Oct 24, 2017Electrical system
TIRE PRESSURE MONITORING LIGHT CAME ON. CHECKED TIRES. ALL WITHIN NORMAL RANGE. LOOKED UP RECALLS AND FOUND RECALLS ON MARCH AND APRIL OF 2014 TOWN AND COUNTRY BUT MY CAR WAS MADE IN JULY OF 2014 SO WAS NOT INCLUDED. I WILL HAVE TO PAY TO FIX IT.. HAVE NOTICED OTHER PEOPLE HAVE SAME PROBLEM.
NHTSA ODI 11039331
Oct 13, 2017SteeringBrakes
AT LOW SPEED. THE CAR WILL STALL AND DISABLE THE POWER STEERING AND BRAKE ASSIST. BRAKE WARNING LIGHT ILLUMINATES. THE CAR WILL START BACK AND PERFORM WITH NO ERROR CODES. VERY RISKY DANGEROUS SITUATION. IT SEEMS AS THOUGH EARLIER MODULES WERE RECALLED FOR THE SAME SYMPTOMS DUE TO A FAULTY IGNITION. THERE HAS BEEN NO RECALL SO FAR ON MY 2014, BUT IT IS CURRENTLY A VERY DANGEROUS VEHICLE WHEN LOSS OF POWER STEERING AND BRAKE ASSIST WHICH IS VIRTUALLY ALL OF THE BRAKES FOR MOST WHO ARE USED TO BRAKE ASSIST WORKING PROPERLY. THEN IT SHOWS NO CODE AFTERWARD.
NHTSA ODI 11033256
Sep 27, 2017AirbagsBody & structure
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. IN ADDITION, A BLACK PANEL DETACHED FROM THE VEHICLE INDEPENDENTLY WHILE BEING OPERATED AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO NEW HOLLAND AUTO GROUP (508 W MAIN ST, NEW HOLLAND, PA) WHERE IT WAS DIAGNOSED THAT THE AIR BAG ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER REGARDING THE OTHER FAILURE WHERE IT WAS CONFIRMED THAT A PANEL DID DETACH AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED REGARDING THE PANEL FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,400.
NHTSA ODI 11030196
Sep 18, 2017Seats
DRIVING MY CAR ABOUT 25 MPH ON A CITY STREET AND THE HEAD REST POPPED OUT FOR NO REASON AND HIT THE BACK OF MY HEAD. THIS IS A 2014 CHRYSLER TOWN AND COUNTRY AT THE TIME OF THE INCIDENT IT HAD 80,000 MILES ON THE CAR. I BROUGHT IT TO THE CHRYSLER DEALERSHIP AND THEY INFORMED ME THAT THIS WAS NOT COVERED UNDER THE MANUFACTURES WARRANTY OR EXTENDED WARRANTY. THE REPAIR HAS NOT BEEN FIXED.
NHTSA ODI 11024108
Sep 7, 2017Electrical systemWheelsElectronic Stability Control (esc)Crash2 injuries
BOTH CHRYSLER AND THE DEALERSHIP KNEW THAT THE COMPUTER MODULE WAS DEFECTIVE AND WENT OUT OF THEIR WAY TO KEEP THIS INFORMATION FROM US LEAVING OUR ENTIRE FAMILY AND THE GENERAL PUBLIC IN DANGER. OUR INSURANCE COMPANY HAD US TAKE THE CAR TO A NUETRAL 3RD PARTY TO DETERMINE THAT THE WRECK I HAD WAS CAUSED BY THE CAR SELF ACCELERATION. THEY CONFIRMED IT DID AND THAT THERE WERE NUMEROUS ERRORS THAT WERE NEVER ADDRESSED OR WARNED OF. THE TIRE PRESSURE GAUGE MALFUNCTIONED AND BLEW OUT THE REAR PASSENGER TIRE. BOTH TRONCALLI (THE DEALERSHIP) & CHRYSLER REFUSED TO GIVE US THEIR FINDINGS CLAIMING PROPRIETARY INFORMATION AND HUNG UP ON US. THEN WE TRIED TO GO THROUGH MEDIATION, WE WERE TOLD THAT BECAUSE THE CAR WAS INVOLVED IN A WRECK THEY COULD NOT HELP US EVEN THOUGH THEY KNEW THAT THE WRECK WAS CAUSED BY THE MALFUNCTION. SO WE HAVE AN UNDRIVEABLE CAR THAT WE ARE PAYING A NOTE AND INSURANCE ON SITTING IN OUR GARAGE. ALL WHILE WE ARE HAVING TO RENT CARS BECAUSE I HAVE BEEN HAVING HEALTH ISSUES SINCE SEPT 2016. THE ACCIDENT OCCURRED WHILE I WAS MAKING A TURN AND I HIT MY NEIGHBOR WHICH WAS PARKED ON THE STREET.
