What 635 owners told NHTSA about the 2014 Chrysler Town And Country

MY 2014 T&C WILL SHUT DOWN WHEN DRIVING. THE POWER STEERING AND ALL ELECTRICAL GOES OUT. THIS HAPPENS MOST FREQUENTLY WHEN I'M SLOWING DOWN FOR A TURN, LEAVING ME IN A VERY DANGEROUS SITUATION. IT HAS HAPPENED SEVERAL TIMES WITHOUT WARNING IN BOTH CITY DRIVING AS WELL AS TURNING INTO MY DRIVEWAY IN A SUBDIVISION. IT HAPPENED ONCE RIGHT AFTER WE BOUGHT THE VAN IN 2015, BUT HAS BEGUN TO GET MORE AND MORE FREQUENT. THE DATE I'M PUTTING AS THE DATE OF THE INCIDENT IS THE MOST RECENT.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT NOTICED AN OIL LEAK COMING FROM THE VEHICLE WHILE IT WAS PARKED IN THE GARAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE HOUSING THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

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HAVE SLIPPING WITH MY TRANSMISSION, HAD TO TAKE THE VAN BACK TO THE SHOP 7 TIMES AND STILL NOTHING HAS BEEN RESOLVED AND THE WARRANTY WILL SOON RUN OUT. AT WHICH POINT WHAT CAN BE DONE? THIS WILL BE FIXED THE VEHICLE WAS PURCHASED 1 YEAR AGO AND START HAVING THE ISSUE A FEW MONTHS AFTER PURCHASE AFTER SEVERAL TIME IN THE DEALER THEY SO NOT WANT TO REPLACE TRANSMISSION AND SAID THEY CANNOT FIND ANYTHING WRONG. *TR

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MY BRAKE BOOSTER WENT OUT FOR NO REASON. I WAS DRIVING ON THE HIGHWAY WHEN MY BRAKES STARTED HISSING AIR AND VIBRATING, ALMOST COULDN'T STOP. I HAVE A 2014 CHRYSLER TOWN AND COUNTRY. THIS PART SHOULD LAST FOR 10 YEARS!! THERE IS A RECALL FOR THE DODGE DURANGO AND JEEP CHEROKEE. WHY IS THERE NOT ONE FOR CHRYSLER? THIS IS COSTING ME $600.00! NOT HAPPY WITH CHRYSLER.

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WHILE DRIVING ON THE HWY SUDDENLY I FELT THE STEERING VERY HARD AND I AM LOSING SPEED. I PULLED TO THE SIDE OF THE HWY WHICH WAS VERY HARD, HARD TO STOP (NO BRAKES). I ASKED MY MECHANIC AND HE TOLD ME TO PUT IN PARK OR NEUTRAL AND START THE CAR, AFTER IT HAPPENED 2 MORE TIME, SO TWO WEEKS AFTER THE LAST ONE I TOOK IT TO THE DEALER BUT HE COULD NOT REPLICATE THE PROBLEM. NO REPAIRS MADE AND I AM VERY SCARED TO DRIVE. *TR

