What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

FIRST TIME WAS YESTERDAY MORNING. HUSBAND WAS PULLING OUT OF A PARKING SPOT AND CAR STALLED. HE DIDN'T MENTION IT, THINKING IT WAS JUST A FLUKE. YESTERDAY EVENING I WENT TO THE STORE AND WHEN PULLING OUT OF PARKING SPOT CAR STARTED MISSING AS IF IT WERE NOT GETTING FUEL AND THEN STALLED. WHEN I TOLD HUSBAND ABOUT IT, HE EXPLAINED THAT THE SAME THING HAPPENED TO HIM EARLIER IN THE DAY. VERY SCARY FEELING. LUCKILY BOTH TIMES WERE AT SLOW SPEEDS. *TR

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THERE IS A SHARP EDGE ON THE SEAT RAILS. I CUT MY FINGER DEEPLY RETRIEVING A NAPKIN THAT FELL BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE. *TR

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I WAS DRIVING SW BOUND ON HWY 20 IN LOGANVILLE, GA WHEN MY CAR SURGED AND POWERED OFF AT 50 MPH 'THE VEHICLE TURNED OFF ON A VERY BUSY ROAD. I JUST BOUGHT THIS CAR LAST YEAR. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS FIRST TIME IT HAPPENED FORD REPLACED MY ENTIRE STEERING COLUMN. I HAD ZERO STEERING CAPABILITY, THE ENGINE WAS OFF AND UNRESPONSIVE AND ALL OF MY ELECTRONIC PANELS WENT DARK EXCEPT FOR A MESSAGE SAYING "TRANSMISSION IS NOT IN PARK" AND THE ENGINE WARNING LIGHT (YELLOW) CAME ON. I WAS ABLE TO HIT THE HAZARD LIGHTS AND BARELY INCH TO THE RIGHT SIDE ON THE HIGHWAY. THERE WAS A TRUCK BEHIND ME THAT HAD TO MAKE AN EVASIVE LANGE CHANGE MANEUVER TO THE LEFT IN ORDER TO AVOID COLLISION. ONCE I CAME TO A STOP I IMMEDIATELY TURNED MY VIDEO CAMERA ON MY PHONE AND STARTED DOCUMENTING WHAT WAS HAPPENING IN THE VEHICLE. I HAVE THIS VIDEO READILY AVAILABLE FOR YOU IF YOU NEED IT TO FURTHER YOUR INVESTIGATION. *TR

