Sep 22, 2016SuspensionTransmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FUSION. WHILE DRIVING 15 MPH, THE VEHICLE HESITATED AND LOST POWER WHEN COMING TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE FRONT DRIVER SIDE AXLE INTO THE TRANSMISSION, WHICH WAS CAUSING THE TRANSMISSION TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI 10908699
Sep 21, 2016Seats
BOLTS KEEP COMING OUT OF MY SEAT. WHILE, DRIVING AND COMING TO A STOP MY SEAT POPS AND FEELS LIKE IT IS GOING TO COME COMPLETELY OUT. I HAVE ALREADY HAD THIS PROBLEM FIXED TWO TIMES. THE DEALERSHIP IS SAYING MY CAR ISN'T UNDER A RECALL FOR THIS ISSUE. ALSO WHEN I AM STOPPED AND BEGIN TO ACCELERATE MY SEAT DOES THE EXACT SAME AS WHEN BRAKING.
NHTSA ODI 10908565
Sep 20, 2016Engine
MY CAR CUTS OFF WHILE DRIVING WITH A SHAKING . THIS HAS HAPPENED SEVERAL TIMES OVER THE LAST FEW WEEKS. THIS HAPPENS WHETHER I AM BACKING OUT OR DRIVING AT DIFFERENT SPEEDS.
NHTSA ODI 10908274
Sep 18, 2016Body & structure
THE REAR PASSENGER DOOR WILL NOT SHUT AND I HAD TO HOLD IT CLOSE WITH A BUNGEE CORD. BILL UTTER FORD IN DENTON, TX. SAID THIS VIN WAS NOT INCLUDED IN THE RECALL AND THEY CHARGED ME TO FIX THE ISSUE. I WOULD LIKE TO BE REIMBURSED AND HAVE THE REMAINING DOORS FIXED. THIS VEHICLE NEEDS TO BE INCLUDED IN THE RECALL FOR THE FAULTY DOOR LATCH.
NHTSA ODI 10907458
Sep 15, 2016SteeringBrakes
WIFE WAS DRIVING THE CAR TO WORK APPROACHING A STOP SIGN TO A VERY BUSY HIGHWAY. SHE WENT TO APPLY THE BRAKE WHEN SHE DISCOVERED THAT THE BRAKES HAD COMPLETELY FAILED, STEERING CONTROL HAD BEEN LOST AND THE PARKING BRAKE HAD BEEN DISABLED AS WELL. BASICALLY ALL MEANS OF BRINGING THE VEHICLE TO A CONTROLLED STOP HAD FAILED AT THE SAME TIME. BEING UNABLE TO BRING THE CAR TO A STOP IT CARRIED HER OUT IN THE HIGHWAY WERE LUCKILY THE LARGE TRUCK COMING DOWN THE ROAD WAS PAYING ATTENTION AND MANAGED TO SWERVE AROUND HER. SHE WAS ABLE TO GET THE CAR TO COME TO AN EVENTUAL STOP AT WHICH TIME SHE CALL ME AND I CAME TO LOOK AT IT. I WAS ABLE TO CONFIRM THAT THE CAR HAD NO BRAKES, POWER STEERING WAS LOST AND THAT THE PARKING BREAK WAS IN FAILURE AS WELL. WE HAD THE CAR TOWED TO BILLY HOWELL FORD WHERE THEY INITIALLY TOLD US THAT THEY SUSPECTED THAT THE WIRING HARNESS HAD GONE TO GROUND BUT FOUND OUT LATER THAT THE ABS MODULE FAILED WHICH HAS CONTROLS INTO THE STEERING AND PARKING BRAKE SYSTEM WHICH IS WHY THOSE FAILED AS WELL. I OPENED A CASE WITH FORD GIVEN THE NEAR CATASTROPHIC NATURE OF THE FAILURE AND ASKED THEM WHAT ARE OPTIONS WERE TO TRADE THE CAR IN BECAUSE I DIDN'T WANT ANYONE IN MY FAMILY GOING BACK INTO THE VEHICLE. I WAS TOLD BY FORD THAT THE CAR DOESN'T QUALIFY FOR BUY BACK SINCE IT IS A 2013 AND THAT I DID NOT QUALIFY FOR ANY PROGRAMS. EXPLAINED TO FORD THAT I WAS NOT LOOKING FOR A BUY BACK BUT JUST FOR THEM TO WORK WITH THE DEALER TO ALLOW ME TO TRADE IT IN FOR WHAT I OWE WHICH IS NOT FAR FROM THE TRADE IN VALUE. THE DEALER TOLD ME THAT THERE IS NOT AN ACTIVE RECALL ON THE FAILURE WE EXPERIENCED SO WE WOULD HAVE TO PAY APPROXIMATELY $2,000 TO HAVE IT REPAIRED AS WELL.
