What 180 owners told NHTSA about the 2013 GMC Yukon Denali Xl 1500

MY 4 YEAR OLD DENALI HAS A CRACKED DASHBOARD BY THE PASSENGER AIRBAG. THE DEALERSHIP TOLD ME THIS IS COMMON BUT GMC WILL NOT WARRANTY THE REPAIR. I AM CONCERNED THAT THE DASHBOARD WILL CUT PASSENGERS IF THE AIRBAG GOES OFF. THE CAR ONLY HAS 54000 MILES

NHTSA ODI 11006276

THE DASH IN OUR 2013 YUKON IS CRACKED AROUND THE AIRBAG AND POSES A SERIOUS CONCERN FOR SAFETY IN THE EVENT THAT AIRBAG IS DEPLOYED. THIS PROBLEM IS UNDERSTOOD BY GENERAL MOTORS AND THE DEALERSHIP THAT CURRENTLY HAS POSSESSION OF OUR YUKON NEEDS TO REPAIR THIS DASHBOARD UNDER WARRANTY RATHER THAN PUTTING A DASH COVER OVER IT. MCELVEIN GMC IN SUMMERVILLE SC HAS THE YUKON CURRENTLY. 844-241-1281

NHTSA ODI 11004809

WE HAVE ONLY PERSONALLY OWNED OUR 2013 GMC YUKON DENALI SINCE OCTOBER 2016 AND LOOKED AT IT AS A LUXURY VEHICLE WHICH IS FAR FROM THE TRUTH. THIS VEHICLE ALWAYS HAS A UV PROTECTION VISOR UP WHEN NOT GARAGED AND THERE IS A HUGE CRACK ABOVE THE PASSENGER SIDE AIRBAG WHICH IS VERY CONCERNING. THIS IS NOT SAFE AND WITH FLIMSY INTERIOR LIKE THIS, GMC HAS NO BUSINESS CHARGING THE PRICES THAT THEY DO FOR THEIR CARS. THIS PROBLEM IS ALL OVER THE INTERNET AND WE EVEN BOUGHT INTO AN EXTENDED BUMPER TO BUMPER WARRANTY THAT THE DEALERSHIP IS SAYING WILL NOT COVER IT. THIS IS A HUGE SAFETY CONCERN FOR ME AND ITS UNFORTUNATE THAT GM'S INTERIOR IS CHEAPLY MADE AND THEY'RE NOT WILLING TO HONOR THEIR VEHICLES WHEN THEY FALL APART. I TRADED IN A DODGE RAM THAT HAD IMMACULATE INTERIOR THAT NEVER CRACKED AND NOW I'M STUCK WITH A VEHICLE THAT IS FALLING APART.

NHTSA ODI 11004866

THE DASH HAS CRACKED AROUND THE PASSENGER SIDE DASH MOUNTED AIRBAG. THIS COULD CAUSE THE FRAGILE PLASTIC TO ACT AS SHRAPNEL IF THE AIRBAG ACTIVATES. THE VEHICLE IS 4 YEARS OLD AND HAS 39000 MILES.

NHTSA ODI 11004673

OUR 2013 DENALI WHICH WE PURCHASED NEW IN 2014 HAS HAD A CRACKED DASHBOARD ABOVE THE PASSENGER SIDE AIRBAG FOR MORE THAN A YEAR (~2 YEARS OLD). THE INTEGRITY OF THE DASH AND AIRBAG ARE PROBLEMATIC. THERE IS NO TANGIBLE SUPPORT UNDER THE DASH -- DEALERSHIP SAYS IT'S PLASTIC!!! THE VEHICLE WAS NOT IN MOTION, JUST HAPPENED ONE DAY WHEN IT WAS PARKED IN THE DRIVEWAY. YESTERDAY THE OUTSIDE PASSENGER DOOR HANDLE BROKE OFF --- AGAIN, PLASTIC PARTS INSTEAD OF METAL. IF THERE WAS AN ACCIDENT, THAT PASSENGER MIGHT NOT HAVE AN AIRBAG PROPERLY DEPLOYED AND NOBODY COULD OPEN THAT DOOR FROM THE OUTSIDE TO RESCUE THEM!

NHTSA ODI 11003683

DASH CRACKING ABOVE GAGES AND BY AIR BAG. IT WAS MAKING A LOUD CRACKING SOUND WHILE IT WAS SPLITTING APART GOING DOWN THE ROAD.

