What 1,774 owners told NHTSA about the 2013 Ford Fusion Energi

MY PASSENNGER DOOR WILL NOT STAY CLOSED I WAS GETTING READY TO LEAVE THE STORE AND THE DOOR JUST SWUNG OPEN AND IT WILL NOT LATCH INTO PLACE JUST BOUGHT THIS CAR IN MARCH OF 2016 FROM A USED CAR DEALERSHIP

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A WEEK AGO MY SON TRIED TO CLOSE THE BACK DOOR BEHIND THE DRIVER SIDE AND IT WOULD NOT SHUT. THERE WAS A POLICE OFFICER THERE WHO TRIED TO HELP, THEY GOT DUCT TAPE AND CLOSED IT AND WE TOOK IT TO OUR REPAIR SHOP. THEY HAD TO REPAIR THE LATCH AND ANOTHER PART AND MENTIONED THE RECALL. WE PAID THEM $330 TO REPAIR, WE THEN CALLED FORD AND FOUND OUR VIN # WAS NOT IN THE RECALL. WE SPENT 4 HOURS ON THE PHONE WITH EVERYONE FROM THE DEALER TO FORD THEMSELVES. SAID THEY COULD NOT HELP US UNTIL IT WAS PART OF A RECALL WITHOUT CHARGING US. THIS IS A CARE MY TWIN SONS ARE TAKING TO COLLEGE WITH THEM IN TWO WEEKS. WE KNOW THIS IS A DEFECT AND THE REPAIR SHOP ALSO MENTIONED IT. FYI MY FORD WAS IN THE DEALERS SHOP TWO WEEKS BEFORE AND THEY REPAIRED TWO OTHER RECALLS BUT WHEN WE CALLED THEM BACK SAID OURS WAS NOT INCLUDED.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE BACKING OUT OF A PARKING SPOT AT 10 MPH, BOTH THE REAR DRIVER AND PASSENGER DOORS SWUNG OPEN INDEPENDENTLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PARKED THE VEHICLE AND LOCKED THE DOORS PROPERLY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 64,000. *TR

NHTSA ODI 10893438

I WANT A REFUND FOR REPLACING MY LATCH ON MY FUSION TWO MONTHS AGO. IT CAME OPEN WHILE DRIVING AND NOW I SEE A RECALL FOR THE EXACT SAME ISSUE, BUT MY FUSION IS NOT ON THE LIST. I HAD IT DONE AT FORD OF EL CAJON. 2013 FORD FUSION 4D 2WD SE I CONTACTED FORD AND AM ATTACHING THEIR RESPONSE.

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WE HAVE A 2013 FORD FUSION AND WHILE DRIVING CAR MAKING A RIGHT TURN THE PASSENGER REAR DOOR FLEW OPEN LUCKILY OUR CHILD WAS SITTING AWAY FROM THE DOOR AND WE WERE ON OUR DRIVEWAY TURNING ON A SMALL HIGHWAY. THE DOOR LATCH IS NOT ALLOWING DOOR TO STAY SHUT. UPON RESEARCH WE FOUND THERE IS A RECALL ON DOOR LATCH OF 2013 FORD FUSION MANUFACTURED AT HERMOSILLO PLANT AND DURING CERTAIN DATES IN 2012. WE TAPED OUR DOOR SHUT AND WENT TO DEALERSHIP THEY STATED THAT OUR VEHICLE IS NOT PART OF THIS RECALL. I INFORMED THEM THAT OUR CAR WAS MANUFACTURED IN HERMOSILLO PLANT IN 2013 AND IT FITS THE RECALL DESCRIPTION. HOWEVER THEY WOULD NOT PAY FOR IT EVEN THOUGH IT IS A RECALL. THEY WANT US TO PUT UP THE 400.00 TO PAY FOR IT WHEN THEIR COMPANY HAS A RECALL ON DOOR LATCHES. WE HAD ANOTHER ISSUE WITH THE COOLANT AND AGAIN THEY HAD A RECALL ON THE COOLANT SYSTEM AS WELL BUT OUR CAR IS NOT PART OF THE RECALL ALTHOUGH AGAIN IT FIT THE RECALL DESCRIPTION TO A T. WE PAID TO HAVE THAT FIXED BUT THIS IS RIDICULOUS THAT WE HAVE TO PAY OUT OF OUR OWN POCKET ON A RECALL THE COMPANY SHOULD BE RESPONSIBLE FOR FIXING. WE DON'T HAVE 400.00 TO FORK OUT AND WE NEED IT FIXED AS WE HAVE 3 CHILDREN THAT WE TAKE TO SCHOOL EVERYDAY AND WE ARE STRUGGLING TO FIND OUT WHERE WE CAN GET THE MONEY TO FIX THIS PROBLEM WHEN WE FEEL IT SHOULD BE FORD TO FIX IT.

