What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

The contact owned a 2013 Ford Fusion. The contact stated while driving 75 MPH, there was smoke coming from the engine compartment. The contact stated that the message "Coolant Over Temperature" was displayed. The contact pulled over to the side of the road and turned off the vehicle. The contact then exited the vehicle and raised the hood and there was black smoke coming from the engine compartment. The contact backed away from the vehicle and approximately 3 minutes later the vehicle caught on fire. The Fire Department was contacted and arrived at the scene and extinguished the fire. A Fire report was filed however, the contact had not received a Fire report number. The Police also arrived on scene and collected information from the contact; however, the contact was unaware of a Police report being filed. There was no injury sustained. The vehicle was towed to an impound lot. The contact was made aware that the VIN was included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle was destroyed. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 155,000.

NHTSA ODI 11678263

The contact owned a 2013 Ford Fusion. The contact stated that while the vehicle was parked at the contact's work parking lot, the vehicle caught on fire due to unknown reasons. A security guard discovered the fire, and called the Fire Department extinguished the fire. A fire report was filed. No police report was filed. The contact was at work during the incident, and it was not until he finished his shift that he discovered that his vehicle had caught on fire. The contact believed the fire started from the engine area, per witnesses. The vehicle was towed to a local towing yard. The contact notified his insurance company and deemed the vehicle totaled. The fire spread and damaged several vehicles parked nearby. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

NHTSA ODI 11665885

Engine was leaking oil and it caught fire twice. Emergency activates while driving and yes it's available upon request. My, family members and others around where at Risk because whole car could of caught fire. No one has confirmed it or inspected yet. Brake light stays on. Engine was leaking about a week.

NHTSA ODI 11633693

The engine malfunctioned and faulty rear seat belt, it is not available for inspection because it started a fire that destroyed by car. The remains of the car is at a savage yard. We were put at risk because we were driving/riding in the car at the time it starting burning. We were able to pull the car over and park it in a gas station parking lot before it became fully engulfed in flames. I am reaching out to Ford. Since it was not an accident involved, the fire department inspected the vehicle and determine the fire started in the engine. Insurance representative has determined it is a total loss. There were no warning lamps or messages from the car. However, what caused us to detect something was wrong was the thick smoke started filling the car's cabin at which time we immediately pulled over. When we stopped the car, actual flames came from under the hoods towards the windshield of the car and we proceed to exit the car. My granddaughter in the back seat was having a hard time releasing herself from her seat belt.

NHTSA ODI 11614780

See attached document for complaint

NHTSA ODI 11577588

The fire started in the engine, unsure of exact cause according to the fire report. My wife [XXX] ), I, and my one year old daughter’s safety was compromised bc there was no warning until a minute before us realizing fire and exited the vehicle. Car was investigated by local department. Check engine light flashing crazy less than a minute before car loss power INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11564155

Sterling gear rack n pinion got very hard and the vehicle couldn't be controlled . Lost control and caused to crash

NHTSA ODI 11546235

As I was going down the highway my car started smoking dramatically. There were no warning lights so I assumed it might be a belt. I pulled to the side of the road and opened the hood to find flames coming from the backside of the engine. I have had it in the shop now for the last two months and the initial thought was that the water pump could have caused the issue. However, after that set of repairs it was burning oil. Further investigation has shown that the head is cracked.

NHTSA ODI 11545435

The contact's employee owned a 2013 Ford Fusion. The contact stated that while the employee was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The brakes failed to stop the vehicle immediately, causing the employees' vehicle to rear-end another vehicle. No injuries were sustained, and no medical attention was received. A police report was filed. The vehicle was towed to the tow yard, where it was deemed totaled by the insurance company. The employee later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

NHTSA ODI 11533209

Car is totaled, yes its been confirmed by TN highway patrol, wrecker service who had to get down embankment to get the vehicle, insurance. It was totaled not one air bag deployed. It was a rainy night driving i-24 towards clarksville, im in the left lane, as im going around corner towards exit 8 , a vehicle cut in front of me, to avoid a rear end collision i quickly turned my wheel to the left , as i did that 70mph the water on the road took my front vehicle up and i went down the embankment hitting trees , rocks, etc. the entire car damaged all sides. No air bags deployed. I walked away with not a pain or scratch after plummeting 15ft or so down that sloped embankment. This happened on December 10, 2021. Over a year later on December 20, 2022 someone went down that same embankment not even a mile from where i went down that slope i was mile marker 7.8. He went down that embankment a lil after exit 8 mile marker 8.4 and He died.

