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What 144 owners told NHTSA about the 2014 Chevrolet Captiva

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (144)Crash / fire / injury (13)Electrical system (61)Engine (34)Transmission & drivetrain (17)Body & structure (10)Electronic Stability Control (esc) (9)Steering (9)Airbags (8)Brakes (5)Visibility & wipers (5)Fuel system (4)

3 of 144 complaints match · Body & structure · crash/fire/injury only · clear filters

Apr 19, 2021AirbagsBody & structureCrash3 injuries

WE WERE INVOLVED IN A DOMINO EFFECT ACCIDENT, WHERE MY CAR WAS TOTALED. IT SUFFERED SEVERE FRONT AND REAR DAMAGE, WITH THE REAR WINDOW SHATTERED AS WE WERE STRUCK FROM BEHIND WHILE STOPPED IN TRAFFIC ON AN INTERSTATE. NONE OF THE AIRBAGS DEPLOYED.

NHTSA ODI 11412839

Sep 14, 2018SuspensionBody & structureWheelsCrash1 injury

I WAS INVOLVED IN A COLLISION & WAS HIT HARD FRONT PASSENGER & SIDE PASSENGER. WAS T BONED AT BUSY INTERSECTION. I WAS DRIVING DOWN A BUSY CITY STREET. MY UPPER BODY/STERNUM/UPPER ABDOMEN HIT THE STEERING WHEEL FULL FORCE, MY AIRBAG DID NOT DEPLOY & SEATBELT DID NOT LOCK DOWN IN PLACE IMMEDIATELY LIKE IT SHOULD HAVE. WENT BY AMBULANCE TO HOSPITAL WITH STERNAL, RIBS, & SPINAL INJURIES. I WANT TO KNOW WHY AIRBAG DID NOT DEPLOY TO PROTECT ME & WHY SEATBELT DID NOT LOCK DOWN QUICKLY ENOUGH SO I WOULD NOT HIT STEERING WHEEL.

NHTSA ODI 11129446

May 15, 2014Body & structureCrash

5/13/2014 - DURING STOP AND GO TRAFFIC JAM AT FLORIDA INTERSTATE 95 IN MIAMI DADE COUNTY, , AMAZULU TRANSPORT CORPORATION - DRIVER EMPLOYEE - [XXX] REAR ENDED MY WIFE - [XXX]. AT THE SCENE OF THE ACCIDENT, [XXX] CONTACTED HIS CORPORATE OFFICE AND PROVIDED FALSE INSURANCE DOCUMENTATION TO THE FLORIDA HIGHWAY PATROL. AMAZULU TRANSPORT WAS DIRECTLY CONTACTED VIA PHONE CALL BUT HAVE REFUSED ANY RETURNING PHONE CALLS TO PROVIDE US WITH THEIR INSURANCE COMPANY'S ADDRESS. AMAZULU TRANSPORT IS IN THE BUSINESS OF TRANSPORTING VWHICLES BACK AND FORTH IN THE STATE OF FLORIDA. AMAZULU TRANSPORT APPARENTLY IS OPERATING A BUSINESS IN FLORIDA WITHOUT ANY/NO INSURANCE COVERAGE WHATSOEVER AND PROVIDING FHP WITH FALSE INFORMATION. REGISTERED CORPORATE OWNERS OF THIS FLORIDA CORPORATION ARE AS FOLLOWS: [XXX]. REGISTERED CORPORATE ADDRESS IS = 926 W HILLSBOROUGH AVE. TAMPA, FL 33614 TEL (407) 482 - 4142. ACCIDENT REPORT # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10588481

Working with the data? Download all 144 complaints as CSV · fetched from NHTSA July 28, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Chevrolet Captiva verdict →