NHTSA ODI 11022195
Aug 29, 2017Transmission & drivetrain
TRANSMISSION FAILURE WHILE IN MOTION ON CITY STREET. LOSS OF CONTROL AND NEARLY MISSED COLLISION WITH INANIMATE OBJECT ON SIDE OF ROAD. PARKED AND REMAINED IN DRIVE WITH FOOT ON BREAK CONTINUED TO FAULT PERIODICALLY (CLUNKING NOISE AND RPM DIP). TURNED OFF CAR AND NO ISSUE UPON RESTART, DROVE 5 MINUTES AND ISSUE RE-OCCURRED. HAD IT TOWED TO MECHANIC WHO DIDN'T NOTE THE ISSUE AT FIRST AS CAR RESUMES NORMAL OPERATION UPON RESTART. NEXT DAY REPORTED TO ME IT WAS A TRANSMISSION FAILURE AND A NEW ONE WAS NEEDED. THIS WAS SECOND OCCURRENCE INITIALLY ONE INCIDENT AT 90K MILES. BUT COULDN'T REPRODUCE FAILURE. CONTINUED TO DRIVE UNTIL SECOND MORE EVENT LISTED HERE.
NHTSA ODI 11020388
Aug 11, 2017Electrical systemLights
WHILE DRIVING THE CAR IT WILL STOP IN MOTION IN THE MIDDLE OF TRAFFIC ON A CITY STREET AND ALL THE POWER TO THE ENTIRE CAR WILL GO OUT INCLUDING ALL FLASHERS AND AIRBAG SYSTEMS. THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHILE DRIVING OUR VEHICLE. THE FAULT IS UNKNOWN WE BROUGHT THE CAR IN TO A CHRYSLER DEALER A WEEK PRIOR TO EXPLAIN THE PROBLEM AND THEY RAN TESTS AND SAID NOTHING WAS WRONG THIS NOW HAPPENS ON A DAILY BASIS. WE HAVE THREE CHILDREN 5 AND UNDER THAT HAVE BEEN RIDING IN THIS CAR WHILE THIS HAS HAPPENED AND WE ARE ALL PUT IN GREAT DANGER.
NHTSA ODI 11014777
Jul 18, 2017Engine
WHILE WE WERE DRIVING THE CAR STOPPED IN THE MIDDLE OF THE ROAD. WHILE ON DRIVE! WE WERE ON CANAL AND 19 MILE ROAD WITH MY HUSBAND AND 4 KIDS AND THE CAR. THE CAR WAS DRIVING AND IT JUST STOPPED LITERALLY.
NHTSA ODI 11006066
Jul 18, 2017Visibility & wipers
WINDSHIELD WIPERS WILL NOT COME ON IN RAIN AS DESIGNED. WHEN OPERATED MANUALLY THEY ONLY WORK IN VERY SLOW MODE. THIS ISSUE OCCURS BOTH IN MOTION AND WHEN STATIONARY. NO WARNING OR CODE FROM THE CARS DASH.
