON TO ALL WHITE THEN GO OFF AGAIN AND OTHER TIMES THE CHRYSLER SYMBOL WILL SHOW THEN GO OFF AFTER A FEW MINUTE. NO SOUND, NO BACK UP CAMERA, NOTHING . BEEN DOING THIS FOR 3 DAYS.

NHTSA ODI 11399362

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL UNDERNEATH THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT HAD THE OIL FILTER HOUSING REPLACED. RECENTLY WHILE DRIVING 28 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROADWAY. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND PULLED TO SIDE OF THE ROADWAY. THE CONTACT HAD THE VEHICLE TOWED TO STEVENSON-HENDRICK TOYOTA JACKSONVILLE (3124 NEW BERN HWY, JACKSONVILLE, NC 28546) WHO DIAGNOSED THE FAILURE AND STATED THAT A ROD WENT THRU THE ENGINE CAUSING TO FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.

NHTSA ODI 11396995

HAD MY OIL CHANGED AND TUNED UP LAST MONTH ROUGHLY 3 DAYS LATER I NOTICED OIL ON MY DRIVE. BROUGHT IT TO A FRIEND AND SAT FOR 30 MIN AND A PUDDLE OF OIL SHOWED UP IN HIS GARAGE FLOOR. WE CHECKED THE OIL LEVEL AND FOUND OIL ALL OVER THE MOTOR. I TOOK IT BACK TO WHERE I HAD MY WORK DONE AND WAS TOLD THE LEAK WAS COMING FROM UNDER THE OIL FILTER HOUSING ASSEMBLY AND THERE ARE 2000 ON BACK ORDER. WHICH MAKES ME THINK THERE IS A PROBLEM YOUR AWARE OF AND HOW DO I GET IT FIXED.

NHTSA ODI 11396780

I NOTICED OIL UNDER MY VEHICLE. I CRAWLED UNDERNEATH THE VEHICLE AND NOTICED OIL WAS COATING ALL VISIBLE PARTS OF MOTOR. UPON FURTHER INSPECTION THE OIL FILTER HOUSING ASSEMBLY HAS DEVELOPED A CRACK IN IT. THIS IS A PLASTIC PIECE THAT IS AFFIXED TO THE ENGINE (HEAT AND PLASTIC DO NOT MIX). THIS HAS CAUSED OIL TO LEAK ONTO THE MOTOR (AT APPROXIMATELY 1 QUART PER 3000 MILES DRIVEN). THIS HAS THE POTENTIAL TO CAUSE A FIRE IN THE ENGINE BAY AT ANY TIME.

NHTSA ODI 11396478

ON TWO OCCASIONS DURING THE LAST MONTH THE ENGINE HAD JUST DIED WHILE DRIVING. IT HAPPENS AROUND 30MPH AND DECELERATING. BATTERY WAS WORKING BECAUSE RADIO STAYED ON, BUT LOST ALL OTHER OPERATING FUNCTIONS INCLUDING AUTOMATIC STEERING.

NHTSA ODI 11395834

MY VEHICLE HAS A TICKING PROBLEM (LIFTER) FOR OVER 8 MONTHS. I NEED TO GET IT FIXED AND NO ONE WORKS ON THE ENGINE. ONLY THE DEALER. SECONDLY, MY ENGINE LIGHT COMES ON FOR THE THERMOSTAT GAUGE.

NHTSA ODI 11395567

AT 50,000 MILES THE TRANSMISSION VALVE WENT OUT - CAUSING THE VAN TO STALL WHILE DRIVING. IT WAS REPLACED. AGAIN AFTER ANOTHER 50,000 MILES THIS TRANSMISSION VALVE IS GOING OUT AND THE VEHICLE IS AGAIN STALLING WHILE DRIVING.

NHTSA ODI 11395273

TIRE PRESSURE SENSER READS A FALSE LOW TIRE. TIRES INSPECTED MY MECHANIC AND NONE OF THE TIRES ARE ACTUALLY LOW. TIRE PRESSURE SENSER STAYS ON EVERY ENGINE START AND DOES NOT GO AWAY

NHTSA ODI 11390908

I HAVE A TOWN AND COUNTRY 2014. WHILE MY HUSBAND WAS DRIVING OUR MINI VAN ON THE HIGHWAY AND I WAS IN THE PASSENGER SEAT. THE HEAD REST ON THE PASSENGER SIDE SEAT DEPLOYED AND SLAMMED INTO THE BACK OF MY HEAD TWICE FOR NO REASON. WE TOOK IT TO THE DEALERSHIP AND IT WAS WAY TOO EXPENSIVE FOR US TO PAY FOR OUT OF POCKET BECAUSE IT WAS NOT COVERED IN OUR WARRANTY. THEN JUST A FEW DAYS AGO WHEN I WAS DRIVING AND COME TO A STOP THE DRIVERS SIDE HAD SLAMMED INTO THE BACK OF MY HEAD AGAIN! WHY WOULD THESE DEPLOY FOR NO REASON WHAT SO EVER. THIS IS A HUGE SAFETY RISK. THEY CANNOT BE RESET BECAUSE THE SAME PIECE THAT BROKE ON THE PASSENGER SIDE BROKE ON THE DRIVER SIDE. PLEASE TELL ME WHAT ARE THE CHANCE ?? THIS IS NEEDS TO BE ADDRESSED AND THE FAULTY HEAD RESET NEEDS TO BE RECALLED.*DT CONSUMER DID NOT CONTACT THE MANUFACTURER.*JB

