What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE HESITATED AND LOST POWER. THE CONTACT MENTIONED THAT ALL THE WARNING LIGHTS, GAUGES, AND METERS ON THE INSTRUMENT CLUSTER FAILED TO FUNCTION. IN ADDITION, THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS WERE ACTIVATED BUT WERE DIM. AS A RESULT, THE CONTACT'S VISIBILITY WAS DIMINISHED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH, TRANSMISSION, AND THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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I FOLDED THE BACK SEAT DOWN AND WHEN I WENT TO PUT IT UP THE SEAT BELT FOR THE MIDDLE PASSENGER IN THE BACK SEAT LOCKED AND I COULD NOT GET THE SEAT TO COME UP. I WENT TO THE FORD DEALERSHIP AND THEY CUT THE BELT AND SAID THEY WOULD ORDER ANOTHER BELT. WHILE THEY WERE CUTTING THE BELT THE COMMENT WAS MADE THIS IS THE 5TH OR 6TH CAR WE HAVE COME IN WITH THIS PROBLEM. I STARTED TO THINK THIS IS ONE DEALERSHIP, HOW MANY MORE CARS OWNERS HAVE HAD THIS HAPPEN TO THEM. I THINK THIS IS A REAL SAFETY ISSUE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V597000, 15V246000 (AIR BAGS, SEAT BELTS, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO REMEDY THE DEFECT WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10724692

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 AND 14V597000 (AIR BAGS, SEAT BELT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT'S DOOR OPENED WHILE DRIVING AT AN UNKNOWN SPEED. THE FAILURE MILEAGE WAS 18,005. UPDATED 8/19/15*CN THE VEHICLE WAS REPAIRED. UPDATED 9/30/2015*JS

NHTSA ODI 10724716

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE GEAR WAS PLACED INTO REVERSE, THE ELECTRONIC REAR SCREEN INDICATED THAT THE VEHICLE WAS REVERSING; HOWEVER, THE VEHICLE MOVED FORWARD INSTEAD. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 6,000. UPDATED 8/18/15*CN UPDATED 10/19/2017*CN

NHTSA ODI 10724758

MY PASSENGER FRONT DOOR WOULDN'T SHUT, IN THE RAIN, AT THE STORE, I HAD TO LEAVE IT OPEN AND UNLOCKED AND HAVE MY HUSBAND PHYSICALLY HAD TO HOLD THE DOOR SHUT. AFTER SLAMMING IT PROBABLY OVER 100 TIMES, WE GOT IT SHUT, WE HAVE THE SEAT BELT HOLDING IT SHUT. THIS IS A HUGE CONCERN FOR ME, I HAVE A 2 YEAR OLD AND 1 YEAR OLD WHAT IF THIS HAPPENED TO THEIR DOOR AND NO ONE COULD HAVE HELD THE DOOR SHUT GOING DOWN THE ROAD, OR A GUST OF WIND WOULD HAVE HAPPENED, ETC. WTF????????

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO VIOLENTLY VIBRATE AND THEN STALLED. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED AND THE MOTOR MOUNTS WERE REPLACED. IN ADDITION, WHILE IDLING, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ROLLED UNINTENTIONALLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,900.

NHTSA ODI 10721858

AFTER PURCHASE OF FORD FUSION 2013 FROM NORTHAMPTON FORD NORTHAMPTON, MA 01060 FOR SEVERAL MONTHS AIR BAG LIGHT WOULD COME ON AND GO OFF AT DIFFERENT SPEEDS INCLUDING THE ALARM BELL EVEN ON HIGHWAY. THEY FINALLY TOOK IT IN AND SAID IT WAS A ELECTRICAL HOUSING UNDER SEAT. I NO LONGER TRUST THIS CAR BECAUSE THE NUMBER OF RECALLS ANS REPORTED TROUBLES ABOUT MAKE AND MODEL, MAINLY AIR BAG. WHEN I CALLED DEALERSHIP REPAIR CENTER THEY WERE RUDE AND CONTINUE TO STATE DO NOT HAVE PARTS TO FIX RECALLS. I FEEL FORD OR THE DEALERSHIP SHOULD BUY MY CAR BACK FOR WHAT I OWE, IT IS A LEMON. I NO LONGER TRUST THE PRODUCT TO HAVE MY SON DRIVE IT.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V579000 (AIR BAGS, SEATS) IN JANUARY OF 2015; HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 7/21/15*CN THE CONSUMER RECEIVED ANOTHER RECALL REGARDING PAWL SPRING TAB INSIDE THE DOOR LATCHES. UPDATED 08/04/15*JB

