What 180 owners told NHTSA about the 2013 GMC Yukon Denali Xl 1500

THE DASH ON MY 2013 YUKON HAS STARTED TO CRACK. IT SITS IN A HOUSE GARAGE, EXCEPT WHEN I AM AT WORK.

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MY YUKON DENALI WAS BACKED INTO WHILE PARKED AT MY WORK PARKING LOT AND WHEN I GOT INTO THE VEHICLE TO DRIVE TO THE REPAIR SHOP I NOTICED THAT THE DASHBOARD WAS CRACKED IN THE UPPER LEFT SIDE OF THE PASSENGER AIRBAG. I INFORMED THE INSURANCE ADJUSTER ABOUT THE CRACK AND THEY INFORMED ME THAT THEY COULD DO NOTHING ABOUT IT. HE INSTRUCTED THAT I TAKE THE VEHICLE TO GMC AND HAVE THEM FILE A CLAIM. I THEN WENT TO THE DEALERSHIP AND THEY INFORMED ME THAT GM WOULD PROBABLY DENY MY CLAIM, WHICH THEY DID. SO NOW IM STUCK WITH A CRACKED DASHBOARD IN MY OTHERWISE PERFECT VEHICLE. I DO NOT KNOW WHAT TO DO NOW.

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WAS DRIVING DOWN THE ROAD GOING ABOUT 45 MPH AND VEHICLE FELT LIKE IT LOST POWER THEN IT COMPLETELY SHUT OFF. HAD ONLY GONE ABOUT 3 MILES WHEN IT HAPPENED. WAS ABLE TO GET TO THE SHOULDER AND RESTART VEHICLE TO DRIVE BACK HOME. THERE WERE NO WARNING LIGHTS OR ANYTHING. IT DID SEEM LIKE THE ENGINE WAS REVVING ITSELF FOR A FEW SECONDS WHEN I RESTARTED IT. THEN IT SEEMED NORMAL AND I WAS ABLE TO DRIVE THE APPROXIMATE 3 MILES BACK WITHOUT ANY ISSUES.

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DASH HAS CRACKED AT AIRBAG. SAFETY RISK.

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DASH BOARD ON MY GMC TRUCK IS CRACKED IN THREE PLACES. ONE OF THE PLACES IS A CORNER ON THE DASH THAT ENCASES THE AIRBAG. I HAVE RELIGIOUSLY COVERED THE DASH SINCE DAY ONE, BECAUSE I HAD A SIMILAR PROBLEM ON MY 2007 SIERRA. DASH CRACKED IN ONE PLACE. DEALER REPLACED IT FOR FREE.

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THE DASH IS CRACKING OVER AIR BAGS WHICH COULD THROW PIECES AS AIR BAG DEPLOYS OR COULD PUNCTURE AIRBAG AS IT DEPLOYS.

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CRACKS STARTED APPEARING FOR NO REASON. VEHICLE ONLY HAS 24,200 MILES AND HAS BEEN KEPT IN GARAGE.

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DASHBOARD CRACK ABOVE STEERING COLUMN AND AIRBAG

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THE DASH NEAR THE AIR BAG ON THE PASSENGER SIDE ALL OF A SUDDEN CRACKED. CURRENT MILEAGE IS 38,692.

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DASHBOARD IS CRACK AND CRACK IS EXPANDING.... CHEAP MATERIAL VERY DISAPPOINTED

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THE DASH IS CRACKED JUST AS ALL OTHERS FROM THE SAME ERA. IT IS CRACKED IN THE SAME PLACE AS THE OTHERS ALSO. THIS POSES AN ISSUE SHOULD THE PASSENGER AIRBAG GO OFF. FOR THIS REASON MY DAUGHTER IS NOT ALLOWED IN THE FRONT SEAT.

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DEEP CRACKS IN DASHBOARD, INCLUDING PASSENGER AIRBAG AREA, COULD POSE SERIOUS RISK BY AFFECTING THE DEPLOYMENT OF AIRBAG. THIS IS APPARENTLY CAUSED BY THE POOR QUALITY PLASTIC MATERIAL USED TO MANUFACTURE THE DASHBOARD. THIS MATERIAL CANNOT WITHSTAND THE SUMMER/HOT CLIMATE.

