What 635 owners told NHTSA about the 2014 Chrysler Town And Country

The driver's side sliding passenger door doesn't properly latch in hot weather. Instead of latching, the automatic mechanism continually tries to latch without success. Sometimes driving down the road, the door motor will continue to try to latch the door. Sometimes it will set off the alarm. The door simply will NOT latch in hot weather unless pressure is applied to the back end of the door (nearest the rear driver's side tire) in conjunction with the sound of the actuator trying to latch the door.

NHTSA ODI 11429027

The contact owns a 2014 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 109,000.

NHTSA ODI 11428882

The passenger sliding door will not latch and just clicks over and over again. After reading to try to solve the problem I found hundreds of people with the same problem.

NHTSA ODI 11428707

The contact owns a 2014 Chrysler Town and Country. The contact stated while reversing from his garage, his wife notified him that the rear driver’s side taillight and the license plate light bulb were not illuminated. The contact stated that there was no warning light illuminated. The contact also stated that the front driver’s side light was not illuminated. The contact took the vehicle to an independent mechanic and replaced the M17 fuse. The contact stated that the failure recurred, and the fuse was replaced twenty times. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 102,000.

NHTSA ODI 11425948

Oil leak from defective adapter/housing. Oil continuously leaks even shortly after being repaired due to bad product design on the 3.6L Pentastar V6 engine. Poses a significant safety hazard and could lead to fire at any point due to all the old oil that has leaked all over the engine bottom. A significant number of posts pertaining to this issue are all across the internet, here is only one example going back to 2014 with over 400 posts; from only one thread!: https://www.chryslerminivan.net/threads/please-post-if-you-have-had-an-oil-leak-on-your-2014-3-6l-pentastar-v6.65617/page-21

NHTSA ODI 11423905

The driver head rest deployed while I was driving. It hit the back of my head very hard, causing my neck to hurt and I had a headache for 2 days. I did not go to the Dr. because it wasn't severe. However, I do have this on video because we have a dash cam in our van at all times. I found out these were defective, called the FCA and they told me I could go to any Chrysler dealer and I could get it replaced under warranty. So this is what I have done, but its on back order. Also, I wanted them to replace the other side since this could happen again, but they said they could not, unless it deployed. That's unacceptable if you ask me....its a safety issue for sure. This will happen again, just don't know when. Is there anything I can do about this? Thank you so much. FCA has been contacted and warranty number [XXX] and case [XXX] was given. Consumer has headache for couple of days, her neck hurt as well as in between her shoulder blades. Dealer was contacted on July 5th and head rest is backordered, dealer will install once it comes in. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11423524

NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens during the extreme heat of the summer (such as 90 degrees and above). The local dealership recommended replacing all of the mechanisms in the door. However, they have no idea why the air temperature impacts the door. Regardless, the door is subject to overheating. These mechanisms are located in the same part of the care where the fire investigation is occurring.

NHTSA ODI 11423476

The passenger side sliding door will not latch when the weather is hot, over 80 degrees. Now when I drive the alarm bell of the door being open has started going off. Worried the door will open while driving putting my children im danger.

NHTSA ODI 11423509

Charge Hub mounted between trim panel on drivers side between second row and third row seat burned. I parked and smoke started rolling in van. Strong burning smell. Had to call Fire Dept.

NHTSA ODI 11423362

The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.

NHTSA ODI 11422392

The contact owns a 2014 Chrysler Town and Country. The contact stated that the third-row passenger’s and driver’s side seat belts were not sitting across the passenger's chest correctly. The seat belts were mounted from the front of the seat rather than mounted from behind the seat. The dealer inspected the third-row seat belts and was unable adjust the seat belts. The manufacturer was made aware of the failure. The failure mileage was 118,861.

NHTSA ODI 11420087

Driving in a subdivision at about 20 mi/hr and the passenger headrest AHR deployed for absolutely no reason and without warning hitting the passenger sharply in the back of the head. Looking at the unit it appears that the plastic component holding a retention pin gave out releasing the pin which was still in the grip of metal claws so we know the solenoid didn't accidently activate. The plastic simply broke!! Fortunately it didn't result in injury other then a sore head! There are a lot of reports of this happening with these headrests so it is recurring problem which I'm surprised hasn't been addressed yet. If/when the drivers side does the same thing it could result in an accident causing situation.

NHTSA ODI 11419892

I bought my chrysler 2014 town and country a year ago used. The drivers seat headrest deployed a couple days ago. It didn't deploy while driving, I had just noticed it looked different. Split open one day. The plastic inside is broken. There were no messages about anything being activated for the headrest. Only the drivers side deployed. If this would've happened while I was driving it could have caused an accident.

NHTSA ODI 11419971

The drivers side passenger electric side door won’t open. The door is permanently locked it normally opens with a electric motor that does it at the push of a button. None of the 4 ways to open the door with the electric motor works. The door also doesn’t open manually from inside or outside the door. The vehicle hasn’t been fixed or looked at it just stopped working. The was a unusual noise about a week before when the door would latch shut as soon as it closed. The door no longer functions as a way out of the van. This is a hazard in case passengers need to get out of the van in a emergency.

NHTSA ODI 11419287

When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.

