What 586 owners told NHTSA about the 2013 Volkswagen Jetta Hev

10/21/2020 - I WAS DRIVING ON THE FREEWAY IN STOP & GO TRAFFIC WHEN I WENT TO GO AGAIN THE CAR JUST REVVED BUT DID NOT GO UNDER POWER. THE HYBRID LIGHT CAME ON & THE GEAR INDICATOR STARTED TO FLASH. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY & TRIED TO PUT IT IN REVERSE & ALSO TRIED TO USE THE MANUAL SHIFTING OPTION TO SEE IF THAT WOULD WORK, AGAIN NO MOVEMENT. HAD IT TOWED TO A LOCAL SHOP THAT WORKS ON VOLKSWAGENS & AUDIS. UPON UNLOADING THE VEHICLE OFF OF THE TOW TRUCK I NOTICED FRESH FLUID ON THE BED OF THE TRUCK TOWARD THE DRIVERS SIDE FRONT. I DID NOT THINK ANYTHING OF IT BECAUSE WHEN I PULLED OFF OF THE FREEWAY I DID NOT SEE ANY FLUIDS LEAKING FROM THE VEHICLE. 10/22/2020 - THE SHOP PULLED A CODE THAT INDICATED LOW PRESSURE IN THE TRANSMISSION. HE MENTIONED A RECALL THAT CAME UP OF 34J6. I TOLD THEM THAT AFTER DROPPING THE VEHICLE THE NIGHT BEFORE THAT I LIFTED THE HOOD AND SAW WHAT LOOKED LIKE SOME SORT OF FLUID SPRAY NEAR THE DRIVERS SIDE FRONT. I CALLED VW CARE HOTLINE AND ASKED ABOUT 34J6 RECALL, MY CAR IS NOT PART OF THAT RECALL 10/26/2020 - THE SHOP CALLED TO LET ME KNOW THAT THEY DID A VISUAL INSPECTION & THEY FOUND THE COVER FOR THE MECHATRONIC UNIT LIFTED OFF AND EVEN PULLED OVER 2 BOLTS THAT HOLD IT ONTO THE TRANSMISSION. HE SAID BASED ON THAT HE MENTIONED RECALL 34J6 & THAT A VW DEALER SHOULD DO THE WORK. HAD THE CAR TOWED TO HANSEL VW IN SANTA ROSA, CA. MET THE CAR AT THE DEALERSHIP TO HAVE THEM WRITE A DIAGNOSIS WORK ORDER, ROUGHLY UP TO $400 TO DIAGNOSE WHAT HAPPENED 10/28/2020 - HANSEL'S SERVICE ADVISOR CALLED TO LET ME KNOW THAT THE COVER OF THE M.U. HAD PULLED AWAY & THAT SOMETHING INTERNAL HAPPENED. THE ADVISOR OR THE TECHNICICAN CALLED VW AMERICA TO INQUIRE ABOUT REPLACING THE M.U. ONLY TO BE TOLD IT WOULD REQUIRE A FULL TRANSMISSION REPLACEMENT. WAITING ON AN ESTIMATE FROM THEM ON A NEW TRANSMISSION.

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THE CAR IS 88K MILES AND ONE DAY I GET AN ENGINE LIGHT AND I TAKE IT TO THE DEALERSHIP TO GET DIAGNOSED THEY TOLD ME THE TRANSMISSION IS FAILING AND NEED TO BE REPLACED AND IT'S 8 THOUSAND DOLLARS TO FIX

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I STARTED MY CAR WITH NO ISSUE BUT WHEN IT WAS PUT INTO REVERSE IT BEGAN MAKING A HORRIBLE CLUNKING/GRINDING NOISE THEN SHUT OFF AND COULD NOT START AFTER. TO BE CLEAR: THE CAR WAS IN MOTION BEFORE MAKING THE NOISE AND SHUTTING DOWN, BUT HAD NOT GONE FAR BEFORE DYING. I DID NOT MAKE IT OUT OF THE PARKING LOT. IT HADN'T HAD ANY ISSUES AT ALL BEFORE THIS AND HAS ALWAYS HAD IT'S MAINTENANCE TAKEN CARE OF ON TIME. WE TOOK IT TO A VW DEALERSHIP TO HAVE IT CHECKED AND IT TURNED OUT THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. WE HAD IT REPLACED AND IT SEEMED TO BE RUNNING OKAY, BUT AS SOON AS WE TOOK IT HOME IT WOULDN'T START UP AGAIN. WE ONCE AGAIN TOOK IT TO A DEALERSHIP AND FOUND THAT THE MECHATRONIC UNIT WAS ALSO BAD. WE HAD TAKEN IT IN TO HAVE IT CHECKED SINCE WE HEARD THERE WAS A RECALL ON THE MECHATRONIC UNITS IN SOME VW VEHICLES BUT WE'RE TOLD THAT IT DIDN'T APPLY TO OUR VIN NUMBER. I BELIEVE THAT THEY DID NOT INCLUDE A NUMBER OF DIFFERENT CARS IN THE RECALL THAT SHOULD HAVE BEEN INCLUDED. I AM DEFINITELY NOT THE FIRST PERSON TO HAVE THIS HAPPEN AFTER BEING TOLD THAT THE RECALL DIDN'T APPLY TO THEIR CALL.