NHTSA ODI 11006114
Jul 12, 2017Electrical systemBrakesFuel systemCrash
THE TIPM MALFUNCTIONED AND IT CAUSED EXCESSIVE SHAKING THE DEALERSHIP IGNORED OUR CALLS AND THE PROBLEM ESCALATED. THE TIRE PRESSURE SYSTEM CAUSED A BLOWOUT AND THE CAR WOULD ACCELERATE WHEN I HIT THE BRAKES. WE HAD TAKEN IT IN PREVIOUSLY FOR THE SHAKING AND THEY NEVER TOLD US WHAT CAUSED IT. TOOK IT TO ANOTHER REPAIR SHOP & THEY TOLD US WHEN THE TIPM MALFUNCTIONS THE PROBLEMS WITH THE CAR EMULATE WHAT THE COMPUTER SAYS IS WRONG. CHRYSLER KNEW THIS BUT THEY WERE TRYING TO GET IS TO PAY MONEY FOR REPAIRS THEY KNOW WOULD NOT FIX OUR CAR AND THEN THEY SENT THE POLICE OUT TO OUR HOUSE TO GET THEIR LOANER CAR EVEN THOUGH THEY HAD THE AUTO CLAIM NUMBER AND DIRECT BILLING FROM OUR INSURANCE COMPANY. ONE OF MY NEIGHBORS PARKED ON THE STREET AND AS I WAS MAKING THE TURN THE CAR SPED UP ON ITS OWN AND CAUSED ME TO HIT THEIR CAR
NHTSA ODI 11004953
Jul 7, 2017Electrical systemLightsSpeed control
2014 CHRYSLER TOWN AND COUNTRY - 70,000 MILES ELECTRONICS STARTED MALFUNCTIONING WHILE DRIVING SHUTTING OFF ALL INSIDE CABIN ELECTRONICS INCLUDING PANEL, RADIO, A/C AND TURNING ON WINDSHIELD WIPERS. AT FIRST IT DID NOT MALFUNCTION EVERY TIME BUT NOW IT DOESN'T RUN 1 MINUTE WITHOUT MALFUNCTIONING. SOMETIMES MY BRAKE, HEAD AND SIGNAL LIGHTS WILL NOT WORK AND THE COMPLETE PANEL AND GAGES WILL NOT GO BACK UP INCLUDING GAS, SPEED RPM ETC. UNTIL I SHUT DOWN THE CAR AND WAIT A FEW MINUTES TO TURN IT BACK ON MAKING IT COMPLETELY UNSAFE. I BROUGHT IT TO THE LOCAL DEALER AND AS EXPECTED, AND MENTIONED BY OTHERS ONLINE, THEY SAID THEY HAVE NEVER HEARD OF ANYTHING LIKE IT. THEY STATED THAT MY CAR HAS 9 DIFFERENT COMPUTERS AND THAT THEY ARE READING MALFUNCTIONS ON ALL OF THEM AND DECIDED TO RESET THE MODULE THAT CONTROLS ALL OF THE INTERIOR ELECTRONICS. $100.00+ NOTHING CHANGED APART FROM THE FACT THAT IT IS NOW HAPPENING MORE FREQUENTLY. I REFUSE TO GET INTO THE PATH OF SPENDING THOUSANDS OF DOLLARS ON THIS REPAIR JUST ON THE GUESSING GAME OF REPLACING PART AFTER PART WITHOUT POSITIVE RESULTS. PLEASE HELP!
NHTSA ODI 11003577
Jun 23, 20171 injury
REAR AC EVAPORATOR MADE OUT OF ALUMINUM AND EXPOSED TO ELEMENTS BY PLACEMENT HAS CORRODED AND THERE IS NOW A LEAK. THIS SEEMS TO BE A REOCCURRING PROBLEM IN THIS VEHICLE, YET STILL MADE YEAR AFTER YEAR THE SAME WAY. THIS IS ALSO A COSTLY REPAIR, COSTING BETWEEN $1500 - $2000 BECAUSE THE FRAME NEEDS TO BE REMOVED TO REPAIR IN MOST CASES. NOT TO MENTION THE NEGATIVE EFFECTS THIS IS HAVING ON THE ATMOSPHERE BY LEAKING THESE CHEMICALS. (THERE IS A LOT OF RESEARCH BEHIND THIS). MY VEHICLE, NOW ONLY 3 YEARS OLD IS USELESS BECAUSE OF THE SAFETY CONCERN OF ALLOWING MY CHILDREN TO RIDE IN A CAR DURING 90 DEGREE WEATHER WITHOUT ANY COOL AIR. IT IS A HOT BOX INSIDE. EVEN WITH THE WINDOWS DOWN, YOU CAN NOT RIDE IN THE CAR FOR MORE THAN 20 MINUTES AT A TIME WITHOUT BEING SEVERELY OVERHEATED.
