What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

I DRIVE A 2013 FORD FUSION, WHICH I PURCHASED NEW FROM AN AUTHORIZED FORD DEALERSHIP. BY 3772 MILES, THE CAR BEGAN TO DOWNSHIFT VIOLENTLY, UPSHIFT AROUND 6 OR 7 THOUSAND RPMS, NOT SHIFT AT ALL, THE HEATED SEAT WOULD COME ON BY THEMSELVES WITH NO INDICATOR LIGHTS, THE TRANSMISSION GEAR INDICATOR LIGHT STAYS ON WHEN THE CAR IS OFF AND NO KEY INSIDE, THE RADIO TURNS ON AND OFF AT WILL WHEN THE CAR IS PARKED AND LOCKED UP, A SEVERE ODOR OF MILDEW COMES FROM THE A/C WHEN FIRST COMES ON, THE TRIM MOLDING KEEPS COMING OFF, THE CAR HAS LOST A SIGNIFICANT AMOUNT OF POWER, THE LED LIGHTS IN THE TAIL LIGHTS STAY ON ALL NIGHT EVEN AFTER THE CAR IS TURNED OFF, AND ETC. THESE PROBLEMS ARE INCONSISTENT IN NATURE WITH NO IDENTIFIABLE CONDITIONS CAUSING THE SERIES OF NON-CONFORMITIES. FORD MOTOR COMPANY HASN'T BEEN ABLE TO FIX THE CAR AFTER NUMEROUS ATTEMPTS. I AM CURRENTLY IN ARBITRATION. *TR

NHTSA ODI 10555073

IN THE PAST THREE MONTHS SINCE PURCHASING A 2013 FORD FUSION WITH 235/40 19 CONTINENTAL TIRES (CONTIPROCONTACT) I HAVE HAD 3 SIDEWALL BLOWOUTS WHILE TRAVELING AT LESS THAT 20 MPH ON PAVED ROADWAYS. THIS TIRE CHOICE FOR THIS CAR MIGHT NOT BE SUITABLE SINCE IT HAS A RELATIVELY SMALL (40) ASPECT RATIO. *TR

NHTSA ODI 10553355

VEHICLE DRIVER WAS DRIVING ON A PUBLIC ROAD APPROXIMATELY 35 MILES PER HOUR WHEN A THUD WAS HEARD AND THE RIGHT FRONT OF THE VEHICLE WENT DOWN SIMILAR TO HAVING A FLAT TIRE. THE DRIVER STOPPED THE VEHICLE AS THE STEERING AND BRAKING WAS ADVERSELY AFFECTED. AFTER GETTING OUT OF THE VEHICLE AND SEEING WHAT HAPPENED THE DRIVER SAW THAT THE RIGHT FRONT WHEEL WAS OUT OF ITS NORMAL CONFIGURATION WITH THE WHEEL AT APPROXIMATELY A 45 DEGREE ANGLE WITH THE TOP OF THE WHEEL POINTING INWARD TOWARD THE ENGINE AND THE BOTTOM OF THE WHEEL POINT OUTWARD TOWARD THE RIGHT. AFTER A TOW VEHICLE WAS CALLED AND PICKING UP THE VEHICLE, IT WAS DISCOVERED THAT THE RIGHT FRONT ALUMINUM LOWER CONTROL ARM BROKE STRAIGHT ACROSS WHERE THE LOWER BALL JOINT WAS PRESSED INTO THE CONTROL ARM. THIS CAUSED RELEASE OF THE LOWER AXIS CONNECTION OF THE WHEEL SPINDLE AND BROKE THE RIGHT FRONT DRIVESHAFT , TIE ROD, AND BENT THE STRUT. THIS IS A CATASTROPHIC FAILURE OF THE LOWER CONTROL ARM WITH POTENTIAL TO CAUSE SERIOUS INJURY TO THE DRIVER AND ANY OTHER VEHICLES OR PEDESTRIANS. FORD IS TRYING TO DISCLAIM AND PLAY DOWN THIS FAILURE SAYING THAT IS NOT THE FAULT OF THEIR DEFECTIVE LOWER CONTROL ARM. I FEEL ALL VEHICLES OF THIS KIND HAVE THE POTENTIAL TO FAIL IN THE SAME WAY AND SHOULD BE IMMEDIATELY INSPECTED FOR SIGNS OF CRACKING ON THE LOWER CONTROL ARM. *TR

