What 635 owners told NHTSA about the 2014 Chrysler Town And Country

The contact's mother owns a 2014 Chrysler Town and Country modified for wheelchair accessibility. The contact stated while driving 55-65 MPH, he smelled an abnormal burning odor. There were no warning lights illuminated. The contact opened the windows, drove to his residence, and parked the vehicle. The contact then noticed a trail of fluid on the ground. The contact stated that the fluid was coming from the passenger's side rear shock location. The vehicle was towed to an independent mechanic where it was diagnosed that the bracket of the shock fractured and pierced unknown hoses. The independent mechanic repaired the hoses; however, the independent mechanic was unable to repair the passenger's side rear shock bracket. The independent mechanic informed the contact that the failure was due to the vehicle modifier using a thin metal to weld the passenger's side rear shock bracket of the vehicle. The contact stated that the vehicle was modified by Eldorado National. The modifier was not notified of the failure. The local authorized dealer and manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,000.

NHTSA ODI 11469192

Twice now the vehicle has turned itself off. Once idling in a parking lot and once driving down the road. There were no warning lights that came on, the engine just died and all the electronics reset (clock, speedo, etc.).

NHTSA ODI 11466858

The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 55 MPH and then coming to a complete stop, the vehicle lost motive power and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with TIPM failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,159.

NHTSA ODI 11466408

Win module is going out engine cuts out without notice when driving. There have been recalls for this part in older models but issues look to have continued into newer models

NHTSA ODI 11466000

Passenger side sliding door malfunctions when the temperature is above ~80 degrees F. It refuses to latch and cycles open-shut, open-shut, indefinitely, sometimes while the vehicle is in motion. Discovered that by pressing hard on the body panel behind the malfunctioning door, the cycle can be disrupted. Has been an issue for 3+ years. Local Chrysler dealer will fix it for $1000 + and acknowledges that it is a common problem.

NHTSA ODI 11464207

On several occasions, I was driving, and my van turned off. I revived no warning and no check engine light. I was able to put on my emergency signal and pull over. It took several tries to turn back on. It was scary and I feel unsafe driving my van with children now.

NHTSA ODI 11462049

Win module. Engine cuts off while driving no warning. Almost caused vehicle crash loss of power steering and total engine power

NHTSA ODI 11460758

Passenger side door cannot be opened via electronic open or manually. Chrysler says this is not covered under warranty to fix.

NHTSA ODI 11460404

The car was turned on and 3 children were getting buckled in both rear rows of the vehicle. Within seconds the cabin was filling with smoke. An electrical fire had started from the rear charging area which is located next to the second row drivers side seat. Everyone exited with no physical injuries, although panic was experience and a new anxiety now for driving in cars. Since then I’ve read that this year Chrysler T&C has had multiple reports of similar incidences yet no recall on file.

NHTSA ODI 11458872

Oil filter cooler housing unit is leaking at under 150,000 miles. The leaking oil is pooling and is an extreme fire hazard. After my mechanic informed me that this was common in my vehicle it came to my attention that this has been a known issue which Chrysler has refused to take responsibility for.

NHTSA ODI 11456235

While traveling at highway speed 65 MPH when the engine and electrical went off without warning, causing all lights, in and out to go off, power steering to be lost and I'm sure power brakes to be compromised. Was able to put vehicle in neutral and restart the engine while coasting. This did happen at night leaving the vehicle without lights while it is coasting and loosing speed on a busy freeway. This has happened a few times previously but this is the first time on the freeway.

NHTSA ODI 11453921

The contact owns a 2014 Chrysler Town and Country. The contact stated that while his wife was driving approximately 20-30 MPH, the vehicle stalled. There were no warning lights illuminated. The contact's wife veered to the side of the road and parked the vehicle. The contact stated that as his wife turned off and restarted the vehicle, she was able to continue to drive with no issues. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The VIN was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed or repaired. The failure mileage was approximately 90,000. The VIN was not available.

NHTSA ODI 11451850

Engine Leaked oil from oil filter housing, Thank goodness my boyfriend put the fire out. very big problem he had to repair wires and replace lots of expensive parts because the small fire melted some of the intake and the valve cover. Im just thankful my boyfriend is a mechanic and could fix it for me. 800.00 in just parts. just to find out that there is a updated part that would not leak. But Waldorf dodge Sold me the same part he took off. so its destined to happen again. Chrysler should be ashamed of their design. They put my family at risk and my vehicle. I checked for recalls on it and its not there.

NHTSA ODI 11450641

The front passenger side active headrest deployed without warrant. It looks broken and can't be reset.

NHTSA ODI 11449989

OIL HOUSING LEAK FAILURE which when speaking with my mechanic and looking online, this is a HUGE problem with these vehicles. I don't understand why this has been a recall item as I can see over 56,000 issues online for it. SUCH An ISSUE there is a back order of part. the oil leak is dangerous and can cause fires to cars with mostly families driving them

NHTSA ODI 11447025

The passenger side headrest srs system deployed while unattended. Chrysler refuses to repair or replace this.

NHTSA ODI 11441538

Passenger side sliding door makes a loud grinding sound when shut. Often times the door won't shut completely. Other times it will not open (i.e. it's stuck shut). In either case it is not safe for the passengers. They could either fall out because the door isn't shut while the vehicle is in operation. They could also need to exit the vehicle quickly due to an accident, but be stuck because the door won't open. This issue has been occurring for at least 4 years. I've been waiting for the manufacture to issue a recall to fix it because my understanding is it is very expensive to fix but am taking it into the dealership next month to get it looked at.

NHTSA ODI 11441015

Hole in the top of the fuel pump from electrical connection getting too hot.

NHTSA ODI 11439613

Headrest deployed without reason. Was stopped at a light, not moving, and head ready deployed and hit me in the head.

NHTSA ODI 11436153

Front power windows have fallen into the door three times now (driver side 2, passive 1). Each time it required replacement of the window regulator and cable. I can't imagine this happening on the highway -- would scare the bejesus out of somebody when there's a loud bang and the window just drops into the door. Plus, it's a security issue since you have an open window that can't close until you get the repair. Internet searches show this to be a common issue.

NHTSA ODI 11436002

Both of my headrests in the front (driver and passenger) within a week of each other have suddenly "popped" forward. They are broken and can't be put back together. It is very dangerous. Thankfully no one was riding in the passenger seat. The driver seat occurred when the vehicle was parked. This could have really hurt someone.

NHTSA ODI 11434818

While my wife was driving down the highway heading home from work the front passenger seat headrest exploded. She said the explosion was so loud and startling that she almost wrecked. Had there been a passenger or it been the drivers seat there could have been serious head or neck injuries. Upon looking at the exposed headrest it appears that the plastic that holds the latch bar in place is weak and ripped out.

NHTSA ODI 11432054

Passenger side door lock buzzing, fails to lock or unlock at times. This could be a safety issue with anyone especially children.

NHTSA ODI 11431867

When vehicle is exposed to consistent sunlight and heat during the spring/summer months, the driver's side power sliding door will not latch properly, causing the door to repeatedly try to latch itself shut. This occurs when opening/closing the door, and also while the vehicle is in motion. For example, if the door is shut properly, and the vehicle goes over a bump or something disrupts the ride, the door will think it is open, the warning light comes on the dashboard, the interior lights activate and the electric latch motor will repeatedly activate until the van thinks the door is closed. Even when parked, I have returned to the vehicle to find the door trying to close itself.

NHTSA ODI 11430571

Headrest safety system deployed while car was parked. Plastic bracket holding release pin broke, casing system to deploy.

NHTSA ODI 11430302