What 180 owners told NHTSA about the 2013 GMC Yukon Denali Xl 1500

I received a safety recall notice for my vehicle and scheduled an appointment for repair, #N212328790. Upon arriving, the dealer advised me there was a very small crack in the dash and if the dash cracked during the removal or installation, GM would NOT reimburse for any damage to the dash. The default was with the manufacturer and if they didn't replace it correctly, I'd be out serious money to replace and maintain the value of the vehicle.

NHTSA ODI 11605190

The contact owns a 2013 GMC Yukon XL. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that should the dashboard get cracked, replacing the dashboard would be at his expense. The contact called another local dealer, Cannon Motors LLC (100 N Thacker Lp., Oxford, MS 38655), who informed the contact about the dashboard possibly being cracked and the associated fees. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 156,000. Parts distribution disconnect.

NHTSA ODI 11594210

The issue is that we have to sign off on liability for the dealer to install the new safety airbag to state that we are accepting a cracked dashboard. This is ridiculous and the manufacturer (GMC) should have to replace the dashbboard along with the air bag.

NHTSA ODI 11555317

Was told by my local dealer that they did not have to complete to recall unless I signed a document holding them blameless if they cracked my dashboard or cracked it worst than it already is. I declined to sign until I could investigate why I absolutely had to sign a document absolving GM of their bad design. I believe it to be unjust and insulting that we are required to choose between the safety of our vehicles vs the possible destruction of the interior due to GM's poor design. I did not get a picture of the document before I left the dealer but was told I could bring it back later if I wanted it fixed but I would have to sign the document.

NHTSA ODI 11472498

The contact owns a 2013 GMC Yukon. The contact stated that while driving approximately 35 MPH, the air bags inadvertently deployed. The contact stated that there were no warning lights illuminated. The contact stated that he was not involved in any crash and did not know what caused the failure. The contact stated that there was no injury. The contact stated that he then rolled the air bags up in order to be able to see as he drove the vehicle to his residence. The contact stated that he contacted the dealer who informed him that the failure was not related to NHTSA Campaign Number: 21V054000 (Air Bags). The contact stated that he had not contacted the manufacturer. The failure mileage was 190,000.

NHTSA ODI 11458680

The contact owns a 2013 GMC Yukon. The contact stated while her son was driving approximately 20 MPH the driver's side curtain, passenger side curtain and ceiling air bags deployed with no accident occurring. The contact stated her son did not see any warning light illuminated. The contact's son safely pulled over to the side of the road and turned the vehicle off. The contact's son attempted to restart the vehicle, however it took several attempts to restart the vehicle. The son suffered injuries to the left side of his face and top of head, but did not seek medical attention. The vehicle had not been taken to local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 108,000.

NHTSA ODI 11457127

The contact’s son owned a 2013 GMC Yukon XL. The contact stated while her son was driving 25 MPH on an icy roadway while slowing down to change lanes he lost control of the vehicle after hitting a patch of ice. There was no warning light illuminated. The vehicle went off the road ran through a residential fence, then collided with a parked vehicle with the rear end, ricocheted off that vehicle, then slid and collided with a tree on the driver’s side door. The contact stated that the air bags failed to deploy. A police report was filed. The contact stated her son was not injured. The vehicle was drivable and driven back to the contact's residence. Later the vehicle was towed to a local dealer where an insurance adjuster declared the vehicle a total loss. The contact stated that she had received a notification for NHTSA Campaign Number: 21V054000 (Air Bags). The manufacturer was not notified of the failure. The failure mileage was 174,000.

NHTSA ODI 11454133

The contact owns a 2013 GMC Yukon. The contact stated that while driving at various speeds, she noticed a vibrating sound coming from the passenger’s side dashboard. She stated that there was a split in the dashboard that was causing the sound. The contact stated there was no warning light illuminated. The contact was concerned that in the event of a crash, the air bag would not deploy. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) and an appointment was scheduled to repair the vehicle. The vehicle was not yet repaired. The approximate failure mileage was 60,000.