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CRACKED DASHBOARD

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MY DASH IS BROKEN IN MANY PLACES AND KEEPS GETTING WORSE AND WORSE. IT IS BROKEN AROUND THE AIRBAG MY FEAR IS IF THE AIRBAG ACTIVATES IT WILL BREAK OFF PART OF THE DASH THROWING IT INTO THE PASSENGERS FACE. WITH THE AMOUNT OF FORCE A AIRBAG HAD THIS COULD REALLY BE DANGEROUS.

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TL* THE CONTACT OWNS A 2013 GMC YUKON. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND THE INDICATOR ILLUMINATED AGAIN, BUT THERE WAS NO FLUID LEAKING FROM THE VEHICLE. THE CONTACT WAS AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE FLUID WAS LEAKING INTO THE VACUUM CANISTER FOR THE POWER BRAKE. THE CONTACT ALSO MENTIONED THAT THE FAILURE COULD NOT BE DETECTED UNLESS THE VEHICLE WAS DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE CONTACT REPAIRED THE VEHICLE HIMSELF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.

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DASHBOARD CRACKING AND POTENTIALLY EXPANDING ABOVE GAGE CLUSTER WHICH WOULD CAUSE SHARP PLASTIC TO BREAK FREE UPON AIRBAG DEPLOYMENT AND CAUSE SEVERE INJURY. CAUSE OF CRACKING UNKNOWN, ~50,000 MILES ON VEHICLE NORMAL NON-EXTREME USE

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DASHBOARD CRACKED ADJACENT TO PASSENGER AIRBAG AND ALSO ABOVE STEERING COLUMN. ENTIRE DASHBOARD RATTLES QUITE BADLY AND I AM CONCERNED THAT EITHER THE AIRBAG WOULD NOT FUNCTION OR THE DASHBOARD WOULD SHATTER IN A COLLISION.

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OUT OF THE BLUE THE DASHBOARD ON THE DRIVERS SIDE CRACKED. IT HAS SINCE CRACKED ACROSS THE ENTIRE DASHBOARD. THERE WAS NO DAMAGE OR EVENT THAT CAUSED THIS. IT HAPPENED OUT OF THE BLUE. I DON'T KNOW IF IT CRACKED WHEN THE VEHICLE WAS IN MOTION OR NOT.

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IN THE LAST 12 MONTHS THE DASH HAS CRACKED IN MULTIPLE PLACES AND THE PAINT ON THE HOOD AND ROOF HAS CRACKED AND FADED. I HAVE ALREADY HAD THE HOOD REPAINTED BUT THE ROOF IS MORE EXTENSIVE AND SHOULD NOT HAVE TO BE REPAINTED AFTER ONLY 6 YEARS. THE DASH IS CRACKED NEAR THE AIRBAG SO IF I'M IN AN ACCIDENT THE DASH WILL SPLINTER INTO THE FACES OF THE PASSENGERS.

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DASH IS CRACKED AROUND AIRBAG AND COLUMN , IN ACCIDENT DASH DEBRIS COULD CAUSE BODILY DAMAGE AS A PROJECTILE.

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DASH IS CRACKING AROUND AIRBAG POTENTIALLY COULD CAUSE PROJECTILES BEING TOSSED IN A ACCIDENT , CRACKING ALL OVER DASH

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I HAVE 2 CRACKS IN MY DASH NEAR BOTH AIRBAGS.

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DRIVER SIDE EXHAUST MANIFOLD BOLTS HAVE BROKEN OFF AT HEAD.