NHTSA ODI 11003516

CRACK IN DASHBOARD CONNECTED TO AIR BAG AREA

NHTSA ODI 11002106

THE DASHBOARD HAS MANY CRACKS AND HAS SEPARATED IN TWO LOCATIONS NEXT TO THE AIRBAG! THE VEHICLE IS KEPT IN A GARAGE, WELL MAINTAINED WITH LESS THAN 60,000 MILES. MY FEAR IS IF, THERE IS A FRONT-END COLLISION AND THE AIRBAGS DEPLOY, CHUNKS OF THE DASH WILL BECOME DISLODGED AND POSSIBLY CAUSE MORE INJURIES.

NHTSA ODI 11001321

THE DASHBOARD AROUND THE PASSENGER SIDE AIRBAG IS CRACKED AND THE PIECE OF THE DASHBOARD IS FALLING DOWN AWAY FROM THE AIRBAG. I FEEL THAT THE AIRBAG HAS BEEN COMPROMISED BECAUSE OF THIS AND WORRY ABOUT PIECES OF THE BROKEN DASHBOARD FLYING INTO MINE OR MY CHILDREN'S FACES IF THE AIRBAG EVER HAS TO INFLATE.

NHTSA ODI 10995355

I TRADED IN A GMC HYBRID JUNE 2014 & PURCHASED A 2013 GMC YUKON XL 1500 SLT. THE HYBRID I TRADED IN HAD A CRACKED DASH. I JUST THOUGHT IT WAS A RARE THING THAT HAPPENED FOR WHATEVER REASON. MY CURRENT YUKON ALSO NOW HAS A CRACKED DASH. AFTER MINIMAL DIGGING, I HAVE FOUND THIS TO BE AN ISSUE IN THEIR VEHICLES MADE BETWEEN A CERTAIN NUMBER OF YEARS. MY DASH CRACK IS AT MY AIRBAG. #1, & MOST IMPORTANT, IS THE SAFETY OF MY PASSENGER. #2 IS THE FACT THAT I PAID A HUGE AMOUNT FOR THIS VEHICLE. ANY FLAWS OR ISSUES THAT ARE CAUSED BY THE MAKER SHOULD 100% BE COVERED AND REPAIRED. I HAVE AN APPT. WITH THE DEALER. LADY SAID DASH REPLACEMENT IS PROBABLY NOT COVERED AND COULD COST ME $500.00 TO REPAIR. THIS IS NOT MY FAULT. I FOUND WHERE ONLINE THAT MANY PEOPLE HAVE THIS SAME PROBLEM. WHAT DO I NEED TO DO? I AM UNABLE TO PROVIDE THE DATE IT HAPPENED. I WENT TO CLEAN IT AND NOTICED IT WAS CRACKED. TOOK IT INTO A LOCAL DEALERSHIP; AT THAT POINT IT WAS RECOMMENDED I GO TO THE DEALERSHIP I PURCHASED IT FROM.

NHTSA ODI 10994987

DASHBORD SEPARATING DOWN THE CENTER. WHEN THE VEHICLE IS IN MOTION, THE DASHBOARD FLAPS. THIS IS A DEFAULT ISSUE WITH THE COMPANY. ALSO, CRACK ON THE LEFT SIDE PASSENGER AIRBAG. THIS IS A SERIOUS SAFETY CONCERN. IF THE AIRBAG DEPLOYS THE ENTIRE DASHBOARD WITH DISMANTLE CAUSING SERIOUS BODILY HARM.

NHTSA ODI 10986344

HEY ANDY I HAVE A 2013 GMC YUKON DENALI XL. I GOT IT OCTOBER 2014, AND WILL HAVE OWNED IT THREE (3) YEARS THIS OCTOBER. AT ABOUT 40,000 MILES, I DISCOVERED A CRACK ON MY DASH NEAR THE AIR BAG ON THE PASSENGER SIDE. THIS WAS ABOUT A YEAR AGO. I PUT IN A COMPLAINT AND THEY (GMC) TOLD ME TO TAKE MY TRUCK TO A LOCAL DEALER SHIP AND THEY WOULD SALE ME THE DASH AT COST, BUT I WOULD HAVE TO PAY FOR THE LABOR. THE TOTAL COST WOULD BE ABOUT $800.00. I TOLD THEM THE TRUCK IS JUST A FEW THOUSAND MILES OUT OF WARRANTY AND THIS SHOULD NOT BE MY RESPONSIBILITY TO REPAIR A MANUFACTURER'S DEFECT. AFTER THOROUGH RESEARCH, I FOUND THERE ARE OTHERS THAT HAVE THE SAME PROBLEMS AS I.