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FRONT PASSENGER DOOR FAILED. WAS WORKING FINE. THEN GOT OUT OF CAR AND SHUT DOOR. DOOR WOULD NOT LATCH. WOULD BANG AGAINST FRAME AND NOT LATCH. HAD TO DRIVE TO DEALER WITH PASSENGER HOLDING DOOR SHUT. DEALER IS CLAIMING THIS IS NOT A RECALL ISSUE, YET FORD JUST ISSUED A RECALL ON THIS EXACT ISSUE TODAY ON SEVERAL OTHER MODELS.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED WHILE ATTEMPTING TO TURN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

NHTSA ODI 10892367

I PUT MY VEHICLE IN PARK AND IT KEPT GOING DUE TO THE SHIFT LINKAGE BREAKING, IT REMAINED IN DRIVE THIS IS EXTREMELY UNSAFE AND SHOULD NOT BE HAPPENING TO A 3 YEAR OLD CAR WITH 88K ON IT. AFTER DOING SOME RESEARCH I DISCOVERED THIS QUITE COMMON AMONG THE NEWER FUSION'S, FOCUS'S AND OTHER FORD PRODUCTS...UPDATED 01/04/17 *BF THE CONSUMER STATED THE FAILURE WAS CAUSED BY THE PLASTIC BUSHING THAT HELD THE SHIFTER CABLE ONTO THE TRANSMISSION LINKAGE, WHICH CRACKED DUE TO DRY ROTTING. THIS MEANT EVEN THOUGH THE LEVER WAS SHIFTED INTO PARK, IT WAS NO LONGER ATTACHED TO THE TRANSMISSION. THEREFORE, THE VEHICLE WAS STILL IN PARK. THE VEHICLE WAS REPAIRED BY REPLACING THE ENTIRE SHIFTER CABLE. UPDATED 08/03/2017*JS

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE, THE POWER STEERING ASSIST BECAME DIFFICULT TO OPERATE. THE STEERING WHEEL SUDDENLY BEGAN TO VIBRATE AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE INSTRUMENT PANEL ALSO INDICATED MANY OTHER WARNING LIGHTS AND FUNCTIONS WERE BEING ACTIVATED THAT WERE NOT IN USE. THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC AND DEALER. BOTH STATED THAT THE POWER ASSIST FAILED AND THERE WAS ALSO AN ELECTRICAL FAILURE. THE CONTACT WAS UNABLE TO RECALL THE ACTUAL ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

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THE 3RD DOOR LATCH ON OUR 2013 FORD FUSION BROKE WHILE IN MOTION ON A CITY STREET WHILE MY CHILDREN WERE IN THE CAR. THE DOOR OPENED AND WAS NOT ABLE TO CLOSE. THIS ORIGINALLY HAPPENED TO OUR REAR LEFT SIDE DOOR BEFORE FORD HAD RECALLED THE PART. AS MY HUSBAND TURNED LEFT ON A CITY STREET THE DOOR OPENED. MY TODDLER WAS IN HER CAR SEAT NEXT TO THE DOOR AND MY 8 YEAR OLD SON HAD TO HOLD THE DOOR SHUT TILL HE COULD PULL OVER. THE CAR WAS JUST BARELY OUT OF WARRANTY MILEAGE, BUT ONLY 18 MONTHS. IT WAS NOT RECALLED AT THAT TIME. NEXT WAS OUR LEFT FRONT PASSENGER DOOR. MY HUSBAND WAS DRIVING A COWORKER HOME WHEN THE DOOR LATCH BROKE. HE WAS IN THE TOWN HE WORKS IN AND HAD TO LEAVE IT AT THEIR FORD DEALERSHIP, DUE TO THE FACT THAT DRIVING IT OVER AN HOUR TO THE DEALERSHIP WE PURCHASED IT AT WAS UNSAFE AND IMPOSSIBLE. THEY HAD TO KEEP OUR CAR FOR OVER A MONTH TO GET THE PART TO FIX IT. DURING THAT TIME PERIOD OUR CAR SAT WITH THE DOOR TAPED SHUT ON THEIR LOT. WE EXPECTED THAT DURING THAT MONTH THEY WOULD HAVE FIXED ALL THE DOORS ACCORDING TO THE RECALL, HOWEVER THAT WAS NOT DONE. WHY ARE THESE CARS BEING SENT BACK ON THE STREET WITH UNSAFE PARTS? ARE WE WAITING FOR CHILDREN TO FALL OUT AND DIE ON THE STREETS? FORD NEEDS TO BE HELD RESPONSIBLE FOR NOT FIXING THE PARTS IN ORDER OF THEIR RECALL WHILE THEY HAVE THE VEHICLE. WHO HAS TIME TO GO BACK AND FORTH TO THE DEALERSHIP, DEAL WITH GETTING A RENTAL CAR AND WAITING FOR A FEW PARTS AT A TIME TO COME IN AND FIX IT. HAVING FOUR YOUNG CHILDREN I AM TERRIFIED TO GET THIS VEHICLE BACK! THE CAR HAS BEEN BACK TWICE FOR THE SEAT BACK REPLACEMENT AS WELL. THE BRACKETS ARE NOT SAFE AND GIVE OUT WHILE DURING. FORD TOLD US TODAY WE NOW NEED TO GET NEW PARTS ON ALL THE DOORS. WHY DID THEY FIXING IT WITH DEFECTIVE PARTS? WHY ARE THEY SENDING THESE CARS BACK ON THE STREET WHEN THEY ARE NOT PROPERLY FIXED GIVING A FALSE SENSE OF SECURITY?

