Sep 22, 2014Body & structure
THE LATCH ON THE REAR PASSENGER DOOR FAILED. I OPENED THE DOOR AND THEN SHUT IT AND THE DOOR JUST BOUNCED BACK. AT THE TIME MY FAMILY AND I WERE IN MIDLAND, TX AND HAD TO DRIVE ALL THE WAY BACK TO AUSTIN, TX (6 HOURS) WITH THE REAR DOOR TIED DOWN. THIS WAS VERY UNSAFE AS WE HAVE A 1 YEAR OLD SON THAT RIDES IN THE BACK SEAT. WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE HAD TO WAIT 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH LATER ON THE FRONT PASSENGER DOOR WHICH I WILL MAKE A SEPARATE REPORT FOR** *TR
NHTSA ODI 10638028
Sep 22, 2014Body & structure
**THIS IS THE SECOND TIME THIS HAPPENED** THE LATCH ON THE FRONT PASSENGER DOOR FAILED. MY HUSBAND SHUT THE DOOR AT THE GROCERY STORE AND THE DOOR BOUNCED BACK, IT WOULD NOT LATCH. THIS IS NOT SAFE! WE WERE NOT DRIVING AT THE TIME OF INCIDENT BUT IF WE WERE THERE COULD HAVE BEEN AN AWFUL RESULT. OUR EXTENDED WARRANTY COVERED THE REPLACEMENT LATCH BUT WE WILL PROBABLY HAVE TO WAIT ANOTHER 3 DAYS FOR THEM TO ORDER THE PART AND FIX IT. THERE WAS NO RENTAL CAR ASSISTANCE PROVIDED AND THIS WAS OUR ONLY VEHICLE. **NOTE** THERE WAS ANOTHER LATCH ISSUE A MONTH PRIOR ON THE REAR PASSENGER DOOR WHICH I ALREADY MADE A SEPARATE REPORT FOR** *TR
NHTSA ODI 10638031
Sep 19, 2014Seats1 injury
THIS IS AN ONGOING PROBLEM. THERE IS A GAP BETWEEN THE CONSOLE IN THE MIDDLE OF THE SEATS AND THE SEATS. THINGS(FOR EXAMPLE PHONES, MAKE UP, ANYTHING THAT I CARRY) FALL INTO THE GAP ALL THE TIME. THE PROBLEM IS THAT WHEN I PUT MY HAND INSIDE THE GAP TO PICK UP WHATEVER FALLS, THE MECHANISM HAS VERY SHARP EDGES WITH OIL THAT CUT YOUR SKIN. I HAVE CUT MY HANDS MANY TIMES WITH THOSE SHARP EDGES.WE HAVE TRIED OUR BEST TO BE CAREFUL BUT STILL GETTING CUT. THE CUTS ARE VERY PAINFUL AND ANNOYING. SINCE THE BEGINNING, I EXPRESSED MY CONCERNS TO THE FORD DEALER, THEY TOLD ME THAT OTHER PEOPLE COVER THE GAPS WITH TOWELS.THEY SAID THERE IS NOTHING THEY CAN DO ABOUT IT. I NOTICED THAT THE 2014 MODELS DO NOT HAVE THAT PROBLEM.THEY CORRECTED THE SAFETY ISSUE IN THE 2014 FUSION MODEL. *TR
NHTSA ODI 10637679
Sep 6, 2014Airbags
THE AIRBAG LIGHT STAYS ON. THE SERVICE DEPARTMENT AT FORD, SAID THE AIRBAGS WOULD NOT WORK IN THE EVENT OF AN ACCIDENT. FORD'S SERVICE DEPARTMENT REPLACED THE SAFETY MODULE BUT THAT DIDN'T FIX THE PROBLEM. THEY'VE ORDERED A SECOND PART, BUT IT'S BEEN ON BACK ORDER SINCE ABOUT AUGUST 20TH. IT'S NOW SEPTEMBER 6TH AND THE PART HASN'T BEEN SHIPPED. MY CAR HAS BEEN SITTING FOR NEARLY THREE WEEKS BECAUSE I REFUSE TO DRIVE IT WITH FAULTY AIRBAGS. *TR
