What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT THE DEALER FOR ROUTINE MAINTENANCE, THE VEHICLE WAS DIAGNOSED WITH SWOLLEN LUG NUTS. THE FAILURE COULD CAUSE SEPARATION OF THE ENTIRE WHEEL FROM THE VEHICLE AND RESULT IN DAMAGE TO THE VEHICLE OR A CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 62,500.

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SEAT BELT JAMMED MULTIPLE TIMES WHILE MY GRANDSON WAS BUCKLED IN. THE DEALERSHIP ATTEMPTED TO REPAIR IT AND CAUSED THE SEAT TO REMAIN JAMMED IN THE DOWN POSITION. THE SEAT NO LONGER GOES UP LEAVING ONE WORKING SEAT BELT IN THE BACK SEAT. THE VEHICLE WAS STATIONARY.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 5 MPH, THE VEHICLE STALLED, OVERHEATED, AND THE TRANSMISSION AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON SOME OCCASIONS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP AND THE POWER TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 40,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE HIT A BUMP IN THE ROAD. THE MANUAL STEERING WAS ACTIVATED AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V232000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,507.

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I TOOK MY 2013 FORD FUSION IN FOR THE REGULAR SERVICE AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. AFTER SERVICE WAS COMPLETED (OIL CHANGE AND TIRE ROTATION), I WAS NOTIFIED THAT EACH WHEEL HAS "SWOLLEN LUG NUTS;" ALL LUG NUTS WERE SWOLLEN. FROM WHAT I UNDERSTAND, THIS MEANS THAT MY LUG NUTS NO LONGER FIT TO THE SAME SIZE AS CONDITIONED BY THE ORIGINAL MANUFACTURER. YESTERDAY, I TOOK MY VEHICLE IN TO RECEIVE A TIRE PATCH AND ALIGNMENT. THE IMAGES PROVIDED SHOW THE CONDITION OF THE LUG NUTS AFTER THE TIRE WAS PATCHED AND VEHICLE WAS ALIGNED. THIS SWOLLEN LUG NUT IS A SERIOUS ISSUE AND DESERVES YOUR IMMEDIATE ATTENTION. THANK YOU. *TR

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LATCH ON REAR PASSENGER DOOR STOPPED WORKING AND DOOR SWUNG OPEN WHILE VEHICLE WAS IN MOVEMENT. DOOR WILL NO LONGER STAY CLOSED.

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MY CAR IS STALLING WHEN I PULL OUT INTO TRAFFIC. THIS PROBLEM HAS BEEN GOING ON FOR 3 MONTHS. I HAVE HAD IT TO THE FORD DEALER AND GET THE SAME ANSWER EVERYONE ELSE SEEMS TO BE GETTING" WE DON'T KNOW IF WE CAN'T GET THE CAR TO DO IT BECAUSE THERE IS NO CHECK ENGINE LIGHT. I EVEN TOOK IT TO A CHEVROLET DEALER TO SEE IF THEY COULD FIGURE IT OUT BUT SAME THING BUT I DIDN'T EXPECT THEM TO FIX IT WAS JUST HOPEFUL. I EXPECT FORD TO BE ABLE TO TELL ME WHAT IS WRONG NOT GUESS WORK THAT GETS A BIT EXPENSIVE. FORD HAS BEEN NOTHING SHORT OF RUDE AND UNCONCERNED. EVEN THOUGH THEY HAVE BEEN HAVING THIS ISSUE FOR YEARS FROM WHAT I HAVE SEEN ON LINE. ECO-BOAST ESPECIALLY. A RECALL OR JUST FIGURE IT OUT AND I WILL PAY TO FIX IT. MY CAR IS NOT SAFE TO DRIVE. I HAVE A TEENAGE SON WHO DRIVES HE HAS HIS OWN CAR BUT FOR LONG TRIPS I PREFER HE DRIVE MY CAR WITH ALL THE SAFETY FEATURES, BUT NOW I WOULD NOT DARE LET HIM DRIVE IT. HE HAS A 2004 FORD TAURUS THAT IS SAFER FOR HIM TO DRIVE THEN MY CAR.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHEN ACTIVATING BOTH THE LEFT AND RIGHT TURN SIGNALS, THE SIGNALS FAILED TO REMAIN ACTIVE UNTIL SWITCHING LANES. THE SIGNALS TURNED ON INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. ....UPDATED 07/05/16 *BF THE CONSUMER STATED THE TURN SIGNALS WOULD INTERMITTENTLY TURN OFF AFTER 3 OR 4 FLASHES BEFORE THE TURN WAS COMPLETE OR A LANE CHANGE. THE DEALER FIXED THE ISSUE ON 05/16/16.*JB

