What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES,LOCKS,LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

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WHILE I WAS DRIVING THE GAS TANK STARTED MAKING A VIBRATING NOISE. I LOOKED IT UP AND IT SAID THERE WAS NO RECALL ON MY VEHICLE BUT THERE WAS ON OTHERES??? I WANT THIS FIXED I HAVE AND INFANT AND A TODDLER IN MY VEHICLE AND IT IS UNSAFE TO RIDE IN.

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PASSENGER DOOR WILL NOT CLOSE OR LATCH. DOOR LATCH BREAKS AND DOOR WILL NOT REMAIN CLOSED / LATCH WHEN VEHICLE OPERATING AND OR NOT OPERATING. LATCH HAS BEEN REPLACED 3 TIMES UNDER FORD MOTOR COMPANY RECALL 15S16. THE DOOR MAY UNLATCH WHILE DRIVING AND OPEN AND RESULT IN INJURY.

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TL* THE CONTACT OWNED A 2013 FORD FUSION. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS), 15V246000(LATCHES/LOCKS/LINKAGES), AND 15V250000 (STEERING). THE CONTACT WAS UNABLE TO RECEIVE THE RECALL REPAIRS DUE TO THE PARTS NOT BEING AVAILABLE FOR SEVERAL MONTHS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT LOST CONSCIOUSNESS AND CRASHED INTO TWO VEHICLES AND INTO A DITCH. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES AND RECEIVED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT 10 MPH, THE FRONT PASSENGER DOOR BECAME INOPERABLE AND OPENED WITHOUT WARNING. THE PASSENGER SUSTAINED INJURY TO THE RIGHT ELBOW AND MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FRONT PASSENGER DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

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THERE IS CURRENTLY A "SAFETY RECALL" # 15S16 FOR THE DOOR LATCH AND BROUGHT TO DEALERSHIP TO HAVE IT REPAIRED AND THE OTHER DOORS REPAIRED AS WELL SINCE IT UNLATCHED WITHOUT WARNING AND NOW UNDERSTAND THAT THIS MAY HAPPEN AT ANYTIME AND WE ARE FRIGHTENED TO DRIVE CAR ON HIGHWAY. THE DEALERSHIP INFORMED US THEY WILL ONLY REPAIR THE BROKEN DOOR ONLY. THIS IS A SAFETY RECALL AND IT HAPPENED TO ONE DOOR MEANING WE ARE NOW AT RISK OF HAVING IT HAPPEN AGAIN. WE DO NOT FEEL SAFE AT ALL DRIVING THIS CAR SINCE IT ALREADY HAPPENED. WOULD APPRECIATE IT IF SOMEONE FROM YOUR ORGANIZATION COULD CONTACT COUNTRY FORD IN HENDERSON, NEVADA AND TELL THEM TO REPLACE ALL THE DOOR LATCHES ON OUR CAR. THE CAR HAS BEEN AT THE DEALER SINCE JULY 30TH, 2015.

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I HIT TWO VEHICLES AND WENT A DITCH HEAD FIRST AND THE AIR BAG DIDN'T GO OFF. NOW I GET BAD MIGRAINES.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND FAILED TO CLOSE. THE CONTACT HAD TO TIE THE DOOR DOWN IN ORDER TO SAFELY CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE LOCKS MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE OCCURRED TWICE BEFORE WITH THE FRONT PASSENGER DOOR AND REAR PASSENGER DOOR. THE CONTACT REQUESTED THAT THE MANUFACTURER REPLACE THE LOCK FOR THE ONLY DOOR THAT HAD NOT MALFUNCTIONED; HOWEVER, THE MANUFACTURER REFUSED UNTIL A FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH AND ATTEMPTING TO SLOWDOWN, THE VEHICLE STALLED AND WHEN ATTEMPTING TO RESTART THE VEHICLE IT DELAYED TO START. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT PARTS OF THE ENGINE AND ENGINE COOLING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

