What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS WILL NOT WORK WITH ONE TOUCH BUTTON. TURNS OUT AFTER THREE MONTHS OF BACK AND FORTH TO THE DEALER, THE MOLDING ON THE DRIVER SIDE WINDOW WAS FAULTY ALLOWING WATER TO GET IN AND SHORT OUT ELECTRICAL SYSTEM. *TR

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A POPPING CAN BE FELT AND HEARD FROM BOTH DRIVER AND PASSENGER SIDES WHILE TURNING THE WHEEL. *TR

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ON TWO OCCASIONS THE VEHICLE SPONTANEOUSLY ACCELERATED WHILE BACKING OUT AND PULLING INTO THE GARAGE. THIS HAPPENED WITH 2 DIFFERENT DRIVERS AND CONDITIONS WERE SIMILAR WITH VERY LOW SPEEDS AND WE WERE ABLE TO STOP THE VEHICLE BOTH TIMES BY APPLYING THE BRAKES. *TR

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WE REALLY LIKE OUR 2013 FORD FUSION - EXCEPT FOR ONE MAJOR SNAFU - VISIBILITY WHEN MAKING A TURN. THE ATTACHED PHOTO, MADE FROM THE POSITION OF THE DRIVER'S EYES, SHOWS THE PROBLEM. ONE MUST MOVE THEIR HEAD FORWARD AND BACKWARD TO VIEW BEYOND THE LARGE BLOCKED-OUT AREA BEHIND THE PILLAR TO MAKE SURE THERE ARE NO PEOPLE OR OBSTRUCTIONS TO THE DRIVER'S INTENDED PATH. IN THE ATTACHED PHOTO OVER 50% OF THE CROSSWALK IS NOT VISIBLE. THERE IS ALSO A PROBLEM WHEN PULLING UP TO A INTERSECTION TO MAKE A LEFT TURN, AND LOOKING TO THE RIGHT FOR ONCOMING TRAFFIC. A LARGE PORTION OF THE ROADWAY VIEW IS BLOCKED. VERY ANNOYING AND POTENTIALLY DANGEROUS. TOO LATE NOW FOR MODIFICATION BUT CHANGES SHOULD BE MADE FOR FUTURE MODELS. A BIG AND DANGEROUS PENALTY TO PAY THE FOR STYLING. THE PHOTO IS AT: HTTP://WWW.REESPHOTOS.COM/TEMP/130617PIB030-800.JPG. *TR

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THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED TO SHOUT FOR ME TO WATCHOUT. C I STARTED TO PRESS ON BRAKES. THUS AVOIDING A COLLISION BETWEEN MY CAR AND CAR TO BE MOVING ACROSS MY PATH I WAS TOLD THAT THE CAR DOES NOT STOP IN ANY TYPE OF COLLISION MODE. IT JUST SLOWS DOWN. I DID NOT KNOW WHETHER THIS AVOIDANCE MODE WAS PRESENT (AT THE SLOW SPEED I WAS GOING IN. I DID KNOW THAT WHEN THE CAR WAS IN CRUISE CONTROL AND THIS MODE WAS ACTIVATED AND THAT AVOIDANCE REACTIONS WERE ACTIVATED. . I AM VERY CONCERNED THAT THIS MAY HAPPEN AGAIN. WITH SERIOUS CONSEQUENCES OCCURRING. *TR

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IT'S A COMPLAINT I HAVE WITH THE FORD SYNC SYSTEM. I HAVE THIS ISSUE PRETTY MUCH SINCE THE FIRST WEEK I HAD MY CAR. HOWEVER, THINGS JUST GET WORST TODAY. NORMALLY, THE NAVIGATION DELAYS ABOUT COUPLE MINUTES BEFORE WORKING; HOWEVER, THIS TIME MY FORD NAVIGATION SYSTEM JUST DOESN'T WORK FOR MORE THAN 40 MINS....WELL, A 798 NAVIGATION PERFORMANCE EVEN WORSE THAN A CHEAP GARMIN NAVI.... AND I AM NOT IN CITY, I AM AT AN I-696 EXIT NEAR BY FARMINGTON HILL...AND THINGS GET EVEN WORSE IS SYNC SYSTEM ALSO CRASHED FOR MORE THAN 5 MINS UNTIL EVERYTHING IS BACK ONLINE... FORD PLEASE FIX THIS AS SOON AS POSSIBLE. THE GOOGLE MAP ON IPHONE EVEN NAVIGATE BETTER THEN YOUR 798 NAVIGATION. AND THANK YOU FOR YOUR STUPID NAVIGATION SYSTEM, I HAVE TO SPEND 40 MINS WAITING WHILE I AM HUNGRY DURING THE DINNER TIME..... *TR