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THE WINDSHIELD WIPER MOTORS AND MOUNTS BECAME LOOSE AFTER ONLY 30,000 MILES AND NOW THE WIPERS SKIP AND DO NOT CLEAR THE WINDSHIELD OFF WHEN IT IS RAINING. THIS HAPPENS WHETHER THE CAR IS MOVING OR NOT. I CHANGED WIPERS 4 TIMES UNTIL I TOOK IT TO A BODY SHOP WHERE THEY DETERMINED THE CAUSE. WHENEVER IT RAINS, I HAVE SEVERELY LIMITED VISIBILITY. I CANNOT GET IT FIXED BECAUSE IT COSTS TOO MUCH.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE AT A STOP LIGHT, THE VEHICLE SHUT OFF. WHEN THE CONTACT REMOVED HER FOOT FROM THE BRAKE PEDAL, THE VEHICLE MOVED BACKWARDS. THE "RUN POWER ACTIVE" LIGHT ILLUMINATED. THE VEHICLE RESTARTED AFTER A COUPLE OF MINUTES. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER SHE REFUELED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE VAPOR MANAGEMENT VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 39,295.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED ANTIFREEZE ON THE GROUND. THE DEALER DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

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I WAS DRIVING TO CHURCH ON APRIL 28, 2016 AND A WARNING THAT SAID "POWER STEERING ASSIST FAULT." I'VE HAD MY VEHICLE FOR OVER 1YR AND HAVE NEVER EXPERIENCED THIS WARING OCCRRING.

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REAR DRIVERS SIDE DOOR WILL NOT LATCH, REMAINS OPEN. OCCURRED AFTER SIMPLY OPENING DOOR, VEHICLE WAS AT A COMPLETE STOP. RECALL ALREADY IN PLACE FOR THIS YEAR/MAKE/MODEL HOWEVER ONLY FOR VEHICLES WITH STICKER OF 5/2013 OR PRIOR, MINE SHOWS 6/2013. BELIEVE RECALL NEEDS TO BE ADJUSTED.

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MY 2013 FORD FUSION FRONT PASSENGER DOOR LATCH AND CABLE FAILED. I WAS UNABLE TO CLOSE MY DOOR. AT THE TIME I WAS PARKED ON A CITY STREET . LUCKILY I WAS NOT MOVING LIKE OTHER 2013 FORD FUSION OWNERS EXPERIENCED. FORD DID NOT INCLUDE MY VEHICLE IN RECALL 15S16 OR NHTSA 15V246000, EVEN THOUGH I ENCOUNTERED THE SAME SAFETY ISSUE. I IMMEDIATELY REPAIRED THE LATCH AND CABLE AT THE LOCAL FORD DEALER, INVOICE#C54181.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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POWER STEERING ASSIST FAULT COMES IN MAKING IT HARD TO TURN VEHICLE. FORD SAYS NO RECALL FOR MY VEHICLE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOSS OF POWER STEERING. THE ENGINE WAS TURNED OFF AND RESTARTED. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION; HOWEVER, THERE WAS A PERMANENT LOSS OF POWER STEERING AND THE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,500.

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WE PURCHASED THE CAR THIS PAST SATURDAY AND ON SUNDAY, THE PASSENGER DOOR AJAR LIGHT CAME ON. THE CAR CANNOT BE COMPLETELY LOCKED DUE TO THE SENSOR 'THINKING' THAT THE FRONT PASSENGER DOOR IS NOT SHUT,WHEN IN FACT IT IS. ALSO THE ALARM GOES OFF WHEN WE TRY TO REMOTELY LOCK THE CAR.