NHTSA ODI 10552838

I WAS DRIVING THE CAR AND IT STOPPED RUNNING. MY HUSBAND AND I WERE RETURNING FROM AN APPOINTMENT AT THE HEART DOCTOR AND HE HAD TO PUSH THE CAR OFF TO THE SIDE OF THE ROAD. IT WAS TOWED TO THE DEALER WHERE THEY KEPT IT FOR TWO DAYS. THREE DAYS AFTER I GOT IT BACK IT DID THE SAME THING WHEN I WAS BY MYSELF. TOOK BACK TO THE DEALER WHERE THEY KEPT IT FOR FOUR DAYS AND SAID IT WAS FIXED. I HAD IT BACK FOR ANOTHER TWO DAYS AND IT HAPPENED AGAIN. THE DEALER HAS IT NOW AND I HAVE NO FAITH THAT IT WILL BE FIXED RIGHT. THIS IS A VERY DANGEROUS SITUATION AND I DO NOT FEEL SAFE AT ALL DRIVING MY NEW CAR. *TR

NHTSA ODI 10551168

I WAS DRIVING ON THE HIGHWAY AND IT STARTED TO RAIN HEAVILY. THE WIPERS AT HIGH SPEED WERE NOT CLEARING THE RAIN EFFECTIVELY AND IT WAS HARD TO SEE ANYTHING ON THE ROAD. I ALMOST HAD AN ACCIDENT WITH A CAR MERGING FROM A RAMP ON THE HIGHWAY AND I COULDN'T TELL THAT THERE WAS ONE CAR COMING IN SINCE I COULDN'T SEE A THING. I HAVE HAD A 1999 CENTURY BUICK BEFORE THIS AND NEVER HAD SUCH A PROBLEM. AND IT HAS SEEN WAY HEAVIER RAINS THAN THIS ONE. I WENT TO THE DEALER AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE WIPERS. THIS CAR HAS A VERY INEFFECTIVE WIPER SYSTEM THAT DOES NOT CLEAR THE RAIN AND INFACT IS HAZARDOUS IN POURING RAIN. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED UNEXPECTEDLY. THE FAILURE WAS SPORADICALLY RECURRING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 9,700. THE CURRENT MILEAGE WAS 12,999.

NHTSA ODI 10549348

I WAS DRIVING MY 2013 1.6 LITER FORD FUSION ON 10/23/2013 AND THE ENGINE OVERHEATED. MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. I LOOKED UP MY VIN NUMBER ON FORD BECAUSE AFTER THIS ALL HAPPENED I HEARD ABOUT FUSIONS BEING RECALLED FOR THIS SAME PROBLEM. ACCORDING TO FORD MY VIN NUMBER MY WAS NOT UNDER THE RECALLED FORD FUSIONS THAT HAD THE OVERHEATING PROBLEM. THE DEALERSHIP SAID THAT THE COOLANT HAD LEAKED INTO THE ENGINE AND HAD CAUSED IT TO OVERHEAT. THIS SOUNDS EXACTLY LIKE THE RECALL TO ME. I HAD NO IDEA ABOUT THE RECALL UNTIL AFTER THIS HAPPEN TO ME SO I DIDN'T GET OUT OF MY CAR. MY CAR COULD OF HAD AN ENGINE FIRE LIKE SOME OF THE RECALLED ONES HAVE HAD. I AM VERY UPSET WITH FORD. I BELIEVE THAT THEY STILL HAVE A PROBLEM AND MORE FUSIONS NEED TO BE RECALLED. IT IS SAD THAT FORD IS SELLING THESE CARS TO PEOPLE AND THEY COULD STILL BE UNSAFE. *TR

