What 635 owners told NHTSA about the 2014 Chrysler Town And Country

Door lock buzzes in passenger side sliding door. Sometimes it will not unlock. Inability to open door could put our safety at risk someday.

NHTSA ODI 11526430

The active headrest on the driver seat, sprang open with a loud pop, hitting me in the back of the head while I was driving. I have heard of many other drivers having the same problem. There was no accident. There was no collision. Or was no warning. I have not taken this in to get fixed yet. People online are saying it costs up to $750 to get fixed. It is uncomfortable to drive the car with the headrest in this position.

NHTSA ODI 11525730

I was sitting in my 2014 Town and Country and my active headrest restraint randomly activated hitting me in the back of the head. I was parked with one passenger in the vehicle. It hurt my neck as it shot my head forward.

NHTSA ODI 11525276

The engine light came on after replacing the front cylinder head and was illuminated before this repair. The engine has a constant clicking sound, and runs very rough and nearly to a stall constantly. The vehicle is using fuel at an alarming rate. The vehicle cannot be driven for any distance as the rpms are out of control when accelerating. Mechanics who have looked at the vehicle said this is a common problem with the 3.6 engine and will not be remedied easily. I was advised not to drive the vehicle for safety reasons.

NHTSA ODI 11523471

The headrest on the front passenger seat deployed when there was no accident. The car has been stopped and was still running. My son was driving and it hit me in the back of the head. If this had happened to the driver's side headrest while driving, it could have easily caused an accident by distracting the driver.

NHTSA ODI 11523113

Active headrest deployed without collision

NHTSA ODI 11521798

Passenger sliding door lock is stuck in the unlocked position. I cannot manually or electronically lock the door. This poses a safety risk to my young children and myself.

NHTSA ODI 11519728

Passenger headrest violently exploded forward without warning while car was parked and running with no passenger seated. Should be recalled!!!!!!!

NHTSA ODI 11519398

Driver captain seat head rest deployed on it’s own without an accident. Fortunately, I was sitting in the parked when it deployed….no injury just scared me. Electrical: I’ve been dealing with a parasitic drain no my battery. I have these amber lights around my light switch, around my overhead console, around my inverter power outlets in the rear and around other dash controls. You can only see it at night. Dodge said it was because of a failing radio. I disconnected the radio, waited until it got dark, and the lights were still on. Pulling the M12 fuse (30 amp) the power drain stopped and the amber lights go out. I’m unclear what’s causing the additional drain. On the internet I keep running a cross bad TIPM’s for sporadic electrical issues and power drains that happen. May trade it.

NHTSA ODI 11515055

The rocker arms have failed twice and caused a constantly flashing check engine light. I was told by the mechanic that this is a common problem with the 3.6 liter engine and if you continue to drive you will have catastrophic engine damage. The engine shudders and shakes and will not respond as it should. It constantly needs spark plugs. There is a constant ticking in the engine, it misfires and when it loses power you have to make a quick maneuver to avoid being hit. This model requires constant repair. My Chrysler trained mechanic said that there is no permanent repair. He called the Town and County 3.6 liter junk. While going out of town the engine slowed from 80mph to 40mph. An 18 wheeler behind me slammed on brakes and blew his horn. I had to drive off of the road to avoid being killed. I could not drive over 40mph. I found the closest hotel for the night and had to have the vehicle towed the next morning.

NHTSA ODI 11514957

I took my van in because the vents were not blowing full force when first starting the vehicle. After 5 mins the air blows normal. I looked online for potential recalls and found that 2014 and 2015 dodge and Chrysler vans had this issue and found that others had this issue and the module needed to be reprogrammed. I had the service center replace the blower motor and test the relays and wires and even with the new motor, it still has this 5 min delay to blow full force. I called Chrysler and they don't see recalls for my van but I believe this is part of the recall. I think this issue started last summer and had my whole ac system checked and the tech put dye in the system and there are no leaks. I use Firestone Complete Auto Care so they have my records if you need them. I can also give you the link of the website I found regarding the recall. You can inspect my vehicle if you would like. It happens every time I start my van. I am a quadriplegic and cannot sweat. This is a safety issue especially in the AZ summers. If this cannot be resolved through NHTSA can you please tell me how to fix the issue or give me info on where it can be remedied. Thank you! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11514508

The rear hatch on my 2014 Town & Country opens randomly, without my pressing the key. It has happened about 7 times this year. It started in late January. I was out of town and my van was parked in a residential parking lot. When I came out the hatch was up. I thought maybe I had hit my key or something during the evening. Not so, now I can go out at any time and the hatch is up. I am afraid it will come open while I am driving. Today, 3/28/23, it has come open 3 times already.

