Home · 2013 Ford Fusion Energi · Complaints

What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (1,774)Crash / fire / injury (157)Steering (389)Engine (372)Transmission & drivetrain (280)Body & structure (166)Electrical system (160)Fuel system (144)Seat belts (102)Airbags (98)Latches & locks (85)Brakes (73)

Newest first · 1,774 complaints · page 61 of 71

Mar 20, 2016Transmission & drivetrainEngine

YELLOW WRENCH LIGHT KEEP COMING ON WHILE DRIVING ONLY DOWN THE HIGHWAY AT 65 TO 70 MPH, IT ALSO INTERMITTENT THEREFORE THE DEALER CANNOT EVER FIND PROBLEM CODES. THE CODES ERASE WHEN YOU TURN OFF THE CAR. I LOSE HALF OF ENGINE POWER AND NO OTHER CONTROLS WORK SUCH AS CRUISE CONTROL AND MANUAL SHIFTING PADDLE SHIFTING. I WAS ALSO TOLD THAT IT WAS MY : "PCM" THAT IS GIVING ME THE TROUBLE. ALSO THE ELECTRIC FAN IS RUNNING AT FULL SPEED BLOWING OUT COLD AIR, PLUS THE SMELL OF BURNING PLASTIC. ALSO WHEN THE CAR IS STARTED AND RUNNING FOR ABOUT 7 TO 10 MINUTES, I TURN ON THE HEATER AT 73 DEGREES AND IT IS WARM. THEN AFTER TURNING ON THE HEATER AND NOW LEAVING FOR WORK, I ACCELERATE TO GET ONTO THE FREEWAY AND SOON NOTICED THAT THE HEATER IS NOW BLOWING COLD AIR AND I THEN TURN THE HEATER UP HIGHER TO 77 THEN THE SAME WARMTH COME OUT THEN THAT GOES AWAY TIL I TURN THE HEATER WAY UP TO 83 DEGREES. THIS HAS NEVER HAPPENED BEFORE, I HAD THE COOLANT AND OIL REPLACED AND IT IS STILL DOING THE SAME THING. I GET TWO WARNINGS SHOWING THE YELLOW WRENCH, "POWER REDUCED TO COOL DOWN ENGINE" AND "ENGINE OVERHEAT" THE SUNNYVALE FORD DEALER CHARGED ME $200.00 DOLLARS TO SEE WHAT WAS WRONG WITH MY CAR AND SAID THEY HAVE FOUND NOTHING. BUT THIS PROBLEM ONLY HAPPENS ON THE FREEWAY DRIVING AT 65 TO 75 MPH. OUR FREEWAYS SPEED LIMITS ARE HIGH ON INTERSTATES 5. I DO SEE OLDER FORD TEMPO'S GOING 80 MPH AND PASSING ME WHILE I CANNOT GO FASTER TO GET OUT OF THE WAY OF OTHERS. QUITE INSULTING TO ME WHILE I SPEND OUT OF POCKET AND FORD SAYS NOTHING AND I GET BACK A BROKEN CAR THAT WORKS SOMETIMES. THE EXTENDED WARRANTIES I PAY FOR DOES NOT COVER ANYTHING SO I'M PAYING FOR A CAR THAT IS SOON TO FAIL AND LEAVE ME STRANDED AT THE SAME TIME I HAVE TO PAY FOR IT. FORD CONTINUE TO SAY MY CAR IS RUNNING WELL AND RETURNING IT BACK TO ME WITH PROBLEMS UNFIXED

NHTSA ODI 10850655

Mar 17, 2016Electrical systemSeats

THE ELECTRIC MOTOR ON THE FRONT PASSENGER SEAT STOPPED WORKING AND WITHOUT MANUAL CONTROLS THE SEAT CANNOT BE ADJUSTED.