NHTSA ODI 11000840
Jun 7, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION FAILED TO CHANGE GEAR WHILE IN DRIVE. THE CONTACT COASTED TO THE SIDE OF THE ROAD, WAITED FOR A WHILE, AND WAS ABLE TO CHANGE GEARS AND RESUME DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO ANDERSON CHRYSLER DEALER (LOCATED ON 5711 E STATE ST ROCKFORD IL, 61108), BUT WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THEY WERE NO LONGER EQUIPPED TO HANDLE THE FAILURE AND THAT THE INFORMATION WOULD BE SENT TO CHRYSLER ENGINEERS. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE TRANSMISSION WAS REBUILT, AND THE SENSOR AND TRANSMISSION PUMP WERE REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NOTHING ELSE COULD BE DONE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
NHTSA ODI 10993817
Jun 2, 2017Transmission & drivetrainElectrical systemAirbags
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WIRES, WIRING HARNESS, AND THE ELECTRONIC FUNCTIONS SHORTED OUT WHEN THE FRONT SEATS WERE MOVED BACK AND FORTH. THE FAILURE OF THE WIRES BEING IMPACTED PREVENTED THE SEAT FROM MOVING. IN ADDITION, FRONT AIR BAG WARNING INDICATORS ILLUMINATED. THE DEALER REPLACED THE WIRES, WIRING HARNESS, AND ADDITIONAL COMPONENTS FOUR TIMES, BUT THE FAILURE RECURRED. THE CONTACT WAS UNABLE TO MOVE THE FRONT DRIVER AND PASSENGER SEATS. THE VEHICLE WAS TAKEN BACK TO THE DEALER (STEVE WHITE MOTORS INC, 3470 US HWY 70 SE, NEWTON, NC 28658, (828) 324-4410) FOR AN APPOINTMENT TO REPAIR THE FAILURE AND TO REPLACE THE PARTS A FIFTH TIME. THE MANUFACTURER PROVIDED NO SOLUTION AND MENTIONED THAT THE VEHICLE SHOULD BE TAKEN BACK TO THE DEALER FOR ANOTHER REPAIR. IN ADDITION, THE TRANSMISSION FAILED AND WAS REPLACED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
NHTSA ODI 10992892
May 23, 2017Electrical system
I AM WRITING TODAY REGARDING WHAT APPEARS TO BE A VERY SERIOUS SAFETY CONCERN REGARDING MY 2014 CHRYSLER TOWN & COUNTRY. LAST MONDAY (MAY 15, 2017) I WAS DRIVING AND REALIZED THAT NONE OF THE STEERING WHEEL CONTROLS ON MY VEHICLE WERE WORKING. IT BECAME SCARILY APPARENT WHEN I WENT TO HONK MY HORN AND NOTHING HAPPENED. THE CONDITION ALSO AFFECTED ALL THE OTHER CONTROLS ON THE STEERING WHEEL, INCLUDING THE DRIVER INFORMATION CENTER THAT PROVIDES ME INFORMATION ON ALL THE VITAL STATISTICS OF THE VEHICLE. I USE THIS INFORMATION DAILY TO VERIFY THAT MY VEHICLE IS WELL MAINTAINED AND FUNCTIONING PROPERLY. WITHOUT IT, I DO NOT KNOW IF THERE ARE CONCERNS ABOUT MY VEHICLE'S ROAD WORTHINESS. LACKING JUST THESE TWO ITEMS (NOT TO MENTION LOSING THE OTHER CONTROLS ON THE STEERING WHEEL) CAUSED ME SERIOUS CONCERN ABOUT THE SAFETY OF MY VEHICLE. THE CAUSE OF THE PROBLEM WAS NOT THE HORN. RATHER, I WAS TOLD, THE HORN IS WIRED THROUGH THE CRUISE CONTROL SWITCH AND THAT SWITCH HAD FAILED. AFTER AGREEING TO HAVE THAT REPAIR DONE, I WAITED FOR THE WORK TO BE COMPLETED SO I COULD SAFELY DRIVE MY VEHICLE AGAIN. BUT THAT WAS NOT THE CASE. A COUPLE HOURS LATER, I RECEIVED ANOTHER CALL FROM THE DEALERSHIP STATING THAT IT WASN'T THE CRUISE CONTROL SWITCH, BUT RATHER, I WAS TOLD, THE FAILURE WAS DUE TO A CLOCK SPRING THAT FED POWER TO THE CRUISE CONTROL SWITCH THAT PROVIDED POWER TO ACTIVATE THE HORN AND ALL THE OTHER CONTROLS THAT ARE NOT WORKING ON THE STEERING WHEEL. AND BY THE WAY, THE MANUFACTURER WILL NOT COVER ANY OF THE COSTS OF THIS SAFETY REPAIR. THIS SOUNDED STRANGE TO ME. HOW COULD SOMETHING AS IMPORTANT AND SIMPLE AS A HORN BE SO COMPLEX AND CONVOLUTED? WHY WOULD AN AUTOMOBILE MANUFACTURER DESIGN SUCH A SIMPLE AND IMPORTANT SAFETY FEATURE IN SUCH A WAY THAT EVEN THEIR OWN TECHNICIANS CANNOT ACCURATELY DETERMINE A DIAGNOSIS ON THEIR INITIAL IN-DEPTH EVALUATION?