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I WAS DRIVING TO AN APPOINTMENT, AND RAN LATE BECAUSE OF THE FAILURE. I STOPPED AT A STOPLIGHT, AND TRIED TO TAKE OFF, BUT THEN THE CAR WENT INTO "LIMP HOME" MODE. I HOBBLED THE CAR ACROSS THE INTERSECTION, AND THEN BEGAN TO USE MY OBD II CODE READER THAT I PURCHASED FOR A DIFFERENT VEHICLE, AND READ THE CODE. IT WAS P2011, AND CLEARED IT THE CAR RAN FINE FOR A WHILE, BUT THE PROBLEM WAS STILL THERE. I WENT TO THE FORD DEALERSHIP THE NEXT DAY, PURCHASED THE NEW "UPDATED" THROTTLE BODY. I GOT IT OVER TO MY UNCLE'S SHOP, WERE I REPLACED THE OLD THROTTLE BODY WITH THE NEW ONE. I HAVE BEEN DRIVING WITH THE NEW THROTTLE BODY, AND HAVE NOT HAD ANY PROBLEMS SINCE. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

NHTSA ODI 10547498

ON AUGUST 02, 2013, MY 2010 FORD FUSION 3.0 WHILE DRIVING ON DC METRO AREA 495 HIGHWAY I NOTICED THAT EVEN I HAVE PRESSING THE GAS PEDAL THE VEHICLE STARTED TO STALLED ALMOST HAVING A MAYOR ACCIDENT. I TURNED OFF TRYING TO FIGURE OUT WHAT HAPPENS AND DECIDED TO TURNED ON AGAIN AND WORKING LIKE NOTHING HAPPENS FOR AT LEASE TWO WEEKS WHEN HAPPENS AGAIN. I CHECK WITH THE FORD TO SEE IF THERE ARE HAVING A RECALLS ON THAT AND I WAS TOLD THAT THEY ARE NOT RECEIVE TO MANY COMPLAINS ON THAT TO CREATE A MAYOR RECALLS ON THAT BUT LOOKIN ONLINE I SAW ALOT OF COMPLAINS. THAT MAKE ME BELIEVE THAT FORD MOTORS COMPANY KNOWS ABOUT THE PROBLEMS AND BECAUSE OF THE COST OF REPAIR AND PARTS AND THE AMOUNTS OF VEHICLE INVOLVE ON THE PROBLEMS THEY DO NOT WANTED TO FIXED. *TR

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WHEN I WAS DRIVING MY CAR, I CAME TO A RED LIGHT AND A YELLOW WARNING MESSAGE POPPED UP ON THE SCREEN, "POWER STEERING ASSIST FAULT." IT'S A BRAND NEW CAR WITH 2,800 MILES, SERIOUSLY? IT ALSO HAPPENED AGAIN TWO WEEKS LATER WHEN I WAS DRIVING. I HADN'T NOTICED ANY STEERING PROBLEMS WITH MY CAR. I TOOK MY CAR TO THE FORD DEALER RIGHT AWAY WHERE I GOT IT FROM. AS ALWAYS THEY SAID I WOULD NEED TO BRING MY CAR IN FOR THE DAY, AND THAT "THEY WOULD LOOK INTO IT." WHEN THE SERVICE WORKER LOOKED UP THE PROBLEM I WAS EXPERIENCING ON THEIR PROGRAM, NOTHING WAS REPORTED LIKE MINE SO THEY COULDN'T REALLY DO MUCH. I HAD TO RESEARCH THE PROBLEM MYSELF ONLINE BECAUSE THEY ALWAYS TEND TO THINK YOU'RE MAKING THESE PROBLEMS UP. THAT'S WHEN I STUMBLED UPON A COUPLE DIFFERENT FORUMS OF PEOPLE WHO HAVE HAD THE EXACT SAME PROBLEM. ONE PERSON DID SAY THEY'RE WHOLE POWER STEERING RACK HAD TO BE REPLACED. I BROUGHT THAT INFORMATION TO THE FORD DEALERSHIP AND I'M WAITING FOR A RESPONSE OF WHAT AND IF THEY'RE GOING TO DO NEXT. *TR

