What 112 owners told NHTSA about the 2013 Hyundai Azera

50 mph dry, clear and straight road, Right Rear control arm broke causing the rear wheel to become detached from the car and causing the car to careen into oncoming lane before correcting and landing in the right-hand ditch. Could have been a disaster and only by grace was this not a disaster for me and an unknown oncoming car. Event was witnessed by people in 2 other cars and they both stopped and gave their names.

NHTSA ODI 11567708

Vehicle steering wheel started giving a lag feedback about 9 months to 1 year ago. About 5 weeks ago, started noticing loud metal noise when going over bump with steering wheel being rotated. Did some research to find similar issues on Azera and many Hyundai Sonata and other vehicles where steering wheel rubber coupler were worn out. Later also saw many complains here for this vehicle alone. I found no recall has been giving to the Azera, while it was giving to Sonata and others. Had to take it to a mechanic to replace it, which charged for 4 hours of labor, and <$10 of part. The rubber couple was indeed worn out.

NHTSA ODI 11547023

Steering problem started with an annoying dead spot of approximately 1/2 inch on center and now has expanded to approximately 2" accompanied by severe rattling on rough surfaces. Checked this condition on U-Tube and found it to be caused by a crumbling steering coupler in the electric steering assist unit. This same coupler was recalled in most Hyundai models EXCEPT the Azura. I believe its failure to be as grave a safety concern as it was in other models and erodes my confidence in Hyundai and in an otherwise trouble-free vehicle.

NHTSA ODI 11500867

Clunking noise and shaking in the steering wheel. Initial research points to steering coupler which has been recalled on various other Hyundai models but not the Azera ( this is a frequent occurrence with Hyundai recalls since not as many Azeras were sold) The mechanic I took it to would not replace just the couple and quoted replacing the entire rack and pinion.

NHTSA ODI 11485584

The contact owns a 2013 Hyundai Azera. The contact stated while driving approximately 5 MPH and pulling into his driveway, there was a clunking noise coming from the steering column. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact researched online and found that there were complaints about the failure of the steering coupler. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

NHTSA ODI 11483710

The Azera uses the same part # for the Steering Coupler that was recalled on the Sonata and Elantra. This SAME part # is used in 3 other models which Hyundai did not recall and somehow was let off the hook for addressing. I have replaced one in a 2014 Santa Fe and 2013 Azera. I want to make sure the NHTSA is aware of the fact that the same part is used across multiple models, yet only 2 were recalled. This is unfair that we have to pay $400 for each car to replace a 5 dollar part that Hyundai has recalled. Below are the models and part numbers. Any help is greatly appreciated. Sonata, Elantra, Santa Fe, Azera, Veloster https://www.amazon.com/563152K000FFF-Flexible-Steering-Coupling-Veloster/dp/B07WSWHNCP

NHTSA ODI 11475831

Vibration and banging and shudder felt from the steering column when driving over uneven pavement. The effect was more pronounced at higher speeds > 50 MPH. A Certified mechanic found the steering coupler badly worn and was replaced.

NHTSA ODI 11475604

The contact owns a 2013 Hyundai Azera. The contact stated that while driving at various speeds, there was a clicking sound in the steering wheel while turning to the left or the right. The contact stated that the longer the vehicle was driven, the louder the sound got. The contact took the vehicle to a certified mechanic who stated that the failure was with the steering coupler. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not covered under the extended warranty. The approximate failure mileage was 61,000.

NHTSA ODI 11472596

The steering wheel coupler is defective. Steering became unstable. Rattle and shaking. It’s terrifying to drive and not know what’s wrong. Got told it was tires. Got told it was the alignment. Got told that it had something to do with the drive train.. too find out that it’s a $11 part.and to discover that Elantra and Sonata owners were notified but not Azera owners is just negligent behavior.

NHTSA ODI 11467178

The contact owns a 2013 Hyundai Azera. The contact stated while driving 60 MPH, the steering wheel started shuddering and was making an abnormal clicking sound. There were no warning lights illuminated. The contact was able to continue driving. The contact stated that the failure had been reoccurring intermittently. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 66,000. The VIN was not available.