NHTSA ODI 10850140

Mar 11, 2016AirbagsSeat beltsLatches & locks

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V256000 (LATCHES/LOCKS/LINKAGES) AND 14V597000 (AIR BAGS, SEAT BELTS). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/14/16*LJ UPDATED 06/22/16.*JB

NHTSA ODI 10846114

Mar 9, 2016Steering

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE CONTACT WAS CONCERNED THAT A FAILURE WOULD CAUSE THE VEHICLE TO BECOME IMPOSSIBLE TO STEER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

NHTSA ODI 10845703

Mar 7, 20161 injury

THE LATCH ON THE PASSENGER FRONT DOOR FAILED AND NO LONGER FUNCTIONS, JUST AS DESCRIBED IN RELEVANT RECALL. HOWEVER, ALTHOUGH MY MODEL YEAR IS PART OF RECALL, FOR SOME UNKNOWN REASON MY VIN IS EXCLUDED. FORD MUST FIX THIS PROBLEM BEFORE IT HAPPENS TO THE OTHER DOORS. I WAS TRYING TO ENTER FREEWAY WHEN THE FRONT PASSENGER DOOR FLEW OPEN. THIS VEHICLE IS A FAMILY CAR, AND I HAVE 3 MINOR CHILDREN WHO, I PREFER, ARE NOT PUT IN HARMS WAY AS A RESULT OF SOME MISPLACED ISSUE ON WHETHER MY VEHICLE IS INCLUDED IN THE RECALL OF THESE PARTS, WHICH ARE ALREADY WELL-ESTABLISHED AS DEFECTIVE.

NHTSA ODI 10840302

Mar 6, 2016Fuel system

2013 F USION 1.6 TURBO FUEL VAPOR PURGE VALVE WENT BAD AND FORD DEALER SAID IT WAS NOT COVERED , THE INTERNET SAYS THE 2013 AND ALL WAY BACK TO 2010, THIS CAR IS A BIG PROBLEM ALL OF THE RECALL I HAVE A PROBLEM WITH THIS, WHEN THE INTERNET SAYS THE VALVE SHOULD BE COVERED.

NHTSA ODI 10840171

Mar 4, 2016Steering

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.

NHTSA ODI 10839891

Mar 3, 2016Engine

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE GETTING AN OIL CHANGE ON THE VEHICLE, THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE VEHICLES ENGINE HAD BEEN LEAKING FLUID. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10839629

Mar 3, 2016

DOOR LATCH BROKE. NO FOUL PLAY. DEALERSHIP SAYS ITS NOT PART OF THE RECALL.

NHTSA ODI 10839793

Mar 1, 2016Engine

TAKATA RECALL. CAR DIED THREE TIMES IN THE PAST 2 MONTHS WHILE I WAS DRIVING IT. THE FIRST 2 TIMES IN LESS THAN ONE MINUTE OF STARTING CAR AND PUTTING INTO GEAR. THE THIRD TIME WAS AFTER I HAD BEEN DRIVING FOR SOME TIME AND PULLED AWAY FROM BANK TELLER WINDOW. BROUGHT TO DEALER IN JANUARY FOR ANOTHER RECALL AND THEY COULDN'T FIND ANY INDICATION OF PROBLEM IN HISTORY FOR STALLING PROBLEM (THAT WAS AFTER FIRST TIME IT DIED). AM TAKING CAR IN FOR CAR LATCH RECALL AND WILL HAVE THEM CHECK AGAIN REGARDING THE SECOND AND THIRD INCIDENTS.

NHTSA ODI 10839242

Feb 26, 2016Engine

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COOLANT BYPASS VALVE WOULD NEED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,900.

NHTSA ODI 10838557

Feb 25, 2016Fuel system

MULTIPLE TIME MY CAR "SURGES" WHILE DRIVING. I'M AFRAID THAT THIS WILL CAUSE ME TO "SURGE" INTO TRAFFIC. OTHER TIMES WHILE DRIVING, THE FUSION JUST DIES.

