What 180 owners told NHTSA about the 2013 GMC Yukon Denali Xl 1500

I NOTICED A CRACK EMANATING FROM THE CORNER OF THE AIRBAG COMPARTMENT ON THE DASHBOARD ON THE PASSENGER SIDE. I NOTICED IT THE LAST WEEK IN MARCH ONE MORNING. IT WAS NOT PARTICULARLY COLD. THE CRACK IS NOT SPLITTING INTO TWO MORE CRACKS. IF THE AIRBAG DEPLOYS THOSE PIECES AND PERHAPS OTHERS WILL AS WELL. THE CAR IS SIX YEARS OLD AND HAS COMPLETE SERVICE RECORDS AND BUT FOR THE CRACK CONSIDERED IN EXCELLENT CONDITION FOR TRADE VALUE PURPOSES. THIS IS A SAFETY CONCERN THAT SHOULD BE ADDRESSED BY GM AND THE NHTSA.

NHTSA ODI 11196416

MY DENALI HAS A BAD CRACK ON THE DASH BOARD AND I HIT A BUMP A PIECE OF THE PLASTIC FLEW AND CUT MY FACE , THE DASH IS GETTING WORSE AND THIS IS BECOMING A LIABILITY. I WILL BE CONTACTING MY ATTORNEY AND THE BBB, ABOUT THIS DANGEROUS ISSUE. I'M GLAD IT WAS ME AND NOT MY CHILDREN THAT GOT INJURED.

NHTSA ODI 11191744

HAVE HAD 2 CRACKS IN MY DASHBOARD, PASSENGER SIDE FROM REAR/LEFT SIDE TOWARD WINDSHIELD FROM AIRBAG AND ANOTHER OVER INSTRUMENT PANEL. THEY HAVE BEEN THERE FOR OVER A YEAR, I DIDN'T REALIZE HOW COMMON THIS PROBLEM WAS OR I WOULD HAVE REPORTED SOONER. CONCERN RELATES TO DASHBOARD PIECES CAUSING INJURY IF AIRBAG DEPLOYED. VEHICLE IS PARKED INSIDE DAY AND NIGHT

NHTSA ODI 11182700

DASHBOARD CRACKED IN 2 PLACES. PASSENGER SIDE ABOVE THE GLOVE COMPARTMENT AND DRIVER'S SIDE ABOVE THE INSTRUMENT PANEL. I NOTICED THE PASSENGER SIDE CRACK ABOUT 2 MONTHS AGO AND THE ONE ABOVE THE INSTRUMENT PANEL TODAY 2-3-19

NHTSA ODI 11173788

A LITTLE OF A MONTH AGO WE NOTICED THERE WAS A CRACK FROM THE CORNER OF THE AIR BAG DOWN THE DASH. THE CAR WAS STATIONARY AND HAS NEVER BEEN IN ANY ACCIDENTS. I CALLED THE DEALERSHIP TO FIND OUT IF MY SERVICE CONTRACT WAS GOING TO COVER THIS SINCE I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A YEAR. THE INFORMED ME IT WOULD NOT BE COVERED. THIS IS A HUGE SAFETY CONCERN FOR ME AND MY HUSBAND AS WE HAVE TWO SMALL KIDS AND ALWAYS HAVE KIDS IN THE CAR. SO I TRIED TO OPEN A CASE WITH GM CUSTOMER CARE HOPING THEY WERE GOING TO DO SOMETHING AS THIS WAS A GM CERTIFIED VEHICLE AND THAT WARRANTY JUST EXPIRED 2 MONTHS AGO. THEY DON'T CARE ABOUT ANY OF IT. THEY GO BACK TO THE ORIGINAL WARRANTY AND TOLD ME IT WAS NOT A SAFETY ISSUE BECAUSE IT DOESN'T HAVE A RECALL ISSUED ON IT AND THEY AREN'T GOING TO DO ANYTHING FOR ME. THEY ADVISED ME TO TALK TO THE DEALERSHIP CUSTOMER EXPERIENCE MANAGER AND SEE IF THERE IS ANYTHING THEY COULD DO. I HAVE ALWAYS BOUGHT GM PRODUCTS BUT THIS HAS CHANGED MY MINE. PEOPLES LIVES COULD BE AT STAKE HERE WITH DASHBOARDS CRACKING ALL AROUND THESE AIRBAGS THAT SO MANY PEOPLE ARE HAVING PROBLEMS WITH. I ADVISED THERE ARE COMPLAINTS ALL OVER THE INTERNET AND THEY ALL ACT SURPRISED!! I DRIVE A BIG SUV FOR MORE PROTECTION AND RELIABILITY FOR MY CHILDREN AND NOW I HAVE A VEHICLE THAT IS ONLY 5 YEARS OLD WITH ONLY 69K MILES ON IT THAT WAS WORTH A TON OF MONEY THAT NOW IS A HUGE SAFETY RISK FOR ME WHEN I DRIVE WITH MY KIDS AND OTHER KIDS. BUCK UP GM THIS IS A HUGE SAFETY PROBLEM...BEFORE SOMEONE GETS KILLED!