NHTSA ODI 10631209
Sep 2, 2014Transmission & drivetrain1 injury
I RENTED A 2013 FUSION TO TAKE MY SON BACK TO COLLEGE. ON THE WAY HOME I HEARD A NOISE UNDER THE CAR , I PULLED INTO A PARKING LOT PLACED THE CAR IN PARK BUT LEFT IT RUNNING . AS I WAS BENT DOWN LOOKING BENEATH THE CAR IT WENT INTO REVERSE AND STARTED ACCELERATING BACKWARD. MY DAUGHTER WHO WAS WITH ME HAD THE PASSENGER DOOR OPEN TALKING TO ME AND WHEN THE CAR STARTED TO BACK UP THE DOOR KNOCKED ME OVER AND DRAGGED ME BENEATH IT FOR APPROXIMATELY 4-6 FEET BEFORE SHE COULD GET THE CAR TO STOP. I HAD SEVERAL BRUISES ON MY RIGHT SIDE ALONG WITH BRUISED RIBS WHERE THE DOOR GOT STUCK ON THEM WHEN IT DRAGGED ME. I ALSO INJURED MY LEFT ELBOW WHEN I FELL TO THE GROUND WHICH HURT FOR SEVERAL MONTHS AND I COULD NOT PUT ANY KIND OF PRESSURE ON IT FOR THAT TIME. I REPORTED THE INCIDENT TO THE RENTAL COMPANY AND FORD. THE DIAGNOSTICS REPORT FROM THE RENTAL COMPANY CAME BACK INDICATING THERE WERE NO ISSUES WITH THE CAR. FORD RESPONDED WITH AN E-MAIL TO CONTINUE TALKING TO THE RENTAL COMPANY AS ONLY THEY COULD HELP ME. *TR
NHTSA ODI 10630155
Aug 28, 2014Electrical system
I AM LEASING MY CAR BRAND NEW. I WENT TO GET IN IT TO GO TO WORK AND I HAD A FEW OF THE SENSOR/WARNING LIGHTS COME UP (ALS, AIRBAG, OIL, AND MORE). IT EVENTUALLY WENT OFF THROUGHOUT THE DAY. THE FOLLOWING DAY I WENT TO START IT AND IT HESITATED AND THEN WENT CRAZY WITH ALMOST EVERY SENSOR/WARNING LIGHT, DING, NOISE, FLASHING LIGHTS EVERYTHING GOING OFF. I CALLED AND TOLD THE LOCAL DEALERSHIP THAT AND THAT I NEEDED AN OIL CHANGE. I DROPPED THE CAR OFF ON FRIDAY AND THEY SAID IT'D PROBABLY TAKE THE WEEKEND. THEY CALLED AND SAID THEY FIXED IT BUT WHEN THEY WENT TO DRIVE IT, IT DID THE SAME THING. THEY HAVE DETERMINED THAT THE RCM NEED REPLACED. NOW, NEARLY 6 WEEKS LATER, I STILL DON'T HAVE MY CAR, THE PART IS APPARENTLY ON BACK ORDER, THEY CAN'T FIND ONE, ETC. I HAVE HEARD MANY EXCUSES AND AT LEAST THEY PUT ME IN A RENTAL. BUT AT THIS POINT, I AM PAYING FOR A BRAND NEW CAR I CAN'T DRIVE AND FORD DOESN'T WANT TO DO ANYTHING ABOUT IT. THIS IS EXTREMELY IRRITATING. *TR
NHTSA ODI 10629056
Aug 27, 2014
2013 FORD FUSION. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR SAFETY RECALL, BECAUSE OF WHERE THE VEHICLE WAS PURCHASED FROM. *SMD