NHTSA ODI 10906801
Sep 13, 2016Transmission & drivetrain
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE WAS JERKING AND SHUTTERING WITH THE SERVICE MANUAL ERROR WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
NHTSA ODI 10906026
Sep 13, 2016
2013 FORD FUSION SE 1.6L 39,000 MILES SUDDENLY LOST POWER AND WRENCH LIGHT CAME ON. BARELY ABLE TO TURN AROUND AND GET BACK -- LUCKILY ONLY TWO BLOCKS AWAY FROM HOME. AFTER TURNING THE CAR OFF, THE PROBLEM SEEMED TO GO AWAY. THE NEXT DAY, BOTH PASSENGER SIDE DOORS PROCEEDED NOT TO CLOSE DUE TO FAULTY LATCHES, SO WE TOOK THE CAR TO OUR LOCAL FORD DEALERSHIP SERVICE CENTER AND TURNS OUT THERE WAS A RECALL ON THE LATCHES (FYI, WE WERE IN JUST TWO WEEKS PREVIOUSLY FOR SERVICE WITHOUT ANY MENTION OF THE RECALL -- ANOTHER SAFETY ISSUE, AS WE HAD OUR DOG IN THE BACKSEAT, AND WE HAD TO USE HER LEASH TO TIE THE DOOR SHUT SO SHE WOULD FLY OUT OF THE DOOR THAT WOULDN'T CLOSE). WE THEN ASKED THEM TO SEE IF THEY COULD FIND ANYTHING OUT ABOUT THE WRENCH LIGHT. DEALER SERVICE CENTER SAID THROTTLE BODY NEEDED TO BE REPLACED FOR $700. AFTER RESEARCHING, IT TURNS OUT FORD HAS ADMITTED PROBLEMS CONCERNING THIS ISSUE AND ALLOWED FOR A ONE TIME REPAIR FOR 10 YEARS OR 150,000 MILES. HOWEVER, BOTH SERVICE CENTER AND REGIONAL MANAGEMENT HAVE CLAIMED THAT OUR CAR DOES NOT MEET REQUIREMENTS BASED ON VIN. HOW CAN THIS BE? IF WE HAVE THE ISSUE, THEN THE ISSUE IS PRESENT IN OUR CAR. THIS PART ISN'T DUE TO BE SERVICED UNTIL 75,000 MILES PER MANUFACTURER SUGGESTION. WE CALLED THE FORD CUSTOMER SERVICE HOTLINE WHICH SENT US AROUND AND AROUND AND BASICALLY IT COMES DOWN TO WHATEVER THE LOCAL DEALERSHIP SERVICE CENTER TELLS US. THE PART IS SO BACK ORDERED, PRESUMABLY BECAUSE THERE IS A WIDE-SPREAD ISSUE WITH THIS PARTICULAR PROBLEM (ACCORDING TO A LOCAL FORD PARTS DEPARTMENT MANAGER) - THAT THE PRICE OF THIS PART HAS SKYROCKETED. MAKING US THE PROFIT CENTERS FOR A KNOWN, BORDERLINE RECALL/SAFETY PROBLEM THAT HAS BEEN ADDRESSED IS ABSURD AND UNBELIEVABLE TO ME AT THIS POINT. NO WE HAVE GONE FROM LOVING OUR CAR THAT HAS GIVEN US ZERO PROBLEMS FOR THREE YEARS TO NEVER BUY A FORD. EVER.