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THE BRAKES ON MY 2013 FORD FUSION TITANIUM HAD BEEN IMPROPERLY "PULSING" FOR SOME TIME. BROUGHT CAR TO MY MECHANIC TO CHECK BRAKES ~7/31/15. HE FOUND THAT REAR CALIPERS, PADS AND ROTORS WERE ESSENTIALLY TOTALLY WORN WHILE FRONT BRAKES WERE FINE AND SHOWED MINIMAL WEAR. HAD TO HAVE REAR CALIPERS, PADS AND ROTORS COMPLETELY REPLACED. MECHANIC SAID THIS SORT OF BRAKE WEAR IS NOT NORMAL FOR A VEHICLE WITH ~26,000 MILES ON IT. IN FACT, IN HIS EXPERIENCE THE FRONT BRAKES USUALLY GO BEFORE THE REAR BRAKES...UPDATED 11/02/15 *BF UPDATED 01/08/2016*JS *CN

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WHILE ARRIVING AT OUR DESTINATION THIS EVENING, MY FAMILY AND I GOT OUT OF THE VEHICLE. I NOTICED THAT THE PASSENGER SIDE DOOR DID NOT CLOSE, AFTER I PRESSED THE DOOR LOCK REMOTE CONTROL, I RETURNED TO THE CAR, THINKING SOMETHING MIGHT BE CAUGHT. I DID NOT NOTICE ANYTHING OBSTRUCTING THE DOOR, SO I TRIED CLOSING THE DOOR, AND IT JUST WOULD NOT LATCH. I PROCEEDED TO DISCONNECT THE BATTERY CABLE, IN ORDER TO PREVENT THE BATTERY FROM DRAINING, I WILL CALL THE DEALERSHIP TOMORROW, SEE IF THEY CAN REPAIR IT.

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I TOOK MY CAR TO THE DEALERSHIP BECAUSE ORIGINALLY MY DOOR LATCH STOPPED WORKING. WHEN I WENT TO PICK UP MY CAR, THEY TOLD ME THE ELECTRONIC STEERING, OR THE EPAS, WENT OUT ON THE CAR. THEY SAID IT'S NOT THE FIRST TIME THEY'VE SEEN THIS HAPPEN AND WEREN'T SURPRISED AT ALL. I'VE CONTACTED FORD AND THE ORIGINAL DEALERSHIP WHERE I PURCHASED THE CAR AND BOTH TOLD ME THERE WAS NOTHING THAT COULD BE DONE BUT KEEP THE RECEIPTS IF I GET IT REPAIRED JUST IN CASE THERE IS A RECALL. ALSO, THIS ISSUE IS UNRELATED TO THE STEERING BOLT RECALL.

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DRIVERS DOOR LATCH FAILED. THIS IS THE THIRD LATCH TO FAIL ON THE CAR. WE HAD BOTH PASSENGER SIDE DOOR LATCHES FAIL LAST YEAR, FILED A REPORT FOR BOTH. LATCH WAS REPLACED, NEW DESIGN DOOR LATCHES APPRENTLY UNTIL THE END OF THE YEAR.

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THE RIGHT PASSENGER FRONT DOOR LATCH WAS REPLACED WITH THE SAME DEFECTIVE LATCH PART THAT HAS A RECALL, THIS DOOR IS INTERMITTENTLY STICKING WHICH IS MAKING ME EXTREMELY NERVOUS THAT IT IS GOING TO FLY OPEN WHILE TRAVELING DOWN THE ROAD WITH MY TODDLER OR SOMEONE ELSE IN THE CAR, ALONG WITH PASSENGERS ON THE ROAD. I AM IN FEAR OF BEING LOCKED INSIDE OF THE CAR AS WELL, BEING THAT IT DOESN'T HAVE ANY KEY HOLES! THE DOOR HAS STUCK APPROXIMATELY 5 TIMES SINCE THE "REPAIR" AT FAIRWARY FORD IN BURGAW, NC. ALSO WHEN I PLACE MY CAR IN REVERSE AND PRESS THE GAS PEDAL THERE IS A DELAY SOMETIMES BEFORE IT STARTS TO REVERSE, THIS CAN BE FATAL IF SOMEONE IS EVER BEHIND ME!