NHTSA ODI 10628738
Aug 27, 2014Electrical systemBody & structure
FRONT PASSENGER DOOR LATCH FAILED. DOOR WOULD NOT LOCK. DROVE CAR TO DEALERSHIP. CURRENTLY STILL THERE, DOOR LATCH WAS ORDERED, WAITING ON REPAIR TO BE COMPLETED. THIS IS OUR SECOND DOOR LATCH FAILURE IN LESS THAN TWO MONTHS. FIRST FAILURE WAS THE REAR PASSENGER DOOR LATCH. COMPLAINT WAS FILED FOR THAT AS WELL. *TR
NHTSA ODI 10628964
Aug 27, 2014Seat beltsBody & structureSeats
REAR SEAT WAS FOLDED DOWN, REAR CENTER SEAT BELT LOCKED ITSELF IN THE RETRACTED POSITION. REAR SEAT, DRIVER SIDE, WOULD NOT GO BACK UP DO TO CENTER BELT BEING LOCKED. TOOK CAR TO DEALERSHIP, REAR CENTER SEAT BELT WAS REPLACED. *TR
NHTSA ODI 10628963
Aug 19, 2014Seats
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V164000 (SEATS). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
NHTSA ODI 10626244
Aug 18, 2014Body & structureLatches & locks
THE FRONT PASSENGER DOOR OPENED AND WOULD NOT CLOSE. THE PLASTIC LATCH ASSEMBLY FAILED TO SECURE THE FRONT PASSENGER DOOR. THE DEALERSHIP SERVICE DEPARTMENT WAS CONTACTED IMMEDIATELY. ADVISED BY SERVICE MANAGER TO WRAP SEAT BELT AROUND HANDLE OF DOOR AND FASTEN TO SECURE DOOR IN ORDER TO DRIVE THE VEHICLE TO THE DEALERSHIP TO ADDRESS ISSUE. THE DEALERSHIP SERVICE DEPARTMENT NOTE DESCRIBES THE ISSUE AS AN "INSUFFICIENT LATCH". THE CAUSE NOTED IN THE SERVICE DEPARTMENTS REVIEW WAS THAT THE LATCH ASSEMBLY "DOES NOT OPERATE PROPERLY". THE CORRECTIVE ACTION DOCUMENTED AND COMPLETED BY THE DEALERSHIP SERVICE DEPARTMENT WAS TO REMOVE AND REPLACE THE FRONT PASSENGER DOOR LATCH ASSEMBLY (PART # FMC BE8Z 5421812 B / NOTE: INSF DESCRIPTION: LATCH). *TR
NHTSA ODI 10626168
Aug 15, 2014Latches & locks
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER'S SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THAT THE PASSENGER HAD TO HOLD THE DOOR SHUT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FRONT PASSENGER'S SIDE DOOR LATCH AND MECHANISM NEEDED TO BE REPLACED. THE FAILURE RECURRED ON THE REAR PASSENGER'S SIDE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
NHTSA ODI 10622549
Aug 15, 2014Latches & locks
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE FRONT PASSENGER SIDE DOOR HANDLE FRACTURED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD, WHERE THE CONTACT MADE A TEMPORARY ADJUSTMENT TO THE DOOR HANDLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.