NHTSA ODI 10838106

Feb 22, 2016Engine

NUMEROUS PROBLEMS WITH THIS CAR BUT MOST RECENTLY AND THE MOST CONCERNING IS THE FREQUENT STALLING AT RANDOM TIMES . THE CAR WILL JUST GO DEAD . SOMETIMES A WARNING IN DISPLAY SAYS RUN ACTIVE POWER, SOMETIMES THE CHECK ENGINE LIGHT COMES ON . WHEN IT STALLS RANDOMLY IT LOSES POWER AND BUCKS A LITTLE THEN STALLS . WHEN DRIVING ON HIGHWAY THERE IS A TERRIBLE VIBRATION COMING FROM FRONT OF THE CAR AS THE STALLING PROBLEM GETS WORSE IT ALSO GOES INTO "LIMP MODE" ON HIGHWAY . THE CAR HAS BEEN SERVICED FOR MANY WEIRD PROBLEMS SUCH AS WHEN I WAS IN FLA IN DEC AND THE HEAT CAME ON FULL BLAST AND TEMPERATURE GAUGE SAID IT WAS MINUS 21 DEGREE'S . IT HAD PROBLEM WITH WIPERS , TURN SIGNALS AND HEADLIGHTS NOT WORKING. I CAN'T COUNT HOW MANY MODULES HAVE BEEN REPLACED. I LIVE IN THE MOUNTAINS AND IT IS VERY SCARY TO BE DRIVING AND NOT KNOW WHEN YOUR CAR WILL STALL . THE CAR IS AT DEALER YET AGAIN AND IT WAS VERY UNSETTLING TO DISCOVER THAT THE DEALERSHIP DIDN'T THINK IT WAS A BIG DEAL THAT YOUR NEARLY NEW VEHICLE IS STALLING FREQUENTLY . WHICH MADE MY GUT SAY THERE COULD BE SOME SORT OF COVER UP. BECAUSE YOU LITERALLY CAN NOT TRUST ANYONE ANY MORE . I COULD SEE A CLASS ACTION LAWSUIT IN THE MAKING. BUT WHILE GOVERNMENT STALLS AND STALLS PEOPLE ARE BEING KILLED IN THESE CARS . I HAVE ON VIDEO MY CAR STALLING . I TOLD MY FAMILY IF I DIE IN A CRASH TODAY CHECK MY PHONE FOR THE VIDEO'S OF CAR STALLING AND SUE THE HELL OUT OF FORD!!! UPDATED 10/19/2017*JS *BF...VIDEO AVAILABLE

NHTSA ODI 10837620

Feb 20, 2016Electrical systemAirbagsSeats

THE AIR BAG LIGHT ON THE DASH CAME ON. I TOOK IT INTO THE FORD DEALERSHIP AND THEY CLAIMED THAT THE WIRING HARNESS UNDER THE SEAT WAS CRUSHED , SUPPOSEDLY BY AN EMPTY JELLY JAR THAT WAS UNDER NEATH THE SEAT ON THE DRIVERS SIDE. I HAVE THE JELLY JAR AND ITS NOT EVEN BROKEN . FORD CLAIMS ITS MY FAULT AND TO GET IN TOUCH WITHMY INSURANCE COMPANY WHICH I HAVE BUT SINCE THE LIGHT (AIRBAG ) LIGHT HAS COME ON, MY SEAT DOESN'T WORK DOES NOT MOVE BACK OR FORWARD AND THE LIGHT THAT TELLS IF IF THE SEAT BELT IS FASTENED DOESN'T WORK. I HAVEN'T HEARD BACK FROM MY INSURANCE COMPANY BUT IM WONDERING IF MORE FUSION OWNERS THAN JUST ME HAVE HAD THIS PROBLEM WITH THE WIRING HARNESS AND IF THE PROBLEM IS DUE TO THE LOCATION OF THE WIRING HARNESS RATHER THAN THE JELLY JAR WHICH IS UNBROKEN. I AM A 72 YEAR OLD WOMAN AND ALTHOUGH IM SLIGHTLY OVERWEIGHT , I CANNOT IMAGINE HOW MY WEIGHT AND THE JELLY JAR COULD DISABLE THE WHOLE CASE. IT DOESN'T LOOK CRUSHED BUT I'M TAKING IT TO MY MECHANIC TOMORROW AND HAVING HIM TAKE THE SEAT OUT AND LOOK AT THE WIRING HARNESS. THE VEHICLE WAS STATIONARY WHEN THE LIGHT CAME ON ABOUT A WEEK AGO.

NHTSA ODI 10837337

Feb 12, 2016Steering

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE STEERING WHEEL BECAME INOPERABLE WITHOUT WARNING. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000.

NHTSA ODI 10825895

Feb 1, 2016Engine

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER A FEW ATTEMPTS. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10823531

Jan 29, 2016Transmission & drivetrain

THE TRANSMISSION IN THIS VEHICLE HAS A HARSH SHIFT FROM 2ND TO 3RD GEARS. FOR THE MOST PART ALL OTHER SHIFTS ARE SMOOTH. THE JERKY SHIFT HAPPENS ALL THE TIME, NOT JUST WHEN THE CAR IS COLD. I'M AFRAID THAT THIS IS CAUSING DAMAGE TO THE INTERIOR OF THE TRANSMISSION AND THAT ONE DAY IT WILL STOP WORKING ALTOGETHER.