NHTSA ODI 10906113
Sep 6, 2016Body & structure
THE REAR PASSENGER-SIDE DOOR LATCH BROKE, LEAVING THE DOOR JUST SWINGING OPEN AFTER THE VEHICLE HAD BEEN PARKED. WE TOOK IT TO A FORD DEALER, WHO LOOKED UP THE VIN AND FOUND THAT ANOTHER DOOR LATCH ON THIS VEHICLE HAD BEEN REPLACED PREVIOUSLY. I INVESTIGATED AND FOUND THAT THIS VEHICLE HAD BEEN RECALLED FOR DOOR LATCHES, AND THAT ALL 4 WERE TO HAVE BEEN REPLACED. HOWEVER, APPARENTLY ONLY ONE ON THIS VEHICLE WAS CORRECTED. WE HAD ONLY OWNED THE CAR FOR 2-1/2 MONTHS WHEN THIS HAPPENED, AND HAD NEVER BEEN ADVISED OF THE RECALL. I COMPLAINED TO FORD, AND WAS TOLD THE RECALL WAS CLOSED. SINCE THE RECORDS SHOW ONLY ONE LATCH WAS REPAIRED WHEN ALL WERE SUPPOSED TO BE, IT WOULD SEEM THAT I SHOULD GET REIMBURSED FOR THE LATCH I HAD TO FIX AS WELL AS GETTING THE OTHER 2 REPLACED. THIS IS A VERY DANGEROUS FLAW THAT COULD RESULT IN THE DOOR FLYING OPEN WHILE BEING DRIVEN!
NHTSA ODI 10903874
Sep 6, 2016Body & structure
THERE REAR DOOR LATCH WILL NOT LOCK IN PLACE AT ALL, THEREFORE THE DOOR WILL NOT STAY CLOSED. THE DOOR OPENED ON ITS OWN WHILE GOING AROUND A CORNER.
NHTSA ODI 10904211
Sep 1, 2016Body & structure
RIGHT REAR PASSENGER DOOR CAME OPEN WHILE DRIVING.AS LATCH ASSEMBLY WAS FACULTY.
NHTSA ODI 10903045
Aug 31, 2016Electrical system
I REPLACED MY BATTERY 2 WEEKS AGO, BECAUSE MY CAR KEPT NOT STARTING WITH PUSH START, THIS HAPPENED 4 TIMES IN JULY 2016. THE PUSH BUTTON WOULD NOT START MY CAR, AND LEFT ME STRANDED 4 TIMES, I GOT A JUMP EACH TIME. ON 8-30-16 I PICKED MY SON UP FROM SCHOOL, AND WENT BACK TO MY CAR TO PUSH START IT, AND ALL OF THE POWER IS FUNCTIONAL, EXCEPT THE A/C AND THE PUSH START WILL NOT START. I CALLED FARIWAY FORD IN BURGAW, AND THEY COULD CARE LESS, I AM STRANDED. I RESEARCHED THIS AND IT'S SAYING IT COULD BE SOMETHING TO DO WITH THE ANTI THEFT SYSTEM, OR SOME TYPE OF MODULE. MY CAR ONLY HAS 29,000 MILES ON IT, AND IT'S NOT UNDER WARRANTY. THERE HAS GOT TO BE A RECALL ON THIS, IT'S A SAFETY ISSUE, WHAT IF IT DIED WHILE I WAS DRIVING DOWN THE STREET. MY BRAKES AND STEERING ARE GONE TOO. I CAN'T DEPRESS THE BREAK, OR TURN THE WHEEL WITHOUT A LOT OF EFFORT.