NHTSA ODI 11514146

The contact owns a 2014 Chrysler Town and Country. The contact stated while his wife was driving 65 MPH and drove over a bump in the roadway, the vehicle stalled. The contact was unaware of a warning light being illuminated. The contact shifted the vehicle into neutral(N), restarted the vehicle, and continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.

NHTSA ODI 11513375

Transmission slippage…… Engine light on highlighting problems and cylinders.. transmission overheating and not working.. this is happened three times the most recent time was yesterday and two days earlier

NHTSA ODI 11511404

Since I bought this vehicle from A from a used dealer as is, the passenger restraint indicator on the dashboard comes on and off, the tire pressure warning indicator, even after proper inflation will not turn off and the passenger head restraint popped out forward almost a year ago.

NHTSA ODI 11507725

The passenger seat headrest has internal damage and fallen forward. There have been no accidents and nothing has disrupted the Headrest. It is now unsafe for a passenger to be in the seat with a faulty headrest.

NHTSA ODI 11505697

The contact's son owns a 2014 Chrysler Town and Country. The contact stated that while the vehicle was parked, her son noticed that the passenger's side front headrest had exploded. The passenger's side front seat was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11505339

The lock on right sliding door is in a locked position and you can not open the door. The electronic lock actuator failed and the manual lock lever is stuck in locked position. It's seems to be a Chrysler town and country and dodge caravan failure. It imposes a safty issue in case of a fire or accident.

NHTSA ODI 11504425

Vehicle caught on fire - flames coming out of driver's tail light. Interior smoke before flames coming out. Thank God, we were home and noticed and was not in the middle of the night.. There was a 5 gallon full gas tank within 3 feet of this fire. It could have taking my whole house out and my family. Clearly there is a problem with the electrical system on the drivers side toward the rear.

NHTSA ODI 11504458

The safety feature of the front row headrest released during transit. Upon inspection it was found that the plastic retaining arms failed releasing the tension arm which controls the safety feature of the part. No one was injured in this instance but it represents a substantial safety issue particularly because it occurred as part of the safety features of a large capacity family vehicle. The failed piece could easily lead to death or injury. The premature release of the headrest tension was very loud and constituted a major distraction. In the event of this happening to the driver while in motion it could cause injury to the driver which may, in turn, result in injury to other passengers if a wreck occurs.

NHTSA ODI 11504583

The passenger seat headrest has fallen forward. We have tried to put it back however the part inside is broken it appears. I have not been in any accident. Nothing has hit the seat either. I am not sure what would happen if one of us is sitting there an an accident happen; out head is not protected. Especially if my teenager is there. I had not warning lights. My vehicle was in the dealership recently for another issue and they did not noticed anything. No one has inspected the vehicle as of today; 26 Jan 2023.

NHTSA ODI 11503825

Engine has begun to stall in the highway for unknown reason. Repair shops can’t find anything wrong. Spoke with other Chrysler town and country owners and they are experiencing the same issue.

NHTSA ODI 11501446

The contact's mother owned a 2014 Chrysler Town and Country modified adaptive wheelchair vehicle. The contact stated while driving at various speeds, he smelled a strong burning odor inside the cabin of the vehicle. Additionally, the contact stated while the vehicle was parked, he noticed that there was fuel leaking on the rear driver's side wheel. The vehicle was taken to the dealer Mobility Works where the modified vehicle was originally purchased. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 15V264000 (Suspension). The dealer replaced the mounting bracket with a revised bracket that was welded to the vehicle chassis; however, the dealer declined to add the suspension strap. As a result of the repair, the vehicle was no longer aligned. The contact stated that the vehicle sticker indicated that it had been modified by Eldorado National-Kansas. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

NHTSA ODI 11499980

The lifters and tappets in the 3.6L Chrysler V6 become prematurely worn, interfering with the engine’s ability to provide power to the vehicle while driving. This results in safety issues where the vehicle will not accelerate adequately at low speeds, which surprises other drivers and places the driver and passengers in our van at increased risk of collision.

NHTSA ODI 11496440

Sliding door has been not wanting to shut all the way. It will shut and then pop back open again.you can hear the door trying to shut but then it opens again. We have pretty much stopped using that door to go in and out. It is the passenger side. The other night we got on the freeway and you could hear that the door must not have been shut all the way, although no indicator light saying the door was open nor any interior lights where on. Before I could safely get off again and pull over the door suddenly started engaging and you could here it mechanically moving to lock, the interior of the van lit up and my dashboard indicator came on saying the door was not closed. It did safely close at that point.

NHTSA ODI 11495556