NHTSA ODI 11462468

I had to get the coupling replaced after my steering started knocking loudly about 5 to 6 months ago. Now I'm having problems with the crank shaft sensor.

NHTSA ODI 11441898

The steering wheel of my 2013 Hyundai Azera malfunctions. It makes a clicking noise when i move the steering wheel either clockwise or anti clockwise. The clicking noise dramatically increases when the road is not smooth. It started since almost a month back. After doing some research I found that this seems to be a common problem on many Hyundai models. There are many youtube videos showing this same problem that I am facing in my car. Here is one such link from youtube, and its description section pointed me about the recall of this part. https://youtu.be/lrkARm38wfc Hyundai had also issued a recall to change the steering coupler that seems to be faulty. The vehicles associated with the recall can be seen here https://autoservice.hyundaiusa.com/TXX7/MicroSiteTemplate/MicroSiteTemplateVINValidate/2689 It seems Hyundai is covering only Sonata and Elantra models. Since the same problem exists on Azera as well, I request you to please look into this matter as many folks had reported that the steering could fail to respond due to this issue. It is also a safety issue if the steering fails to respond while driving on the road on freeway. I can understand that Hyundai might have not received so much complains as the number of cars sold for Sonata and Elanatra models is significantly higher compared to Azera model. But if this is a safety issue and if the same parts are used in Azera model, I believe the recall should apply for Azera as well. The problem is easily reproducible. There is no warning lights or any messages or symptoms prior to failure.

NHTSA ODI 11432849

there is a clicking sound in the steering wheel when turning. The steering coupling needs to be replaced. This was a recall for 208-2015 Sonata's, Elantra's and Santa Fe's, BUT NOT THE AZERA. It is the same part in all models. This is a significant safety issue that Hyundai is aware of, but did not recall the Azera's as well

NHTSA ODI 11422082

STEERING WHEEL KNOCKS LOUDLY WHEN TURNING LEFT OR RIGHT. HYUNDAI HAS ISSUED A RECALL FOR SONOTA, ELANTRA, SANTA FE AND SOME KIA MODELS, BUT DOES NOT INCLUDE THE AZERA MODEL EVEN THOUGH THE DEALER VERIFIED IT IS THE SAME ISSUE AND PART FAILURE. MANY COMPLAINTS ONLINE CONCERNING THE SAME PROBLEM AND SUDDEN LOSS OF STEERING WHEN PART FAILS. DEALER STATES AZERA IS NOT INCLUDED BECAUSE LIMITED PRODUCTION CAUSED LESS COMPLAINTS SO IT WAS NOT INCLUDED IN THE RECALL. REPAIR ESTIMATE IS $448.00. IF NOT REPAIRED, COMPLETE LOSS OF STEERING COULD OCCUR.*DT*DT*JB CONSUMER REFERENCE NUMBER # [XXX] FROM THE DEALER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11399783

SOUNDS LIKE A STEERING COUPLING FAILURE. I WAS DRIVING, AND WHEN TURNING THE WHEEL IT MADE A CLICKING SOUND AND THE WHEELS DON'T TURN. MY CAR ONLY HAS 33,364 MILES ON IT AND THIS PART HAS FAILED.

NHTSA ODI 11390536

HAPPENED A COUPLE OF TIMES, CAR STARTS SWERVING INTO OTHER LANES FOR A FEW SECONDS AND CANNOT CONTROL CAR

NHTSA ODI 11375971

TL* THE CONTACT OWNS A 2013 HYUNDAI AZERA. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THERE WAS A CLUNKING NOISE WAS PRESENT COMING FROM THE STEERING COLUMN WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE STEERING WHEEL WAS ALSO LOOSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PARKWAY HYUNDAI LOCATED AT 5920 MARKET ST A, WILMINGTON, NC 28405, WHO DIAGNOSED THAT THE STEERING COUPLING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 11360386