NHTSA ODI 10823003

Jan 27, 2016Body & structure

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (STRUCTURE:BODY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10822507

Jan 26, 2016Airbags

I HAD TAKEN MY VEHICLE TO THE DEALER 4 TIMES FOR REPAIR DUE TO THE AIR BAG LIGHT COMING ON WHILE DRIVING. EACH TIME THEY TOLD ME IT WAS FIXED AND THEN WOULD COME BACK ON WITHIN A FEW WEEKS. THEY ALSO TOLD ME ITS ONLY A LIGHT MALFUNCTION AND THE AIRBAG WOULD DEPLOY SO DON'T WORRY TOO MUCH. THEN I SAW NHTSA CAMPAIGN NUMBER: 14V597000 AND SAW THAT IT MAY NOT DEPLOY AND WAS VERY FRUSTRATED. I TOOK IT IN FOR THIS REPAIR IN MARCH 2015, AND AFTER BEING IN THE SHOP FOR OVER 3 WEEKS WITH THIS ISSUE THEY TOLD ME THAT IT SHOULD BE A PERMANENT FIX. WELL IT WAS NOT, AFTER A FEW MONTHS IT WOULD COME BACK ON EVERY ONCE IN A WHILE, BUT TURN OFF THE NEXT TIME YOU STARTED THE CAR. AROUND DECEMBER 2015 IT BEGAN TO STAY ON AND I FEEL LIKE I'M GOING AROUND IN A CIRCLE CONSTANTLY TRYING TO REPAIR A CRITICAL SAFETY DEVICE.

NHTSA ODI 10822227

Jan 25, 2016Engine & coolingEngine

ENGINE RUNNING HOT ENGINE REDUCE POWER TO LOWER TEMPS. THIS VEHICLE IS ONE OF THE 2013 FORD FUSION 1.6 LITER ENGINE. VIN # [XXX] NHTSA RECALL # 12V551000 FORD RECALL # 12S41 THIS VIN # HAS THE EIGHTH LETTER "R" AS A SAFETY RECALL ISSUED BY FORD MOTOR COMPANY BY [XXX] ON NOVEMBER 30, 2012. MY VEHICLE WAS MANUFACTURED DURING THIS TIME OF THE EFFECTED VEHICLES. FORD IS DENYING MY CLAIM WITH THIS ENGINE THEY CLAIM MY VEHICLE LEFT THE MFG ON 12/17/2012. 17 DAYS AFTER THE RECALL WAS ANNOUNCED. BUT THEY CANNOT PRODUCE ANY DOCUMENTATION THAT MY VEHICLE WAS RECALLED AT THE MFG PRIOR TO SHIPPING TO THE DEALER AND THIS RECALL FIXED. ANY HELP OR SUGGESTIONS WOULD BE APPRECIATED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10822186

Jan 21, 2016Steering

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. IN ADDITION, THE "POWER STEERING ASSIST FAULT, SERVICE ADVANCE TRAC AND NO HILL ASSIST" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS WHERE IT WAS DIAGNOSED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

NHTSA ODI 10821475

Jan 20, 2016Body & structure

AUGUST 10, 2015 THE LATCH ON MY REAR PASSENGER SIDE DOOR RELEASED WHILE DRIVING AND WOULD NOT RE-LATCH. THIS WAS THE DOOR MY DAUGHTER'S CAR-SEAT WAS LOCATED (SHE WAS NOT IN THE CAR THE TIME). I ONLY OWNED MY VEHICLE FOR A FEW WEEKS PRIOR TO THIS HAPPENING. I WAS SOLD THIS FUSION WITH OPEN RECALLS BUT WAS NOT INFORMED OF THIS. I CALLED BOTH THE DEALERSHIP AND FORD- NONE OF WHICH WHERE HELPFUL. I WAS TOLD BY ONE DEALER MY CAR WAS FIXED AND IT WASN'T BE ANOTHER. I STILL DO NOT KNOW FOR SURE AND HAVE NO TRUST IN MY LOCAL DEALERS AT THIS POINT. I HAVE ASKED NUMEROUS TIMES TO TRADE MY CAR IN BUT THEY ARE ONLY WILLING TO GIVE ME A FRACTION OF WHAT I PAID, LEAVING ME UPSIDE DOWN AND UNABLE TO AFFORD ANOTHER CAR.