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ONE OF FORD'S ADVERTISED SAFETY SYSTEM IS THE CROSS TRAFFIC ALERT (CTA) AND BACKUP SENSORS THAT ALERT THE DRIVER TO SOMEONE IMMEDIATELY BEHIND THE VEHICLE OR APPROACHING THE VEHICLE FROM THE SIDES. WE NOTICED THAT WE COULD NOT HEAR THE SAFETY ALERT FROM THE REAR OF THE CAR UNDER NORMAL CONDITIONS. I DECIDED TO MEASURE THE LOUDNESS OF THE ALERTS TO SEE HOW THE THEY COMPARED TO NORMAL LEVELS. ALL MEASUREMENTS WERE TAKEN AT THE DRIVER'S SEAT USING DBA SINCE THIS WEIGHTS THE SOUND TO MATCH THE CONTOUR OF THE HUMAN EAR. THE FORWARD SENSORS MEASURE AT 55 DBA WHICH IS AT THE MID-POINT OF NORMAL COMMUNICATION (50-60 DBA) AND IS QUITE NOTICEABLE UNDER ALL CONDITIONS. THE REAR SAFETY ALERT MEASURES AT 40 DBA WHICH IS A LITTLE BIT ABOVE A SOFT WHISPER. NORMAL COMMUNICATION IS BETWEEN 10 AND 100 TIMES LOUDER. WHEN YOU GET IN YOUR HOT CAR IN A PARKING LOT THE A/C IS ON HIGH IT MEASURES 70 DBA. THIS IS WHEN YOU NEED THE SAFETY SYSTEM TO WORK WHEN BACKING OUT OF A PARKING SPOT. PROBLEM IS THE NOISE FROM THE A/C IS 1,000 TIMES LOUDER THAN THE SAFETY ALERT RENDERING IT INAUDIBLE UNLESS YOU TURN YOUR HEAD AND LEAN INTO THE BACK SEAT AREA, THEN A FAINT SAFETY ALERT CAN BE HEARD. I COMPLAINED TO FORD AND THIS WAS ASSIGNED A CASE NUMBER CAS-4970853. I THOUGHT IT WAS JUST MY CAR BECAUSE A FRIEND OF MINE HAS A FUSION ENERGI SAME YEAR AND HIS IS A LITTLE LOUDER ABOUT 46 DBA. THE DEALERSHIP COULD FIND NOTHING WRONG AND FORD SAID THERE WAS NOTHING THEY COULD DO TO FIX IT. I ASKED FOR THE SPECIFICATION ON THE SOUND LEVEL SO I COULD VERIFY MY CAR WAS WITHIN SPEC. I WAS TOLD THEY DO NOT HAVE A SPEC, WHICH MEANS AS LONG AS IT MAKES A SOUND IT'S GOOD. IF THIS IS TRUE IT'S AN UNFORGIVABLE LAPSE IN QUALITY. I WAS TOLD ALL THE HYBRIDS ARE MUCH LOWER LEVEL THAN THE NON-HYBRIDS WHICH MAKES THIS A FLEET-WIDE SAFETY ISSUE. WORKAROUND: TURN YOUR RADIO UP AND IT WILL MUTE WHEN A SAFETY ALERT OCCURS

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2013 FORD FUSION TITANIUM REAR SHOCKS ARE BAD AT 44,000 MILES. WHEN ROUGH ROAD IS HIT THE VEHICLE BECOMES UNSTABLE AND THE REAR END BOUNCES EXCESSIVELY. WHEN TRYING TO FIND REPLACEMENT OEM PARTS AT DEALERSHIP, THEY STATE THE PART IS BACKORDERED UNTIL AT LEAST DEC 23 2014. WHEN TRYING TO FIND AFTERMARKET REPLACEMENTS, THERE ARE NONE AVAILABLE FROM MAJOR MARKETERS. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/15/16*CN UPDATED 01/27/15

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MY 1ST ENCOUNTER WAS LESS THAN 90 DAYS AFTER PURCHASE. MY POWER STEERING ASSIST LIGHT CAME ON WHEN ACTIVATING HANDS FREE PHONE, I LOST POWER STEERING AND COULD NOT MANUALLY TURN STEERING WHEEL. TURNED CAR OFF, RESTARTED ENGINE AND POWER STEERING WORKED. HAVE LOST POWER STEERING ON SEVERAL DIFFERENT OCCASIONS WITHOUT USING THE SYNC OPTION. CAR HAS BEEN BACK TO DEALER ON SEVERAL OCCASIONS AND A FORD REPRESENTATIVE HAS BEEN CONSULTED TO IDENTIFY AND REPAIR THIS DANGEROUS ISSUE, TO NO AVAIL. AFTER SPEAKING WITH A FORD REPRESENTATIVE FOR A POSSIBLE "IN HOUSE LEMON LAW" EVALUATION, I WAS TOLD THERE WAS NO PROBLEM WITH MY CAR AND THEY HAVE OFFERED AN EXTENDED WARRANTY AT NO ADDITIONAL CHARGE. *TR

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PASSENGER DOOR OPENED WHILE DRIVING. BOTH DOORS WILL NOT STAY LATCHED. *TR

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PULLING INTO A PARKING LOT AND THE DISPLAY FLASHED WARNING AND DINGED, POWER STEERING FAILURE. SHUT CAR OFF, WARNING GONE, TAKING IT TO DEALERSHIP TOMORROW. ALSO TO NOTE EVER SINCE BUYING THE FUSION THE TURN SIGNALS WILL RANDOMLY SHUT OFF BEFORE COMPLETION OF TURN, SOMETIMES EVEN BEFORE TURN, EVERY TIME THE TURN SIGNAL WAS ACTIVATED ALL THE WAY NOT JUST THE FIRST STAGE. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE GARAGE, THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 46,000.

