What 112 owners told NHTSA about the 2013 Hyundai Azera

The contact owns a 2013 Hyundai Azera. The contact stated while driving 60 MPH, the steering wheel started shuddering and was making an abnormal clicking sound. There were no warning lights illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring intermittently. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 66,000. The VIN was not available.

NHTSA ODI 11462468

Driving in passing gear three times my car made a loud thudding noise and with an accompanying jolt, the “impact” feels like you could lose control. This feels like it comes from under the rear such as where the universal joint/drive shaft might be. We’ve taken the car in twice but the dealership is unable to duplicate. No warning of any kind in advance.

NHTSA ODI 11446924

I had to get the coupling replaced after my steering started knocking loudly about 5 to 6 months ago. Now I'm having problems with the crank shaft sensor.

NHTSA ODI 11441898

The steering wheel of my 2013 Hyundai Azera malfunctions. It makes a clicking noise when i move the steering wheel either clockwise or anti clockwise. The clicking noise dramatically increases when the road is not smooth. It started since almost a month back. After doing some research I found that this seems to be a common problem on many Hyundai models. There are many youtube videos showing this same problem that I am facing in my car. Here is one such link from youtube, and its description section pointed me about the recall of this part. https://youtu.be/lrkARm38wfc Hyundai had also issued a recall to change the steering coupler that seems to be faulty. The vehicles associated with the recall can be seen here https://autoservice.hyundaiusa.com/TXX7/MicroSiteTemplate/MicroSiteTemplateVINValidate/2689 It seems Hyundai is covering only Sonata and Elantra models. Since the same problem exists on Azera as well, I request you to please look into this matter as many folks had reported that the steering could fail to respond due to this issue. It is also a safety issue if the steering fails to respond while driving on the road on freeway. I can understand that Hyundai might have not received so much complains as the number of cars sold for Sonata and Elanatra models is significantly higher compared to Azera model. But if this is a safety issue and if the same parts are used in Azera model, I believe the recall should apply for Azera as well. The problem is easily reproducible. There is no warning lights or any messages or symptoms prior to failure.

NHTSA ODI 11432849

Engine failed; started knocking , lights came on dash, and caused car to cease. Car is available for inspection, luckily was able to get on side of road without incident; towed to dealership and they advised that the Hyundai has issues and they have about 10 on the lot now awaiting replacement for there is a recall on this year of the Sonata and the Santa Fe - it should be noted the Santa Fe and Azera have the same engine. Contacted dealer after towed and they told us what the likely issue is without looking at it (although later confirmed) for they have so many with the same issue. There were no warning lights or anything, dashboard suddenly came on and vehicle died. Dealership (Jim Johnson, Bowling Green, KY) service woman, Megan, said this is quite normal and there was a lawsuit about this.

NHTSA ODI 11426912

My wife was driving down the road when the car started smoking. When she pulled over she grabbed a bag and as she was getting out her flames were coming under her dash. Total loss

NHTSA ODI 11426895

there is a clicking sound in the steering wheel when turning. The steering coupling needs to be replaced. This was a recall for 208-2015 Sonata's, Elantra's and Santa Fe's, BUT NOT THE AZERA. It is the same part in all models. This is a significant safety issue that Hyundai is aware of, but did not recall the Azera's as well

NHTSA ODI 11422082

STEERING WHEEL KNOCKS LOUDLY WHEN TURNING LEFT OR RIGHT. HYUNDAI HAS ISSUED A RECALL FOR SONOTA, ELANTRA, SANTA FE AND SOME KIA MODELS, BUT DOES NOT INCLUDE THE AZERA MODEL EVEN THOUGH THE DEALER VERIFIED IT IS THE SAME ISSUE AND PART FAILURE. MANY COMPLAINTS ONLINE CONCERNING THE SAME PROBLEM AND SUDDEN LOSS OF STEERING WHEN PART FAILS. DEALER STATES AZERA IS NOT INCLUDED BECAUSE LIMITED PRODUCTION CAUSED LESS COMPLAINTS SO IT WAS NOT INCLUDED IN THE RECALL. REPAIR ESTIMATE IS $448.00. IF NOT REPAIRED, COMPLETE LOSS OF STEERING COULD OCCUR.*DT*DT*JB CONSUMER REFERENCE NUMBER # [XXX] FROM THE DEALER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11399783