NHTSA ODI 11441921

Takata recall. The contact owns a 2013 GMC Yukon. The contact received a recall notice for NHTSA Campaign Number: 21V054000 (Air Bags) however, upon contacting the dealer, he was informed that since his dashboard was cracked, the recall could not be performed free of charge. The contact was provided an estimate for the dashboard repair. The manufacturer was not made aware of the issue. The contact stated that the manufacturer should have covered the cost of the dashboard due to the recall. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11441005

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 GMC YUKON XL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V053000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11414196

DASHBOARD HAD 1 CRACK KNOWN PRIOR TO TAKATA RECALL, WHEN PICKED UP SEVERAL NEW CRACKS NOW EXIST. DEALER DENIED ANY WRONGDOING AND SUGGESTED I PURCHASE A COVER TO REMEDY THE PROBLEM. GMC SHOULD BE ASHAMED OF QUALITY CONTROL FOR DASHBOARD AS WELL AS POOR DESIGN/FAULTY DOOR HANDLES THAT BREAK EASILY BUT ENTIRE PANEL PURCHASE IS THE ONLY REMEDY. NO MORE GENERAL MOTOR VEHICLES FOR ME.

NHTSA ODI 11405378

WHILE DRIVING IN TENNESSEE ON A FAMILY VACATION, WE HEARD A CRACK FROM THE FRONT AREA OF THE CAR AND THE PASSENGER SAW THE DASHBOARD HAD CRACKED. THE CRACK IS IN THE MIDDLE THOUGH I'M CONCERNED IT MAY INTERFERE WITH AIRBAG DEPLOYMENT. IT WAS A SUNNY DAY IN THE SUMMERTIME. THE INTERIOR TEMPERATURE WAS SET TO 76 DEGREES. WE WERE ON A SMOOTH HIGHWAY, GOING ABOUT 50MPH. WE DID NOT HIT ANY ROAD OBSTRUCTIONS OR HOLES. SINCE THE INITIAL CRACK OCCURRENCE, THERE HAVE BEEN SEVERAL LENGTHENING CRACKS, IN BOTH SUMMER AND WINTER, (OHIO) WHERE WE HEARD CRACKING SOUNDS BOTH DRIVING AND AT REST (PARKED BUT IDLING) I DON'T HAVE PICTURES AT THIS TIME, THOUGH I CAN PROVIDE CURRENT JPG'S IF NEEDED.

NHTSA ODI 11397058

MY 2013 GMC YUKON XL HAS BEEN IDENTIFIED TO BE INCLUDED IN THE TAKATA AIRBAG RECALL. MY VEHICLE IS IN PRIORITY GROUP 9 ZONE A. I ONLY LEARNED ABOUT THE RECALL ON 8 FEBRUARY, 2021 FROM A THIRD-PARTY, CARFAX, NOT THE DEALERSHIP, GM OR CALIFORNIA DMV, WHERE MY VEHICLE IS REGISTERED. THIS IS 2.5 MONTHS AFTER GMS PETITION TO CANCEL THE RECALL WAS DENIED. SECONDLY, THE DEALERSHIP IS STATING IT CANNOT FIX MY VEHICLE AT THIS TIME DUE TO THE LACK OF REPLACEMENT PARTS AND IT CANNOT PROVIDE ME A TIMELINE OF WHEN THE PARTS WILL BE AVAILABLE. I HAVE REACHED OUT TO GM AS WELL AND THEY CANNOT PROVIDE ANY INFORMATION AND REFER ME BACK TO THE DEALERSHIP. I AM CONCERNED ABOUT PUTTING MY FAMILY'S SAFETY AT RISK BY CONTINUING TO DRIVE A VEHICLE THAT HAS A SIGNIFICANT SAFETY DEFECT DUE TO THE FACT THAT I CANNOT BE PROVIDED A TIMELY FIX TO THE PROBLEM. FURTHERMORE, I AM CONCERNED WITH THE DELAY IN NOTIFICATION AND THE MANNER OF NOTIFICATION. THE CURRENT SITUATION HAS LEFT ME WITH THE ONLY OPTION OF INCURRING THE ADDITIONAL EXPENSE OF SECURING ALTERNATIVE TRANSPORTATION FOR MY FAMILY WHILE I WAIT FOR AN UNDETERMINED AMOUNT OF TIME TO FIX THIS SIGNIFICANT SAFETY ISSUE.

NHTSA ODI 11395277

DASH IS CRACKED IN SEVERAL PLACES. MAIN CONCERN IS AROUND AIRBAGS. I HAVE USED WINDSHIELD COVER TO PROTECT FROM AN DAMAGE SINCE IT WAS NEW.