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TIPM MODULE DEFECTIVE LEAVING MY VEHICLE STRANDED HAD TO BE TOWED HOME WITH MY KIDS, BEEN TO DEALERSHIP TWICE, WITH NO LUCK BUT A 200 SERVICE FEE AND NO CORRECTION, I CALLED CHRYSLER CORP DIRECTLY AND WAS HUNG UP ON SAYIN THEY WILL DO NOTHING WHEN ASK TO SPEAK TO MANAGER. THE OCCASIONS I WENT TO GET GAS MAYBE 4 MIN FILLED GAS CAR WOULDN'T START WAITED 2 HRS 4 TOW TRUCK, OTHER TIMES WAS IN HIGHWAY CAR STARTED SHAKING PULLED OVER AGAIN CAR WOULDN'T START GIVING ME A LIGHTING BOLT ERROR CODE IN DASH BOARD I PAY 467 A MONTH AND SPENT LETS SEE 200 3 TIMES FOR TOWING 189.99 AT DEALERSHIP TWICE IN ONE [XXX] MONTH AND CHRYSLER KNOWS OF THIS ISSUE IN THERE CARS AND WONT RECALL IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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HAD VAN AT DEALERSHIP 5 TIMES FOR HAVING TO CRANK TO START, ROUGH RUNNING ENGINE & LOSS OF POWER. CRANK SENSOR WAS REPLACED TWICE DUE TO WIRING HARNESS BEING OUT OF PLACE, BROKEN OPEN ON BOTTOM & HAD CORRODED WIRES. WIRES FIXED & HARNESS SECURED. HAD SAME PROBLEMS 2 WEEKS LATER. SOME WIRING FIXED & PCM REPLACED. JUST OVER 1 MONTH LATER I WAS DRIVING 75MPH ON EXPRESSWAY AFTER HAVING JUST PASSED A SEMI-TRUCK WHEN I FELT A SUDDEN "GIVE" AND MY VAN BEGAN TO DECELERATE RAPIDLY. I PUSHED ON THE ACCELORATOR BUT THERE WAS NO POWER OR RESPONSE. THE ENGINE WAS STILL RUNNING AND NO WARNING LIGHTS SHOWED ON THE DASH. I KNEW THE POWER STEERING WOULD BE AFFECTED TOO (BASED ON THIS PREVIOUSLY HAPPENING AT ABOUT 15 MPH) AND WAS LUCKILY ABLE TO GET PULLED OVER ON THE SIDE OF THE EXPRESSWAY. TURNED VAN OFF & RESTARTED. IT SEEMED FINE SO I GOT OFF THE EXPRESSWAY AT THE EXIT RAMP THAT WAS IN SIGHT AND TOOK A SECONDARY ROAD BACK TO THE DEALERSHIP. THEY HAD MY VAN FOR A WEEK AND WEREN'T GETTING ANY CODES ON THEIR DIAGNOSTIC TOOL AND COULDN'T DUPLICATE THE POWER LOSS. I HAD TO TAKE MY VAN BACK BECAUSE THE LOANER VEHICLE AUTHORIZED BY CHRYSLER CUSTOMER CARE HAD TO BE GIVEN BACK SINCE THEY COULDN'T FIND A PROBLEM WITH MY VAN! IF THE POWER LOSS I EXPERIENCED AT 75MPH HAD HAPPENED WHILE I WAS DRIVING IN HEAVY TRAFFIC I WOULD'VE BEEN IN A SERIOUS ACCIDENT. SINCE I WAS LUCKY ENOUGH TO HAVE NOT BEEN IN TRAFFIC I ONLY HAVE A DEALERSHIP INVOICE TO VERIFY MY COMPLAINT.

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GAS WAS POURING OUT OF THE FLUE LINE LINE DOWN OVER THE GAS TANK ONTO THE FREEWAY WHILE DRIVING EMPTYING OUT THE GAS TANK. DID NOT KNOW THE EXTENT OF THE SERIOUSNESS OF THE PROBLEM UNTIL ROADSIDE ASSISTANCE WAS CALLED. IT WAS THEN THAT I WAS INFORMED THAT THE VEHICLE HAD TO GET CLEARANCE THAT THE VEHICLE WAS SAFE TO TOW. BECAUSE OF THE NATURE OF THE PROBLEM I REALIZED THE VEHICLE COULD HAVE CAUGHT AFIRE WHILE DRIVING CAUSING BODY INJURIES TO ALL THAT WERE IN THE VEHICLE WHILE DRIVING. HAVE NO PICTURES AT PRESENT TO UPLOAD SINCE THE VEHICLE IS IN THE SHOP FOR REPAIRS. HOPEFULLY, I CAN OBTAIN PICTURE(S) TO SUBMIT AT A LATER DATE.

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DRIVER SIDE SLIDING DOOR MOTOR BEGINS TO OPERATE ON ITS OWN WHILE THE VEHICLE IS ON OR OFF. THE VEHICLE HAS NOW BEEN AT A DEALER 3 TIMES FOR REPAIR WITHOUT ANY SUCCESS. THIS TIME IT ALSO HAS CAUSED COMPLETE FAILURE OF SEVERAL BATTERY CELLS CAUSING THE VEHICLE TO BE HAZARDOUS TO DRIVING AS THE VEHICLE DOES STILL START AND DRIVE, HOWEVER, THERE ARE TIMES IT DOES SHUT OFF DUE TOT HE BATTERY ISSUE.

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I WAS DRIVING ON THE HIGHWAY WITH MY CHILDREN IN THE CAR. IT WAS A VERY HOT DAY, BUT WE HAD JUST HAD A RAINSTORM. THERE WERE NO CARS AROUND ME ON THE ROAD AND ALL OF A SUDDEN A HEARD LOUD BOOM. I CHECKED MY WINDOWS NOTHING AROUND ME. I LOOKED UP AND OPENED THE SUNROOF COVER, AND SAW MY SUNROOF WAS SHATTERED INTO TINY PIECES WITH A LARGE HOLE IN THE TOP. I IMMEDIATELY CLOSED THE COVER SO THAT THE GLASS DIDN'T FALL IN MY CAR ONTO MY CHILDREN.