2013 HYUNDAI AZERA. CONSUMER STATED THAT THE AIRBAGS DID NOT DEPLOY DURING AUTO ACCIDENT. *LD THE CONSUMER STATED HE AND HIS WIFE WERE STRUCK BY ANOTHER VEHICLE ON THE RIGHT FRONT DOOR. THE VEHICLE THE STRUCK A GUARDRAIL, FOLLOWING IT FOR 50FT. THE VEHICLE WAS TOTALED. THE CONSUMER'S WIFE WAS KNOCKED UNCONSCIOUS AND ENDURED. SERIOUS ISSUES WITH HER NECK, EARS AND HIP. BOTH HAD CONCUSSIONS.*DT*JB

NHTSA ODI 11394243

SOUNDS LIKE A STEERING COUPLING FAILURE. I WAS DRIVING, AND WHEN TURNING THE WHEEL IT MADE A CLICKING SOUND AND THE WHEELS DON'T TURN. MY CAR ONLY HAS 33,364 MILES ON IT AND THIS PART HAS FAILED.

NHTSA ODI 11390536

BOTH THE TIRE SENSOR AND PASSENGER AIR BAG HAS COME ON. AIR BAG STAYS ON EVEN WHEN NO ONE IS IN SEAT.

NHTSA ODI 11385699

HAPPENED A COUPLE OF TIMES, CAR STARTS SWERVING INTO OTHER LANES FOR A FEW SECONDS AND CANNOT CONTROL CAR

NHTSA ODI 11375971

TL* THE CONTACT OWNS A 2013 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THERE WAS A CLUNKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE STEERING WHEEL WAS ALSO LOOSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY HYUNDAI LOCATED AT 5920 MARKET ST A, WILMINGTON, NC 28405, WHO DIAGNOSED THAT THE STEERING COUPLING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 11360386

WHILE DRIVING ON THE HIGHWAY THE FRONT GLASS PANEL OF MY 2013 AZERA PANORAMIC SUNROOF CRACKED FROM BOTH CORNERS, SEE PICTURES. I DID NOT HEAR ANYTHING THAT WOULD CAUSE THIS TYPE OF DAMAGE. IT JUST STARTED TO FALL APART, GLASS PIECES EVERYWHERE.

NHTSA ODI 11352277

STEERING WHEEL MAKES A CLICK/CLUNK NOISE WHEN TURNING FROM LEFT TO RIGHT. MAKES A LARGE RATTLING NOISE WHEN DRIVEN OVER ANY BUMPS. STEERING WHEEL VIBRATES AT HIGHWAY SPEEDS, LOTS OF PLAY IN THE WHEEL, PULLS THE CAR TO THE LEFT. I LATER LEARNED ITS A FAULTY STEERING COUPLER. HYUNDAI PROVIDES A 10YR/100K WARRANTY ON THIS PART FOR THE ELANTRA AND SONATA. ITS UNFAIR WHEN THE SAME FAULTY PARTS ARE USED ON THE AZERA BUT NOT COVERED AS IT IS ON THE OTHER MODELS.

NHTSA ODI 11351898

CAME TO DEALERSHIP TO GET OIL CHANGED & THEY COULD NOT START THE CAR. SAID I WOULD HAVE TO PAY FOR A NEW INHIBITOR SWITCH

NHTSA ODI 11339813

HAD TO REPLACE FAULTY STEERING WHEEL COUPLER THAT WAS A SUBJECT OF A RECALL IN OTHER HYUNDAI MODELS. LITERALLY THE SAME EXACT PART AND PART NUMBER AS RECALLED MODELS, BUT NO RECALL ON AZERA. BLESSEDLY I HAD IT REPLACED BEFORE IT COMPLETELY FAILED, BUT OTHERS UNDOUBTEDLY MAY NOT RECOGNIZE ISSUE AND CAR WILL EVENTUALLY COMPLETELY FAIL TO STEER. CAR WOULD MAKE ODD CLICKING SOUND FROM STEERING COLUMN TURNING LEFT OF RIGHT JUST OFF CENTER OR OVER BUMPS. *TR