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I WAS DRIVING HOME FROM A ROAD TRIP AND WAS ABOUT 300 MILES FROM HOME WHEN MY "SERVICE POWER STEERING" NOW MESSAGE CAME ON MY SCREEN AND LESS THAN 5 MINUTES AFTER THAT MY STEERING WENT OUT ON MY VEHICLE. I PULLED OFF THE ROAD AT A GAS STATION AND TURNED MY CAR OFF AND THEN ON AGAIN BUT THE STEERING WAS STILL OUT. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE TURN SIGNALS FAILED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURNING MODULE NEEDED TO BE REPLACED. AT THE TIME OF THE REPAIR, THE MANUFACTURER STATED THAT THE TURNING MODULE WAS NOT THE CAUSE OF THE FAILURE. THE DEALER STATED THEY WOULD CALL BACK WHEN THE APPROPRIATE REPAIR WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

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WITHIN 2 MONTHS TWO DOOR LATCHES FAILED AND HAD TO BE REPLACED. I WORRY ABOUT THE OTHER 2 NOW. I DON'T KNOW IF THEY WOULD FAIL WHILE DRIVING. BOTH HAPPENED WHEN I OPENED THE DOOR AND THEN COULD NOT SHUT IT. *TR

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THE FRONT PASSENGER DOOR OF MY 2013 FORD FUSION WILL NOT CLOSE. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER AND THE DIAGNOSIS WAS FAILURE OF THE DOOR LATCH ASSEMBLY. THE PART IS ON BACKORDER AND I WAS TOLD THEY HAVE NO IDEA WHEN THE PART WILL BE SHIPPED. WHILE AT THE DEALER, THERE WAS ANOTHER 2013 FORD FUSION WITH THE SAME PROBLEM ON THE SAME DOOR AS MINE. I HAVE OWNED THIS CAR FOR ALMOST TWO YEARS AND THERE IS NO WAY A DOOR LATCH SHOULD FAIL THIS EARLY. THE TOTAL COST FOR THE REPAIR WILL BE $431. *TR

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I WAS DRIVING ON THE BLUE RIDGE PARKWAY ON A SUNNY DAY. MY HEADLIGHTS WERE SET AT "AUTO." THIS SELECTION AUTOMATICALLY TURNS MY HEADLIGHTS FROM DAYLIGHT RUNNING LIGHTS TO FULL HEADLIGHTS BASED ON THE AMOUNT OF LIGHT OUTSIDE. I ENTERED ONE OF THE MANY TUNNELS ON THE PARKWAY AND MY LIGHTS DID NOT COME ONE. IT WAS A SHORT TUNNEL, SO I THOUGHT PERHAPS THE SENSOR DIDN'T "THINK IT WAS DARK ENOUGH." HOWEVER, FOR EACH TUNNEL AFTER THAT, AND TO THIS DAY REGARDLESS HOW LONG OR DARK THE TUNNEL, MY "AUTOMATIC" HEADLIGHTS DO NOT TURN MY HEADLIGHTS ON. THIS CREATES AN UNEXPECTED COMPLETE LACK OF VISION. FORD CORPORATE AND MY LOCAL FORD SERVICE DEPARTMENT BOTH AGREED THAT THIS IS NOT UNUSUAL, THAT THE AUTOMATIC HEADLIGHTS OFTEN TAKE UP TO 20 SECONDS TO MAKE THE ADJUSTMENT. I KNOW NO OTHER CAR WHERE THIS ADJUSTMENT ISN'T NEARLY INSTANTANEOUSLY. HAD THERE BEEN A CYCLIST IN THE TUNNEL OR HAD I MET ANOTHER CAR, THIS "ANOMALY" COULD HAVE BEEN CATASTROPHIC. *TR