NHTSA ODI 11173546

DASH ISSUES HAVE PLAGUED THE 2007-2014 GMC TRUCKS. MINE IS INCLUDED IN THIS. THERE IS CRACKING ALL AROUND THE AREA WHERE THE PASSENGER AIRBAG IS. I'M WORRIED THAT IN A DEPLOYMENT, PIECES OF DASH WOULD BE PROJECTED AT PASSENGERS. THE DASH MATERIAL IS CLEARLY VERY BRITTLE AND FLIMSY.

NHTSA ODI 11162389

WIPERS WILL ONLY WORK ON HIGH, LOW OR DELAYED WIPERS WILL NOT WORK IN ANY CONFIGURATION. ALSO TAB FOR WATER AND WIPERS DOES NOT WORK. VEHICLE WAS IN A SNOW STORM AND COULD NOT USE THEM CONSISTENTLY. WE HAD TO KEEP TAKING HANDS OF THE WHEEL TO CYCLE FROM OFF AND ONLY HIGH SPEED.

NHTSA ODI 11157149

TL* THE CONTACT OWNS A 2013 GMC YUKON DENALI. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED THAT THE DASHBOARD WAS CRACKED NEAR THE FRONT PASSENGER SIDE AIR BAG. SILVER STAR BUICK GMC (3601 AUTO MALL DRIVE, THOUSAND OAKS, CALIFORNIA 91362, (805) 222-4789) WAS MADE AWARE OF THE FAILURE AND PERFORMED AN ASSESSMENT OF THE DASHBOARD DAMAGES IN THE FORM OF PICTURES AND DOCUMENTED THE CONTACT'S CASE FILE. THE DEALER THEN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS OUT OF WARRANTY COVERAGE AND THAT THERE WAS NO RECALL. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4694265955. THE FAILURE MILEAGE WAS APPROXIMATELY 75,500. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11149750

I HAVE A MESSAGE ON MY DASH STATING TO SERVICE AIRBAG I'M AFRAID FOR MY SAFETY OR THE SAFETY OF MY PASSENGER DUE TO THIS MESSAGE INVOLVING THE AIRBAG