NHTSA ODI 11519012

The contact owned a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the brake pedal was depressed and the pedal remained floored. The vehicle collided with a parked vehicle and then the vehicle was stopped in a ditch. The air bags deployed. The contact sustained right shoulder injuries and received medical attention. There was a police report taken. The vehicle was towed to a salvage lot where it was deemed destroyed. The contact administered brake fluid to the engine compartment approximately ten minutes before the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 173,000.

NHTSA ODI 11518220

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 15 MPH and slowing for a traffic light she depressed the brake pedal, the vehicle did not slow and she crashed into the rear end of the vehicle in front of her. The contact stated no warning light was illuminated. The damage was mild and both vehicles were able to drive away, there were no injuries. The police were on the scene, however, the contact is not sure if a report had been written. The contact had taken the vehicle to an independent mechanic prior to the crash, where it was diagnosed and determined that the rotors and brakes in both the front and rear of the vehicle needed to be replaced. The vehicle had been repaired. The contact stated that she was hearing an abnormal squealing noise when she depresses the brake pedal. The manufacturer had been informed of the failure. The failure mileage was 61,452.

NHTSA ODI 11517081

The contact owned a 2013 Ford Fusion. The contact stated that while his daughter was driving at approximately 30-40 MPH, another vehicle driving in the opposite direction made an illegal turn. The contact's daughter depressed the brake pedal to avoid colliding with the other vehicle; however, the brakes failed to engage, and the contact's vehicle crashed into the other vehicle. No warning lights were illuminated. The air bags did not deploy upon impact. The contact's daughter suffered injuries to her head, neck, and back and was transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The contact later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 151,363.

NHTSA ODI 11517109

While driving my vehicle into the garage, I placed the car into the P(park) gear and the car continued to roll. I had to hit the emergency break to stop the vehicle. The fuel line keeps cracking although it has been replaced multiple times causing gas to be leaking from the vehicle even after filling the car up.

NHTSA ODI 11505722

Car caught fire 1-28-23 minutes after I was park at home car was recently taking to ford of mt juliet Tennessee and wa diagnosed with a oil leak and transmission issue car only leaked but this day it caught fire minutes after my wife drove it 5miles from the house and back..

NHTSA ODI 11504532

10 mins into driving the car the car had a loss of power and the instrument cluster flashed a see manual indicator and a wrench flashed on the screen within 1 min of pulling on to the shoulder of the road the entire engine compartment was in flames. I had the recall for the issue know to have caused this performed on the car but it doesn’t seem the issue was resolved. The car is now totaled due to an issue that has appeared to happen with multiple vehicles reported to the NHTSA.

NHTSA ODI 11496003

THE CARS DASHBOARD LIGHTS KEPT LIGHTING UP AND NOT LONG AFTER I WAS ON THE FREEWAY AND THE CAR CAUGHT ONFIRE UNDER THE HOOD AND BURNT DOWN COMPLETE LOSS

NHTSA ODI 11488892

The contact owns a 2013 Ford Fusion. The contact stated that while her daughter was driving at 60 MPH, she smelled an unknown burning odor as an unknown-colored smoke began to emit from underneath the vehicle without warning. Her daughter then pulled over and saw flames emitting from underneath the hood of the engine. While waiting for the authorities to arrive at the scene, a fellow motorist witnessed the failure and managed to extinguish the fire. No injuries were reported. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

NHTSA ODI 11488398

The contact called on behalf of a client who owns a 2013 Ford Fusion. The owner took the vehicle to an independent mechanic to have the water pump replaced. The contact stated while test driving the vehicle, he started to smell smoke inside the cab of the vehicle. The contact stated no warning light was illuminated. The contact was able to drive back to the independent mechanic, open the hood, and saw fire on the engine. The contact stated he extinguish the fire with a fire extinguisher. No fire report was filed. The contact stated no one was injured nor sought medication attention. The contact stated oil was coming through the cylinder head and caused the fire. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed by the dealer or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

NHTSA ODI 11485598

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle rolled forward and crashed into a pole. The contact was not inside the vehicle when the failure occurred. A police report was filed. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 93,000.