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THERE WAS A RECALL ISSUES IN DEC 2019 FOR REPLACEMENT OF A HOSE AND/OR MECHATRONIC UNIT. THERE IS NO REMEDY. MY CAR'S ELECTRIC MOTOR STOPPED WORKING. WHEN CLEARING THE ERROR CODES, MY CAR DOES NOT WORK AT ALL. WHEN CALLING VW, ADVISED THAT I CAN PUT IN A NEW TRANSMISSION AND IT WILL WORK. WHEN I ASKED WHY THAT ISN'T THE FIX TO THEIR RECALL, THEY SAID THEY DON'T KNOW YET. THEY ADVISED THAT IF I PUT IN MY OWN TRANSMISSION AND THEY DETERMINE A DIFFERENT PART IS NEEDED ANYWHERE IN THE PROCESS, THEY WILL NOT BE ABLE TO COMPENSATE ME FOR THE RECALL. THE CAR HAS BEEN SITTING AT DIFFERENT SHOPS TRYING TO FIGURE OUT A FIX SINCE JULY AND HAS BEEN UNDRIVEABLE SINCE AUG 17.

NHTSA ODI 11366528

MY VEHICLE HAS BEEN SHUTTING OFF BY ITSELF. IT FIRST STARTED WHILE STOPPED AT TRAFFIC LIGHTS, NOW IT SHUTS OFF WHILE I AM DRIVING.

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THERE IS AN ACTIVE RECALL ON OUR JETTA RELATED TO THE MICRO SWITCH. WHEN WE TOOK OUR CAR IN TO VOLKSWAGEN OF MARIETTA TO HAVE THE 90,000 MILE SERVICE DONE, WE STATED THAT WE WANTED THE RECALL REPAIR DONE AS WELL. THE SERVICE PROVIDER FIRST TOLD US HE COULDN'T LOOK UP THE RECALL BY THE VIN, AND THEN WHEN WE WENT TO PICK UP THE CAR, HE STATED THAT THERE WAS NO OPEN RECALL ON IT.

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RECALL 19V866000 "VOLKSWAGEN GROUP OF AMERICA, INC (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2013-2014 JETTA HYBRID VEHICLES MANUFACTURED OCTOBER 2012 THROUGH OCTOBER 2013 AND EQUIPPED WITH A DQ-200 DIRECT-SHIFT GEARBOX. DUE TO GEARBOX FLUID ADDITIVES, THE CONTROL MODULE WITHIN THE GEARBOX MAY CORRODE. THE DEPOSITS FROM THIS CORROSION MAY CAUSE AN ELECTRICAL SHORT AND RESULT IN A STALL-LIKE CONDITION." MY 2013 VW JETTA HYBRID IS SHOWING THE SAME SYMPTOMS AS THIS RECALL. AT 125K MILES, I HAD TO LIMP IT INTO THE VW DEALERSHIP AFTER ONLY ODD GEARS WOULD ENGAGE. DRIVING DOWN THE ROAD OR TRYING TO GET ONTO THE HIGHWAY OR AT A COMPLETE STOP. THE TRANSMISSION WOULD LOOSE POWER AND THE CAR WOULD HAVE TO BE PULLED TO THE SIDE OF THE ROAD TO BE SHUT DOWN AND RESTARTED MULTIPLE TIMES. THE DEALERSHIP IS UNABLE TO FIX THE TRANSMISSION AS WELL AS ANY OTHER TRANSMISSION SHOP BECAUSE VW DOES NOT SELL PARTS TO THE TRANSMISSION BECAUSE IT IS A "TRADE SECRET". A NEW TRANSMISSION IS $6000 AND BY THE BLOGS PEOPLE POST WITH THIS EXACT TROUBLE, THE TRANSMISSION DOES NOT LAST MORE THAN ~100K MILES.