NHTSA ODI 11418933

This 2014 Town & Country stalls while driving, even when driving on the highway. It is extremely dangerous to me, and especially to my wife and children ! The check engine light comes on when it is about to stall. My ASE Certified mechanic read a P0302 trouble code. This means that #2 cylinder has a misfire. The mechanic replaced all spark plugs and coils, but the same missfire remains. The actual problem is a defective cylinder head on the left bank. This was determined by a cylinder leak-down test, which shows that #2 exhaust valve is leaking compression. This defective left (#2,4,6 cylinders) cylinder head is well known by all FCA Dealers. My dealer says that ALL of his mechanics have a great deal of experience doing this defective cylinder head replacement. Tens of thousands of left cylider heads have been replaced under an EXTENDED WARRANTY PROGRAM, issued and approved by FCA, which extends engine warranties on their 3.6 LITER ENGINES to 10 YEARS or 150,000 miles. When I try to get my vehicle's defective cylinder head replaced under the EXTENDED WARRANTY FCA PROGRAM, FCA says that they will only replace the defective cylinder head on 2011, 2012, and 2013 vehicles ! They will not cover my vehicle ! Please help, before this engine defect causes a major accident for my family.

NHTSA ODI 11418028

On warm days, the sliding door on driver's side will not latch when it closes. The door constantly tries to latch shut. After the van has been sitting in a garage, out of the direct sunlight, it is able to latch shut again. This opening and closing occurs while the vehicle is in motion and stopped. Furthermore, there is a seat right next to the door. Thus, this is a safety risk because the unlatched door poses a risk of injury or death during a collision or accident. The Chrysler dealers have not able to solve this issue and there are countless instances online of other van owners reporting the same issue. This is well, documented issue that the manufacturer cannot explain or solve. Please recall the van before someone dies.

NHTSA ODI 11417616

IN WARM WEATHER MY DRIVERS SIDE POWER DOOR WILL NOT LATCH- THE MOTOR KEEPS CYCLING. ALSO, WHEN I HIT A BUMP THE CAR WILL CHIME, INTERIOR LIGHTS COME ON AND THE OPEN DOOR LIGHT WILL ENGAGE AD IF THE DOOR IS OPEN. THIS HAS BEEN HAPPENING FOR APPROXIMATELY 4 YEARS AND I CANNOT FIND A SOLUTION. IT IS ONLY AN ISSUE A WARM WEATHER (ABOVE 70 DEGREES). CHRYLSER HAS NOT BEEN ABLE TO FIX THE ISSUE. I CONDUCTED AN INTERNET AEARCH AND IT APPEARS THAT I AM NOT THE ONLY OWNER WITH THIS PROBLEM.

NHTSA ODI 11415436

WHILE DRIVING, THE VEHICLE TEMPERATURE JUMPED INTO THE RED. WE PULLED OVER IMMEDIATELY AND FOUND OIL AND COOLANT SPRAYED ON THE ENGINE COMPARTMENT. FURTHER INSPECTION SHOWED OIL IN THE RADIATOR MIXED WITH THE COOLANT. THE OIL COOLER FAILED AND OIL WAS BEING PUSHED INTO THE COOLANT SYSTEM, WHICH CAUSED THE OVERHEATING. WE WERE JUST GETTING UP TO SPEED WHEN THE INCIDENT OCCURRED. WE HAD THE VEHICLE TOWED TO A DEALERSHIP TO BE REPAIRED. THE OIL COOLER PART INQUIRY SHOWED 40,000 ON BACK ORDER BECAUSE THE FAILURE OCCURRENCE IS SO HIGH.

NHTSA ODI 11413952

VAN SHUTS OFF WHILE DRIVING AT DIFFERENT TIMES WITH NO PATTERN. NO INSTRUMENT PANEL WARNINGS SHOWN. ALSO WILL STALL AT TIMES WHILE IDLING.

NHTSA ODI 11413603

I AM HAVING A CYLINDER 2 MISFIRE WITH 90K MILES ON VEHICLE. VEHICLE IS CLEARLY MISSING AT IDLE WITH HEAVY SHAKING AND STRONG ODOR OF EXHAUST FUMES. I HAVE REPLACED SPARK PLUGS AND NEW IGNITION COILS WITH NO CHANGES. I HAVE ALSO REPLACED THE OIL FILTER HOUSING THAT HAD A SEVERE LEAK BEFORE THIS PROBLEM.

NHTSA ODI 11412961

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STARTED OVERHEATING. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI 11407586

THE ENGINE IN MY CHRYSLER TOWN & COUNTRY MINIVAN, 3,6L ENGINE, DEVELOPED A SERIOUS "MISS" CAUSING POWER LOSS AND VIOLENT VIBRATION WHEN TRYING TO ACCELERATE. IT HAS BEEN DETERMINED TO BE A MISSFIRE IN CYLINDER #2. BY TESTING, IT IS DETERMINED TO BE A FAULTY DESIGNED LEFT CYLINDER HEAD. CHRYSLER HAS EXTENDED THE WARRANTY FOR THIS PROBLEM ON ALL 2011 TO 2013 VEHICLES WITH THE 3.6L ENGINE, BUT NOT MY 2014 (YET). HELP, PLEASE.

NHTSA ODI 11405349

TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED SHAKING ABNORMALLY, AND LOSS MOTIVE POWER. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE NUMBER TWO CYLINDER HAD A MISFIRE AND THAT THE CYLINDER HEAD REPLACEMENT WAS NEEDED. THE CONTACT CALLED QUINN MOTORS (6747 GEORGE WASHINGTON MEMORIAL HWY, GLOUCESTER, VA 23061, (804) 693-2408) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. THE CONSUMER STATED THE VEHICLE HAS A DEFECTIVE CYLINDER HEAD AND REQUIRES $2,000 TO $4,000 TO REPLACE.

NHTSA ODI 11405354

OIL FILTER HOUSING LEAKING. PART ON BACK ORDER BECAUSE THIS IS SO COMMON. COULD LEAD TO POTENTIAL FIRE AS TO WHY THIS IS A SAFETY HAZARD.

NHTSA ODI 11405212