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I WAS DRIVING AT APPROXIMATELY 70 MPH ON I-40 MOVING WEST FROM NASHVILLE IN DICKSON, TN WHEN MY HOOD RELEASED. THE HOOD SLAPPED MY WINDSHIELD SHATTERING IT AND SENDING PIECES OF GLASS AT ME. I WAS ABLE TO PULL OFF ON THE MEDIAN AND CALL THE STATE TROOPERS. THERE WAS NOTHING THAT I COULD FIND THAT WOULD HAVE CAUSED THE HOOD TO RELEASE AS THERE IS AN INITIAL "HOOD RELEASE" AND THEN A SAFETY LEVER THAT HAVE TO BOTH HAVE ACTION BEFORE THE HOOD CAN EVEN GO UP.

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THE AIR CONDITIONING COMPRESSOR CLUTCH FELL OFF THE VEHICLE WHILE DRIVING. THE BOLT RETAINING THE CLUTCH ASSEMBLY SHEARED OFF RESULTING IN THE CLUTCH ASSEMBLY SEPARATING FROM THE COMPRESSOR PULLEY.

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I HAVE LOST POWER STEERING ON SEVERAL OCCASIONS AND RECEIVED A "POWER STEERING ASSIST FAULT" MESSAGES. AT FIRST, I WAS ABLE TO RESET MY POWER STEERING BY TURNING THE CAR OFF AND BACK ON. NOW , I HAVE COMPLETELY LOST MY POWER STEERING. NOW THE POWER WILL GO OFF AND STAY OFF WHILE DRIVING. FORD MOTOR HAS RECALLED THE 2011 FORD FUSIONS WITH THE 3.5 L ENGINE BUT INSIST THE 2.5 L DO NOT HAVE THE SAME PROBLEM. I THINK THEY ARE WRONG AND SHOULD HAVE TO FIXED MY CAR FOR SAFETY REASONS. TO MAKE MATTERS WORSE, MY FORD DEALERSHIP CAN'T EVEN LOOK AT MY CAR UNTIL ONE WEEK WHICH ONLY FORCES DRIVERS TO DRIVE CARS THAT ARE UNSAFE.

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DAMAGED LUG NUTS: ALL WHEEL REMOVALS/TIRE ROTATIONS WERE PREVIOUSLY DONE BY AUTHORIZED FORD DEALERSHIPS. REPORT OF LOSE LUG NUT SITUATION WAS MADE BY OWNER DURING SCHEDULED MAINTENANCE BUT WAS DISMISSED BY ONE AUTHORIZED FORD DEALER AND SUBSEQUENTLY CONFIRMED AND REPAIRED DURING SCHEDULED MAINTENANCE BY ANOTHER AUTHORIZED FORD DEALER. AUTHORIZED FORD DEALER CONFIRMED DAMAGE AND REPLACED 3 DAMAGED LUG NUTS. SUSPECT EITHER (1) DEFECTIVE MATERIAL OR (2) QUALITY OF SERVICE. DAMAGED LUG NUTS COULD IMPACT SAFETY DURING OPERATION (IF WHEEL SEPARATES FROM MOVING VEHICLE) OR MAINTENANCE (IF OWNER HAS TO CHANGE TIRE ALONG BUSY HIGHWAY). AS OF THE DATE OF THE ALLEGED CORRECTION, THE VEHICLE IS STILL UNDER MANUFACTURER'S WARRANTY, HAS BEEN IN SERVICE LESS THAN 36 MONTHS, AND HAS LESS THAN 36,000 MILES ON ODOMETER.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION EXHIBITED EXTREME HESITATION. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ISSUE WAS A NORMAL CHARACTERISTIC OF THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,324.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH AND RELEASING THE ACCELERATOR PEDAL, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,757.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL SEIZED AND THE SERVICE POWER STEERING AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 37,500.

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