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EXPERIENCED SUDDEN LOSE OF DRIVE POWER AS DESCRIBED IN RECALL 34J6

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IGNITION SWITCH HOUSING SUSCEPTIBLE TO HEAT AND KEY WILL NOT TURN IN HIGH TEMPERATURES. 100 PART AND 2.5 HOURS AT 190/HOUR IN LABOR REQUESTED BY VW. PROBLEM STARTED AROUND 60K AND HAS PROGRESSIVELY GOTTEN WORSE. PART NOT DESIGNED TO WITHSTAND NORMAL CAR HEAT.

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IN MOTION IN DRIVE THEN WOULD NOT SHIFT INTO GEAR OR MOVE. I WAS ON A BUSY STREET WITH CARS ALL AROUND ME. IT IS EXACTLY AS DESCRIBED IN NHTSA RECALL 19V866

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TRANSMISSION IS FAILING AND LEAVING THE VEHICEL UNABLE TO MOVE AT TIMES IN TRAFFIC, ENGINE REVS AND GEARS DO NOT ENGAGE WHILE DRIVING IN TRAFFIC AT TIMES. VW DEALERSHIP STATES THEY ARE WAITING FOR A RECALL NOTICE TO REPAIR BUT UNTILL THEN, THE FIX IS OVER 8K

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I KEEP GETTING PHONE CALLS OF VEHICLE RECALLS I HAVE A 2013 JETTA SE 2.5. I DO NOT TIMBER THE DATE OF THE RECALLS BUT I KNOW THERE IS ANOTHER RECALL ON MY VEHICLE

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THE VEHICLE WAS BEING DRIVEN. WHILE IT WAS IN MOTION ON THE FREEWAY THE HYBRID LIGHT TURNED ON WHEN THIS HAPPENED. AT THE SAME TIME THE AC STOPPED COOLING. ONCE WE GOT HOME WE INSPECTED IT. THE FREEZE ON IS FULL AND NOTHING IS WRONG WITH THE AC CONDENSOR. WE TURNED IT ON AND TOOK IT FOR A DRIVE DOWN THE NEIGHBORHOOD BUT THE GEAR SHIFT WONT WORK. THE CAR LOSES POWER WHEN SWITCHED TO THE SECOND SHIFT. WE HAVE TAKEN IT TO VOLKSWAGON AND THEY QUOTED US A REPAIR FOR THE ENTIRE TRANSMISSION REPLACEMENT. YET THERE IS A OPEN RECALL.

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IGNITION LOCK CYLINDER BROKE AND WAS STUCK IN ON POSITION. WAS UNABLE TO TURN THE VEHICLE OFF BECAUSE OF THIS ISSUE. I HAD TO DRIVE HOME AND PARK THE VEHICLE UNTIL MY BOYFRIEND GOT OFF OF WORK. THE STEERING LOCK FROZE IN THE LOCK CYLINDER PREVENTING THE KEY FROM TURNING BACK.