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RADIO, GAUGES, TURN SIGNALS, AND AC RANDOMLY STOP WORKING. WIPERS TURN ON AT THE SAME TIME. SOME TIMES FOR SECONDS, SOMETIMES FOR HOURS.

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VEHICLE GAUGE CLUSTER SHUT DOWN WHILE DRIVING 75 MPH ON THE INTERSTATE. THE DASH WARNING LIGHTS/CHIMES GO OFF AND ON, THE WIPERS TURN ON, THE A/C SHUTS DOWN, NO FUEL GAUGE AND MOST IMPORTANTLY NO TURN SIGNALS OR SPEEDO. I HAVE NARROWED IT DOWN TO A BAD BLIND SPOT SENSOR ON THE DRIVER SIDE. I CANT BELIEVE A FAILED SENSOR WOULD CAUSE SUCH SAFETY HAZARD WHEN THE SENSOR IS SUPPOSED TO MAKE THE CAR SAFER. VERY DISAPOINTED IN CHRYSLER RIGHT NOW FOR SHODDY CRAFTSMANSHIP.

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RADIO, GAUGES, TURN SIGNALS, AND AC RANDOMLY STOP WORKING. WIPERS TURN ON AT THE SAME TIME. SOME TIMES FOR SECONDS, SOMETIMES FOR HOURS. THERE DOES NOT SEEM TO BE A TRIGGER AS IT HAS HAPPENED WHILE DRIVING ON THE HIGHWAY, BACK ROADS AND EVEN STOPPED IN THE DRIVEWAY. NO WAY TO RESET THE CAR ONCE IT IS IN DEAD RADIO/AC/GAUGES MODE, IT WILL ONLY RESET ITSELF, AGAIN RANDOMLY. I TRIED PULLING THE BATTERY CABLE AND WAITING, THEN RE-ATTACHING TO NO AVAIL.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE DASHBOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD NEEDED TO BE RESEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 16V044000 (VISIBILITY); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 46,000. ....UPDATED 08/29/16 *BF THE CONSUMER STATED THE FAILURE WAS DUE TO HEAT PRESSURE BUILD UP, POOR SEALING, AND ALSO AN IMPACT. THE VEHICLE WAS REPAIRED. *JS

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TPMS WARNING LIGHT RANDOMLY FLASHED AND THEN REMAINED ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED. THE DEALER WAS NOTIFIED OF THE FAILURE BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

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THE TIRE SYSTEM LIGHT STAYS ON. THE DEALER STATE TIES ARE NEW. I INFLATED ALL THE TIRES TO THE RECOMMENDED PRESSER. CHRYSLER CORPORATION SAID VEHICLE VIN NUMBER NOT UNDER THE SAME RECALL # P63

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, IT INDEPENDENTLY ROLLED BACK AND CRASHED INTO A CARPORT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED BRUISES TO THE RIBS, ELBOW, AND KNEES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,100.

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ELECTRICAL SYSTEM GOES HAY WIRE. THE BATTERY LIGHT CAME ON AND 12 HRS LATER THE CAR DIED. THE BATTERY WAS JUMP STARTED 3 TIMED AND IT RAN FOR A WHILE BUT THE CAR WOULD NOT CHANGE GEARS, ITS AUTOMATIC, SEVERAL WARNING LIGHTS TURNED ON. I FINALLY WOULD NOT MOVE ON THE LAST JUMP START THE GEAR SHIFTER WAS LOCKED AND ALL THE INSTRUMENT PANELS WERE ERRATIC.