STEERING WHEEL MAKES A CLICK/CLUNK NOISE WHEN TURNING FROM LEFT TO RIGHT. MAKES A LARGE RATTLING NOISE WHEN DRIVEN OVER ANY BUMPS. STEERING WHEEL VIBRATES AT HIGHWAY SPEEDS, LOTS OF PLAY IN THE WHEEL, PULLS THE CAR TO THE LEFT. I LATER LEARNED ITS A FAULTY STEERING COUPLER. HYUNDAI PROVIDES A 10YR/100K WARRANTY ON THIS PART FOR THE ELANTRA AND SONATA. ITS UNFAIR WHEN THE SAME FAULTY PARTS ARE USED ON THE AZERA BUT NOT COVERED AS IT IS ON THE OTHER MODELS.

NHTSA ODI 11351898

HAD TO REPLACE FAULTY STEERING WHEEL COUPLER THAT WAS A SUBJECT OF A RECALL IN OTHER HYUNDAI MODELS. LITERALLY THE SAME EXACT PART AND PART NUMBER AS RECALLED MODELS, BUT NO RECALL ON AZERA. BLESSEDLY I HAD IT REPLACED BEFORE IT COMPLETELY FAILED, BUT OTHERS UNDOUBTEDLY MAY NOT RECOGNIZE ISSUE AND CAR WILL EVENTUALLY COMPLETELY FAIL TO STEER. CAR WOULD MAKE ODD CLICKING SOUND FROM STEERING COLUMN TURNING LEFT OF RIGHT JUST OFF CENTER OR OVER BUMPS. *TR

NHTSA ODI 11329334

WHEN DRIVING AT 40 MPH AND UP THE STEERING WHEEL SHAKES AND YOU CAN HEAR A CLICKING SOUND WHEN TURNING THE WHEEL. *TR

NHTSA ODI 11326971

MY 2013 HYUNDAI AZERA ENGINE FAILED MAY 19, 2019 AS I WAS DRIVING ON THE HIGHWAY, MY CAR INSURANCE DENIED MY CLAIM DUE TO FINDINGS OF A MANUFACTURES/MECHANICAL DEFAULT AND HYUNDAI REFUSED TO FIX IT STATING IT WAS OUT OF WARRANTY AND THAT I HAD TO PAY OUT OF POCKET, IF AND WHENI GET IT TOWED THERE. ON OCTOBER 2020, HYUNDAI RECEIVED MY CAR BY TOW AND SAID THAT THEY COULD REBUILD AN ENGINE AND PUT IT IN AT A COST TO ME. THE REBUILT ENGINE WAS PUT IN JAN 2020 AND FAILED AT THE DEALERSHIP AS THE TESTED IN FEBRUARY 2020 I PICKED MY CAR UP AND THE ENGINE FAILED A WEEK LATER AS I WAS DRIVING ON THE HIGHWAY AGAIN. CHP IMPOUNDED MY CAR AND HYUNDAI REFUSED TO GET IT OUT. I PAID THE FEE. MARCH 2020 HYUNDAI REBUILT ANOTHER ENGINE AND PUT IT IN AND I AM HAVING ISSUES AND CONCERNS OF MY SAFETY AND HYUNDAI REFUSED TO ADDRESS RELEASING THE CAR TO ME WITH, AIRBAG LIGHT ON, HORN DOESN'T WORK NOTHING ON THE STEERING COLUMN WORKS, FRONT LIGHT FALLS BACK INTO CAR,AND NOW THE BACK CAMERA BROKEN WINDSHIELD WIPERS/FLUID DOESN'T COME OUT, HOOD OF CAR LIFTED UP ON RIGHTS SIDE ,PANORAMA ROOF CONTINUES TO GET STUCK, I ASKED THEM TO REPAIR ALL THESE THINGS AND TO CHECK MY CARS ENGINE ON YESTERDAY APRIL 2020 AND MANAGEMENT AND CORPORATE THEY REFUSED AND I'VE BEEN HAVING CAR ISSUES STARTING THE MONTH AFTER I BOUGHT THE CAR, LIKE THE AIRBAG ISSUE. *TR

NHTSA ODI 11321249

THE STEERING MAKES A CLUNKING SOUND WHEN THE WHEEL IS TURNED. MECHANIC SAID IT'S A FAULTY "RUBBER" STAR SHAPED PART THAT HAS BEEN RECALLED ON OTHER VEHICLES. OUR COST TO FIX WILL BE $289! THE AZERA SHOULD HAVE BEEN INCLUDED UNDER THE RECALL BUT SO FAR IT HAS NOT.