NHTSA ODI 11353865

ERROR FOUND IN COLD FILL TIRE PRESSURE IN NATIONAL SYSTEM USED BY BUSINESSES. VEHICLE DOOR STICKER/PLACARD AND OWNERS MANUAL STATES 41 PSI COLD FILL TIRE PRESSURE. NATIONAL SYSTEM IS RETURNING A FILL PRESSURE OF 33 PSI. EXPERIENCE: AT COSTCO TIRE DEPARTMENT THEIR SYSTEM STATES TO FILL TO 33 PSI; TIRE REPRESENTATIVE DISCOVERS DOOR PLACARD AND INDICATES AN ISSUE FOR NOT MATCHING IN SYSTEM. AT LATER DATE MICHELIN CORPORATE IS CALLED BY MYSELF AND THEIR SYSTEM ALSO RETURNS 33 PSI FOR THIS VEHICLE. MICHELIN IS SENT PHOTOS OF DOOR STICKER/PLACARD AND OWNERS MANUAL AND INDICATES AN ISSUE FOR NOT MATCHING IN SYSTEM. THIS COMPLAINT IS URGENT AND SAFETY IS AT JEOPARDY. PLEASE TAKE ALL NECESSARY ACTIONS TO ELEVATE. THERE APPEARS TO BE A SYSTEM ERROR THAT ALL NATIONAL BUSINESSES UTILIZE FOR RELYING ON COLD FILL TIRE PRESSURE. THE DIFFERENCE IS MAJOR; VOLKSWAGEN STATES 41 PSI AND THE NATIONAL SYSTEM UTILIZED IS STATING 33 PSI. THIS VEHICLE TRIM IS A HYBRID 17 INCH WHEELS AND ALL ORIGINAL. BY NATURE OF BEING A HYBRID THE VEHICLE WEIGHS MORE DUE TO THESE HYBRID COMPONENTS. IT MAY BE POSSIBLE THAT OPERATING THIS VEHICLE WITH TIRES FILLED TO 33 PSI IS EXTREMELY DANGEROUS. FROM EXPERIENCE IT APPEARS VEHICLES OF THIS TRIM ARE IMPROPERLY BEING FILLED AT BUSINESSES SINCE THE SYSTEM HAS A TIRE PRESSURE DATA ERROR. AND IN FACT MANY VEHICLES MAY CURRENTLY BE AFFECTED AND POSE A SERIOUS RISK ON OUR ROADS IF THEIR TIRE WERE FILLED TO 33 PSI. I AM HERE TO BE OF ASSISTANCE SO PLEASE FEEL FREE TO REACH OUT. THERE MUST BE A WAY TO FIX THIS ERROR. PLEASE FIRST VERIFY THIS ERROR IN THE TIRE PRESSURE SYSTEM. THEN FIND EXACTLY WHERE THE DATA IS STORED, GOVERNMENT AGENCY VS MANUFACTURER, AND THEN MAKE ACTION TO CORRECT THE DATA. I FEEL I WAS AT DANGER OPERATING THE VEHICLE WITH TIRES FILLED TO 33 PSI AND I WOULD FEEL THE SAME WAY IF SOMEONE ELSE OPERATED THE VEHICLE IN THE SAME CONDITIONS.

NHTSA ODI 11352411

IGNITION IS HARD TO TURN. THE KEY WIIL NOT TURN OFF THE ENGINE. THE ONLY WAY TO GET THE IGNITION TO TURN OFF IS TO PHYSICALLY/AGGRESSIVLEY SNAP, FLICK, OR JIGGLE IT TO TURN OFF THE ENGINE. THE ENGINE IS IN PARK WHEN THE INCIDENTS OCCUR. DURING A GOOGLE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF THIS OCCURING. THERE IS A CURRENT RECALL OF THE MICROSWITCH CAUSING IGNITION ISSUES, YET IGNITION CYLINDER IS NOT INCLUDED.

NHTSA ODI 11352368

ENGINE STARTS AND DRIVES FOR A BIT THEN CAR RANDOMLY SHUTS OFF LOOSING ENGINE POWER I HAVE TO THROW IT INTO NEUTRAL OR IT TRYS TO STOP AND LOOSES POWER STEERING MAKING IT DIFFICULT TO TURN OFF THE ROAD SAFELY. HAPPENS GOING SLOW, TURNING, ON THE HIGHWAY ALL THE TIME JUST RANDOMLY WITH NO ENGINE CODES.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V866000 (POWER TRAIN) HOWEVER, THE PARTS NEEDED TO REPAIR THE DEFECT WAS UNAVAILABLE. THE LOCAL DEALER ED PAYNE VW LOCATED AT 2003 E EXPRESSWAY 83, MISSION, TX 78572 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11351650

SUDDEN AND RANDOM LOSS OF DRIVING POWER- FAULT CODE P177B CLUTCH 1 TOLERANCE LIMIT REACHED CAUSING MECHANICAL MALFUNCTION. VEHICLE SOMETIMES IS IN MOTION AND STALLS AND JERKS. OTHER TIMES IT IS WHEN TRYING TO ACCELERATE- SUDDEN LOSS OF POWER. ALMOST CAUSED A CRASH WITH MY TEENAGE DAUGHTER AND 2 OF HER FRIENDS INSIDE.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A FUEL LINE GOING OVER TOP OF AN ELECTRICAL LINE OR THE ELECTRICAL GOING OVER TOP OF THE FUEL LINE CAUSING THE VEHICLE TO OVERHEAT. THE TEMPERATURE GAUGE LIGHT ILLUMINATED WITH AN AUDIBLE TONE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND LIFTED THE HOOD. THE CONTACT STATED THAT THE COOLANT WAS BUBBLING AND BOILING IN THE COOLANT RESERVOIR. THE CONTACT LET THE VEHICLE SIT UNTIL IT COOLED DOWN AND ADDED COOLANT INTO THE RESERVOIR AND DROVE THE VEHICLE TO HER SON'S RESIDENCE. THE CONTACT CALLED THE DEALER AND INFORMED THEM OF THE FAILURE AND WAS INFORMED TO SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,194.