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LIVE IN ARIZONA. WAS DRIVING IN AUGUST 2018 IN AFTERNOON VEHICLE FAILED TO ACCELERATE IN INTERSECTION. ALMOST GOT TBONED. TOOK TO GMC DEALERSHIP. WE WERE SO SCARED AS WE HAD OUR SON IN THE CAR. DEALERSHIP KEPT FOR A WEEK KEPT TELLING US THERE WAS NOTHING WRONG I WOULD NOT ACCEPT THIS FOR AN ANSWER I TOLD MY HUSBAND TO TELL THEM THAT WE WERE NOT GOING TO PICK UP THE CAR COULD THEY PLEASE HAVE A MANAGER LOOK AT IT AT THAT POINT WE ALSO ASK THEM TO REPLACE ANY FLUIDS AND DO WHATEVER THEY COULD TO MAKE THE VEHICLE AS SAFE AS POSSIBLE AS THIS IS OUR MAIN VEHICLE AT THAT POINT WE WERE GIVEN A BULLETIN THAT WAS PUT OUT IN 2015 STATING THAT THIS PARTICULAR CAR HAD THIS ISSUE AT TEMPERATURES ABOVE 110 DEGREES FAHRENHEIT AND WHEN A DEALERSHIP WHY GMC DID NOT RECALL THEY INFORMED US THAT IT WAS DUE TO THE FACT THAT IT ONLY AFFECTED A FEW STATE THAT ACTUALLY GET THAT HOT I WAS FURIOUS WITH THIS ANSWER I DID CONTACT A LAWYER BUT UNFORTUNATELY IT DID NOT FIT INTO THE LEMON LAW AND SO NOTHING GOT DONE I DID NOT KNOW ABOUT THIS REPORTING METHOD UNTIL JUST NOW I AM IN FEAR AGAIN AS TEMPERATURES ARE CURRENTLY HEATING UP IN ARIZONA AND HAVE MADE A COMPLAINT TO GMC WHICH WAS VERY HARD TO DO THEY KEPT TELLING ME TO TAKE IT BACK TO DEALERSHIP WHAT DEALERSHIP HAS ALREADY TOLD ME THEY CANNOT FIX IT THAT IS WHY THEY GAVE ME THE BULLETIN THERE IS NOTHING THEY CAN DO DMC IT'S SUPPOSED TO CALL DEALERSHIP ON MONDAY AND CALL ME BACK AT THIS POINT I REALLY FEEL LIKE A RECALL ON THIS VEHICLE IS THE SAFEST OPTION FOR EVERYONE THAT MAY OWN OR COME INTO CONTACT WITH THIS VEHICLE ON THE ROAD I HAVE A COPY OF THE BULLETIN IN MY EMAIL GMC HAS STATED THROUGH INTERNET CHAT AND PHONE CALL THAT THEY CANNOT LOCATE THIS BULLETIN I DO HAVE A COPY AND WOULD PROVIDE IT IF REQUESTED

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"DASHBOARD CRACK" IN 2016 I PURCHASED MY GMC YUKON DENALI XL FOR ABOUT $46,000.00 AT INGERSOLL AUTO OF DANBURY, CONNECTICUT. AT THE TIME OF PURCHASED MY YUKON WAS NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY, BUT I DID PURCHASED THE EXTENDED WARRANTY. ON APRIL 25, 2019 I NOTICED A CRACK ON MY DASHBOARD JUST TOP OF MY INSTRUMENT PANEL. THAT SAME DAY I REACHED OUT TO GM AND FILED A REPORT. THEY TOLD ME THAT THERE WAS NOTHING THEY CAN DO AND THIS WAS NOT A RECALL OR A DEFECT THAT GM WOULD COVER BUT INSIST ME TO CONTACT A DEALER TO SEE ABOUT REPAIRS. ON OR ABOUT 11:30AM ON 4/25/19 I CONTACTED THE SERVICE DEPARTMENT AT INGERSOLL AUTO OF PAWLING NY. THE SERVICE ADVISER I SPOKE TO TOLD ME HER NEVER HEAR ABOUT THIS PROBLEM AND SAID THAT THE REPAIR WOULD NOT BE COVERED UNDER MY EXTENDED WARRANTY. THE VALUE OF MY VEHICLE HAS BEEN DIMINISHED AS A RESULT OF THE DASHBOARD DEFECT. I WOULD NOT HAVE PURCHASED THE VEHICLE OR WOULD NOT HAVE PAID AS MUCH FOR IT HAD I KNOWN OF THE DEFECTIVE DASHBOARD'S PROPENSITY TO CRACK AND/OR THAT THE DEFECT CAN INTERFERE WITH THE PLANNED DEPLOYMENT OF THE DRIVER'S-SIDE AND PASSENGER'S-SIDE AIRBAGS.

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