NHTSA ODI 11133317

I OWN A 2013 YUKON XL WITH JUST OVER 88000 MILES ON IT, VEHICLE IS IN VERY GOOD CONDITION, IT HAD BEEN SITTING IN THE GARAGE A COUPLE OF DAYS, I OPENED THE PASSENGER DOOR TO RETRIEVE AN ITEM AND HEARD A LITTLE CRACK SOUND, THE DASH HAD CRACKED ON TOP FROM THE PASSENGER AIR BAG TOWARD THE DEFROSTER, CONTACTED GMC AND WAS INFORMED THAT THIS IS THE FIRST TIME THEY HAD HEARD OF THIS PROBLEM AND VEHICLE IS OUT OF WARRANTY AND THIS WOULD BE AN OUT OF POCKET EXPENSE. UPON FURTHER INVESTIGATION AS I WAS TALKING TO UPHOLSTREY SHOPS AND CAR RESTORATION PEOPLE TRYING TO FIND SOMEONE TO REPAIR CRACK BEFORE IT GETS WORSE, THEY TOLD ME IT'S A COMMON PROBLEM AND MORE THAN LIKELY THIS IS JUST THE BEGINNING. I LIVE IN ND WHERE WE HAVE EXTREME TEMPERATURE SWINGS SO I'M A BIT CONCERNED. LASTLY, WITH THE CURRENT CRACK BEING WHERE IT IS, SHOULD THE AIRBAG EVER DEPLOY AM I GOING TO HAVE DASH PIECES FLYING THROUGHOUT THE VEHICLE?

NHTSA ODI 11119836

THE DASH IS CRACKING AROUND THE AIR BAG AND IN FRONT OF THE DRIVER INSTRUMENTATION AREA. HAS LESS THAN 50,000 MILES ON THE VEHICLE. TRIED TO GET GM TO REPAIR BUT THEY REFUSED.

NHTSA ODI 11119566

TAKATA RECALL. I TOOK VEHICLE INTO GMC SERVICE CENTER AFTER AIRBAG SERVICE LIGHT CAME ON. TECHNICIANS DIAGNOSED THAT THE PASSENGER AIRBAG MODULE REQUIRED REPLACEMENT. IT HAS NEVER DEPLOYED AND PRESENTS A POTENTIAL HIGHWAY SAFETY ISSUE.

NHTSA ODI 11119706

CRACK IN DASHBOARD AT CORNER OF AIRBAG PASSENGER SIDE.

NHTSA ODI 11119503

THERE IS A CRACK IN MY DASHBOARD THAT COULD SERIOUS INJURY OR DEATH IF THE AIRBAGS DEPLOY.

NHTSA ODI 11113880

THE DASHBOARD HAS CRACKED BY THE AIRBAG AND BY THE INSTRUMENT PANEL IN THREE DIFFERENT LOCATIONS!! UGH!! GET A DENALI THEY SAID!! LUXURY THEY SAID!!

NHTSA ODI 11098017

I HAVE BEEN HAVING ISSUES WITH THE ELECTRICAL COMPONENTS OF THE STABILITRAK AND ABS SYSTEMS. I HAVE ALSO BEEN HAVING PROBLEMS WITH THE ELECTRICAL SYSTEM THAT RUNS THE INSTRUMENTATION FOR THE AIR,HEAT AND BLOWER. THE MAIN PROBLEM IS THAT THERE IS A CRACK ON THE DASH IN THE LEFT HAND CORNER OF THE PASSENGER AIR BAG. THIS HAS BEEN WELL DOCUMENTED BY THOUSANDS ON THE INTERNET. I CALLED GM AND THEY SAID THERE ARE NO RECALLS BUT THEY ISSUED A CASE #. THIS CASE # APPLIES TO ALL THREE PROBLEMS FOR MY VEHICLE.

NHTSA ODI 11097750

TL* THE CONTACT OWNS A 2013 GMC YUKON XL. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE FRONT DRIVER'S SIDE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED AND TOOK THE VEHICLE TO COUNTRYSIDE CHEVROLET BUICK GMC (N8167 KELLOM RD, BEAVER DAM, WI 53916, 920-354-6097) WHERE THE TECHNICIAN TOOK PICTURES OF THE FAILURE AND STATED THAT THE DASHBOARD NEEDED TO BE REPLACED AT THE OWNER'S EXPENSE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,000.

NHTSA ODI 11090418

"TAKATA RECALL. DASH IS CRACKED AND CONTINUES TO CRACK ON THE PASSENGER SIDE NEXT TO THE PASSENGER AIRBAG. I'M WORRIED THAT THE DASH COULD SPLINTER IN A VEHICLE CRASH IF THE PASSENGER AIRBAG DEPLOYS.