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MY DOOR LATCHES HAVE BROKEN ON THREE OF MY FOUR DOORS. EACH TIME IT IS LIKE PULLING TEETH TO GET A PART. ON THE SECOND TIME, I WENT IN TO GET IT FIXED, IT TOOK 2 1/2 WEEKS. ASKED DEALERSHIP TO CHECK THE OTHER TWO DOORS, SAID FINE. THE NEXT TIME I OPEN THE DOOR THAT WAS "CHECKED" DOOR WOULD NOT CLOSE.. HAD TO BRING IT BACK AND TOLD THEM I WOULD NOT LEAVE WITH OUT OTHER DOORS BEING FIXED. THE DEALERSHIP FIXED THE BROKEN ONE, BUT TOLD ME THEY CAN NOT FIX THE OTHER ONE UNTIL IT IS A PROBLEM . THE RECALL NOTICE SAYS WAIT FOR DEALERSHIP TO CONTACT WHEN PARTS AVAILABLE UNLESS CURRENTLY EXPERIENCING CONCERN WITH VEHICLE. THIS IS A HAZARD TO MY SAFETY AND OTHER DRIVERS. ALLOWING SOME ONE TO DRIVE WITH DOORS THAT CAN COME LOOSE, WHEN 3/4 HAVE HAD A ISSUES. I DON'T FEEL SAFE. PLUS I AM PAYING FOR A CAR THAT IS NOT FULLY UP TO STANDARD. IT IS LIKE DRIVING A BOMB WITH A CLOCK THAT YOU DON'T KNOW WHEN IT WILL GO OFF. THE DEALERSHIP IS HIDING BEHIND BEING A FRANCHISE AND NOT PART OF FORD. PEOPLE'S SAFETY SHOULD BE THE NUMBER ONE ISSUES. IF THIS IS HAPPENING TO ME HOW MANY OTHER PEOPLE ARE ON THE ROAD IN THE SAME SITUATION. . THANKS CONCERN OWNER AND DRIVER

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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WHILE TRAVELING ON THE HIGHWAY THE SERVICE POWER STEERING LIGHT CAME FLASHING ON AND THE STEERING BECAME DIFFICULT. ONCE I GOT TO MY DESTINATION, I PARKED THE CAR. THE NEXT MORNING THE POWER STEERING WAS NOT OPERATING AND I COULDN'T TURN THE WHEELS. I HAD THE CAR TAKEN TO THE NEAREST FORD DEALER WHERE THEY INFORMED ME THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. IT WAS NOT COVERED UNDER WARRANTY. THERE WAS NO ACCIDENT, BUT IF IT HAD FAILED IN HEAVY TRAFFIC, I MAY NOT HAVE BEEN SO LUCKY.

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WHEN THE CAR WAS STARTED IT INDICATED A SAFETY SENSOR WASN'T WORKING. EVERYTHING ELSE SEEMED FINE. WHILE DRIVING DOWN THE ROAD THE AIR/DEFROST SYSTEM STOPPED WORKING CAUSING WINDOWS TO FOG, I ALSO LOST CONTROL OVER THE VOLUME AND ALL OF THE CONSOLE SYSTEMS. ONLY 2 OF THE WINDOWS WOULD GO DOWN. BEFORE I WAS ABLE TO PULL OVER (ABOUT 5 MINUTES) EVERYTHING STARTED WORKING AND AT THE SAME TIME WHILE DRIVING MY ELECTRONIC SEAT STARTED MOVING FORWARD. FINALLY STOPPING MAYBE IN ONE OF THE PRE-PROGRAMED POSITIONS. WE HAVE HAD PRIOR ISSUES THIS PAST WINTER WITH LOSING CONTROL OVER THE CONSOLE CONTROLS AND THE HEAT SHUTTING OFF. THIS IS THE FIRST TIME HAVING ISSUES WITH THE SEAT MOVING ON ITS OWN WHILE DRIVING. NOTHING WAS DONE BECAUSE WE WERE INFORMED THAT THERE WAS NO CODE GIVEN WHEN WE BROUGHT IT IN TO BE FIXED AND SINCE IT WAS NOT EXHIBITING THE PROBLEM AT THE TIME IT WAS IN THE SHOP THERE WAS NOTHING THEY COULD DO. WE HAVE BEEN TRYING TO GET THE ELECTRIC WINDOWS FIXED SINCE OWNING THE CAR. THE FACT THAT THEY ONLY WORK INTERMITTENTLY MAY OR MAY NOT BE RELATED TO THESE OTHER INCIDENTS.