NHTSA ODI 10546197

AFTER BUYING CAR I WAS DRIVING OFF DEALERSHIP LOT,AND BRAKING FOR RUMBLE STRIPS I HEARD A POPPING NOISE FROM RIGHT REAR OF CAR.I HAD IT BACK 7 TIMES AND IT STILL NOT REPAIRED. I'M QUITE CONCERNED,AND THINK IT IS A SAFETY PROBLEM.THE DEALER SHIP AND FORD TELL ME THAT THEY ARE WORKING ON IT.YET HERE IT IS 10 MONTHS ,AND IT STILL IS NOT FIXED.

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1. LANE KEEPING DEPARTURE SYSTEM PRESENTS A DANGER TO CYCLISTS & PEDESTRIANS. NOW THAT I AM AWARE, I TURN THE SYSTEM OFF; HOWEVER, THE STEERING WHEEL PUTS UP A GOOD FIGHT WHEN I TRIED TO PROVIDE THE CYCLISTS ROOM--AN UNNECESSARY ISSUE THAT COULD OF CAUSED SERIOUS BODILY HARM OR DEATH. 2. THE VEHICLE DOES NOT GET THE MPG AS PROMISED ON THE STICKER: A GREAT DEAL OF UNNECESSARY MONEY WAS LOST. 3. THE ELECTRICAL A/C UNIT NO LONGER GENERATES COLD AIR, BUT THE FAN STILL RUNS.

NHTSA ODI 10545268

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT IN JULY OF 2103, SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE ). THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIR BUT THEY STATED THAT THEY DID NOT HAVE THE PARTS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT SHE WAS NOT SATISFIED WITH THE AMOUNT OF TIME IT TOOK TO HAVE THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10543117

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE METALLIC TRIM IN THE INTERIOR CAUSED AN EXTREME GLARE, MAKING IT DIFFICULT TO SEE THE ROAD EVEN WHEN WEARING SUNGLASSES. THE CONTACT ALSO MENTIONED THAT HE SUSTAINED INJURIES TO THE EYES AFTER BEING SUBJECTED TO THE BRIGHT REFLECTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 14,578.

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MAKING A RIGHT TURN INTO A STREET. BALL JOINT SNAPPED LOOSE CAUSING CAR TO BOTTOM OUT. TOWED CAR TO DEALER AND THEY WANT TO MAKE AN EXCUSE SAYING THIS IS AN ACCIDENT AND WARRANTY WILL NOT COVER. NO ACCIDENT. JUST FAULTY PARTS. IT'S A SHAME. PROVIDED PICTURES TO PROVE NOT ACCIDENT..