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VEHICLE STALLED OUT AFTER TAKING A TURN AFTER A STOP SIGN. SPEED WAS AROUND 10-15MPH. ROLLED TO SIDE OF ROAD. CHECK ENGINE LIGHT ILLUMINATED. VEHICLE STRUGGLED TO RE-START AFTER SEVERAL ATTEMPTS. WHEN IT DID START IT WOULD IMMEDIATELY STALL AFTER PLACING THE SHIFTER INTO DRIVE. HAD VEHICLE TOWED TO DEALER. *TR

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WHILE DRIVING WITH CHILDREN IN THE BACK SEAT OF THE VEHICLE THE REAR PASSENGER DOOR BECAME UNSECURED. THE DOOR LATCH FAILED AND WOULD NOT RE-SECURE. THIS WAS THE SECOND INCIDENT ON THE SAME CAR IN LESS THAN 2 WEEKS. THE FIRST TIME THE FRONT PASSENGER DOOR WOULD NOT SECURE. THAT FIRST TIME FORD REPAIRED THE DOOR. WHILE PICKING THE VEHICLE UP AFTER THE REPAIR ANOTHER FORD FUSION OWNER WAS DROPPING OFF HIS VEHICLE WITH THE SAME ISSUE. THE SAME DEALERSHIP HAD ANOTHER FUSION IN A COUPLE DAYS EARLIER WITH THE SAME PROBLEM. THIS IS A SAFETY CONCERN. MY FAMILY WAS IN THE CAR WHEN THE DOOR FAILED. *TR

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WHILE DRIVING IN A PARKING LOT THE REAR PASSENGER SIDE DOOR UN-LATCHED AND OPENED. EFFORT TO CLOSE THE DOOR WAS NOT SUCCESSFUL. WE SECURED THE DOOR CLOSE WITH A RATCH-TIE DOWN AND TOOK THE CAR IN FOR SERVICE. THE DEALER INDICATED THE DOOR LATCH SYSTEM NEEDED TO BE REPLACE FOR $400. *TR

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MILEAGE LISTED WAS ESTIMATE HAD CAR FOR 2 1/2 WEEKS DRIVING ON NJ TURNPIKE MESSAGE POWER STEERING FAULT PULLED IN TO REST STOP PER FORD, TURNED CAR OFF AND THEN ON MESSAGE WENT OFF BUT POWER STEERING LOCKED.UNABLE TO TURN WHEEL. CAR HAD TO BE TOWED TO FORD AGENCY-MALOUF NORTH BRUNSWICK NJ- THEY REPLACED POWER STEERING UNIT. MEDFORD FORD AND MALOUF FORD SAID THEY HAD NEVER HEARD THIS COMPLAINT BEFORE WHY ISN'T THIS CAR PART OF RECALL. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE POWER STEERING GEAR ASSEMBLY UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,264. UPDATED 11/20/14*LJ UPDATED 8/17/2015*JS