NHTSA ODI 10899695
Aug 31, 2016Engine & coolingLatches & locks
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER SIDE DOOR UNLATCHED AND OPENED WITHOUT WARNING. THE CONTACT PULLED OVER TO CLOSE THE DOOR BUT IT FAILED TO LATCH. IN ADDITION, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT USED ANTI-FREEZE TO COOL THE VEHICLE DOWN BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI 10899721
Aug 30, 2016Visibility & wipers
WINDSHIELD WIPERS. WIPERS ARE WAY TO SLOW. IN THE RAIN IT IS SUPER HARD TO SEE AND YOU HAVE NO VISIBILITY. ALL YOU COULD DO IS PULL OVER, WHICH IS MOST OF THE TIME INCONVENIENT OR HOPE THAT YOU DON'T GET IN A ACCIDENT. EVEN MODERATE RAIN IS HARD SEE. ITS A SHAME THAT OLDER CARS IS SAFER THAN A 2013 FORD FUSION. I WAS GOING DOWN A ROAD THAT HAS A SPEED LIMIT OF 55 IN HARD RAIN, I OBVIOUSLY WAS DOING A SLOWER SPEED LIMIT DUE TO THE DANGER OF THE RAIN AND MY VEHICLE'S SLOW WIPERS. MY VISIBILITY GOT SO BAD THAT I DECIDED THAT I HAD NO CHOICE TO TURN TO THE RIGHT ON A ROAD THAT WOULD GIVE ME ACCESS TO A SUPER WALMART. MY VISIBILITY WAS SO BAD THAT I COULD NOT TURN IN TO THE WALMART PARKING LOT BECAUSE I COULD NOT SEE ANYTHING IN FRONT OF ME IN ORDER FOR ME TO CONTINUE ON THE ROAD AND MAKE A SAFE LEFT HAND TURN. I HAD TO PUT MY FLASHING LIGHTS ON AND USE MY LEFT WINDOW TO FIND MY WAY DOWN THE PATH OF THE TURNING LANE AND OUT OF THE STRAIGHT LANES. AT THIS POINT I PUT THE DEFOG BUTTON ON FOR THE WINDOW AND IT HELPED A LITTLE BIT. THE RAIN STARTED TO SLOW DOWN SO I WAS ABLE TO CONTINUE ON THE ROAD WITH LIMITED VISIBILITY. I LIVE IN FLORIDA, IT RAINS A LOT HERE. THIS VEHICLE IS VERY DANGEROUS FOR ME DRIVING AROUND HERE. *TR
NHTSA ODI 10899675
Aug 26, 2016Latches & locks
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE THE VEHICLES DOOR, THE DRIVERS SIDE DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER THE FAILURE THEN OCCURRED ON THE REAR DRIVER SIDE DOOR. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 50,000. UPDATED 11/29/16*LJ *TR
NHTSA ODI 10898900
Aug 25, 2016Steering
MY THREE YEAR OLD 2013 FORD FUSION IS EXPERIENCING INTERMITTENT ISSUES WITH THE STEERING CONTROL. DURING NORMAL DRIVING IN TOWN AND ON THE HIGHWAYS, THE STEERING WHEEL FEELS AS IF SOMETHING IS BINDING WHEN YOU TRY TO MAKE SLIGHT ADJUSTMENTS TO THE STEERING WHEEL. WHEN THE BINDING IS FELT, IT TAKES MORE EFFORT TO STEER THE VEHICLE THAN NORMAL AND THE BINDING WILL ONLY LAST FOR A COUPLE OF SECONDS BEFORE RETURNING TO NORMAL STEERING. THE DEALER CHECKED THE CAR AND FOUND THAT IT IS EXPERIENCING AN INTERMITTENT LOSS OF ELECTRICAL SIGNAL BETWEEN THE STEERING GEAR AND THE COMPUTER. IT APPEARS TO BE THE SAME PROBLEM AS THE ONE THAT CAUSED FORD TO RECALL THEIR 2011 TO 2012 FORD FUSIONS IN MAY OF 2015. FORD NEEDS TO EXPAND THEIR EARLIER RECALL TO INCLUDE MODEL YEAR 2013 FORD FUSIONS AS THIS PROBLEM SHOULD NOT BE OCCURRING IN A CAR THAT IS BARELY THREE YEARS OLD.
NHTSA ODI 10898421
Aug 25, 2016Electrical systemBrakes
INITIAL FAILURE OF PARKING BREAK SWITCH WARNING LIGHT (AND SWITCH ITSELF) FOLLOW BY WIRE HARNESS FAILURE UNDER DASH DUE TO WIRES RUBBING AGAINST EXPOSED STEEL DASH FRAME CAUSING UNKNOWN ADDITIONAL ISSUES, INCLUDING ACTIVATION OF DASHBOARD CHECK ENGINE LIGHT. FAILURES HAPPENED OVER TIME AS WIRING BECAME FRAYED AND FINALLY CAUSED A SERIES OF SHORT CIRCUITS. THE WIRING HARNESS FAILURE WAS REPORTED TO FORD CUSTOMER SERVICE - CASE NUMBER CAS-10375276-L2-W7-J7. NO ACTION WAS TAKEN OTHER THAN A FOLLOW-UP EMAIL FROM THE DEALER'S SERVICE MANAGER SUGGESTING I HOLD ON TO THE PAPERWORK IN THE EVENT OF A RECALL. NOTE THAT THE MECHANIC INFORMED THE SERVICE DEPARTMENT THAT "I'VE SEEN THIS BEFORE". THE CAR HAS ABOUT 62,200 MILES ON IT AND IS ONLY 3 YEARS OLD. GIVEN THE COMPUTERIZED NATURE OF THIS CAR, A COMPUTER WIRE HARNESS FAILURE IS CLEARLY A SAFETY HAZARD WORTH INVESTIGATION. MY GUESS IS THAT THERE ARE SEVERAL POSSIBLE SIMPLE FIXES, INCLUDING RE-ROUTING THE WIRE HARNESS, LINING THE STEEL FRAME WITH A RUBBER COATING AND SIMILAR APPROPRIATE STEPS THAT COULD BE TAKEN.