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2013 VW JETTA HYBRID HAS CHECK ENGINE LIGHT COME ON AND GO OFF INTERMITTENTLY. CAR WAS TAKEN INTO VW DEALER TO EVALUATE. DEALER PROCEEDS TO SAY TRANSMISSION IS DEFECTIVE, CLUTCH WAS MALFUNCTION & OIL WAS LEAKING. ACCORDING TO A NEW RECALL IN 2/2020, VW MENTIONED THAT IF THE SOFTWARE RECALL WAS NOT ADDRESSED ISSUES WITH THE TRANSMISSION & CLUTCH COULD OCCUR. WHEN CAR WAS TAKEN AND EVALUATED IT WAS FOUND TO HAVE ALL OF THE POSSIBLE PROBLEMS LISTED WITH THIS RECALL

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HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT). THE CRACK MAY LEAD TO AN INTERNAL LEAK, WHICH, IN TURN, MAY LEAD TO INSUFFICIENT TRANSMISSION OIL PRESSURE. IF THIS HAPPENS, THE TRANSMISSION WARNING LIGHT WILL ILLUMINATE IN THE INSTRUMENT PANEL. IF THE WARNING LIGHT IS IGNORED AND THE VEHICLE IS DRIVEN, THE CLUTCH MAY NOT ENGAGE. FAILURE OF THE CLUTCH TO ENGAGE MAY CAUSE A SUDDEN LOSS OF POWER TO THE WHEELS, POTENTIALLY LEADING TO A VEHICLE CRASH. THIS RECALL FOR VW IS NUMBER 34J6 AS WAS TO INCLUDE VW JETTA HYBRIDS FOR 2013-2015. MY VEHICLE IS A 2013 JETTA HYBRID WITH THE SAME ISSUE AS THIS RECALL BUT VW REFUSES TO INCLUDE MY VEHICLE IN THE RECALL.

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TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING AT 40 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PLACED THE VEHICLE IN PARK FOR 30 SECONDS AND ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER (MISSION BAY VOLKSWAGEN ' (ADDRESS 2205 MORENA BLVD, SAN DIEGO, CA 92110) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A CRACK IN THE TRANSMISSION WHICH CAUSED OIL TO LEAK INTO THE ELECTRICAL GEAR BOX. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

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THE PROBLEM STARTED AT AROUND 60,000 MILES WERE THE CAR WOULD NOT START UNLESS YOU JIGGLED THE KEY AROUND A LOT AND PROGRESSIVELY GOT WORSE WE'RE WHEN THE CAR WAS RUNNING THE KEY WOULD BE STUCK AND YOU WOULD HAVE TO CONTINUOUSLY JIGGLE THE KEY AROUND TO GET THE CAR TO TURN OFF. THEN AS IT GOT WORSE, WHEN YOU COULD GET THE CAR TO CUT OFF THE KEY WOULD NOT COME OUT OF THE IGNITION. I AM AT THE POINT NOW THAT THE KEY WILL NOT TURN AT ALL TO CUT THE CAR ON. LUCKILY THE KEY IS NOT STUCK IN THE IGNITION. I AM HAVING TO REPLACE THE IGNITION WHICH WILL COST IN BEST CASE SCENARIO AROUND 675. IN THE EVENT THE KEYS HAVE TO BE REPROGRAMMED IT WILL COST A TOTAL OF 850. THESE ARE ESTIMATES FROM WHAT THE DEALERSHIP HAS QUOTED IN PARTS AND LABOR, THE IGNITION IS CURRENTLY BEING REPLACED AND I HAVE NOT RECEIVED A TOTAL. SEEMS LIKE THIS IS A COMMON PROBLEM AND SHOULD BE FIXED BY VOLKSWAGEN. REPLACING LOCK CYLINDER AND IGNITION SWITCH.

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I WAS NOTIFIED OF A RECALL IN DECEMBER (8 MONTHS AGO) FOR "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT)" BUT TO DATE THE NO REPAIR HAS BEEN MADE OR MADE AVAILABLE.

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