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THE 2013 FORD FUSION ENERGI, LEASED FROM FORD COUNTRY (280 N. GIBSON RD., HENDERSON, NV 89014), LOSES CONTROL OF STEERING. THE LOSS OF STEERING HAS OCCURRED ON THREE (3) SEPARATE INCIDENTS, THE MOST RECENT BEING SEPTEMBER 26, 2014. THERE ARE 2 SEPARATE SYMPTOMS OF THE STEERING PROBLEMS AS FOLLOWS: 1. THE STEERING BECOMES STIFF AS IF IT ONLY HAS MANUAL STEERING. 2. THE STEERING IS COMPLETELY LOST WHEREBY YOU HAVE NO CONTROL OF THE CAR'S STEERING. I TOOK THE CAR TO FORD COUNTRY SERVICE ON SEPTEMBER 26, 2014 FOR DIAGNOSIS AND REPAIR. FORD COUNTRY SERVICE REPORTED "NO PROBLEM FOUND" AFTER HAVING MULTIPLE TECHNICIANS TEST DRIVE THE VEHICLE AND BECAUSE THEY SAID THEY COULD NOT DUPLICATE THE PROBLEM. FORD COUNTRY SERVICE RECOMMENDED I CONTACT FORD MOTOR COMPANY CUSTOMER SERVICE AND REPORT THE ISSUE. I COMPLIED AND CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE PERSON NAMED [XXX], ID # [XXX], CASE # [XXX]-. THE CUSTOMER SERVICE PERSON ([XXX]) RESPONDED ON OCTOBER 6, 2014 STATING THERE WAS NO OTHER ACTION FORD MOTOR COMPANY COULD TAKE BECAUSE THE SERVICE TECHNICIANS NEED TO DUPLICATE THE PROBLEM BEFORE REPAIRS CAN BE MADE AND SINCE THEY COULD NOT DUPLICATE THE PROBLEM, FORD COUNTRY WAS DIRECTED TO RELEASE THE VEHICLE BACK TO THE OWNER AND TERMINATE RENTAL CAR REIMBURSEMENT EFFECTIVE TODAY (OCT. 6, 2014).. THIS PROBLEM APPEARS TO BE IDENTICAL TO THE PROBLEM WITH FORD FUSION AUTOMOBILES REPORTED IN THE ASSOCIATED PRESS (AP) NEWSPAPER ARTICLE "FEDS PROBE POWER STEERING IN FORD MIDSIZE CARS", DATED OCTOBER 6, 2014. A COPY OF THIS COMPLAINT IS BEING DELIVERED TO FORD COUNTRY, COPY TO FORD MOTOR COMPANY CUSTOMER SERVICE ALONG WITH THE AP ARTICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

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WHEN YOU PUT ON THE BRAKES, THE VEHICLE ALWAYS TURNS HARD TO THE LEFT. THIS HAS DONE IT SINCE I HAVE HAD THE CAR. THOUGHT IT HAD TO DO WITH LOW PROFILE TIRES. TIRES ARE ROTATED AND BALANCE AS INDICATED BY MANUFACTURER. THE CAR IS ALSO ALIGNED AND DRIVES STRAIGHT FORWARD. *TR

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AIRBAG WARNING LIGHT ILLUMINATED. AFTER RESTARTING CAR, IT SOMETIMES STAYED ON, AND SOMETIMES WOULD CLEAR. HAPPENED ~ ONCE A MONTH, THEN STARTED TO HAPPEN WITH ALARMING FREQUENCY IN JULY 2014. AIRBAG WARNING LIGHT WOULD COME ON ALMOST EVERY TIME CAR WAS USED. IN SEPT 2014, CAR WAS TAKEN TO DEALERSHIP AND SERVICE WAS PERFORMED. LIGHT DID NOT COME BACK ON FOR TWO WEEKS. AIRBAG WARNING LIGHT THAN BEGAN TO ILLUMINATE AGAIN FREQUENTLY. CAR WAS TAKEN BACK IN AGAIN AND TECH'S WORKED FOR TWO DAYS ON VEHICLE AND HAD ISSUES FINDING A ROOT CAUSE. CAR WAS NOT FIXED BUT WE WERE TOLD TO BRING BACK IN AGAIN. ON 10/3/2014, I RAN A VIN RECALL LOOKUP, AND NO RECALLS WERE ISSUED FOR MY CAR ALTHOUGH ISSUE SEEMS TO ALIGN WITH A RECALL ISSUED BY FORD ON SEPT 24-25/2014. I AM CONCERNED THAT THE POPULATION OF AFFECTED VEHICLES IS LARGER THAN THE RECALL. *TR

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TL* THE CONTACT OWNED A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO AVOID A HEAD ON COLLISION, THE CONTACT SWERVED AND LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A FENCE AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,300.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE TEMPERATURE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE WAS AT THE MAXIMUM HIGH. THE CONTACT WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,755.

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