NHTSA ODI 10991110
May 19, 2017AirbagsSeats
THE HEADREST DEPLOYED WHILE PARKED IN MY DRIVEWAY OVERNIGHT. ITS APPARENT IT WAS DEFECTIVE. I CAN SEE BROKEN PIECES INSIDE. CHRYSLER REFUSES TO EVEN LOOK AT THE CAR.
NHTSA ODI 10990681
May 2, 2017Transmission & drivetrain
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. ON SEVERAL OCCASIONS, THE VEHICLE WAS PLACED IN DRIVE AND FAILED TO RESPOND. THE CONTACT NOTICED HESITATION BEFORE THE TRANSMISSION ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI 10983041
Apr 22, 2017
BLIND SPOT SENSORS ON BOTH SIDES ARE NOT WORKING. I HAVE NOT HEARD OF ANY RECALLS FOR THIS PROBLEM. I'VE HAD THEM IN FOR SERVICE SEVERAL TIMES. PASSENGER SIDE SENSOR WAS REPLACED ONCE AND DRIVERS SIDE TWICE BUT PROBLEMS KEEP REOCCURING. INDICATOR ON DASH READS SERVICE BLIND SPOT SENSOR.
NHTSA ODI 10979944
Apr 6, 2017SeatsCrash2 injuries
TL* THE CONTACT OWNED A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S VEHICLE WAS STOPPED, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. AS A RESULT, THE FRONT DRIVER SEAT TWISTED TOWARDS THE WINDOW, FELL BACKWARDS, AND FRACTURED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH, A CONCUSSION, AND NERVE DAMAGE TO THE LEFT SHOULDER AND FACE THAT REQUIRED MEDICAL ATTENTION. THE FRONT SEAT PASSENGER SUSTAINED WHIPLASH THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
NHTSA ODI 10970965
Mar 28, 2017SteeringElectrical systemEngine
DRIVING THE VAN DOWN A STREET AND MOST OF THE ELECTRICAL SYSTEMS FAILED. WIPERS WENT TO FULL SPEED, EVERY CHECK LIGHT CAME ON. NO STEERING, RADIO DIED, BRAKES DID WORK BECAUSE THEY ARE NOT ELECTRICAL. SHUT IT DOWN AND RESTARTED. TOOK IT TO FALLS MOTOR CITY WHO DID NOT FIND ANY FAULTS. SAID THEY NEVER HEARD OF SUCH A THING. BASIC CONCLUSION I WAS NUTS. TOOK THE CAR BACK...THEN IT HAPPENED AGAIN TOTAL OF 4 TIMES IN 3 MONTHS
NHTSA ODI 10968993
Mar 20, 2017Electrical systemEngineFire
TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED IN FRONT OF THE CONTACT'S HOME, IT CAUGHT ON FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE POLICE AND FIRE DEPARTMENTS WERE NOTIFIED, BUT THE CONTACT WAS UNAWARE IF REPORTS WERE FILED. THE FIRE DEPARTMENT DETERMINED THAT THE FIRE WAS ELECTRICAL AND POSSIBLY RELATED TO THE BATTERY SINCE THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS NOT TOWED OR DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI 10967221
Mar 19, 2017Transmission & drivetrainSpeed control
MULTIPLE OCCASIONS THE VAN ACCELERATED ON ITS OWN WITH BRAKES APPLIED, OVER ACCELERATED, AND WENT IN REVERSE WHILE IN DRIVE. IT HAS FAILED TO ACCELERATE WHILE STATIONARY AND WHILE IN MOTION. IT LOST POWER WHILE DOING 55 ON THE HIGHWAY, AND ALSO MULTIPLE TIMES WHILE ON CITY STREETS. IT HAS BEEN IN FOR REPAIR THREE TIMES AND IS STILL BEING REPAIRED. ATTACHED ARE INVOICES FROM THE FIRST TWO REPAIRS.