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MY FORD FUSION BEGAN TO HAVE EXTREME MOLD IN IT AFTER ONLY BEING JUST OVER 2 AND A HALF YEARS OLD. WE HAVE HAD THE CABIN FILTER REPLACED, INTERIOR DETAILED, AND MOST RECENTLY, THE DEALERSHIP HAS HAD THE AC EVAPORATOR FLUSHED (1 MONTH AGO). THE CAR CONTINUES TO HAVE A RANCID SMELL OF MOLD. THE MOLD IS SO BAD THAT MY WIFE AND I HAVE HAD CO-WORKERS COMPLAIN ABOUT MOLD IN OUR OFFICES WHEN WE HAVE DRIVEN THE CAR TO WORK. THE MOLD HAS ALSO MADE EACH OF US SICK TO OUR STOMACH WHEN WE HAVE HAD TO DRIVE THE CAR. I HAVE EXPLAINED TO FORD THAT MY WIFE IS PREGNANT AND DUE TO HAVE A NEW CHILD BUT FORD'S ONLY RESOLUTION WAS TO HAVE THE CARPET REMOVED AND THEN THE CABIN FILTER REPLACED (AGAIN) AND THE INTERIOR DETAILED (AGAIN). THIS RESOLUTION IS VERY UNLIKELY TO REMOVE THE MOLD AND WILL DEFINITELY HAVE SOME TRACES OF MOLD LEFT REGARDLESS OF WHAT THEY DO. I HAVE ASKED FORD TO PROVIDE A RESOLUTION THAT WILL NOT INVOLVE HAVING MY WIFE AND FUTURE CHILD IN A VEHICLE THAT HAS MOLD IN IT BUT THEY DID NOT PROVIDE ONE. THEY ALSO REFUSED MY REQUEST FOR A BUYBACK. THIS MOLD IS AN EXTREME SAFETY CONCERN. THE CAR IS CURRENTLY AT 40,000 MILES, HOWEVER, WE HAVE HAD A WINDOW REPLACED AT 17,236 MILES AND ALSO EXPRESSED CONCERNS THAT MOISTURE WAS BUILDING IN THE FRONT WINDOW AT 29,391 MILES. I AM CONCERNED ABOUT THE HEALTH AND SAFETY OF MY FAMILY IF THEY ARE EXPOSED TO THIS VEHICLE.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE REAR PASSENGER DOOR OPENED INDEPENDENTLY. THE CONTACT STATED THE REAR PASSENGER DOOR FAILED TO LATCH AND LOCK. THE CONTACT HAD TO USE A ROPE IN ORDER TO HOLD THE DOOR INTO POSITION. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO DIAGNOSED THAT REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

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I NEED TO GET MY ENGINE COOLANT TEMPERATURE SENSOR, COOLANT BYPASS VALVE, AND CONNECTORS REPLACED DUE TO OVERHEATING. I FEEL THIS MATCHES THE DEC 2012 RECALL OF OVERHEATING. HAROLD ZEIGLER FORD IS TRYING TO CHARGE ME $765 FOR THIS REPAIR IN WHICH I FEEL MATCHES THE RECALL.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 50 MPH, THE FRONT PASSENGER SIDE DOOR OPENED INDEPENDENTLY AND THE DOOR AJAR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. UPDATED 09/29/16*LJ THE CONSUMER STATED ALL 3 REMAINING DOORS HAVE THE DEFECT. *JS