NHTSA ODI 10622616
Aug 13, 2014Transmission & drivetrainCrash1 injury
2013 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE PARKING BRAKE MALFUNCTION. *SMD THE CONSUMER STATED SHE PUT THE VEHICLE IN PARK, OPENED THE DOOR, AND EXITED THE VEHICLE. HOWEVER, WHEN SHE TURNED AROUND, SHE NOTICED THE VEHICLE WAS MOVING. SHE ATTEMPTED TO ENTER THE VEHICLE, BUT IT WAS MOVING TOO FAST. THE DOOR FLIPPED HER HALF WAY AROUND AND SHE LANDED ON HER RIGHT HIP ON THE ROAD AND THE TIRE WENT OVER HER LEFT FOOT. THE VEHICLE ROLLED DOWN THE DRIVEWAY, INTO A PARKED VEHICLE. THE CONSUMER READ WHERE THE PARKING BRAKE SHOULD BE SET, WHEN THE VEHICLE WAS IN PARK. *JB
NHTSA ODI 10621646
Aug 11, 2014Airbags
MY 2013 FUSION WITH APPROXIMATELY 12,000 MILES WAS ALREADY SCHEDULED FOR REPAIR TO REPLACE BOTH REAR SHOCKS BECAUSE THEY WERE LEAKING. BEFORE IT WENT IN THE AIRBAG LIGHT CAME ON. THE DEALERSHIP SAID "NO PROBLEM WE WILL TAKE CARE OF IT". WHEN I WENT TO PICK IT UP THEY TOLD ME THAT THEY COULD NOT GET THE LIGHT TO GO OUT AND THAT THEY TRIED DOWNLOADING SOFTWARE TO THE RESTRAINT CONTROL MODULE (RCM) AND NEEDED TO ORDER ONE. THEN THEY WENT ON TO SAY THEY ARE ON BACK ORDER AND SHOULD ONLY TAKE A FEW DAYS. THEN I GET HOME TO HEAR THE MESSAGE THEY LEFT SAYING THAT THE PART WAS ON BACK ORDER AND THAT MY AIRBAGS WILL NOT WORK WITHOUT THE MODULE. I CALLED AND WAS TOLD THAT IT WILL TAKE WEEKS TO GET THIS PART AND THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. FROM WHAT THEY TOLD ME, THE MAGNITUDE OF THE BACK ORDER AND WHAT I HAVE READ IT SEEMS THIS IS A MAJOR PROBLEM. HOW MANY FUSION DRIVERS ARE DRIVING AROUND WITHOUT AIRBAGS? WHO KNOWS IF YOUR AIRBAGS WILL WORK EVEN IF YOUR AIRBAG LIGHT IS NOT SHOWING A PROBLEM? *TR
NHTSA ODI 10621567
Aug 9, 2014Body & structureLatches & locks
IN OCTOBER 2012 I PURCHASED A 2013 FORD FUSION SE 1.6L ENGINE WITH ECO BOOST, WHICH NOW HAS APPROXIMATELY 26,000 MILES ON IT. THE LEFT SIDE HOOD LATCH IS NOT FUNCTIONING PROPERLY PREVENTING THE HOOD FROM LATCHING SECURELY ON THAT SIDE. IT IS A SIGNIFICANT CONCERN FOR ME THAT THE HOOD MAY RELEASE IN FULL WHILE THE VEHICLE IS IN MOTION. THE OVERALL SAFETY OF THIS VEHICLE BECOMES OF GREATER CONCERN TO ME GIVEN THIS RECENT ISSUE IN LIGHT OF THE THREE PRIOR SAFETY RECALLS ON THIS SPECIFIC FUSION MODEL. *TR
NHTSA ODI 10621169
Aug 8, 2014Electrical system
TL* THE CONTACT OWNS A 2013 FORD FUSION ECO BOOST. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE ELECTRICAL SYSTEM FAILED AND THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL GEAR AND RESTARTED IT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT THE FAILURE OCCURRED BECAUSE THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT DID ES NOT THINK THE BATTERY CAUSED THE FAILURE TO OCCUR SINCE THE VEHICLE RESTARTED WITHOUT BEING JUMP STARTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,100.