NHTSA ODI 11329334

WHEN DRIVING AT 40 MPH AND UP THE STEERING WHEEL SHAKES AND YOU CAN HEAR A CLICKING SOUND WHEN TURNING THE WHEEL. *TR

NHTSA ODI 11326971

MY 2013 HYUNDAI AZERA ENGINE FAILED MAY 19, 2019 AS I WAS DRIVING ON THE HIGHWAY, MY CAR INSURANCE DENIED MY CLAIM DUE TO FINDINGS OF A MANUFACTURES/MECHANICAL DEFAULT AND HYUNDAI REFUSED TO FIX IT STATING IT WAS OUT OF WARRANTY AND THAT I HAD TO PAY OUT OF POCKET, IF AND WHENI GET IT TOWED THERE. ON OCTOBER 2020, HYUNDAI RECEIVED MY CAR BY TOW AND SAID THAT THEY COULD REBUILD AN ENGINE AND PUT IT IN AT A COST TO ME. THE REBUILT ENGINE WAS PUT IN JAN 2020 AND FAILED AT THE DEALERSHIP AS THE TESTED IN FEBRUARY 2020 I PICKED MY CAR UP AND THE ENGINE FAILED A WEEK LATER AS I WAS DRIVING ON THE HIGHWAY AGAIN. CHP IMPOUNDED MY CAR AND HYUNDAI REFUSED TO GET IT OUT. I PAID THE FEE. MARCH 2020 HYUNDAI REBUILT ANOTHER ENGINE AND PUT IT IN AND I AM HAVING ISSUES AND CONCERNS OF MY SAFETY AND HYUNDAI REFUSED TO ADDRESS RELEASING THE CAR TO ME WITH, AIRBAG LIGHT ON, HORN DOESN'T WORK NOTHING ON THE STEERING COLUMN WORKS, FRONT LIGHT FALLS BACK INTO CAR,AND NOW THE BACK CAMERA BROKEN WINDSHIELD WIPERS/FLUID DOESN'T COME OUT, HOOD OF CAR LIFTED UP ON RIGHTS SIDE ,PANORAMA ROOF CONTINUES TO GET STUCK, I ASKED THEM TO REPAIR ALL THESE THINGS AND TO CHECK MY CARS ENGINE ON YESTERDAY APRIL 2020 AND MANAGEMENT AND CORPORATE THEY REFUSED AND I'VE BEEN HAVING CAR ISSUES STARTING THE MONTH AFTER I BOUGHT THE CAR, LIKE THE AIRBAG ISSUE. *TR

NHTSA ODI 11321249

THE STEERING MAKES A CLUNKING SOUND WHEN THE WHEEL IS TURNED. MECHANIC SAID IT'S A FAULTY "RUBBER" STAR SHAPED PART THAT HAS BEEN RECALLED ON OTHER VEHICLES. OUR COST TO FIX WILL BE $289! THE AZERA SHOULD HAVE BEEN INCLUDED UNDER THE RECALL BUT SO FAR IT HAS NOT.

NHTSA ODI 11311648

CAR WAS PARKED OVERNIGHT IN MY DRIVEWAY. THE NEXT MORNING I GOT UP, STARTED MY CAR AND NOW THE AIR BAG LIGHT IS ON. DEALER SAYS I NEED A NEW CLOCKSPRING. MY CAR HAS 53000 MILES. NO ACCIDENTS, OIL CHANGES EVERY 3000 MILES. HOW DOES THIS HAPPEN. ITS CLEARLY A MANUFACTURING PROBLEM WITH HYUNDAI.