NHTSA ODI 11484293

The contact owns a 2013 Ford Fusion. The contact stated while driving at 15 MPH downhill, the steering wheel locked. The contact depressed the brake pedal but the vehicle would not stop. The contact was unable to move the gear shifter and crashed between the trees and a restaurant sign. The air bags did not deploy. A police report was filed. The contact sustained soreness on the neck, back, and left shoulder but did not seek medical assistance. The vehicle was towed to the independent mechanic where it was diagnosed that the front passenger's side axle was fractured and the transmission shifter cable bushing needed to be replaced. However, the cause of the steering failure was not determined. The mechanic replaced the front passenger's side axle and referred the contact to the dealer for the transmission and the steering failures. An unknown dealer was notified of the failure and informed the contact that the parts for recall repair of NHTSA Campaign Number: 22V413000 (Power Train) were not yet available. Additionally, The contact stated that upon pulling into a parking lot, the steering wheel locked. The contact continued driving straight into a parking space. The steering warning light was illuminated. The vehicle was towed to the independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure but provided no assistance. The failure mileage was approximately 160,000.

NHTSA ODI 11481431

accidente automovilístico por que dejó de funcionar el vehículo y se tuvo que utilizar el freno de mano porque el vehículo dejó de responder ocasionando un accidente aparatoso que puso en peligro mi vida y el de las personas con las que me impacte car accident because the vehicle stopped working and the handbrake had to be used because the vehicle stopped responding, causing a spectacular accident that endangered my life and that of the people with whom I was impacted

NHTSA ODI 11476432

Recall that has no fix. Car rolls in park and gets stuck in gears while driving

NHTSA ODI 11474073

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the remedy would not be available till the end of the current year if not, the beginning of next year. The contact stated that when attempting to shift into reverse, the gear shifter remained in park and the instrument panel displayed the vehicle was still in S drive. The vehicle stalled in the middle of the street while drifting back. The contact turned the steering wheel to avoid a vehicle behind them. The vehicle crashed into a curb and came to a stop. No air bags deployed. The contact had experienced a head injury, however, medical assistance was not needed. There was no surrounding damage. The vehicle was able to be towed once a screwdriver was used to manually place the gear in the neutral position. The vehicle was deemed inoperable. The vehicle was towed to the dealer who had not been able to successfully remedy the vehicle due to remedy not being available. The approximate failure mileage was 142,000. Vin tool confirms remedy not yet available.

NHTSA ODI 11473843

The drivers side door showed it was latched there weren’t any lights saying that the drivers side door was open or any other door was opened. I was driving and turning left and all the sudden my drivers side door flew open and struck objects on the side of the road people had placed out for garbage pick up. My safety was put at risk by my drivers side door coming open while I was driving. I started to pull over but by the time I was almost stopped my drivers side door came swinging back and I had my hand out to catch it , it smacked into my left hand bending my wrist back and shoving my elbow in my arm into my side causing excruciating pain. My drivers side door has dents a scratches in it from the objects it smashed into and I have pain in my left fingers and hand and wrist and arm hurts along with the side of my abdomen from being crushed into my side. I also had my head leaning towards the door so when it came flying back at me it hit my head hard. I ended up vomiting and feeling extremely anxious and scared and dizzy I was very stunned. I had shut and closed my drivers side car door and there wasn’t any lights indicating any doors in my vehicle were still open. My 2013 ford fusion se had been taken in for several recalls the door actuators where amongst several I had the dealership inspect and they were supposed to have fixed them. I haven’t driven the vehicle since I plan to take it into the dealership and get it checked out. I need make a police report and am calling my auto insurance company in the morning to let them be aware of the issue as well. There weren’t any warning lamps or messages until after the driver side door came open. There is now a warning light on my dashboard. And the lights on my dashboard started flickering. It first happened March 1, 2022.

NHTSA ODI 11454955