NHTSA ODI 10620856
Aug 6, 2014AirbagsBrakesCrash1 injury
I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT, IN WHICH I WAS FIRST HIT BY ANOTHER CAR AND THEN COLLIDED WITH A LAMP POST. THE INITIAL BLOW RENDERED MY VEHICLE WITHOUT BRAKE POWER AND THE AIRBAGS DID NOT DEPLOY. I WAS WEARING A SEATBELT. MY CAR HEADED TOWARD THE STREET LAMP. I TRIED TO PRESS MY BRAKE, BUT IT WOULD NOT WORK. I TURNED MY STEERING WHEEL TO THE LEFT TO AVOID A HEAD-ON WITH THE LIGHT POST. UNFORTUNATELY, I HIT THE POST AND IT BROKE (LATER A POLICEMAN PUSHED IT OVER AND IT FELL TO THE GROUND). THE CAR FINALLY STOPPED AT ABOUT 200 FEET AWAY FROM THE SITE OF THE ACCIDENT, AS I DROVE IT ONTO THE MEDIAN STRIP. MY CAR WAS DAMAGED ON THE LEFT AND RIGHT FRONT LOWER AREA AND THE RIGHT TIRE WAS PUSHED WAY BACK. THE SWAY BAR AND KNUCKLE BROKE, AMONG OTHER THINGS. THE RIGHT FRONT DOOR WAS UNABLE TO OPEN. AFTER ALL THESE REPAIRS WERE DONE, THEY COULDN'T START THE CAR BECAUSE THE CRANKSHAFT SENSOR ALSO HAD TO BE REPLACED. IN TOTAL, THESE REPAIRS TOOK MORE THAN TWO MONTHS TO COMPLETE. I SPOKE TO THE REGIONAL MANAGER OF FORD MOTOR COMPANY TO SEE IF THEY WANTED TO INVESTIGATE THIS PARTICULAR CAR, AS IT OPERATED POORLY DURING THE ACCIDENT. THEY WERE NOT INTERESTED, AND SAID TO ALLOW GEICO TO HANDLE THINGS AND HAVE GEICO CALL THEM IF THEY FOUND ANYTHING AMISS. MY BACK WAS INJURED AND I CANNOT SAFELY LIFT MORE THAN 5 LBS AT A TIME. MY NEUROSURGEON ADVISED THAT I HAVE SURGERY SOON, OTHERWISE I RISK BECOMING PARALYZED FROM THE WAIST DOWN. I HAVE A THUMB INJURY AND THE ACCIDENT ALSO RE-ACTIVATED AN OLD CONCUSSION. MY NOSE MUST HAVE HIT THE STEERING WHEEL, AS IT WAS SORE FOR A WEEK. I CAN WALK AROUND AND FUNCTION RIGHT NOW, I JUST CAN'T LIFT ANYTHING. MY CAR IS READY IN THE SHOP, BUT I AM AFRAID TO DRIVE IT, AND I HAVE FIVE YEARS OF PAYMENTS LEFT ON IT. I NEVER WOULD HAVE HIT THE LAMP POST IF MY BRAKES HAD WORKED, AND MY AIRBAGS DID NOT DEPLOY FOR EITHER IMPACT. *TR
NHTSA ODI 10619452
Aug 2, 2014Fuel systemEngine
2013 FORD FUSION SE 2.0LT ECOBOOST ENGINE - BOUGHT MARCH 2014 ABOUT 33,000 MILES. MY ISSUES STARTED AROUND THE END OF MAY 2014. 1. WHEN COMING TO AN IDLE MY CAR ALWAYS ACTS LIKE IT IS GOING TO STALL. IT IDLES REALLY HARD AND THE RPMS ALWAYS JUMP REAL LOW. THERE ARE NEVER ANY WARNING LIGHTS/MESSAGES THAT APPEAR. 