NHTSA ODI 10967072
Mar 14, 2017SteeringElectronic Stability Control (esc)Engine
ENGINE STALLS RANDOMLY, WHILE IN MOTION, HIGHWAY, CITY, COUNTRY. VEHICLE JUST STOPS RUNNING MAKING IT DIFFICULT TO CONTROL STEERING, STOPPING. NEARLY CAUSED AN ACCIDENT SEVERAL TIMES, DUE TO THE VEHICLE BEHIND NEARLY CRASHING INTO OURS, AND THE VEHICLE MUST BE PULLED OFF THE ROAD WHILE ABRUPTLY DECELERATING WHICH IS DANGEROUS WHEN YOU MUST CROSS SEVERAL LANES OF TRAFFIC, AS THE VEHICLE CANNOT BE RESTARTED WHILE MOVING. VEHICLE HAS 56K MILES. THIS PROBLEM HAS BEEN HAPPENING FOR SEVERAL MONTHS. VEHICLE MUST BE PUT INTO PARK TO RESTART REQUIRING THE VEHICLE TO BE PULLED OFF THE ROADWAY. THE VEHICLE OFTEN DOES NOT RESTART IMMEDIATELY. AFTER TAKING IT TO THE DEALER, THEY DUPLICATED AND VERIFIED THE STALLING ISSUE AND SUGGESTED TO REPLACE THE WIN MODULE, WHICH WE AGREED TO HAVE THEM DO, BECAUSE WE BELIEVE IT IS A EXTREMELY IMPORTANT SAFETY CONCERN. PRICE $700. IT LOOKS LIKE THERE WAS AN EARLIER RECALL FOR THE EXACT SAME PROBLEM ON THE 2008 TO 2010 MODEL. WE FEEL THIS IS A MAJOR SAFETY ISSUE. MANY TIMES WE HAVE CHILDREN IN THE CAR. THESE INCIDENTS CAUSE ALL PASSENGERS TO BE DISTRESSED. PROBLEMS STARTED IN DEC 2016 AND WAS INFREQUENT AT FIRST BUT BECAME VERY FREQUENT IN FEBRUARY AND MARCH. CHECKED BY A LOCAL SHOP IN FEBRUARY. THEY SUGGESTED TAKING IT TO THE DEALER.
NHTSA ODI 10965865
Feb 27, 2017Electrical systemEngine
ENGINE SHUTS OFF WHILE DRIVING. FEB-8, 2017 WAS FOURTH TIME THIS OCCURRED IN LAST 4 MONTHS. HAS HAPPENED WHILE STOPPED AT A LIGHT, TURNING LEFT INTO AN INTERSECTION, AND DRIVING 35MPH STRAIGHT ON A CITY STREET. WEATHER HAS BEEN BOTH WARM AND COLD, VAN HAS BEEN WELL WARMED UP OR RECENTLY-STARTED; THERE DOESN'T SEEM TO BE A NOTICEABLE PATTERN. THE BEHAVIOR IS SIMILAR TO WHAT IT WOULD BE IF THE KEY FOB WAS TURNED FROM ON TO ACC -- E.G. THE RADIO IS STILL PLAYING BUT THE ENGINE SHUTS OFF. ALL POWER TO BRAKES AND STEERING IS LOST; I DON'T KNOW IF THE AIRBAGS ARE STILL FUNCTIONING AT THIS POINT. IN ALL FOUR CASES, THE CAR WAS EASILY RE-STARTED BY FIRST TURNING THE KEY FOB TO OFF, THEN STARTED AGAIN. THIS IS OBVIOUSLY A MAJOR SAFETY ISSUE AS IT CAN OCCUR SEEMINGLY AT ANY TIME, WITHOUT NOTICE.
NHTSA ODI 10957172
Feb 24, 2017Seat beltsCrash4 injuries
THE SECOND ROW PASSENGER SEAT BELTS DID NOT LOCK IN A SEVERE FRONT CRASH RESULTING IN SEVERE INJURIES TO THE TWO PASSENGERS SEATED THERE. THE RIGHT PASSENGER HIT THE REAR OF THE FRONT PASSENGER SEAT RESULTING IN BROKEN STERNUM, RIBS AND SOME INTERNAL INJURIES. THE LEFT PASSENGER SLID FORWARD AND RECEIVED SHIN DAMAGE CRACKED STERNUM AND SEVERE WHIPLASH. WE WERE HIT BY A SIDEWAYS SLIDING TRAILBLAZER THAT HAD LOST CONTROL ON A TWO LANE MOUNTAIN ROAD. WE WERE TRAVELING APPROXIMATELY 30MPH( OUR CAR EASTBOUND) AND THE SIDEWAYS SLIDING CAR(WESTBOUND) HIT US AT APPROXIMATELY 50+ MPH...UPDATED 03/01/17 *BF
NHTSA ODI 10956742