NHTSA ODI 11389817

ON 1/17/21, THE VAN ENGINE STALLED WHILE I WAS DRIVING ON A FREEWAY. THIS CAUSED LOSS OF POWER STEERING AND POWER BRAKES. I COASTED TO STOP ON SIDE OF ROAD, WAITED A BIT, AND RESTARTED THE VAN. IT DROVE FOR AOUT 3 MILES WHEN THE SAME THING HAPPENED. PROBLEM APPEARS INTERMITTENT SINCE IT HASN'T HAPPENED WHEN I BRIELFY DROVE THE CAR ON 1/18 AND 1/19. DEALER IS SAYING THEY CAN'T FIND ANYTHING WRONG WITH CAR (TOOK CAR IN TO DEALER ON 1/20)

NHTSA ODI 11389031

WE HAD TO REPLACE THE OIL FILTER ADAPTER IN OUR VAN BECAUSE IT WAS LEAKING. OUR MECHANIC SAID HE IS FIXING A LOT OF THESE IN VANS SIMILAR TO OURS. WHEN RESEARCHING ONLINE, WE SEE THAT LARGE NUMBERS OF PEOPLE WITH 2014 CHRYSLER VANS HAVE THE SAME ISSUE. SOME EVEN REPORTED THEIR VEHICLES CATCHING FIRE AS A RESULT OF THE ISSUE. IT COST OVER $600 FOR US TO HAVE IT REPAIRED.

NHTSA ODI 11384028

DRIVER SEAT ACTIVE HEAD RESTRAINT DEPLOYED WHEN NOT IN A COLLISION. THE CAR WAS OFF AND WE WERE LOADING KIDS IN THE CAR. CAN'T GET IT TO GO BACK TOGETHER.

NHTSA ODI 11383244

WHILE PARKING MY VEHICLE IN MY DRIVEWAY AND AFTER COMING TO A STOP, MY DRIVER SIDE HEADREST (ACTIVE HEAD RESTRAINT) DEPLOYED, STRIKING ME IN THE BACK OF MY HEAD. I WAS NOT INJURED. THERE WAS NO ASSOCIATED VEHICLE NOR DID THE VEHICLE STRIKE AN OBJECT. UPON FURTHER EXAMINATION, A PLASTIC SEATING THAT HOLDS THE METAL PIN HAD BROKEN. ATTEMPTS TO RESET WAS UNSUCCESSFUL BECAUSE OF THE BROKEN PLASTIC PIN SEATING. THE ATTACHED PHOTO SHOWS A STRAP AROUND THE HEADREST SO THAT THE VEHICLE CAN BE DRIVEN SAFELY.

NHTSA ODI 11376953

VEHICLE HAD LEAKING PLASTIC OIL FILTER HOUSING AT 110K MILES. AFTER REVIEW ONLINE, NOTICED THIS IS A VERY COMMON DESIGN ISSUE ALL OVER THE 3.6 PENTASTAR V6. THEN AT 127K, I HAVE NOW BEEN INFORMED AFTER ENGINE STARTED TICKING WHILE DRIVING THAT TIMING CHAIN, CAMSHAFT ETC HAVE FAILED AND ENGINE MUST BE REBUILT AND OR REPLACED ENTIRELY. I HAVE OWNED MANY VEHICLES AND NEVER HAD ONE WITH AN ENGINE FAILURE AT THIS LOW MILEAGE. SMALL FIXES, OF COURSE BUT TOTAL CATASTROPHIC ENGINE PART FAILURE AT 127K? CHRYSLER SHOULD BE ASHAMED OF THIS POORLY DESIGNED ENGINE. THEY KNOW THIS ENGINE HAS PROBLEMS AS THEY EXTENDED ENGINE WARRANTIES FOR 2011-2013 MODELS BUT I FEEL LIKE THEY LEAVE THEIR CUSTOMERS WITH NEWER ENGINES HIGH AND DRY. I WILL NEVER BUY ANOTHER FCA PRODUCT AGAIN AS LONG AS I LIVE, AND I AM A YOUNG FATHER WITH MANY MORE VEHICLES LEFT TO BUY IN MY LIFE - THIS WAS MY FIRST FCA VEHICLE.

NHTSA ODI 11375678

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT IN THE DRIVEWAY OF HIS RESIDENTS THERE WERE DROPS OF OIL IN THE DRIVEWAY. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND DETERMINED THAT THE OIL PRESSURE GAUGE NEEDED TO BE REPLACED. THE OIL WAS REPLACED IN THE VEHICLE HOWEVER, THE FAILURE RECURRED. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

NHTSA ODI 11375441

THE PASSENGER ACTIVE HEAD REST EXPLODED FORWARD WHILE I WAS DRIVING. I HAD JUST DROPPED MY WIFE OFF AND WAS HEADED DOWN THE ROAD AND A LOUD BOOM HAPPENED AND I LOOKED OVER AND SAW THE HEAD REST STICKING FORWARD FROM THE REST OF THE PIECE. IF MY WIFE WAS STILL IN THE VEHICLE IT WOULD HAVE STRUCK HER IN THE HEAD.

NHTSA ODI 11365487