NHTSA ODI 10898427
Aug 23, 2016Body & structure
FRONT PASSENGER DOOR FAILS TO CLOSE. WILL NOT LATCH. HAPPENED WHEN VEHICLE WAS PARKED. HAD TO WRAP SEAT BELT AROUND IT TO GET IT TO THE DEALER FOR REPAIR. DEALER CLAIMS IT IS NOT UNDER RECALL.
NHTSA ODI 10897947
Aug 23, 2016Latches & locks
TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LATCH WAS DEFECTIVE BECAUSE THE DOOR WOULD NOT CLOSE. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT NOT REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE DEALER AND MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000...UPDATED 11/21/16 *BF *TR
NHTSA ODI 10897957
Aug 22, 2016Body & structure
ON FRIDAY 8/05/16 WHILE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA IN IMPERIAL, CA, THE FRONT DRIVERS SIDE DOOR OPENED. I ATTEMPTED TO SHUT THE DOOR MANY TIMES BUT WAS NOT SUCCESSFUL. I HAD TO PULL OVER AND DRIVE THE REST OF THE WAY HOME (TWO BLOCKS) HOLDING THE DOOR WITH ONE HAND. THE DOOR WILL NOT SHUT AND JUST SPRINGS BACK WHEN IT SHOULD HOLD SHUT. AFTER A SEARCH ONLINE I DISCOVERED THIS IS A SAFETY RECALL FOR MY CAR, WHEN I CALLED MY LOCAL FORD DEALERSHIP TO REPORT IT AND TAKE IT IN THEY STATED MY VIN NUMBER WAS NOT ON THE RECALL LIST AND I WOULD HAVE TO CONTACT FORD CO. I SPOKE WITH FORD CO. THEY INFORMED ME THAT I WOULD HAVE TO TAKE MY CARE IN FOR A "DIAGNOSTIC CHECK" SINCE I COULD NOT PROVE OVER THE PHONE SOMETHING WAS WRONG WITH MY VEHICLE. I ONCE AGAIN CONTACTED MY LOCAL FORD DEALERSHIP AND WAS TOLD TO HAVE MY CAR FIXED AND PAY $300 I WOULD BE ABLE TO HAVE IT READY THE FOLLOWING DAY BUT FOR A DIAGNOSTIC CHECK IT WOULD BE THREE WEEKS. I WAS ALSO TOLD I WOULD HAVE TO PAY PRIVATELY UNTIL FORD CO. ADDED MY VIN NUMBER TO THE RECALL LIST.
NHTSA ODI 10897640
Aug 19, 2016Body & structure
A RECALL HAS BEEN SENT REGARDING FAILING DOOR LATCHES THAT SHOULD BE REPLACED. I HAVE TRIED FOR APPROX. 2 MONTHS TO GET THE DEALER TO FIX THIS. THEY SAY THE PARTS ARE ON BACK ORDER, BUT I GET FORD MAILINGS THAT THE PARTS ARE AVAILABLE. I CANNOT GET ANY DEFINITIVE INFO FROM THE DEALER, DON BOHN FORD. I CONSIDER THE POTENTIAL OF A FAILING DOOR LATCH TO BE LIFE THREATENING AND AM NOT GETTING ANY RESPONSE FROM THE DEALER. I CALLED FORD CUSTOMER SERVICE AND THEY SAY THEY WILL GET BACK TO ME. THIS GOES UNRESOLVED.