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AT AN OUTSIDE FUNCTION, LOADED MY 2 YEAR OLD IN THE BACK SEAT THEN PUT MY BAGS ON FRONT PASSENGER SIDE. SHUT THE DOOR ONLY TO FIND OUT IT IS NO LONGER LATCHING SO MY FRONT PASSENGER DOOR WILL NOT CLOSE AT ALL. IT WAS A SATURDAY JUST BEFORE NOON. CONTACTED 3 DEALERS ALL OF WHOM TOLD ME TO DRIVE MY CAR TO THEM BUT THEY WOULDN'T EVEN LOOK AT IT UNTIL MONDAY. NONE HAVE PART AVAILABLE AS THIS ISSUE IS ACTUALLY A RECALL. TOLD THEM IT WOULD BE UNSAFE TO DRIVE THIS VEHICLE, LET ALONE WITH A TODDLER IN THE BACKSEAT. THEY ALL SAID THEY COULDN'T TOW IT UNLESS I PAID THE TOW BILL. ONE SUGGESTED I HOLD THE DOOR CLOSED WHILE DRIVING IT TO THEM. THE OTHER ADVISED I NEEDED TO FIND A PIECE OF ROPE TO TIE IT CLOSED. NO ONE KNOWS HOW LONG BEFORE IT IS ABLE TO BE REPAIRED. THEY'VE ALL SUGGESTED I DROP IT OFF UNTIL IT CAN BE REPAIRED BUT NONE CAN OFFER A RENTAL. THIS IS EXTREMELY UNACCEPTABLE. MY HUSBAND AND I BOTH WORK AND WE HAVE TWO SMALL CHILDREN. I ASKED WHAT I WOULD DO IN THE EVENT THAT IT RAINED BECAUSE THE INSIDE OF MY CAR WOULD GET WET. SO FOR NOW I'M STUCK AT HOME WITH A VEHICLE THAT IS USELESS WITH NO SOLUTION IN SITE. NOT TO MENTION THIS IS THE 4TH RECALL ON MY CAR!!! I WILL NEVER OWN ANOTHER FORD!!!!

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE FRONT DRIVER SIDE DOOR OPENED AFTER THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 15V250000 (STEERING); HOWEVER, THE MECHANIC NOTICED THAT THE STEERING GEAR MOTOR ATTACHMENT BOLTS WERE MISSING. THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000 (AIR BAGS, SEAT BELTS) AND 15V246000 (LATCHES, LOCKS, LINKAGES); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,800.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THERE WAS AN INTERNAL FAULT WITH THE POWER STEERING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

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WE JUST BOUGHT THIS CAR 3 MONTHS AGO. 4 TIMES WITHIN THE LAST MONTH THE CAR SHIFTED INTO NEUTRAL WHILE EITHER ON THE HIGHWAY OR GOING UP HILLS. ONCE IT SHIFTS INTO NEUTRAL THE ONLY THING WE CAN DO IS COAST TO A SAFE STOP, SHUT THE CAR OFF, AND WAIT A WHILE TO RESTART IT. THIS IS A VERY DANGEROUS SITUATION WHEN YOU ARE GOING 70 + MPH ON THE HIGHWAY. THE TRANSMISSION PROBLEMS THAT FORD VEHICLES ARE HAVING ALSO INCLUDES THE FUSION NOT JUST THE FOCUS AND FIESTA.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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