NHTSA ODI 11286980

OUR 2013 AZERA, WITH LESS THAN 29K MILES, STARTED WANDERING BACK AND FORTH WHILE DRIVING. EVEN ON NEIGHBORHOOD STREETS AT SLOW SPEEDS NOT JUST ON CITY STREETS AND HIGHWAYS. I STARTED NOTICING THAT I HAD PLAY IN THE STEERING WHEEL. AT FIRST IT WAS ONLY MAYBE A HALF INCH BUT IF I TURNED THE WHEEL FAST ENOUGH BACK AND FORTH, IT MADE A THUMPING NOISE AND I COULD FEEL IT IN THE WHEEL. NOW THERE IS 6 INCHES TURN FROM LEFT TO RIGHT AND THE WHEEL AND COLUMN RATTLES AND THUDS ON EVERY IMPERFECTION IN ROAD SURFACE. THE FIRST INDICATION WAS NOTICED 4 DAYS AGO. TODAY I FEAR IT'S NOT SAFE TO DRIVE ANYWHERE. EVEN TO DRIVE IN TO GET IT REPAIRED. THE PROBLEM I HAVE SEEMS TO BE SIMILAR TO THOSE ALREADY DOCUMENTED COMPLAINTS ON THIS MODEL AND WILL BE FIXED AT MY EXPENSE SINCE THERE IS NO RECALL FOR MY YEAR/MODEL HYUNDAI. AS IT IS STILL UNDER 30K MILES, THIS IS HIGHLY DISAPPOINTING TO SAY THE LEAST.

NHTSA ODI 11281214

THE STEERING COLUMN HAS THE SAME FAULTY COUPLER THAT HAS TO REPLACED ON ALL THE SONATA, ELECTRA'S AND KIA'S IN THE YEAR RANGES FROM 2009 TO 2017. THEY HAVE A RECALL FOR THE POWER STEERING COUPLER IN THE 2009-2017 SONATA AND ELECTRA CARS, BUT DID NOT INCLUDE THE AZERA. AFTER TALKING WITH MANY DEALERSHIPS, THEY REPLACE THEM DAILY ON THE AZERA'S AS WELL, WHY WAS THIS COUPLER NOT INCLUDED IN THE RECALL? IF THE COUPLER BREAKS WHILE DRIVING ALL STEERING IS LOST. JUST A SMALL AMOUNT OF RESEARCH WILL SHOW YOU HOW MANY AZERA OWNERS ARE HAVING THE SAME REPAIR. IT HAPPENS WHEN THE WHEEL IS TURNED AND IT MAKES A CRACKING NOISE, BOTH STATIONARY AND IN MOTION. THE NOISE INCREASES OVER TIME AND STARTS TO RATTLE ON BUMPS. THE PROBLEM CAN CAUSE DEATHS, IF NOT MADE AWARE OF TO THE OWNERS OF THESE VEHICLES.

NHTSA ODI 11280376

MY SRS LIGHT IS ON SO I TOOK MY CAR TO THE DEALER TO FIND OUT WHY. I WAS TOLD AND IS ON MY PAPERWORK THAT VEHICLE HAS CODE ASSOCIATED WITH CLOCKSPRING AND IS OUT OF SPEC. CAR WAS STATIONERY AND WHEN I DROVE IT TO WORK ONE MORNING THE LIGHT WAS ON. IT'S NOT SOMETHING I CAUSED AND REALLY DON'T SEAM LIKE A NORMAL ISSUE.

NHTSA ODI 11276923

THE STREEING WHEEL STARTED CLICKING AND OR STICKING A FEW MONTHS AGO WHILE TURNING. THE CLICKING/STICKING HAS PROGRESSIVELY GOTTEN WORSE AND THE STEERING WHEEL FEELS LOOSE AND UNSECURED. WHEN DRIVING ON UNEVEN ROADS THE STEERING WHEEL RATTLES LOUDLY AND SHAKES CONSTANTLY. I FEEL AS I DO NOT HAVE ANY CONTROL OF MY VEHICLE AT TIMES AND HAVE TO ADJUST CONTSTANTLY WHEN TURNING OR DRIVING OVER UNEVEN ROADS.

NHTSA ODI 11265971