NHTSA ODI 10541951

WHILE CRUISING AT ABOUT 45MPH THE CAR SUDDENLY DECELERATED, THE ORANGE WRENCH LIGHT CAME ON, AND THE CAR WOULD NOT ACCELERATE. WHILE IDLING, THE ENGINE WAS SHAKING ABNORMALLY. THIS IS THE THIRD TIME THIS HAS OCCURRED, ONCE AT 40MPH CRUISING, AND ONCE AT ABOUT 65MPH ACCELERATING. ALL THREE INCIDENTS HAVE HAPPENED ABOUT 200 MILES APART. ALL THREE TIMES I WAS (BARELY) ABLE TO PULL OVER AND RESTART THE VEHICLE. EACH TIME THE CAR TOOK LONGER THAN USUAL TO TURN OVER. PREVIOUS TO THIS, THERE WERE SEVERAL INCIDENTS WHEN DOWNSHIFTING FROM OVERDRIVE INTO A PASSING GEAR. WHEN THE CAR SHIFTED DOWN, THE TRANSMISSION WOULD THUMP AND SHIFT ABNORMALLY HARD. THE ORANGE WRENCH LIGHT WOULD THEN COME ON. I COULD STILL ACCELERATE BUT I WOULD HAVE THE SAME "HARD" SHIFT EVERY TIME I ACCELERATED FAST ENOUGH TO FOR THE AUTOMATIC TRANSMISSION TO SWITCH INTO A PASSING GEAR. WHEN SLOWING DOWN TO A STOP, THE CAR WOULD SURGE FORWARD EACH TIME IT DOWN SHIFTED. AFTER A RESTART THE PROBLEM WAS TEMPORARILY REMEDIED, UNTIL I TRIED TO ACCELERATE WHILE IN OVERDRIVE AGAIN. *TR

NHTSA ODI 10537151

IT BEGAN RAINING HARD AND THE WIPERS WERE ON HIGH SPEED, BUT WHEN THEY MOVED OUTWARD I COULD NOT SEE BECAUSE WATER WAS BLINDING ME, HAD TO SLOW DOWN TO ABOUT 40MPH JUST TO AVOID RUNNING OFF ROAD OR INTO A CAR. COULD NOT SEE OUT WINDSHIELD AT ALL. I HAVE NEVER HAD WIPERS LIKE THESE, AND I DON'T FEEL SAFE IN MY CAR IN RAIN. GOING TO SEE IF FORD CAN CHANGE INTERMITTENT WIPERS OUT TO WHAT MOST CARS HAVE. IF NOT THEN WE MAY HAVE TO GET RID OF THIS CAR. DRIVING BLIND IS WHAT IT'S LIKE DRIVING IN HEAVY RAIN. *TR

NHTSA ODI 10535447

THIS IS THE THIRD TIME THE 12 VOLT BATTERY HAS DIED WHILE THE CAR HAS BEEN SITTING FOR 24 HOURS OR MORE. THE FUSION ENERGI TITANIUM WAS IN THE SHOP FOR 10 DAYS AND THE DEALER FINALLY REPLACED THE BATTERY AFTER RUNNING EXTENSIVE TESTS. EACH TIME THIS HAPPENS, THE CAR IS TOTALLY DISABLED AND HAS TO BE JUMPED. THIS ISSUE TENDS TO HAPPEN WHEN IT IS VERY HOT OUTSIDE OR THE CAR IS SITTING IN THE SUN. THE HIGH VOLTAGE BATTERY FANS WILL RUN WHEN THE CAR IS STOPPED IN TRAFFIC AND WHEN YOU POWER OFF THE CAR. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH MICHELIN 96HM PLUS TIRES, SIZE: SP235/50/R17 TIRES. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE REAR PASSENGER'S SIDE TIRE BLEW. THE CONTACT STATED THERE WAS NO DAMAGE TO THE TIRE AT THE TIME OF THE FAILURE. THE CONTACT HAD NOT SPOKEN TO THE MANUFACTURER. THE FAILURE MILEAGE OF BOTH THE TIRE AND THE VEHICLE WAS 1,800. THE VIN AND DOT NUMBER WAS NOT AVAILABLE.