2. EXTREMELY POOR GAS MILEAGE - THIS IS A 4 CYLINDER AND AN ECOBOOST THAT SHOULD BE GETTING A HELL OF A LOT BETTER GAS MILEAGE - CITY AND HIGHWAY! MY 2012 FUSION V6 HAD WAYYYY BETTER MPG. I HAVE READ IN FORUMS ABOUT BOTH OF THESE 2 ISSUES AND FOUND RELATED PROBLEMS. FORD WANTED $180.00 JUST TO 'LOOK' AT MY DRIVEABILITY. JUST TO PLUG MY CAR COMPUTER INTO THEIR SCANNER. THERE ARE NO RECALLS ON THIS FOR MY SPECIFIC CAR EVEN THOUGH I AM FINDING A LOT OF THE SAME ISSUES AS SOME RECALLS ON OTHER MODEL FUSIONS. I SHOULD NOT HAVE TO PAY FOR THIS TO BE FIXED, THIS IS FAULT OF FORD. 3. MY A/C SYSTEM STOPPED BLOWING COLD AIR AT 36,816 MILES!!! STILL NO WARNINGS ACTIVE AND FORD WANTS $120.00 JUST TO 'LOOK' AT IT - AND CHARGE ME MORE TO FIX ANY ISSUES IT HAS. WHILE READING SOME FORUMS I HAVE NOTICED SEVERAL RECALLS/SAME ISSUES FOR THIS AND SOME SAY THAT THE A/C PIPE IS FAULTY AND LEAKS. BUT MY SPECIFIC CAR DOES NOT HAVE THOSE RECALLS SO FORD WILL NOT FIX ISSUE. AND AGAIN, I SHOULD NOT HAVE TO PAY FOR FAULTY PARTS! DISGUSTED!!!!! PLEASE CORRECT THE RECALLS SO I CAN DRIVE SAFELY. *TR
NHTSA ODI 10618375
Jul 30, 2014Transmission & drivetrainElectrical systemFuel system
"STOP SAFELY NOW" ERROR. THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. ON 7/26/14 I DROVE 1 HOUR, PARKED, TURNED CAR OFF AND "REMOVED THE IGNITION KEY" THEN THE INTERIOR AIR CONDITIONING BLOWER/FAN TURNED ON FULL AS IF THE DEFROSTER WAS ON. THE TOUCH SCREEN LCD REMAINED ON AS WELL. PRESSING THE CLIMATE CONTROL BUTTONS ON EITHER THE LCD OR THE CONSOLE HAD NO AFFECT. I INSERTED THE KEY AND STARTED THE CAR AGAIN SEVERAL TIMES WITHOUT CHANGE. THE INTERIOR AIR CONDITIONER BLOWER/FAN CONTINUED TO RUN. I WANTED TO MAKE SURE THE CAR WOULD ACTUALLY DRIVE SO I PULLED FORWARD OUT OF THE PARKING SPACE WHEN THE "STOP SAFELY NOW" LIGHT APPEARED AND THE DRIVETRAIN DISENGAGED PREVENTING DRIVE OR REVERSE FROM WORKING. LUCKILY I WAS ABLE TO ROLL THE CAR BACK TO THE PARKING SPACE SAFELY. I REPEATED THIS PROCESS SEVERAL TIMES AND EVERY TIME THE DRIVETRAIN DISENGAGED WITHIN ABOUT 3 TO 5 SECONDS PREVENTING ANY FORWARD OR REVERSE MOVEMENT. HAD THIS HAPPENED ON A HIGHWAY I JUST DROVE IT COULD HAVE CAUSED A LIFE THREATENING ACCIDENT. LOCKED AND LEFT THE CAR SIT FOR 5 HOURS. CAME BACK TO THE CAR AND IT WORKED NORMALLY FOR A 1 HOUR DRIVE HOME. CALLED DEALERSHIP AND SCHEDULED DIAGNOSTIC. A SECOND ISSUE THAT MAY OR MAY NOT BE RELATED OCCURRED AFTER AN OIL CHANGE AND REPLACEMENT OF A PURGE VALUE ASSEMBLY 1 MONTH AGO. THE ISSUE THAT STARTED IS THE ENGINE ENGAGES REGARDLESS OF THE VEHICLE MODE OR OPERATION. EVEN