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MY 4 YEAR OLD CHILD WAS BUCKLED IN HIS BOOSTER SEAT WHEN THE SEATBELT LOCKED AS HE BUCKLED WHICH THEN LET TO HIM BEING TANGLED AROUND THE NECK SINCE IT WAS IN THE LOCKED POSITION THE ONLY WAY TO RELEASE IS TO COMPLETELY RETRACT OR CUT BEING HE WAS BEING STRANGULATED THE ONLY WAY WAS TO CUT THE BELT. ALL VEHICLES NEED TO HAVE AN EMERGENCY RELEASE OR SOME SORT OF RELEASE. IF I DIDN'T HAVE A PAIR OF SCISSORS IT COULD HAVE BEEN A SERIOUSLY BAD SITUATION. NOT EVEN SURE OF THE PURPOSE OF THE LOCKING WHEN FULLY PULLED OUT AS A SAFETY FEATURE.. THE MIDDLE BUCKLE HAS A RELEASE TO FOLD THE SEATS BACK.. WHY AREN'T ALL SEATS BELTS LIKE THAT? I FOUND HUNDREDS OF POST ABOUT CHILDREN GETTING TANGLED IN LOCKED SEAT BELTS.. IT'S DANGEROUS AND NEEDS TO BE ADDRESSED! I WAS PARKED WHEN THIS HAPPENED IN A VERY RURAL AREA 20 MIN FOR LOCAL EMS OR FIRE DEPARTMENTS. IT'S A SCARY SITUATION AND COULD SIMPLY BE RESOLVED BY ADDING AN EMERGENCY RELEASE OF SOME SORT! OF COURSE THE COST OF REPLACING A SEAT BELT IS MILD COMPARED TO A LIFE OF A HUMAN BUT STILL IT COULD BE PREVENTED 100% BY AN EMERGENCY RELEASE.

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I THINK THE VISIBILITY OF THE GEAR SELECTOR ON THE DASHBOARD IS VERY POOR. WHEN I AM SITTING IN THE DRIVER'S SEAT, I CAN NOT SEE WHAT GEAR THE CAR IS IN BECAUSE THE STEERING WHEEL IS IN THE WAY OF THE DASHBOARD. THE GEAR SHIFT ON THE DASHBOARD HAS NO LABELS TO LET YOU KNOW WHAT GEAR IT IS IN. I AM ATTACHING A PICTURE OF MY VIEW THAT DOCUMENTS THE PROBLEM. I HAVE NOT HAD A CRASH BUT HAVE TO BE VERY CAREFUL WHEN I AM BACKING UP THAT I HAVE THE CAR IN THE RIGHT GEAR. THIS ISSUE WOULD BE IN EFFECT EVERY TIME A GEAR IS SHIFTED. IT IS A CONSTANTLY OCCURRING ISSUE.

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OUR VAN WAS PARKED IN OUR DRIVEWAY WITH OUR KIDS INSIDE. WHEN MY WIFE OPENED THE DRIVER'S DOOR IT BEGAN TO ROLL DOWN THE DRIVEWAY, DRAGGING MY WIFE AND WITH OUR TWO SMALL CHILDREN IN THE VAN. THE VAN WENT ACROSS THE STREET STRIKING A NEIGHBORS AC UNIT. MY WIFE SUFFERED A BROKEN ARM, SPRAINED ANKLE, AND A GASH ON HER CHIN. A POLICE REPORT WAS FILED FOR THE INCIDENT. I BELIEVE THIS TO BE A MECHANICAL FAILURE OF THE VEHICLE.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THE VEHICLE SHIFTED INTO THIRD GEAR AS INDICATED ON THE INSTRUMENT PANEL. IN ADDITION, THE RPMS INCREASED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

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TL* THE CONTACT OWNS A 2014 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING 35 MPH, THE HEADLIGHTS AND WINDSHIELD WIPERS STOPPED WORKING AND THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. THE CONTACT'S WIFE PULLED OVER AND PARKED THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY THE DEALER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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ALMOST IN ACCIDENT AFTER CAR WOULD NOT STOP PROPERLY. FOUND OUT THAT ALL 4 BRAKE ROTORS NEEDED TO BE REPLACED AT UNDER 12,000 MILES. 3 INDEPENDENT AUTO MECHANICS DIAGNOSED AND DETERMINED THAT THE LEVEL OF DAMAGE HAD TO BE FROM FACTORY AND NOT FROM NORMAL WEAR AND TEAR. CHRYSLER ACKNOWLEDGED DAMAGE BUT DENIED FIXING UNDER WARRANTY AND REPAIRS HAD TO BE MADE AT OWNER EXPENSE. CHRYSLER WILL NOT REIMBURSE, AND IS DENYING PROBLEM EXISTED AND MY EXIST WITH OTHERS.

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I WAS AT A CRAWL LETTING PEDESTRIANS CROSS THE ROAD AT CHURCH AND THE ENGINE COMPLETELY SHUT OFF. HAD TO PUT IT IN PARK AND RESTART IT. RAN FINE. ABOUT 5 MILES LATER, CAME TO A STOP LIGHT AND SAME THING HAPPENED AGAIN. I HAVE READ MANY ISSUES WITH THIS HAPPENING HIGHER RATES OF SPEED AND I'M WORRIED BECAUSE MY WIFE AND 1 YEAR OLD DRIVE THIS VEHICLE 75 MILES 5 DAYS A WEEK.

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