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PASSENGER AIRBAG LIGHT (INDICATING OFF) CONSTANTLY IS ON WHEN MY WIFE 125 LBS IS RIDING IN THE SEAT. THERE SEEMS TO BE A PROBLEM WITH THE SENSORS BECAUSE IF THE LIGHT IS OFF ANY MOVEMENT BY HER WILL CAUSE THE LIGHT TO GO ON. HAS BEEN BACK TO DEALER AND THEY WERE UNABLE TO FIND ANY SERVICE CODES INDICATING A PROBLEM. OUR SUGGESTION TO THEM WAS TO FORGO THE CODES AND PUT A PERSON IN THE SEAT AND TAKE A RIDE. WE WILL BE GOING BACK TO THE DEALER VERY SOON AND THEY CAN KEEP THE CAR UNTIL THE PROBLEM IS IDENTIFIED. *TR

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OK, I TRADED IN MY 2009 FUSION 6 CYL FOR THE 2013 1.8 ECCO BOOST. OBVIOUSLY WHEN I TEST DROVE IT I DROVE UNDER NORMAL CONDITIONS. AT ANY RATE, WHEN YOU NEED TO PASS AND STEP ON THE GAS PEDAL THE CAR HESITATES AND SEEMS TO HAVE NO POWER AT ALL. THE GAS MILIAGE IS AROUND 22 MILE PER GALLON HIGHWAY. NO WHERE NEAR WHAT WAS ADVERTISED. I WAS TOLD THIS ENGINE WAS COMPERABLE TO MY V6. NO WAY! HAS ANYONE ELSE REPORTED THIS ISSUE? IN ADDITION THE SYNC SYSTEM KEEPS FREEZING UP ON PHONE CALLS. *TR

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LIKE MANY OTHER 2013 FUSION OWNERS, I ALSO HAVE AN ISSUE WHEN REFUELING. THE BEST EXAMPLE THUS FAR WAS PURPOSELY RUNNING DOWN TO THREE MILES TO EMPTY BEFORE REFUELING. I WAS ABLE TO PUMP ONLY 12.861 GALLONS INTO THE 16.5 GALLON TANK - THIS INCLUDED THREE TOP-OFF CLICKS OF THE PUMP. I HAD THE CAR AT THE DEALERSHIP TO CHECK THIS ISSUE OUT. THE SERVICE ADVISER TOLD ME HE CONTACTED FORD ENGINEERING REGARDING THE CONCERN. FORD REPLIED THAT THEY KNEW THERE WAS AN ISSUE AND WERE WORKING ON A SOLUTION AT THAT TIME. I HAVE READ THAT OTHERS WERE TOLD BY DEALERSHIPS THAT THE TANK DOES FILL, BUT THAT FORD SET THE FUEL GAUGE TO ALLOW FOR A RESERVE AFTER ZERO MILES TO EMPTY. IF THIS IS TRUE, THERE IS A 22% RESERVE ALLOWANCE IN MY CASE NOTED ABOVE. I CONSIDER THIS A SAFETY ISSUE AS THE CONSUMER MUST KNOW, WITH REASONABLE ACCURACY, THE FUEL LEVEL OF THEIR VEHICLE SO THEY DO NOT RUN OUT OF FUEL ON BUSY OR REMOTE ROADS FORD NEEDS TO RESPOND TO DEALERS/CUSTOMERS TO EXPLAIN THE ISSUE, AND WHAT IS GOING TO BE DONE TO RESOLVE IT. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL GAUGE FAILED AND WOULD PROVIDE ERRONEOUS FUEL LEVEL READINGS. THE CONTACT STATED THAT WHEN THE FUEL TANK WAS FULL, THE FUEL LEVEL GAUGE WOULD ONLY REGISTER FOURTEEN OF THE SIXTEEN GALLONS OF FUEL THAT WAS ADDED TO THE VEHICLE. WHEN THE FUEL TANK WAS FILLED TO MAXIMUM CAPACITY, THE FUEL GAUGE WOULD ONLY REGISTER THE TANK AS BEING HALF FULL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THEY COULD NOT DIAGNOSE A FAILURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,000. *TR

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I HAVE A 2013 TITANIUM AND ACCORDING TO THE MANUAL IT HAS A 16.5 GAL TANK. THE DISTANCE TO EMPTY DISPLAY STATED 3 MILES TO EMPTY SO I REFUELED. I WAS ONLY ABLE TO GET IN 12.779 GAL INTO THE TANK WHEN IT CLICKED OFF. AFTER REFUELING, THE FUEL GAUGE IS ALWAYS BELOW THE FULL LINE. SEVERAL INDIVIDUALS HAVE POSTED THE SAME PROBLEM AND HAVE HAD THEIR FUEL TANKS REPLACED OF WHICH CORRECTED THIS ISSUE. *TR