WHEN SET TO FULL ELECTRIC AND PARKED WITH NO ACCESSORIES RUNNING, THE MOTOR TURNS ON AT A HIGH IDLE AND REMAINS ON. A FIRMWARE UPDATE PARTIALLY RESOLVED THE MOTOR RUNNING CONSTANTLY AS NOW IT RUNS A LITTLE MORE THAN 50% OF THE TIME FOR NO REASON AND AT A HIGH IDLE. THERE WERE NO ISSUES DURING THE 10 MONTHS PRIOR TO NEEDING THE PURGE VALVE ASSEMBLY AND SUBSEQUENT ISSUES APPEARING. *TR
NHTSA ODI 10617677
Jul 21, 2014Fuel system
THIS CAR HAS A 16.5 GALLON GAS TANK BUT IT ONLY FILLS U TO 13.00 GALLONS. THERE IS A TSB FOR THIS CAR BUT FORD REFUSES TO ADMIT THE PROBLEM IS THE GAS TANK AND HELP ME. I HAVE TALKED TO A LOT OF PEOPLE OF THE FORUMS AND THEY SAY WHEN THE GAS TANK IS REPLACED IT FIXES THE PROBLEM HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/ TSB 13-6-3. *TR
NHTSA ODI 10615120
Jul 18, 2014Electrical systemAirbags
I WAS EXITING FROM THE HIGHWAY, AND ALL OF A SUDDEN, ALL OF THE WARNING LIGHTS CAME ON (ABS, TRACTION CONTROL, AIRBAGS, HILL ASSIST, ETC.). ALL SYSTEMS BECAME UNOPERATIONAL WHILE I WAS DRIVING, WHICH CAUSED ME GREAT CONCERN. I BROUGHT IT INTO THE DEALERSHIP THE NEXT MORNING (THE ISSUE WAS STILL HAPPENING), AND THEY KEPT IT FOR TWO WEEKS BECAUSE THE AFFECTED PART, A RESTRAINT CONTROL MODULE (RCM), WAS ON NATIONAL BACKORDER. THEY SAID THE CAR WAS UNSAFE TO DRIVE, AND, IF I HAD GOTTEN IN AN ACCIDENT, THE AIRBAGS WOULDN'T HAVE DEPLOYED. I HAVE READ ABOUT A NUMBER OF OTHER PEOPLE WITH 2013 FUSIONS WITH THE SAME EXACT DEFECTIVE PART, SO THIS ISSUE SHOULD PROBABLY BE INVESTIGATED. *TR
NHTSA ODI 10614537
Jul 18, 2014Steering
I WAS DRIVING HOME FROM WORK AND BRIEFLY HEARD A WARNING LIGHT CHIME. I GLANCED DOWN AND SAW WHAT I THOUGHT WAS A STEERING WARNING LIGHT THEN IT WENT AWAY WITHIN SECONDS. *TR
NHTSA ODI 10614651
Jul 17, 2014Tires
TOLD I WILL NEED NEW TIRES ON MY NEW CAR! *TR
NHTSA ODI 10611269
Jul 8, 2014Electrical system
WHEN YOU GO TO THE CAR IT IS TOTAL DEAD, NOTHING WORKS, CAN NOT LOCK DOORS. WAIT 30 MINUTES TO 2 HOURS AND THEN WHEN YOU GE IN EVERTHING WORKS. AT DEALER FOR THE 4TH TIME NEVER GIVES AN ERROR. TWO TIMES DROVE IT IN AFTER IT WOULD NOT START THEY HOOKED IT UP BUT NO CODE. TWO TIMES HAD IT TOWED IN. THE LAST TIME CAR GOT TO DEALER STILL DEAD. WHEN THEY STARTED TO WORK ON IT, IT WAS OK. AGAIN NO ERROR CODE. FORD DEALER HAS THE CAR (11 DAYS SO FAR) WORKING WITH FORD CAN NOT FIND THE PROBLEM. WHEN THIS HAPPENS THE CAR UNLOCKS IT SELF BEFORE IT GOES DEAD. *JS
NHTSA ODI 10608968