NHTSA ODI 11376802

THE DASH BOARD IS CRACKED FROM THE DRIVER SIDE ALL THE WAY TO THE PASSENGER SIDE AIRBAG. UPON DOING RESEARCH, THIS IS A COMMON OCCURRENCE WITH THESE MODELS. I'VE CONTACTED GM CUSTOMER CARE AND ADVISED THEM OF THE ISSUE AS WELL AS MY CONCERN THAT THE CRACKED DASH BOARD MAY PUNCTURE THE AIRBAG AND BECOME INOPERABLE DURING AN ACCIDENT.

NHTSA ODI 11366948

DASH IS CRACKED AT AIRBAG & HAS BEEN SINCE PURCHASED

NHTSA ODI 11342860

DASH IS CRACKED NEXT TO THE AIR BAG. THE BRACKETS UNDERNEATH ARE BROKEN. IN THE EVENT OF A CRASH, IT WOULD NOT PROPERLY DEPLOY.

NHTSA ODI 11319975

DASH HAS CRACKED AT AIRBAG. SAFETY RISK.

NHTSA ODI 11300376

DASH BOARD ON MY GMC TRUCK IS CRACKED IN THREE PLACES. ONE OF THE PLACES IS A CORNER ON THE DASH THAT ENCASES THE AIRBAG. I HAVE RELIGIOUSLY COVERED THE DASH SINCE DAY ONE, BECAUSE I HAD A SIMILAR PROBLEM ON MY 2007 SIERRA. DASH CRACKED IN ONE PLACE. DEALER REPLACED IT FOR FREE.

NHTSA ODI 11298822

THE DASH IS CRACKING OVER AIR BAGS WHICH COULD THROW PIECES AS AIR BAG DEPLOYS OR COULD PUNCTURE AIRBAG AS IT DEPLOYS.

NHTSA ODI 11290635

THE DASH IS CRACKED JUST AS ALL OTHERS FROM THE SAME ERA. IT IS CRACKED IN THE SAME PLACE AS THE OTHERS ALSO. THIS POSES AN ISSUE SHOULD THE PASSENGER AIRBAG GO OFF. FOR THIS REASON MY DAUGHTER IS NOT ALLOWED IN THE FRONT SEAT.

NHTSA ODI 11269475

DEEP CRACKS IN DASHBOARD, INCLUDING PASSENGER AIRBAG AREA, COULD POSE SERIOUS RISK BY AFFECTING THE DEPLOYMENT OF AIRBAG. THIS IS APPARENTLY CAUSED BY THE POOR QUALITY PLASTIC MATERIAL USED TO MANUFACTURE THE DASHBOARD. THIS MATERIAL CANNOT WITHSTAND THE SUMMER/HOT CLIMATE.

NHTSA ODI 11258921

DASHBOARD CRACKED ADJACENT TO PASSENGER AIRBAG AND ALSO ABOVE STEERING COLUMN. ENTIRE DASHBOARD RATTLES QUITE BADLY AND I AM CONCERNED THAT EITHER THE AIRBAG WOULD NOT FUNCTION OR THE DASHBOARD WOULD SHATTER IN A COLLISION.

NHTSA ODI 11246133

DASH IS CRACKING AROUND AIRBAG POTENTIALLY COULD CAUSE PROJECTILES BEING TOSSED IN A ACCIDENT , CRACKING ALL OVER DASH

NHTSA ODI 11229283

I NOTICED A CRACK EMANATING FROM THE CORNER OF THE AIRBAG COMPARTMENT ON THE DASHBOARD ON THE PASSENGER SIDE. I NOTICED IT THE LAST WEEK IN MARCH ONE MORNING. IT WAS NOT PARTICULARLY COLD. THE CRACK IS NOT SPLITTING INTO TWO MORE CRACKS. IF THE AIRBAG DEPLOYS THOSE PIECES AND PERHAPS OTHERS WILL AS WELL. THE CAR IS SIX YEARS OLD AND HAS COMPLETE SERVICE RECORDS AND BUT FOR THE CRACK CONSIDERED IN EXCELLENT CONDITION FOR TRADE VALUE PURPOSES. THIS IS A SAFETY CONCERN THAT SHOULD BE ADDRESSED BY GM AND THE NHTSA.

NHTSA ODI 11196416