NHTSA ODI 10531963

THIS INCIDENT OCCURRED AT THE BEGINNING OF SUMMER.THE ENGINE IDLE DOES NOT ADVANCE WHEN THE AIRCONDITIONER IS PLACED IN SERVICE. WHILE STOPPED IN THE DRIVEWAY OR AT STOP SIGNS OR RED LIGHTES. ENGINE IDLES VERY ROUGH....YOU CAN FEEL IT IN THE STEERING WHEEL AND THE GEARSHIFT AND THE FLOOR PAN. HAVE COMPLAINED TO FORD AND THE LOCAL FORD DEALERSHIP AND HAVE BEEN TOLD THIS IS NORMAL,OR THERE IS NO CODE TO TELL THE SMART TECHIES WHAT TO LOOK FOR.A 25000 DOLLAR CAR THAT IDLES LIKE A MODEL T.I AM VERY DISAPPOINTED IN FORD FOR NOT AT LEAST TRYING TO CORRECT THIS PROBLEM.TURN THE AIR OFF...ENGINE VIBRATION GOES AWAY.I JUST WONDERED IF ANYONE ELSE OUT THERE IN FORD LAND HAS THIS PROBLEM.LAST VISIT TO FORD DEALERSHIP WAS 7-25-13. NO JOY. *TR

NHTSA ODI 10532032

WHILE DRIVING, I NOTED THAT THE POWER ASSIST WAS VARIABLE. IN THE MIDDLE OF A TURN, THE STEERING SUDDENLY BECAME DIFFICULT. AND THEN RETURNED TO NORMAL. AT OTHER TIMES DURING TURNING, THE POWER STEERING WOULD BECOME EXTREMELY EASY, AND THEN RETURN TO NORMAL. THIS IS AN INTERMITTENT OCCURRENCE AND HAS PERSISTED TO DATE. (MILEAGE IS NOW ABOUT 3000 MILES) THIS STIFFENING UP AND RELEASING COULD RESULT IN A DANGEROUS SITUATION WHILE DRIVING. A TEST DRIVE (3-5 MILES) BY A SERVICE REP DID NOT PRODUCE THIS OCCURRENCE. *TR

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I CANT FILL TANK ALL THE WAY OR THE FUEL GAUGE READING IS BAD. *TR

NHTSA ODI 10525955

SINCE I TOOK DELIVERY OF MY VEHICLE, I HAVE OCCASIONALLY RECEIVED WARNINGS REGARDING A FAILURE OF THE TRACTION CONTROL AND HILL ASSIST SYSTEMS WHILE STARTING THE VEHICLE. THIS WAS REPORTED TO THE DEALERSHIP A COUPLE OF TIMES, WITH "NO ISSUES FOUND" REPORTED BY THE DEALERSHIP SERVICE DEPARTMENT. AFTER PAYING CLOSE ATTENTION TO MY STARTING PROCEDURES, I HAVE BEEN ABLE TO REPEAT THE WARNINGS WHILE PERFORMING THE FOLLOWING SPECIFIC STARTING PROCEDURE... 1) REMOTELY START THE VEHICLE (FACTORY INSTALLED REMOTE STARTER), 2) INSERT THE KEY AND TURN TO THE FIRST POSITION, 3) KEEP KEY IN THIS POSITION FOR 1-2 SECONDS, 4) TURN THE KEY TO THE RUN POSITION. THESE STEPS WILL CAUSE THE WARNINGS EVERY TIME. BY TURNING THE CAR OFF AND RESTARTING, THE WARNINGS ARE GONE, AND THERE ARE NO HISTORY OF THE WARNINGS IN THE VEHICLE COMPUTER. I HAVE SHOWN THIS STARTING PROCEDURE TO THE DEALERSHIP SERVICE DEPARTMENT AND HAVE COMPLAINED DIRECTLY TO FORD WITH NO REPLY. I CONTINUE TO DRIVE MY VEHICLE UNSURE IF THERE IS A VALID ISSUE OR NOT. *TR

NHTSA ODI 10525256

I TURNED ON MY CAR AND IT GAVE ME THESE WARNINGS: "POWER STEERING ASSIST FAULTY" "HILL ASSIST SYSTEM FAULTY" "SERVICE ADVANCETRACK" THE POWER STEERING DID NOT WORK, SO I WASN'T ABLE TO DRIVE THE CAR. *TR

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