NHTSA ODI 10986010

DASHBOARD CRACKED NEAR PASSENGER SIDE AIRBAG. THIS OCCURRED WHILE VEHICLE WAS PARKED. SINCE THE CRACK OCCURRED, THE DASH NOW SHAKES AS THOUGH IT IS UNSUPPORTED IN THE CENTER WHILE DRIVING (EVEN ON ONLY MINIMALLY BUMPY ROADS). THE VEHICLE WAS BROUGHT TO THE DEALER WHILE STILL UNDER A BUMPER-TO-BUMPER GM CERTIFIED WARRANTY. THE DEALER REPORTED THAT THIS WOULD NOT BE COVERED FULLY UNDER WARRANTY (DESPITE THIS BEING A KNOWN MANUFACTURING DEFECT) AND TOLD ME I WOULD HAVE TO PAY $500 OUT OF POCKET TO HAVE THE DASH REPLACED. I AM CONCERNED THAT GIVEN THE PROXIMITY OF THE CRACK TO THE PASSENGER SIDE AIRBAG, DEPLOYMENT OF THE AIRBAG COULD RESULT IN FURTHER CRACKING OF THE COMPROMISED DASH. IN THIS VERY LIKELY SCENARIO, BROKEN BITS OF DASHBOARD COULD BECOME PROJECTILES AND RESULT IN SERIOUS INJURY TO PASSENGERS. GM IS WELL-AWARE OF THIS MANUFACTURING DEFECT AND HAS DONE NOTHING ABOUT IT TO PROTECT ITS CUSTOMERS.

NHTSA ODI 10984976

CRACKS ON DASHBOARD. MINE HAPPENS TO BE NEAR THE PASSENGER AIRBAG SLOT. THIS IS OCCURRING TO MANY SIMILAR GM VEHICLES. DOING A WEB SEARCH SHOWS THOUSANDS OF PEOPLE HAVING THIS ISSUE. THIS WAS NOTICED A FEW WEEKS AGO. THE VEHICLE WAS PARKED WHEN IT WAS NOTICED. I HAVE CONCERNS ABOUT THE SAFETY OF THIS.

NHTSA ODI 10984287

DASHBOARD HAS CRACKED IN 2 LOCATIONS, ONE LOCATION IS WHERE THE AIRBAG IS IN THE DASH. IF AIRBAG DEPLOYED THE DASHBOARD WILL EXPLODE.

NHTSA ODI 10983924

MY DASHBOARD HAS CRACKED OVER THE STEERING COLUMN. I UNDERSTAND THIS A FLAW IN THE DESIGN AND GM WILL NOT HONOR THE REPAIR OR REPLACE THE DASH. I WOULD LIKE TO ISSUE A FORMAL COMPLAINT IN REGARDS TO THE STRUCTURAL INTEGRITY OF THIS PRODUCT. A FORMAL INVESTIGATION SHOULD BE REQUIRED CONCERNING THIS DEFECT. I HAVE RESEARCHED THIS ONLINE AND JOINED A GROUP OF APPROXIMATELY 6,000 OTHER PEOPLE ON FACEBOOK WHO HAVE SIMILAR PROBLEMS WITH THEIR DASHBOARDS. M. I HAVE ALSO TALKED TO DEALERSHIPS WHICH HAVE INFORMED ME THAT GM WOULD NOT HONOR THEIR DASH AND IF I REPLACED THE DASH THAT IT WOULD HAPPEN AGAIN DUE TO POOR DESIGN. AGAIN, I WOULD LIKE TO REQUEST A FORMAL INVESTIGATION INTO WHY THIS DESIGN IS DEFECTIVE. AS A CONSUMER, WE PAY A TREMENDOUS AMOUNT OF MONEY ON THESE VEHICLES AND EXPECT TO HAVE A QUALITY PRODUCT.