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WHEN FILLING FUEL TANK, THE PUMP "KICKED OFF" PRIOR TO A FULL TANK AS DISPLAYED BY DIGITAL FUEL GAUGE (JUST UNDER FULL). I DROVE 25 MILES AND FUEL GAUGE THEN SHOWED BETWEEN FULL AND 3/4 TANK. THERE SEEMS TO BE AN INACCURACY WITH THE CALIBRATION OF THE GAUGE AND/OR AMOUNT OF FUEL THAT CAN BE PUT INTO TANK, WITH RESPECT TO TANK CAPACITY, BEFORE PUMP "KICK OFF". *TR

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MY 2013 FUSION S SHOULD HAVE A 16.5 GAL TANK, BUT WHEN I GOT THE LOW FUEL LEVEL LIGHT ON TODAY, I CAN ONLY PUT 12.5 GAL INTO THE TANK BEFORE THE FIRST KICK-OFF. THE TANK CAN NOT BY FULLY FILLED! *TR

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THE FRONT BODY PANELS AROUND THE HEADLIGHTS ARE LOOSE AND YOU CAN HEAR SOME KIND OF A RATTLE AROUND THE BACK PASSENGER SIDE DOOR WHEN YOU GET OVER 55 MPH. *TR

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THE FORD FUSION FUEL TANK IN MY 2.0 ECOBOOST ENGINE DOES NOT FILL ALL THE WAY. IT IS DOCUMENTED AS A 16.5 GALLON TANK, HOWEVER EVEN RUNNING TO EMPTY I AM ONLY ABLE TO FILL 12-13 GALLONS. TO ME, IT IS UNACCEPTABLE TO HAVE A 3-4 GALLON "RESERVE". I AM NOT SURE IF IT'S THE TANK ITSELF, OR IF IT'S FAULTY HARDWARE CAUSING VAPOR TO BE TRAPPED AND THE SYSTEM THINKING IT'S FULL WHEN IT IS IN FACT NOT. THIS MAY NOT BE A SAFETY ISSUE, BUT IS AN ISSUE IF YOU ARE THINKING YOU HAVE MORE GAS THAN YOU ACTUALLY DO. *TR

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I'VE BEEN HAVING AN ISSUE WITH MY GAS TANK SINCE I'VE OWNED THE CAR SINCE OCT 2012. WHEN I FILL UP, THE CAR SOMETIMES FILLS ALL THE WAY ON THE GAUGE, SOMETIMES IT DOESN'T. IF IT DOES IT DROPS FROM FULL TO HALF A QUARTER BY 10-20 MILES. ALSO, IVE NEVER BEEN ABLE TO FILL UP TO AROUND 16 GALLONS. THE CAR IS SUPPOSED TO HAVE A 16.5 GALLON FUEL TANK. I RUN THE CAR TO APPROX 12 MILES LEFT, TILL THE WARNING LIGHT COMES ON AND I CAN ONLY GET ROUGHLY 12 GALLONS IN THE TANK. EITHER THE TANK THAT WAS INSTALLED IS WRONG OR THE COMPUTER GAUGE IS OFF. I'M ONLY ABLE TO DRIVE ABOUT 315 ON A "FULL" TANK. THAT IS NOT RIGHT FOR A CAR THAT'S SUPPOSED TO BE A 27-37MPG CAR. WHICH I ONLY GET ABOUT 24-26MPG SINCE I'VE OWNED THE CAR. I DO A MIX OF HIGHWAY AND CITY DRIVING, MOSTLY HIGHWAY AVERAGING 45MPH DRIVING. I'VE TOLD BRIEN FORD IN EVERETT OF THIS ISSUE BUT THEY WONT LOOK AT IT SINCE IT HASN'T BEEN RECOGNIZED BY FORD. THERE'S A REALLY BIG RESPONSE TO THIS ISSUE ON MANY FORUMS. I FOLLOW THE MOST POPULAR FOR FUSIONS AT HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/. THE DEALER TOLD ME I WOULD HAVE TO PAY TO HAVE THEM RESEARCH IT WHEN IS A HORRIBLE THING TO DO, WHEN I KNOW THERE'S AN ISSUE. WHEN I'M ONLY ABLE TO GET ABOUT 12 GALLONS IN THE TANK. THE FUSION HYBRID SE HAS A 13.5 GALLON TANK, I THINK THE TANKS GOT INSTALLED INCORRECTLY, AND ME ALONG WITH MANY OTHERS GOT THE HYBRID TANK INSTEAD OF THE NORMAL 16.5 GALLON TANK. *TR