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I RECEIVED A LETTER IN NOVEMBER 2014 STATING THAT THERE WAS A RECALL ON MY 2013 FORD FUSION. SAFETY RECALL NOTICE 14S21 / NHTSA RECALL 14V-597. IT STATES THAT ON MY VEHICLE, THE RESTRAINTS CONTROL MODULE MAY DEVELOP A SHORT CIRCUIT OVER TIME. IF THIS OCCURS, THE AIRBAG WARNING INDICATOR LAMP WILL ILLUMINATE IN THE INSTRUMENT CLUSTER AND THE DEPLOYABLE RESTRAINT SYSTEMS (FOR EXAMPLE: AIRBAGS AN SIDE AIRBAG CURTAINS) MAY NOT FUNCTION AS INTENDED IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY. A SHORT CIRCUIT MAY ALSO AFFECT THE FUNCTION OF OTHER SYSTEMS THAT USE DATA FROM THE RESTRAINTS CONTROL MODULE, INCLUDING STABILITY CONTROL. I HAVE ATTEMPTED TO CONTACT MY DEALERSHIP SEVERAL TIMES IN AN ATTEMPT TO GET MY VEHICLE REPAIRED IN A REASONABLE TIME FRAME. HOWEVER, THE DEALERSHIP STILL SAYS THAT THEY DO NOT HAVE ANY PARTS FROM THE MANUFACTURER AND WILL NOT RECEIVE ANY PARTS UNTIL AROUND NOVEMBER OR DECEMBER WHICH WOULD THEN BE A FULL YEAR FROM THE DATE OF THE ORIGINAL NOTICE. I HAVE TWO SMALL CHILDREN AND AM CONCERNED FOR THEIR SAFETY IN THE CAR AND AM UNSURE OF HOW TO GO ABOUT GETTING THIS REPAIRED IN A TIMELY MANNER. THANKS FOR YOUR HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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MY DASH DOOR INDICATOR LIGHT CAME ON AND AFTER CHECKING THE DOORS FOUND THE PASSENGER REAR DOOR HAD OPENED AND WOULD NOT CLOSE. AFTER TRYING SEVERAL TIMES TO CLOSE THE DOOR NO LUCK IT WOULD JUST SWING BACK AT ME. I HAVE EMAILED FORD TO GET INFO ON THIS PROBLEM BUT NO RESPONSE BACK. *TR

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MY PASSENGER DOORS BOTH WOULD NOT LATCH AND CAME OPEN AFTER LEAVING A PARKING SPACE...UPDATED 05/07/15 *BF UPDATED 9/16/2015 *JS

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THE PASSENGER SIDE DOOR LATCH HAS STOPPED WORKING. THE DOOR CAN CLOSE BUT WILL NOT LATCH. TRIED LOCKING AND UNLOCKING, BUT LATCH STILL DOES NOT WORK. *TR

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WIFE AND I GOT INTO THE CAR AND CLOSED THE DOORS AND BUCKLED UP. AS I WAS BACKING OUT OF THE DRIVE WAY THE PASSENGER DOOR OPENED UP. MY WIFE TRIED TO CLOSE THE DOOR BUT IT WOULD NOT CLOSE. I HAD TO WAIT OVER THE WEEKEND TO TAKE CAR TO DEALER FOR REPAIR. *TR

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YESTERDAY, DRIVING ON A FREEWAY ACCESS ROAD, THE FRONT PASSENGER DOOR OPENED. AFTER STOPPING, FOUND DOOR WILL NOT LATCH CLOSED. TONIGHT THE WIFE WAS CLEANING HER STUFF FROM THE CAR SO I CAN TAKE IT TO THE DEALER TOMORROW AND NOW THE REAR PASSENGER DOOR HAS THE SAME PROBLEM. WILL NOT LATCH CLOSED. BEING THE WIFE'S CAR, THE PASSENGER SIDE DOORS GET VERY LITTLE USE. *TR

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I WAS DRIVING MY CAR OUT OF MY APARTMENT PARKING LOT AND THE REAR PASSENGER SIDE DOOR SWUNG OPEN. I STOPPED RIGHT AWAY. I CHECKED THE DOOR LATCH AND IT WAS DOWN BUT WHEN I PUSHED THE DOOR TO SHUT IT WOULD NOT CATCH AND SHUT. *TR

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WHILE DRIVING MY 2013 FORD FUSION I SUDDENLY LOST POWER STEERING CONTROL. THERE WERE TWO ALARM MESSAGES SERVICE ADVANCE TRAC AND HILL START ASSIST UNAVAILABLE. THIS IS THE SECOND TIME THIS HAS HAPPENED WITH THIS CAR. THE FIRST TIME WAS IN 2014 AND DAVIDSON FORD OF WATERTOWN NY FIXED THE ISSUE THEN. *TR