NHTSA ODI 10983436

I PREVIOUSLY OWNED A 2009 CHEVROLET TAHOE. WE BOUGHT IT WITH 45K MILES. ABOUT 60K MILES THE DASH BEGAN TO CRACK ABOVE THE SPEEDOMETER AND NEXT TO THE PASSENGER AIR BAG. I PAID A BODY SHOP TO REPLACE THE DASH AND THEN EVERYTHING WAS FINE. AFTER 130K MILES, THE CRACK ABOVE THE SPEEDOMETER BECAME VISIBLE. WE THEN TRADED IT IN AND NOW OWN A 2013 YUKON XL. I BOUGHT IT USED, UNDER WARRANTY AND IT NOW IT IS OUT OF WARRANTY WITH 55K MILES. OVER THE LAST 10K MILES, I HAVE SEEN MY DASH CRACK ABOVE THE SPEEDOMETER AND NEXT TO THE PASSENGER AIR BAG. THE SAME LOCATION AS THE TAHOE. I HAVE DONE SOME RESEARCH AND IT SEEMS TO BE A VERY COMMON OCCURRENCE IN 07-14 TAHOES/SILVERADO/SIERRA/YUKON/SUBURBANS. I ALSO WORK AT A LARGE GOVERNMENT AGENCY AND HAVE FOUND THIS HAS OCCURRED IN VEHICLES THAT WERE PURCHASED NEW BY MY AGENCY. THIS MANUFACTURE DEFECT IS VERY CONCERNING. IF THE AIRBAGS WERE TO DEPLOY, THE DASH WOULD SHATTER AND CAUSE SERIOUS INJURIES. I CONTACTED GM AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE. I WAS TOLD THERE ARE NO RECALLS AND TO MAKE A COMPLAINT TO YOU. IT WAS EXPLAINED TO ME THAT IF I BOUGHT THE CAR NEW, THEN MAYBE THERE WOULD BE SOMETHING THAT COULD BE DONE. GM STATED THEY DO NOT KNOW WHAT THE PREVIOUS OWNER COULD HAVE DONE TO THE DASH. GM COULD NOT ELABORATE THIS CLAIM. I ASKED IF I PURCHASE A NEW DASH, INSTALLED BY GM AND THE DEFECT OCCURS AGAIN; WOULD THEY THEN REPLACE IT. GM STATED NO IF IT OUT OF WARRANTY. I AM WRITING TO YOU TO SHOW MY CONCERN FOR THIS DEFECT AND THE LACK OF CONCERN BY THE COMPANY DISTRIBUTING THESE PRODUCTS. I FIND IT UNETHICALL TO DISTRIBUTE A PRODUCT WHEN THEY KNOW THERE IS A KNOWN ISSUE. I HAVE ATTACHED PHOTOS OF MY VEHICLE AS IT IS NOW. I ALSO LOCATED A OLD PICTURE FROM OUR OLD VEHICLE. THIS VEHICLE IS GARAGE PARKED AND DRIVEN BY MY WIFE SO THERE IS NO ABUSE DONE. CAN SOMEONE REVIEW THIS AND CONTACT ME TO SEE WHAT CAN BE DONE?

NHTSA ODI 10980850

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

NHTSA ODI 10980240

CRACKED DASH ON PASSENGER SIDE NEAR AIR BAG DEPLOYMENT LOCATION. HAPPENED OVERNIGHT WITH VEHICLE OFF AND IN GARAGE AND IN MODERATE TEMPERATURES.

NHTSA ODI 10979144

CRAKED DASH BOARD. STATIONARY

NHTSA ODI 10971742

CRACK ON THE DASHBOARD, VEHICLE WAS PARK, MOTOR IGNITION WAS OFF IN THE DRIVEWAY.

NHTSA ODI 10970547

CRACKING ON THE INTERIOR DASH BOARD ABOVE AIRBAGS AND STEERING WHEEL. THIS HAS STARTED TO HAPPEN WITH NO SPECIFIC REASON OR ACCIDENT CAUSING IT.

NHTSA ODI 10967323

DASH BOARD IS CRACKED ON DRIVER AND PASSENGER SIDE

NHTSA ODI 10960336

DASH BOARD IS CRACKED AT THE FRONT PASSENGER AIRBAG. THE DASH HAS ALSO SEPARATED IN THE MIDDLE OF THE DASH BEHIND SPEAKER. MAKES A HORRIBLE NOISE WHEN DRIVING OVER ROUGH ROADS.

NHTSA ODI 10955222

DASH CRACKING IN TWO DIFFERENT PLACES. ONE IS UPPER LEFT SIDE OF AIRBAG ON PASSENGERS SIDE THE SECOND ONE IS RIGHT OF THE HUMP ON DRIVERS SIDE.

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