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WE HAVE OWNED OUR 2013 FORD FUSION FOR LESS THAN THREE YEARS. WHILE DRIVING, WE MADE A LEFT HAND TURN AND THE FRONT PASSENGER SIDE DOOR FLEW OPEN, EVEN THOUGH IT WAS PROPERLY CLOSED AND LOCKED. THE PASSENGER REACHED OUT TO CLOSE THE DOOR WHILE THE DRIVER SLOWED DOWN. THE DOOR THEN WOULD NOT STAY CLOSED. WE RESEARCHED AND FOUND MORE THAN 500,000 FORD VEHICLES, INCLUDING 2013 FORD FUSIONS, WERE SUBJECT TO RECALL DUE TO FAULTY DOOR LATCHES. WE CONTACTED OUR DEALERSHIP AND FORD DIRECTLY, BUT WE WERE TOLD OUR VIN IS NOT INCLUDED IN THE RECALL. WE PAID NEARLY $500 TO HAVE THE FAULTY LATCH REPLACED, AND WE NOW FEAR FOR OUR SAFETY, NOT KNOWING IF THE OTHER THREE DOOR LATCHES WILL FAIL AS WELL. WE ARE REQUESTING THE RECALL BE EXPANDED TO INCLUDE OUR VEHICLE. WE WOULD LIKE TO BE REIMBURSED FOR THE COST WE HAVE INCURRED, AND WE WOULD LIKE THE REMAINING THREE DOOR LATCHES REPLACED AS WELL.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED WHILE STILL AT THE DEALER. THE TECHNICIAN STATED THAT THE FUEL GAUGE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/27/16*LJ *JS

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PASSENGER SIDE DOOR WILL NOT LOCK, CAME OPEN WHILE TURNING A CORNER AND WOULD NOT LOCK MANUALLY OR WITH KEY FOB

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REAR RIGHT DOOR LATCH WILL NOT LATCH. DOOR REMAINS IN OPEN POSITION. UNSAFE TO DRIVE AS DOOR CAN FLY OPEN.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT AND REAR PASSENGER SIDE DOORS OPENED WITHOUT WARNING. THE FAILURE RECURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 35 MPH, THE ENGINE OVERHEATING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 69,000.

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LETTER FROM SENATOR MURPHY ON BEHALF OF A CONSTITUENT RE PURCHASING A 2013 USED FORD FUSION. AFTER BUYING IT, SHE READ AN ARTICLE ONLINE REGARDING A RECALL ON THE COOLANT BYPASS VALVE FOR 2012 & 2013 FORD FUSION MODELS. HER VEHICLE WAS NOT MENTIONED. *SD UPDATED 10/19/16.*JB

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THERE IS CURRENTLY A RECALL FOR THE 2013 FUSION VEHICLES BUILT AT HERMOSILLO ASSEMBLY PLANT FOR ALL 4 DOOR LATCHES. FORD CLAIMS MY FUSION DOES NOT FALL UNDER THE RECALL. BUT MY 18 YEAR OLD DAUGHTER WAS DRIVING DOWN A HIGHWAY WITH MY 12 YR OLD SON SITTING IN THE BACK SEAT PASSENGER SIDE WHEN THE DOOR CAME OPEN BY ITSELF WHILE THE CAR WAS IN MOTION DOING 60 MPH AND NOW THE DOOR WILL NOT CLOSE. WE HAD A MECHANIC LOOK AT IT AND SAYS IT IS A FAULTY DOOR LATCH. I NOW HAVE TO PAY $202 TO BUY THE PART TO FIX ONE DOOR. THE RECALL SAYS IT CAN HAPPEN TO ALL FOUR DOORS. THIS RECALL NEEDS TO BE EXPANDED TO ALL 2013 FUSIONS. THERE IS OBVIOUSLY A HUGE SAFETY ISSUE.

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REAR SEAT BECAME LOCKED WITH FOLDING SEAT IN LAY DOWN POSITION. UNABLE TO UNLOCKS EAT BELT OR RAISE SEAT.

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THE CAR HAS A HARSH SHIFT FOR 2/3. THE SHIFT IS SO HARSH AT TIMES THAT IT WILL JERK YOUR HEAD BACK. IT WILL ALSO AT TIMES DRAG FROM THE 2/3 SHIFT THEN JERK YOU. THIS HAPPENS ON CITY STREETS ON THE HIGHWAY IF IN TRAFFIC AND IT ALWAYS HAPPENS AFTER THE CAR HAS BEEN SITTING FOR ANY AMOUNT OF TIME. THE CAR HAS BEEN TO THE DEALERSHIP FOUR TIMES FOR THIS PROBLEM AND THEY TELL ME IT IS NORMAL. I SPOKE WITH FORD TODAY 6.23.16 AND THEY HAVE ESCALATED THE MATTER WITH THE DEALERSHIP.

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TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LATCH FRACTURED. AS A RESULT, THE DOOR FAILED TO CLOSE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.

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