NHTSA ODI 11311648

OUR 2013 AZERA, WITH LESS THAN 29K MILES, STARTED WANDERING BACK AND FORTH WHILE DRIVING. EVEN ON NEIGHBORHOOD STREETS AT SLOW SPEEDS NOT JUST ON CITY STREETS AND HIGHWAYS. I STARTED NOTICING THAT I HAD PLAY IN THE STEERING WHEEL. AT FIRST IT WAS ONLY MAYBE A HALF INCH BUT IF I TURNED THE WHEEL FAST ENOUGH BACK AND FORTH, IT MADE A THUMPING NOISE AND I COULD FEEL IT IN THE WHEEL. NOW THERE IS 6 INCHES TURN FROM LEFT TO RIGHT AND THE WHEEL AND COLUMN RATTLES AND THUDS ON EVERY IMPERFECTION IN ROAD SURFACE. THE FIRST INDICATION WAS NOTICED 4 DAYS AGO. TODAY I FEAR IT'S NOT SAFE TO DRIVE ANYWHERE. EVEN TO DRIVE IN TO GET IT REPAIRED. THE PROBLEM I HAVE SEEMS TO BE SIMILAR TO THOSE ALREADY DOCUMENTED COMPLAINTS ON THIS MODEL AND WILL BE FIXED AT MY EXPENSE SINCE THERE IS NO RECALL FOR MY YEAR/MODEL HYUNDAI. AS IT IS STILL UNDER 30K MILES, THIS IS HIGHLY DISAPPOINTING TO SAY THE LEAST.

NHTSA ODI 11281214

THE STEERING COLUMN HAS THE SAME FAULTY COUPLER THAT HAS TO REPLACED ON ALL THE SONATA, ELECTRA'S AND KIA'S IN THE YEAR RANGES FROM 2009 TO 2017. THEY HAVE A RECALL FOR THE POWER STEERING COUPLER IN THE 2009-2017 SONATA AND ELECTRA CARS, BUT DID NOT INCLUDE THE AZERA. AFTER TALKING WITH MANY DEALERSHIPS, THEY REPLACE THEM DAILY ON THE AZERA'S AS WELL, WHY WAS THIS COUPLER NOT INCLUDED IN THE RECALL? IF THE COUPLER BREAKS WHILE DRIVING ALL STEERING IS LOST. JUST A SMALL AMOUNT OF RESEARCH WILL SHOW YOU HOW MANY AZERA OWNERS ARE HAVING THE SAME REPAIR. IT HAPPENS WHEN THE WHEEL IS TURNED AND IT MAKES A CRACKING NOISE, BOTH STATIONARY AND IN MOTION. THE NOISE INCREASES OVER TIME AND STARTS TO RATTLE ON BUMPS. THE PROBLEM CAN CAUSE DEATHS, IF NOT MADE AWARE OF TO THE OWNERS OF THESE VEHICLES.

NHTSA ODI 11280376

THE STREEING WHEEL STARTED CLICKING AND OR STICKING A FEW MONTHS AGO WHILE TURNING. THE CLICKING/STICKING HAS PROGRESSIVELY GOTTEN WORSE AND THE STEERING WHEEL FEELS LOOSE AND UNSECURED. WHEN DRIVING ON UNEVEN ROADS THE STEERING WHEEL RATTLES LOUDLY AND SHAKES CONSTANTLY. I FEEL AS I DO NOT HAVE ANY CONTROL OF MY VEHICLE AT TIMES AND HAVE TO ADJUST CONTSTANTLY WHEN TURNING OR DRIVING OVER UNEVEN ROADS.

NHTSA ODI 11265971