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SEAT HEADRESTS SIT TOO FAR FORWARD CAUSING BACK AND NECK PAIN. CANNOT ADJUST TO A COMFORTABLE DRIVING POSITION. *TR

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WHILE DRIVING TO WORK ON THE HIGHWAY 65-MPH THE ENGINE SHUTS OFF WITHOUT WARNING, THE INSTRUMENTAL PANEL STARTS ACTING UP AS IF YOU ARE TURNING ON AND OFF THE KEY. THEY FOUND A LOSE WIRE TO THE INSTRUMENTAL CLUSTER ON THE SECOND TIME THEY REPLACED THE INSTRUMENTAL CLUSTER. IT HAS BEEN TAKEN BACK SIX TIMES AND NOW THE DASHBOARD SHUTS DOWN AND I LOSE LIGHTS, SIGNALS, AND OTHER ELECTRONIC FEATURES. I HAVE LOST POWER STEERING AND BRAKES IN BETWEEN. THEY OFFERED ME AN EXTENDED WARRANTY??? IT IS A SHAME THAT A CONSUMER WHO BUYS A CAR FROM A DEALERSHIP HAS TO GO THROUGH THE GRINDER JUST TO GET OUT OF THEIR LEMON. I JUST WANT TO GET OUT OF THIS VEHICLE. *TR

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PLEASE NOTE, THIS FORM WOULD NOT ALLOW ME TO SELECT WIPERS AS THE AFFECTED PART. THE ONLY OPTION THAT APPEARED WAS WHEELS. PLEASE CORRECT IF POSSIBLE. WHILE DRIVING, SNOW THAT HAD ACCUMULATED ON THE ROOF OF THE CAR SLID ON THE WINDSHIELD. THE MOTION OF THE WIPERS PUSHED THE SNOW DOWN AND TOWARDS THE CENTER OF THE WINDSHIELD. THE SNOW PROHIBITED THE WIPERS TO MOVE IN EITHER DIRECTION CAUSING ME TO NOT BE ABLE TO SEE THE ROAD. THE DESIGN OF THE WIPERS APPEARS TO ALLOW EXCESS SNOW TO BE FORCED IN THE LOWER MIDDLE PORTION OF THE WINDSHIELD CAUSING THE WIPERS TO NOT BE ABLE TO REVERSE DIRECTION IF WHEN THE CONTROL LEVER IS TOGGLED. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HE KEYED IN THE CODE TO UNLOCK THE DOORS VIA THE NUMERIC KEYLESS ENTRY BUT THE TRUNK ERRONEOUSLY OPENED. THE CONTACT ALSO STATED THAT THE DOORS DID NOT ALWAYS LOCK USING THE KEYLESS ENTRY SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE WITHOUT THE FAILURE OCCURRING DURING DIAGNOSTICS. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 3,200. UPDATED 2/19/13 *CN

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WHEN THE VEHICLE WAS TO BE STARTED TURNED THE KEY FORWARD TO START AND IT DIDN'T START, THE KEY RETURNED THEN THE CAR STARTED AFTER THE KEY RETURNED TO KEY IN POSITION, THIS HAS HAPPENED A FEW TIMES SINCE AND SEEMS TO BECOME MORE REGULAR I NOW HAVE 4,972 MILES ON THE CAR AND HAD THIS HAS TAKEN PLACE 8 TIME SINCE I WILL ADVISE THE DEALER WHEN MY CAR IS IN FOR RECALL NOTICE#12C27 1/3/2013 *TR

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WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

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PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR

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I WAS TRAVELING AT ABOUT 40MPH AND A MESSAGE FLASHED ON MY GAUGE STATING SOMETHING TO THE EFFECT ENGINE LOWER TEMP. I CONTINUED TO DRIVE THE CAR AND MESSAGE WENT AWAY. I LATER FOUND OUT THAT MY CAR HAD BEEN RECALLED FOR POSSIBLE FIRE DUE TO ENGINE OVERHEATING. I ASSUME THAT THIS MESSAGE IS THE PRE-CURSOR TO WHAT COULD BE A POSSIBLE FIRE. I TOOK MY CAR TO THE FORD DEALERSHIP AND I AM AWAITING A RESPONSE FROM FORD ON A POSSIBLE FIX. THE CAR WAS ONLY 1 WEEK OLD. I HAVE REQUESTED FORD TO TAKE THE CAR BACK AND GET INTO A NON-AFFECTED ENGINE TYPE. *TR

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