NHTSA ODI 10821225

Jan 19, 2016SteeringElectrical systemEngine

PURCHASED VEHICLE NEW IN FEB 2013. HAS SHUT DOWN 4 TIMES WHILE IN MOTION. 3 WERE IN TOWN AT SLOW SPEEDS FIRST TIME WAS AROUND SUMMERTIME THE FIRST OR SECOND YEAR, BUT THE LAST WAS 12/24/2015 ON THE INTERSTATE RUNNING A STEADY 75 MPH IN THE INSIDE LANE IN VERY HEAVY TRAFFIC. ONLY BY THE GRACE OF GOD WAS I ABLE TO MANEUVER IT TO THE SHOULDER WITHOUT GETTING RUN OVER! EACH TIME THE DASH GOES BLACK AND ENGINE (AND POWER STEERING/BRAKES) SHUTS OF. THERE WERE NO WARNING LIGHTS BEFORE OR AFTER THE SHUT DOWN. ONLY THING STILL WORKING WAS THE RADIO. (IT NORMALLY PLAYS UNTIL YOU OPEN THE DOOR ANYWAY) EACH TIME IT STARTED RIGHT UP AFTER STOPPING. HAS BEEN IN FOR REPAIR 3 TIMES. NO FAULT CODES PRESENT AND SERVICE TECH "COULD NOT REPLICATE THE PROBLEM", SO NOTHING HAS BEEN DONE, OTHER THAN THE NUMEROUS RECALLS THAT HAVE BEEN ISSUED. I NO LONGER FEEL SAFE IN THIS CAR!!! I HAVE CONTACTED FORD CUSTOMER SATISFACTION CENTER AND REGISTERED A COMPLAINT WITH THEM.THEIR RESPONSE WAS TO TAKE IT TO ANOTHER FORD DEALER FOR A SECOND OPINION. THAT IS VERY INCONVENIENT DUE TO THE NEXT DEALER BEING 2 HOURS AWAY AND THEY WOULD NEED TO KEEP THE CAR FOR A DAY OR TWO TO TRY TO "REPLICATE THE PROBLEM". IT IS VERY SPORADIC. IT COULD BE SIX MONTHS BEFORE IT DOES IT AGAIN. A VERY DISSATISFIED CUSTOMER!!!

NHTSA ODI 10821113

Jan 13, 2016AirbagsCrashFire1 injury

I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND WAS HIT IN THE REAR BY A CAR GOING VERY FAST. I HIT A CAR IN FRONT OF ME AND MY AIR BAG DEPLOYED. A FEW SECONDS LATER MY AIR BAG BURST INTO FLAMES. I USED MY WATER BOTTLE TO PUT OUT THE FIRE. I WAS DAZED AND HURT AND IF I WAS UNCONSCIOUS RESULTS WOULD HAVE BEEN EXTREME.

NHTSA ODI 10819961

Jan 10, 2016Steering

WHILE REVERSING THE 2013 FUSION OUT OF THE DRIVEWAY, THERE WAS A WARNING DISPLAY ON THE SCREEN "STEERING WHEEL FAULT, SERVICE REQUIRED". I HAVE NEVER SEEN THAT WARNING BEFORE IN THE THREE YEARS OF OWNING THE CAR. I PROCEEDED TO BACK OUT OF THE DRIVEWAY BUT WHEN I STARTED TO TURN THE STEERING WHEEL TO EXIT, I COULD NOT DO IT AS THE STEERING WAS VERY STIFF. I TRIED TO PULL IT BUT IT WOULDN'T MOVE. THE CAR WAS STILL ON AT THIS POINT AND THE ONLY THING I COULD DO WAS TO EITHER REVERSE THE CAR OR PUT INTO D AND DRIVE IT FORWARD TO PARK IT AGAIN, WHICH IS WHAT I DID. THAT WAS CERTAINLY A SCARY EXPERIENCE - NOT HAVING CONTROL OF THE STEERING - BUT FORTUNATELY IT HAPPENED WHEN THE CAR WAS NOT IN MOTION AND NOT ON PUBLIC ROADS. WHAT CONCERNS ME IS WHAT IF SOMETHING WERE TO HAPPEN WHILE DRIVING AROUND THE CITY OR, WORSE YET, THE FREEWAY. I HOPE THIS IS ADDRESSED AND A RECALL IS ISSUED SO WHATEVER THE PROBLEM IS FIXED.

NHTSA ODI 10819248

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How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2013 Ford Fusion Energi verdict →