NHTSA ODI 11090507

AROUND 50K THE SIDE DETECTION WARNING SYSTEM AND PARK ASSIST QUIT WORKING. UPON TAKING IT IN FOR REPAIRS WE FIND THAT THIS IS A MAJOR PROBLEM FOR THIS VEHICLE, AND REPLACEMENT PARTS ARE AT A SHORTAGE..DUE TO HIGH VOLUME OF REPAIRS. WE CALLED GM CUSTOMER CARE AND THEY STATE THERE IS NO RECALL AND OUR REPAIR WILL BE OVER $1000 TO FIX THIS PROBLEM. WE FEEL THIS IS UNFAIR PRACTICE SINCE THEY ARE AWARE THEY HAVE THIS PROBLEM.

NHTSA ODI 11090248

DEFECT CAUSED DASH TO CRACK AT THE PASSANGER AIRBAG, I AM CONCERNED ABOUT MY CHILDREN BEING INJURED FROM THE CRACKED DASH AS WELL AS THE SHARDS FLYING AND INJURING MY CHILD IF I WERE TO BE IN AN ACCIDENT.

NHTSA ODI 11081954

CRACKED DASH OVER INSTRUMENT CLUSTER AND PASSENGER AIR BAG

NHTSA ODI 11078682

THE DASHBOARD IN MY 2013 GMC YUKON DENALI IS HAS BEGIN TO CRACK FROM THE WINDSHIELD TO JUST IN FRONT OF THE STEERING WHEEL. IT IS STARTING TO SPREAD TWO WAYS. THIS COULD BE A POTENTIAL SAFETY HAZARD IF THE AIR BAGS DOESN'T DEPLOY PROPERLY BECAUSE OF THE BROKEN STRUCTURE OF THE DASHBOARD. IS THERE A VOLUNTARY GM RECALL OR A NHTSA RECALL FOR THIS PROBLEM? THE VEHICLE IS WELL MAINTAINED AND THE CRACK SPREADS AS THE VEHICLE IS BEING DRIVEN.

NHTSA ODI 11064445

THE YUKON THAT WE OWN HAS A CRACK THAT CONNECTS TO THE PASSENGER AIRBAG. WE BOUGHT A FULL WARRANTY (WAS A PRE-OWNED CAR) THAT WAS SUPPOSED TO COVER ALL, BUT WHEN WE TOOK IT TO THE GMC DEALER, THEY SAID IT'S NOT COVERED! I CALLED GMC DIRECTLY TELLING THEM I FEEL IT'S A SAFETY CONCERN SINCE IT'S CONNECTED TO THE AIRBAG AND THEY RESPONDED SAYING THAT ITS NOT A CONCERN AND THEY WOULD NOT REPLACE IT. IF THERE IS AN ACCIDENT AND MY PASSENGER AIRBAG IS DEPLOYED, I FEAR THAT PART OF THE DASH WILL COME FLYING OFF AS WELL. AFTER RESEARCHING, I SEE THIS IS A VERY COMMON PROBLEM WITH THE GMC DASH. YET, GMC WON'T DO ANYTHING ABOUT IT. VEHICLE WAS IN MOTION, GOING STRAIGHT ON THE HIGHWAY WHEN IT JUST CRACKED RIGHT IN FRONT OF US.

NHTSA ODI 11063184

DASHBOARD IS CRACKING AROUND THE AIRBAG ON ITS OWN. FEEL THIS MAY BE A SAFETY HAZARD.

NHTSA ODI 11062479

DASHBOARD HAS 2 CRACKS, ONE LOCATED ABOVE INSTRUMENT PANEL/STEERING WHEEL AS LONG AS 6 INCHES. THE OTHER CRACK IS LOCATED ON LEFT HAND SIDE ABOVE PASSENGER AIR BAG. THIS HAPPENED ON MY COMMUTE HOME.

NHTSA ODI 11057990