NHTSA ODI 10897208
Aug 18, 2016Steering
STEERING RACK IS LOCKING UP AND POPPING AND CAUSED MY TURN SIGNALS TO NOT WORK PROPERLY UNLESS YOU HOLD THEM DOWN,HILL ASSIST AND ADVANCE TRAC WARNING LIGHTS CAME ON.HAPPENS STATIONARY MOVING TURNING CITY.
NHTSA ODI 10897017
Aug 16, 2016Body & structure
I'M HAVING AN ISSUE WITH THE PASSENGER DOOR NOT LATCHING PROPERLY. FORD HAS ADVISED IT'S NOT PART OF THE LARGE RECALL FOR THE EXACT SAME ISSUE.
NHTSA ODI 10896252
Aug 13, 2016Transmission & drivetrain
TRANSMISSION HAS SHIFTING ISSUES.STRUGGLES TO FIND PROPER GEAR
NHTSA ODI 10895493
Aug 9, 2016Transmission & drivetrainEngineFuel system
WE HAVE HAD OUR 2103 FUSION NOW FOR 2 MONTHS. 1 WEEK AFTER HAVING THE CAR IT BEGAN TO MAKE A HUMMING NOISE AROUND THE GAS TANK AREA, THEN WHEN YOU SLOWED DOWN FOR A RED LIGHT THE CAR WOULD STALL AND BE HARD TO START BACK. SENT THE CAR BACK TO THE DEALERSHIP TO ONLY BE TOLD THEY COULDN'T FIND ANYTHING WRONG. ONCE WE RECEIVED THE CAR BACK WE DROVE IT FOR A COUPLE OF DAYS AND THE CAR STARTED MAKING THE NOISE AGAIN AND WOULD STALL AGAIN. CALLED DEALERSHIP AND TOOK CAR BACK AGAIN STILL NOTHING. RECEIVED CAR BACK AND BEGAN TO NOTICE WHEN WE WAS FUELING THE CAR THAT THE RPM GAUGE WOULD GO UP AND DOWN AND THEN THE VEHICLE WOULD QUIT AND BE VERY HARD TO START BACK. WHILE DRIVING THE VEHICLE ABOUT 3 WEEKS AGO IT STALLED AGAIN AND WOULD NOT START BACK, FINALLY AFTER ABOUT 30 MINS OF TRYING THE CAR STARTED. SENT CAR BACK TO DEALERSHIP AGAIN AND THEY HAVE HAD THE CAR 3 WEEKS AND THEY ARE SAYING THEY CAN NOT FIND ANYTHING WRONG WITH THE VEHICLE. I ASKED IF THEY HAD PUT FUEL IN IT LIKE I ADVISED THEY PROCEEDED TO TELL ME NO. I ADVISED THEM WHEN THEY DID TO LET ME KNOW WHAT THE CAR DID. WE NO LONGER FEEL SAFE DRIVING THE CAR. I BELIEVE WE EITHER HAVE A FUEL PUMP ISSUE OR THE VEHICLE IS PULLING AIR IN FROM THE FUELING SYSTEM AND IS CAUSING IT TO AIR LOCK. THE VEHICLE HAS QUIT ABOUT 12-15 TIMES IN THE 2 MONTHS WE HAVE HAD IT
NHTSA ODI 10894433
Aug 6, 2016Fuel system
THE FUEL PURGE VALVE IS STUCK IN THE OPEN POSITION AS DIAGNOSED BY MY RESEARCH AND LATER CONFIRMED BY THE DEALERSHIP. UPON DOING RESEARCH, THIS MODEL OF PURGE VALVE WAS INSTALLED IN ALL 2009+ FORD VEHICLES AND A RECALL WAS ISSUED FOR 2009-2011 VEHICLES, YET IT IS STILL BEING USED IN THE NEWER MODELS AND FAILING. I AM BEING CHARGED $565 BY THE DEALERSHIP TO FIX A PROBLEM THAT FORD HAS NOT TAKEN RESPONSIBILITY FOR. FUSION MODEL YEAR 2013, APPROX. 50K MILES, AIR PURGING FROM THE FUEL TANK (OUT OF 'CAPLESS' OPENING), CAR SHUDDERS REGULARLY AND MORE SO WHEN I FIRST PUT GAS IN IT. HAS BEEN HAPPENING FOR ABOUT 2 MONTHS; CHECK ENGINE LIGHT FINALLY CAME ON YESTERDAY.
NHTSA ODI 10893702