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STARTED UP THE VEHICLE IN THE MORNING AFTER SITTING ALL NIGHT, BUZZERS, WARNING LIGHTS AND MESSAGES POPPED UP ON THE INSTRUMENT CLUSTER. "HILL ASSIST NOT AVAILABLE" "SERVICE ADVANCE TRAC" TWO LIGHT ARE ALSO ILLUMINATED, TRACTION CONTROL AND STABILITY CONTROL. THE SHORT 3 FLASH SIGNALS WORK BUT THE SUSTAINED FLASH WILL NOT, THE SIGNAL WILL FLASH ONCE AND SHUT OFF. THE BIGGEST SAFETY CONCERN IS THE POWER STEERING ASSIST DOES NOT WORK. IT WILL ACTUALLY JERK THE STEERING WHEEL IN THE OPPOSITE DIRECTION! UNFORTUNATELY I HAD TO DRIVE THE VEHICLE 40 MILES TO WORK. IT GRINDS AND POPS AS THE WHEEL IS TURNED LIKE IT IS TRYING TO RIP THE TIE RODS LOOSE. I AM AUTOMOTIVE SAVVY AND FELT I COULD HANDLE DRIVING IT, HOWEVER IF MY WIFE WAS TO DRIVE THIS VEHICLE I WOULD FEAR THERE WOULD'VE BEEN AN ACCIDENT. *TR

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HIT DEER GOING 45 MILES AN HOUR WHEN HE RAN OUT IN FRONT OF ME. VEHICLE CHECK WAS DEPLOYED. SAID AIRBAG ACTIVATED. NEITHER THE AIRBAG WENT OFF NOR DID THE SEAT BELT RESTRAINT TIGHTENED. OBTAINED 7000.00 IN FRONT END DAMAGE INCLUDING RADIATOR, HOOD FENDERS AND PUSHED IN DRIVER DOOR. POLICE OFFICER CHECKED THE AIRBAG FOR ME AND STATED THAT I NEEDED TO LET THEM KNOW IT SHOULD HAVE DEPLOYED AND DID NOT. HAD VEHICLE TOWED AND CALLED PECK FORD. AFTER 3 WEEKS IN THE AUTO REPAIR STATED THEY RAN A CHECK AND IT SEEMED THE AIRBAG WAS FINE. THEY HAD TO DO A REALIGNMENT AND THE RADIATOR HOSE AND BOLTS SNAPPED OFF PLUS THE BODY WORK. FORD STATED IT WAS IN A RECALL BUT THAT THEY WOULD NOT HAVE THE PARTS FOR A YEAR. I TOLD THEM I WAS AFRAID TO DRIVE IT AND TOLD THEM ABOUT THE ACCIDENT AND THE FAILURE OF THE AIRBAG TO DEPLOY NOR THE RESTRAINTS. PECK FORD ALSO STATED THAT THERE WAS NOT MUCH THEY COULD DO UNLESS THE AIRBAG LIGHT STAYED ON WHEN CAR WAS OPERATING. PREVIOUSLY, IN SUMMER OF 2014, I WROTE THE WARRANTY CENTER BECAUSE MY HEADLINER HAD TO BE REPLACED DUE TO WRINKLING AND FALLING IN FRONT. THEY REPLACED THE HEADLINER BUT IT STARTED HAPPENING AGAIN SO I WROTE THEM IN SUMMER OF 2014. THEY STATED THE ONLY RECALL THEY HAD WAS FOR THE AIRBAG AND THAT I SHOULD STOP DRIVING THE CAR IMMEDIATELY AND CALL FORD. I CALLED THEM AND THEY SAID THERE WAS NO PARTS AVAILABLE AND STATED THEN THAT THE AIRBAG LIGHT HAD TO BE ON. FAST FORWARD TWO MONTHS LATER AND I HIT A DEER, NO AIRBAG DEPLOYED, THE RESTRAINTS DID NOT WORK. FEARFUL WHEN DRIVING THE CAR NOW AND NO HELP AVAILABLE. DRIVER SEAT NOW SAGS TO ONE SIDE

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I HAD JUST PICKED UP MY DAUGHTER AFTER WORK AND WE STARTED HEADING ON DOWN THE ROAD. THEN AS I WAS TURNING AROUND THIS CURVE A LOUD NOISE HAPPENED AND LOST ALL THE POWER STEERING IN MY CAR. I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN ALL THE YEARS OF DRIVING. VERY DANGEROUS AND NOW THE FORD DEALERSHIP SAID THAT THIS IS NOT A RECALL FOR MY VEHICLE. I KNOW THERE IS RECALL FOR THIS EXACT ISSUE SO I WANT TO PROTECT ANYONE ELSE WHO HAS MY VEHICLE. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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THE 2013 FORD FUSION LOST POWER AND SHUT-OFF WHILE SITTING IN THE DRIVEWAY. THE CAR WAS STARTED AGAIN AND BY THE TIME I MADE IT TO THE END OF DRIVEWAY AT THE SPEED OF 5 MPH, THE CAR SHUT-OFF BEFORE I COULD MAKE IT ONTO THE STREET. THERE WERE NO WARNING LIGHTS OR INDICATORS ON THE DASH WHEN THE CAR LOST POWER. *TR

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT PASSENGER DOOR AUTOMATICALLY OPENED AND WAS UNABLE TO LATCH THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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